Submit a Complaint
Claimed

Croma Complaints & Reviews

www.cromaretail.com
3.8
Updated: Mar 18, 2025
Complaints 3250
Resolved
2308
Unresolved
942
Amazing! 🤩 It’s great to see how Croma is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Croma’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to Croma

Having problems with Croma?

File a complaint and get it resolved by Croma customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Electronics & Appliances
Croma

Recently resolved complaints

View all complaints

Most useful reviews

66
Received defective mobile phone
29
Large scale online scam happening in the name of fake Croma infiniti retail website
19
Duplicate bill

Featured stories

Need to replacement of the Refrigerator (Invoice:SLA391RS421433,Purchased on:2023-01-01)
Croma 40cm pedestal fan - Faulty product delivered by croma
LG RO Water Purifier Second Complaint

Croma reviews & complaints page 81

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
sanjay bhatnagar 1987
Jun 2, 2020
Resolved
Report
Copy
Resolved

my vego cooler buying date 2-4-2019

Address: Secu-Newvikrampuri-A149 Secu-Newvikrampuri-A149 Call Us On : 7207666000 GSTIN : 36AACCV1726H1ZF Customer Region : Telangana-36

Dear sir i m customer of croma beacause i have purchase two vego cooler but problem is that i have all ready complaint my cooler in croma in march 15 so comapany send engg in my home. He repaired my cooler & second day same problem start. Second time is come & he charge 100 rs for parts. Next problem is same i have all ready no of calls croma & onsite warranty but there is no response pls look into the metter.

Purchase date...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Karan321
Jun 2, 2020
Report
Copy

The fault in refrigerator

Address: Lbs Marg opp.mahindra residency Bhandup West

Reminder #3
It's been a while i have logged my 2 requests regarding the fault in refrigerator but i haven't got any revert from croma executive asking about the problem.in this time of lockdown you cannot provide services door to door but kindly give us a call and assure us that the issue will be solved soon
My issue regarding refrigerator is its been over-cooling for many days now also it makes some cracking sound...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
anil sinare
Jun 1, 2020
Resolved
Report
Copy
Resolved

croma gift card - expired during corona lockdown

Address: Pune

My croma gift card expiring today. Spoke with executive from croma who assured that all the cards expiring during lockdown will be auto extended for 3 months. But when i am trying to purchase online today, i am not able to purchase as it says the card is expired. Note that the original validity of card till today, that means i am not able to do purchase based on original expiry. And i did not get any extension on expiry date as promised on...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
kulsa81
from Gurgaon, Haryana
Jun 1, 2020
Resolved
Report
Copy
Resolved

Split ac delivery

Address: Croma Hyderabad Kondapur branch.

I have refused split ac delivery from croma kondapur hyderabad branch. Tried to call branch several time but no pickup of phone. Please refund the amount for offline purchase of haier ac. I have refused ac due to croma delivered an online ordered and immidately cancelled ac to my home. I thought it's haier ac delivery from offline store and allowed in my society. My contact number is [protected]. Please provide refund for haier ac asap....
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Prassddurga789
May 31, 2020
Resolved
Report
Copy
Resolved

Product complaint

Address: 302. N r avenue. Kukatpally Hyderabad

Hi. This is prasad. I purchase voltas topload washing machine in croma, kukatpally.
Invoice no:sla[protected]
Its no tworking an error will come e22. Allready i will rise complaint in one month back but till date the issue is not closed. Many more times i will call to customer care. But no use...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Nikita_Jha
May 31, 2020
Resolved
Report
Copy
Resolved

usha maxx air 40 cm 3 blade pedestal fan (blue)

I had placed a order with the order no:[protected] o[censored]sha maxx air 40 cm 3 blade pedestal fan (Blue) on 30-may-2020 which is scheduled to be delivered on 1-june-2020 but after tracking it online there was no updation in status of the order and after enquiring about it, i came to know about the unavailability of it and also that my order is put on backend which was very disappointing to know as online it clearly shows that due date is 1-june-2020...
Helpful
Found this helpful?
1 Comment
Report
Copy
K
Karthickrao
May 31, 2020
Resolved
Report
Copy
Resolved

scratches in new a/c im really unsatisfied

Hi team,

Im really upset with your croma service and your product. I have booked one week back (24th of may 2020) samsung a/c with full cash on card payment. Delivered the a/c on 27th of may 2020. But today only electrician came for installation for a/c. But in that a/c there is 4 to 5 scratches in that indoor a/c. Im was wait for more than 6 days but this issue. There is no proper responce in the showroom. Kindly initiate...
Helpful
Found this helpful?
Write a comment
Report
Copy
C
Ch.prashanth
from Gannavaram, Andhra Pradesh
May 31, 2020
Resolved
Report
Copy
Resolved

AC Installation response

Address: Plot No-103, BMR residency, medipally 500039

Invoice no: sla[protected]
Mobile n. [protected]
We have purchased lloyd ac from croma store ramanthapur hyderbad branch on 25th may 2020, they are not responding for installation. It's been almost a week but installation is not done. We were planned to purchase another ac from same store but due to bad response from croma and lloyd service. We were purchased lg from bajaj and same phase installed next day of purchase date....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
santosh646
May 30, 2020
Resolved
Report
Copy
Resolved

Croma gift voucher expired

Croma voucher expired requested to renew them on it as due to covid not able to redeem as shops are closed they say it cannot be renewed

Cvgpva5353

1000 17 jan 2020

Cv39uc6vk7

1000 17 jan 2020

Cv4n6kdn99

5000 17jan 2020...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Shaifali P Gogia
May 29, 2020
Report
Copy

Croma delivery service is highly un-ethical and unprofessional

Address: Tata Croma Preet Vihar Store Delhi, India

Purchased o general 1.5 ton ac from croma preet vihar store for rs. 55000/- on 23 may’20. The staff confirmed that they have 5 of 1.5 ton o general ac in stock and promised delivery next day on 24 may’20 at our residence. We followed up with customer care everyday until yesterday 27 may’20 on the pending delivery but all they said that the service request has been registered and we will be contacted shortly.
Today,...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rohan Bhalla
May 29, 2020
Resolved
Report
Copy
Resolved

Received damaged product and no replacement being done

I had ordered a whirlpool 1.5t ac on 19th march which was delivered on 4th may (Delayed due to covid lockdowns). When installation person opened the product, the indoor unit has body damage. However, it is 29th may and there is no response from croma on replacement....
Helpful
Found this helpful?
2 Comments
Report
Copy
N
nagalakshmi b7
May 28, 2020
Report
Copy

Voltas air conditioner still not installed

Address: Ramantapur Hyderabad

Hi Team we bought Voltas air conditioner in ramantapur branch on 20.05.2020 in store:
They delivered the product on 22.05.2020..
We are calling continuously to branch manager daily he is telling will send person for installation.But till now we didn’t receive any communication from Voltas....
Helpful
Found this helpful?
2 Comments
Report
Copy
A
Amitsneha
from Budhana, Uttar Pradesh
May 26, 2020
Resolved
Report
Copy
Resolved

poor quality croma 5 star ac

1-low cooling problem.
2- wire burning smell after compressor cut.
3-motor shaft is having a excessive play & some oil stain on the motors.
4- two days back ac compressor got tripped and whole night compressor not responded.
I have taken extended warranty of 2 years that too a replacement warranty.

But never received any response from them.

Complaint raised on 14th april.20...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
Shivam Garg 1
May 26, 2020
Resolved
Report
Copy
Resolved

Philips OTG

This is regarding my recent purchase from your company i. E. Philips otg (Invoice no: sle002ec1237565), the product is defective and having major dent at backside, for reference i have also attached the photos, request you to respond my query asap and help to refund immediately and i have also raised complaint on your customer support representative

Details are mentioned below:

Sr[protected]

Its...
Helpful
Found this helpful?
Write a comment
Report
Copy
U
Upma Prakash
May 26, 2020
Resolved
Report
Copy
Resolved

Havells room cooler, purchased last year

Address: Preet vihar location of Croma

Purchased room cooler last year only from croma preet vihar. Now in the m/o apr when i open the cooler it's water pump is not working. Bt due to lockdown can't lodge complaint.
Last week lodged with croma. Till now no response from croma.
Their phone numbers are also not reachable or something else, won't able to contact n lodge complaint.

Can't find solution.
Services of croma are worse nd getting worsen....
Helpful
Found this helpful?
1 Comment
Report
Copy
A
aryan@2020
May 25, 2020
Resolved
Report
Copy
Resolved

Bad service from croma about A/C

Address: janakpuri
Website: www.croma.com

Dear sir/mam
i am your customer and i want to draw your kind attention towards my problem which I am facing due to Croma ac purchased from your Delhi Janakpuri store on 17 April 2018. I want to tell you that when visited your Croma store to purchase ac I have seen many ac in my budget with good brands but your sales person has introduced me Croma ac with same rate as compare to other brands by introducing me one extra benefit which...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ashishgairola14
May 24, 2020
Resolved
Report
Copy
Resolved

PC 04 error and not cooling

I have veen trying to reach croma cust. Support from past 2 3 days but constantly number is unreachable and off and i have mailed also for the same problem but no solution provided till now. I have purchased this ac on september 2019 only and it is very much new from the condition but this issue is happening on brand new ac i'm unable to undersrand ac is not cooling at all and showing pc 04 error on display...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
rsvasan10
from Chennai, Tamil Nadu
May 24, 2020
Resolved
Report
Copy
Resolved

croma didn't get my hdfc cashback, in croma

Address: India

Cashback not credited to my hdfc account for purchasing a tv. It's over 3 months as it's mentioned in the terms and conditions it'll take upto 90 days. But it's still not credited....
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Priyanka0412
May 24, 2020
Resolved
Report
Copy
Resolved

Dell laptop onsite service delay and no status

My dell laptop was not working and i raise a complaint.. Its been 10 days.. No status of service and even though my laptop...
Helpful
Found this helpful?
1 Comment
Report
Copy
B
Bhavesh Sanghavi
May 24, 2020
Resolved
Report
Copy
Resolved

croma gift card expired for a huge amount

Sorry for the trouble but i ran into a situation (My mistake) where i was unable to use 10000₹ worth of gift card that got expired in jan 2020.

It is really a big loss of me and i am really desperate to look for help and whatever you could do to help reinstate it.

I have raised an incident to customer support croma as well but haven’t received a response yet.

This is a huge amount is really...
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Anand India
1
(110)
EzoneOnline.in
2.4
(297)
GreenDust
2
(95)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR