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Franch Express Courier Complaints & Reviews

www.franchexpress.com
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Updated: Sep 21, 2024
Complaints 409
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Bad 😕 It seems that Franch Express Courier has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Franch Express Courier reviews & complaints page 15

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P
Parag Agrawal1610
from Mumbai, Maharashtra
Sep 6, 2019
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fedex not delivering shipment intentionally

Address: Thane, Maharashtra

Subject: fedex threatening to destroy shippment and held the same since last 10days. Awbno.[protected]

Dear sir,

This is in ref to above subject. I called for a shippment from china where i paid all the charges asked by the service provider in china upfront for fedex express. However when shipment reached to india. Fedex is asking rs. 626.00 as clearing charges for shipment over and above what has been paid...
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E
Elango ND
from Chennai, Tamil Nadu
Aug 28, 2019
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poor delivery of courier bod no. 220 7145 1776

Address: CHENNAI, 600037

I was booked a courier on 23/08/2019. Courier BOD No.[protected]. Courier to The Manager, Tamilnad Mercantile Bank Ltd., Poonjeri Branch, Mamallapuram, To day 28/08/2019 still the courier not delivered. i made many complaints to the Customer Care. Still they are not give proper answer. very poor attitude of staffs with the phone NO.[protected]

this is my first & last time courier deal with Franch Express. within 50...
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V
vishwa bala
from Chennai, Tamil Nadu
Aug 22, 2019
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courier issue

Address: medsynaptic pvt ltd ,J88 bharathi st, pari nagar jafferkahanpet chennai, 600083

I have booked my (Importent documents) courier ([protected]) from chennai to pune modelcolony shivaji nagar on 07.08.2019. While tracking the same its not showing the details still 16.08.2019. Then 20.08.2019 they have updated party shifted and status is undelivered. My company medsynaptic pvt ltd is running last 10 years running in the same address which is mentioned in the courier cover. I have booked another parcel from dtdc on 12.08.2019...
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R
R.Purna Chandra Achary
from Alappuzha, Kerala
Aug 16, 2019
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parcel not reached in hyderabad

Address: Iyyapanthangal, 600122

Hello

I sent one parcel containing mobile, awb no-[protected] dt 03.08.2019
But as of now that parcel not received in hyderabad, i have register complain no - tnmaa08093, not yet response, i did not see this type courier service in my life, if proper action not taken, i will put one consumer case in court of law.

Lot of time i called customer care, but not pick up any call, if they picked up, they are...
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9
9904363364
from Chennai, Tamil Nadu
Aug 9, 2019
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delivery delay

Address: maraimalai nagar, 603209

Ewb no :[protected]

The above consignment has reached you two days back and till today it's nt been delivered

When i spoke to yur customer care they informed that it has not reached in branch
I then spoke to the number [[protected]]. And he replayed not worthful ans.

Keeping people like this is really spoiling yur reputation...

Kindly look in to it and revert at the earliest...
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Binu Das
from Delhi, Delhi
Jun 28, 2019
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no...22057697793

Address: Avadi, 600071

The above consignment has reached you two days back and till today it's nt been delivered

When i spoke to yur customer care they informed that it has reached iyyapakkam branch
I then spoke to the number [protected]. And he replayed that the address is far off and cannot be delivered.

If this is yur answer y do u take the parcel.
Keeping people like this is really spoiling yur reputation...br...
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S
SOAsuku
from Mumbai, Maharashtra
Jun 12, 2019
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very worst service, bad courier service in india,

Address: 638301

I booked my courier from Erode to Chennai ([protected]), it took five days to deliver, they hold the courier for more than 3 days in Chennai, after a long struggle it was delivered, very poor and bad treatment of customers, no one will answer if we call to the number which is given in tracking page, and if you call to[protected] this number two ladies will pick the phone and shout at the customer and they will put the receiver down without...
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PHENOMENAL TUNES
from Kolkata, West Bengal
Jun 5, 2019
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late delivery

Address: Franch express ooty, ramana coaching center building, opp police station, 643001

I received my courier today 5/6/19 but see what nonsense had happened since these franch express ppl had already updated that my courier had deliverd on 29 may19. I am not able to register my complain to the dealer whom i purchased saree 4nos and what i receive was 3nos. They are questioning me the courier was deliverd on 29th why am i registing my complain now claiming for once saree. Will you ppl pay the cost for the one saree which is...
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PHENOMENAL TUNES
from Kolkata, West Bengal
Jun 4, 2019
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parcel not delivered

Address: franch express,ramana coaching center complex, opp to b1 police station, ooty 643001, 643001

Dear sir / madam,

The executive in ooty said that he will deliver the courier by tomorrow to school. My question is if. If they have deliver the product how come while tracking my consignment it will show as delivered on 29 may, 2019.
How could i trust your service in future if the situation is like this.
Please get back to me immediately and do deliver my courier with out any delay further. My consignment number...
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R
Reji P K
from Madanapalle, Andhra Pradesh
Jun 1, 2019
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bad behavior of franch express courier staffs and late delivery

Address: Chennai, Tamil Nadu, 600063

On 29/05/19 i had sent a courier containing tablets to kakkanad, kochi vide consignment no. [protected], on 01/06/19 till 6pm the medicine was not delivered, i had contacted the pallavaram office they gave kerala number and asked me to contact, i had contacted [protected] they gave another number of kakkanad [protected] and asked me to call. Each and every staff shifting their responsibility by giving phone number and made me to call, i was...
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S
Srigowri Ganesan
from Thiruvananthapuram, Kerala
May 30, 2019
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still not recd my things

Address: Jafferkhanpet, Chennai, Tamil Nadu

I have sent a medicines from chennai to periyakulam on 27th. They told the receiver wil receive it surely on nxt day itself... But stil nw receiver is
Expecting the medicines to be recd... If i cal to the numbers they have given none of them is telling the responsible answer... Even i went to the courier centre directly they said the customer care centre also got closed and wil inform the status after that... But stil nw i dint get...
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V
Veera Yuvi
from Mumbai, Maharashtra
May 29, 2019
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courier missing

Address: Tirupattur vellore, 635601

My consignment number :[protected]
I not received my stuff... On 27th may the courier was dispatched from madurai to tirupattur 635601... But i not recived my stuff make as soon as possible to get my stuff today to tomorrow otherwise i will take action legally on the company by veeramanikandan. K
Contact number : +[protected]
2nd number :+[protected]...
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A
Anitha Muralidharan
from Hyderabad, Telangana
May 27, 2019
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product delivered. no update in status

I ordered a saree and sent to my customer. The product is undelivered. I checked the status also. There is no udate in the status. I tried all the numbers regarding tht courier. Tht person is not at all attending the calls. Consignment number [protected]. There is no response from the courier office.
St courier wallajabad [protected]. He is the responsible for tht area parcels....
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A
Arya Piyush
from Bengaluru, Karnataka
May 24, 2019
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almost 2 months, still waiting for my courier

Address: Chennai, Tamil Nadu, 600043

I sent an envelop courier through franch express (Chennai) on 12 april, today is 24th may still it is not delivered.
I took a follow up like anything, they are not responding properly, infact they said it is already delivered (This statement was from higher official from franch express).
Initially after 10 days i tracked through consignment no, it showed it reached to pune (Maharashtra), they misrouted it and they gave me pune...
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S
syedrafeek
from Chennai, Tamil Nadu
Apr 20, 2019
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they are not deliver into the address

Address: Tirunelveli, Tamil Nadu, 627751

Hi,

I'm put a parcel from chennai to kadayanallur, last 3 times they are not delivery into my address. Every time my self only went the office and took my parcel. I asked to them why you pepole are not deliver the paracel in mentioned address they said we won't send big parcel into the deliver address. Tou should take the parcel from your own arrangement otherwise put into cargo services like that they said....
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J
Jeevakarur
from Naduvattam, Tamil Nadu
Apr 9, 2019
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worst behaviour of your karur office staff

Address: Karur, Tamil Nadu

Yesterday i was enquired from your kovai office asking me howmuch distance i am staying away from karur as they wanted to deliver a letter. As my home is 20 km away from karur and as i am going daily to karur i told them, "for deliver a letter they need not to come this much distance", i will go to karur office in person and receive the letter. They too gladly nod for the same.

Today around 11.40 am i went to karur sengunthapuram...
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B
bhararti
from Mumbai, Maharashtra
Apr 5, 2019
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books not received for exam

Address: No-4 ananya kuteera , 2nd a main, Bairaveshwar nagar nagarbhavi main road, Banglaore - 72, 560072

Spell bee international from chennai has sent a packet with books for exam on 28th feb and delviered to nagarbhavi bangalore - by dinesh on 4th march but still not recieved

Awb no - [protected]

Since morning i am in touch with dinesh - [protected]

But he is extremely arrogant and unhelpful and directly saying that i can complaint to head office as he is not resposible,

This book...
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S
Suraj C Nair
Mar 25, 2019
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franch courier - behavior of cochin center staff and purposeful delay in parcel delivery

Address: Ernakulam, Kerala, 682306

Franch courier pod # [protected] and [protected].

The ernakulam office of this courier is continuously making sure that my parcel containing a medical device for an hospital use sent from chennai on 19/3/2019 is not getting delivered. I have been waiting since 21/3/19 for this parcel, and continuously following up via phone calls.
Every time the office in charge either gives some drivers number or as if i am at fault...
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S
spt agencies
from Chennai, Tamil Nadu
Mar 8, 2019
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misbehavior with customers

Address: P.NO.7 ,1ST FLOOR, 10TH STREET , SAKTHI NAGAR, Kanchipuram, Tamil Nadu, 603002

From feb 19 to march 19 some of my suppliers started making supply thru franch express courier. The courier people didn't deliver me the parcel and also didn't even inform me on phone too. After i got awb no. From my supplier and i went to src and inquired, but again simply they said nothing came on the name i said. Then i showed the awb status on my mobile, after that he ringed to hub and confirmed that parcel was left in the hub itself.br...
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A
anil fireworks
from Rajapalaiyam, Tamil Nadu
Mar 7, 2019
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payment invoice not yet received for the month of january 2019

Whenever we demand invoice for payment either sivakasi or madurai franch express people are simply saying that invoice will be delivered within a day or two. But they are not to do so. You may verify and found this correct if you check our account. We request you to please instruct the concerned people to generate and deliver the invoice within the stipulated time enabling to avail the gst amount.

Thought we are eager to settle...
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