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Franch Express Courier Complaints & Reviews

www.franchexpress.com
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Updated: Sep 21, 2024
Complaints 409
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27
Unresolved
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Bad 😕 It seems that Franch Express Courier has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Franch Express Courier reviews & complaints page 18

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J
Justin Jerald
from Chennai, Tamil Nadu
Apr 19, 2018
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non receipt of letter

Address: 623707

Mmhrc madurai - quality control section has sent one letter related to my father's treatment to my home address at paramakudi on 17/04/18. Till now (19/04/18) 2000hrs we are not in receipt. Letter reached paramakudi couier office on 18/04/18 and now purposely delayed to hand over at my home. From madurai to paramakudi, it will take 2hrs by bus//but after making so many calls, still they could not deliver//a senior citizen // thank you //...
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J
Jemima Sugantharani
from Chennai, Tamil Nadu
Apr 14, 2018
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courier cover torn before delivery

Address: 600023

The following few lines are brought to your information. I booked a cover on 27.03.18 through your courier service to madurai vide your receipt no: [protected]. While the cover reached the addressee, they were surprised to receive cover torn and stapled.

I have been booking this type of document to the same addressee every month for more than 8 years through your courier service. But this time, the booked cover is tampered...
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K
Kasichainula Venkataramana Murthy
from Chennai, Tamil Nadu
Apr 13, 2018
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non delivery of courier cover

Address: 600069

Courier no: [protected].
When i telephoned to [protected]- guindy office about non delivery of cover, they told that it was delivered on 11.04.2018. But it was not delivered.
Further, they gave me two telephone numbers [protected] & [protected] and wanted me to contact them. At 4.00pm both the phones were switched off.
Later on guindy office also did not respond to me.
The above cover was sent by sbi containing an...
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V
vm ananda kumar
from Jangaon, Telangana
Apr 10, 2018
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consignment not delivered to customer more than 2 months

Address: 630562

We have sent a Consignment in the month of February 2018. But till date there is no response from franch express courier.

Please find the Despatch detail below

POD number : [protected]
Despatch date : 03/02/18
From : Equitas Koothandan branch, sivagangai

Customer got irritated and complaining us for non receipt of Consignment

By
Anand
[protected]...
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G
Geetha Narashimhen
from Palghat, Kerala
Apr 5, 2018
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material not dispatched for five days

Address: 641006

Anjani courier tracking number [protected], received at coimbatore on 1st april and still i have not received my parcel, when i asked very harsh reply only i got, irresponsible answer making me irritating, they don't have any responsibility over the item they receive, i want to know the proper reason for holding my item, otherwise i will suit a complaint again...
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N
Nagu Ven
from Erode, Tamil Nadu
Apr 4, 2018
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bad service

Address: Namakkal, Tamil Nadu, 638183

Sir/madam,
I am venkates, komarapalayam. Really i am unhappy with your courier service. My party send the courier on 31 march. Today is 4th april. Still i am not get that courier and no information (By mobile also), no respectable answer. Really upset your courier service. Compare with other courier, your courier service is very worst and irresponsible service. Please take care otherwise we want to change the courier. I don't know...
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D
dhivyaprabhu
from Arakkonam, Tamil Nadu
Mar 7, 2018
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didn't receive the courier

I had booked a courier through franch express courier to the below mentioned address
R. Swaminathan,
A58 kalimuthu nagar,
Tn housing unit,
Annalagragaram,
Kumbakonam-612401.
Tracking id: [protected]

When i checked the the tracking status, it was showing delivered.
But still the courier dint reach the consignee..
Can u please check with ur kumbakonam office and confirm...
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K
Karthikeyan Kumarasamy
Feb 14, 2018
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consignment is not delivered to receiver

Address: Bangalore, Karnataka

I have booked one consignment from chennai to bangalore. (Ref. No.[protected].)

(To address: courier address: zerodha, #153/154, 4th cross, jp nagar 4th phase, (Opp. Clarence school), bangalore - 560 078).

Customer is asking me when the consignment will be received. And i hope french express will deliver a consignment as soon as possible. But still now the status is showing as "out for delivery".
br...
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N
Nikunj senjaliya
from Bardoli, Gujarat
Jan 13, 2018
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courier not received

Address: Ahmedabad, Gujarat, 500089

Tracking no.[protected], 4th january 2018 this couire not received till date, (13th january) & this address for this

Anusha mokireddi
Add: flat n:102, sri sai kuteer, plot no:50/b, near little angels pre school, sri laxmi nagar colony, manikonda
City: hyderabad
State: telangana
Pin code: 500089
Ph:[protected]

From
Sonali
[protected]
Please slove my problem...
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A
amarnathgnp
from Pune, Maharashtra
Dec 13, 2017
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regarding my order 47278025690

Address: 600043
Website: www.franchexpress.com

I have booked the parcel in franch express courier udumalpet branch on 10th dec 2017 to bangalore

Still now the parcel is not reached, please see the following issues

1. Online tracking not working till they deliver the product
2. Customer care is worst service, they wont pick the phone even they pick wont speak just cut the call
3. Online complaint not working
4. Totally the worst service...
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D
DIGITRONICS IT Solutions
from Namakkal, Tamil Nadu
Dec 9, 2017
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worst call response

Dear sir.,
I have been sent one courier from my company to state bank of india, gopalapuram, mannur branch, coimbatore,. But till now my courier not reached
To the destination. I have called more then 40 times this numbers. Some times not picking my call & some women picked my call but she did't answered properly. So please respond to me immediately. Otherwise i will book case to french express.

Hub[protected],...
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J
jayaselvamanikandan
from Tiruchirappalli, Tamil Nadu
Dec 1, 2017
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worst service of franch express courier

Address: 625014
Website: www.franchexpress.com

This is manikandan from jayaselva electronics, i am doing 5 years business with franch express courier, on 25.11.2017 we booked a courier to mumbai docket no:[protected] till date not delivered no response from the following phone numbers [protected], [protected] & [protected] very worst response and very worst behaviour of customer care executives in chennai, without information putting our call hold, have u heard the call holding ringtone...
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S
Sharanya B
from Bengaluru, Karnataka
Nov 22, 2017
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non delivery of courier

Address: 600092
Website: www.franchexpress.com

A letter sent through your virugambakkam branch by local courier on[protected]Friday) at 9:30 a. M wide consignment number - [protected], has not been delivered to the addressee, as per the track record, which means a local courier sent in 17th november, 2017, has not been delivered to the addressee even after a gap of 6days. To know the status of our letter we contacted to your virugambakkam branch (Contact number[protected] and a...
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S
Sridhar Kannaiyan
from Chennai, Tamil Nadu
Nov 20, 2017
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awb 47273729963 dated 18.11.2017 request to deliver to my new address

Address: Mysore, Karnataka, 560027
Website: Franch Express

Sir, i've received the following mail from icici bank. Dear customer,

Greetings from icici bank.

We would like to inform you that cheque no. 204602 deposited in your icici bank account xx8740 has returned and has been dispatched to your address through franch express courier, awb [protected] on 18-nov-17.

Looking forward to more opportunities to be of service to you.

Sincerely,...
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M
Murugesan737adv
from Hosur, Tamil Nadu
Nov 18, 2017
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courier undelivered

Address: Kanchipuram, Tamil Nadu, 603103
Website: [email protected]

My courier booking tact no: [protected] dated 04/11/2017 at kelambakkam. I was tremendous follow up with your team but courier not delivered so far. Because of this undelivered courier issues i got loss of rs.3, 00, 000/-. If not delivered today[protected] before 1 pm. I will move to the court for claim of loss and please cancel the kelambakkam dealership.

Rgds,
P. Murugesan - advocate
Madras high court.
Cell...
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P
PrabuRamKumar Selvakumarasamy
from Vadodara, Gujarat
Oct 17, 2017
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delivery

I ve sent courier from pollachi to bangalore on 10th oct 2017. Today is 17th oct till now courier not received.

When i called multiple time to customer care there were no response. Customer care person is very rude and she dropped phone in middle of the conversation.

Delivery services is very worst, they real don't know what is customer care and shouting the customer. I'm going file suite on french express network....
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B
Balaji Sundaramoorthy
from Bengaluru, Karnataka
Sep 6, 2017
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courier misplaced in bangalore head office

Address: 560036

Hi team
Chennai customer care is not giveing correct communication to customer. Entire french express team is is useless they cannot find it one local courier where it has been misplaced till bangalore it's has been reached in 28th aug 2017 after that from last wk we are tring to call them but courier people not picking the customer call then why did they keep customer service i think it's waste for french courier people
On...
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B
Balaji Sundaramoorthy
from Bengaluru, Karnataka
Sep 3, 2017
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courier not reached tracking no 47258515846

Address: 560036
Website: [email protected]

Dear team
As on date 26th aug 17 we have sent a courier and it has been reached bangalore on 28aug2017 from that date i did not receive courier from french express of we check in online tracking it's is reflecting as holding in sr nagar hub if we contact regarding this they r telling regularly give us one day time already we have give 6days time but still courier not delivered too bad customer service manager do not have any responsibilities...
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D
Devasena Lakshmi
from Delhi, Delhi
Aug 11, 2017
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courier service

It's the worst courier service i have ever seen. They dont even answer your queries properly when you as a customer have some doubts. I tried to track my courier with the id they gave in receipt which shows invalid. And when i called the alapakkam branch code person, he was so rude and did not help me or give me any information about my courier and disconnected my call abruptly.

I have no idea where my parcel is hanged now....
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N
nroopesh
from Bengaluru, Karnataka
Aug 11, 2017
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uncare unprofessional worst experience with franch express dindigul

Address: Bangalore, Karnataka

I sent medicine fruits from bangalore to dinigul town with clear address and contact details opted for next day delivery and the person promised the same.

Awbno: [protected]
Dindigul hub : [protected], [protected]

No updates no calls on next day. When i tracked and enquired they simply saying my package came to dindigul and misrouted to vathalagundu.

When i asked to get the package and delivery...
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