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Franch Express Courier Complaints & Reviews

www.franchexpress.com
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Updated: Sep 21, 2024
Complaints 409
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Unresolved
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Bad 😕 It seems that Franch Express Courier has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Franch Express Courier reviews & complaints page 17

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S
sathish balan
from Delhi, Delhi
Nov 9, 2018
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parcel not received yet

Address: Chennai, Tamil Nadu
Website: www.franchexpress.com

Consignment number : [protected] date of courier :[protected], i did not received my parcel i have checked tracking no update in status. I have tried customer no[protected] may time no response they simply said wait. They also don't know the status of my parcel details. I have call chennai, salem, mettur courier office no one know about parcel details. Past 2 days i have traced but no improvement please help....
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R
Rajivgandhi R
from Bengaluru, Karnataka
Oct 22, 2018
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courier parcel service not yet delivered

Hi,
My friend sent once parcel to me in Franch Express courier pvt ltd at 16/10/2018 but still am not yet received that parcel.

if call that customer care number and franch express office simply they to told server not working unable to track your parcel.

i need my courier parcel status and when they will handover to me.

Track Id : [protected]
cell: [protected]
mail: [protected]@gmail.com...
+1 photos
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S
Srikanth Beerelli
from Chennai, Tamil Nadu
Oct 9, 2018
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the shipment#47326395815 is not delivered

Address: Hyderabad, Andhra Pradesh, 500050

Hi team,

The following shipment#[protected] status is showing as delivered but customer is not received, i am trying to contact customer care but non of the numbers are not working and i was trying to send email even email also not working.

Could you please resolve the issue and delver the parcel asap?.

My contact number is [protected]
Thanks,
Srikanth b....
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J
Jaikrishnaa
from Coimbatore, Tamil Nadu
Oct 8, 2018
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very late delivery material missing inside-reg

We have recieved a parcel from athen bajaj, nagercoil on 08.10.2018 at 4.00pm.
But they booked parcel on 04.10.2018. We recieved a very late&worst delivery and also find one material missing out of two. Missing material is 56jf148y-1 pls find attached photo copy for your reference. Kindly send us the missing same material or refund the amount as per invoice for same part. (Amt 230/-)
Regards
Jaikrishnaa auto pvt ltdbr...
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G
gopikarthick.p
from Korampallam, Tamil Nadu
Oct 5, 2018
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parcel missed, no response from courier service

Address: Krishnagiri, Tamil Nadu, 635109

I have a sent a parcel to West Bengal through frach express on
24/09/18. parcel - [protected]
27/09/18 to 5/10/18,
Daily calling and enquiring,
Courier service Asked to wait.
Now ask to contact receiver courier office.
Courier office ask to call customer care.
Nobody taking responsibility.

These kind of issues happened third time with this courier service.
Last...
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P
poorani ganesh
from Chandigarh, Chandigarh
Oct 5, 2018
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courier delay

On 3rd october 2018, we make a booking from attur to maduravoyal.

While booking, we have checked when it will be delivered to the destination, they said it will be reached on 4th october 2018. So we have mentioned the available address.

Now its 5th october 2018, currently we are not available in that address.

So i requested them to provide in my hostel address (Which is in same area, courier address...
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U
Usdeeps
from Ernakulam, Kerala
Sep 13, 2018
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delay in delivery the products

Address: Thiruvananthapuram, Kerala

I have a bad experince about the fc service trivandrum... They neither deliver the products on time nor responds to our calls.. Very irresponsible attitude towrds customer.. Necessary actions should be taken... Speciallyone person named binu in fc trivandrum main branch, he never attends the call or call back... I have not yet recievd my product from them and came to know that my product has already reached trivandrm from chennai last week......
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J
Janet Praveen
from Chennai, Tamil Nadu
Sep 13, 2018
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without delivering updated as delivered

Address: Chennai, Tamil Nadu, 600073

Franch express is the worst courier service. Because of it i lost my customer s and goodwill i created on my business. They just bluntly each gives phone no to contact the delivery person and do their duties. And a lady delivery person frm chilapakam is a worst. She didn't deliver my product but updated as delivered, but having the parcel with her and she called my customer to why we hv raised the companint and going on n on. She has asked...
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S
SumitGugani
from Coimbatore, Tamil Nadu
Sep 4, 2018
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parcel misplaced

Address: 560054

We have booked parcel from mathikere bangalore courier office on 16/8/18 which was lost by them as it has not reached destination..
It's tracking no. [protected] and [protected] is not updated in system also.
Spoken with mr. Ram at rajajinagar st courier office where french express courier also accepts. He said we received but don't know why its not reached destination.
Pls help in this regard.
Regards br...
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T
Thahira
from Ernakulam, Kerala
Sep 3, 2018
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not yet delivered parcel.., online tracking not working

Franch express courier — regarding my order number [protected]

I have booked the parcel in franch express courier from surat to cochin on august 2018

Still now the parcel is not reached and
Online tracking is not working..

Sumayya
4/285 maliyekkaparambu
Mattanchery
682002
Phone [protected]

This is delivery address.. Please solve this issue...
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U
Uma Raajan
from Chennai, Tamil Nadu
Sep 1, 2018
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missing shirt

Address: 625020

Last week i sent a package to kanchipuram district from madurai gomathipuram branch
Package includes 3 shirt and masal packets
But one shirt is missing
That shirt was costly

This is the first time i am using ur courier
Feel so bad about it
I have sent lots of packages... Didnt get such bad experience

That was a gift to my dad...
Please do the needfull...
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B
bkarthickcse
from Bengaluru, Karnataka
Aug 28, 2018
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where is my courier - no clear status

Address: Chennai, Tamil Nadu, 600119
Website: www.franchexpress.com

I have sent a important courier to my friend from chennai to bangalore. Till now the courier is not reached my friend, even though i have provided one of the most know it tech park as the address. They have updated as company shifted. When i tried to call the customer care number which is available in the website it is not reachable. And some how i contacted one number and checked with them they are saying that they did not receive the courier....
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J
Jos Joslin Kumar
from Bengaluru, Karnataka
Aug 27, 2018
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47318456791

Address: 560064

Regarding this tracking of courier no [protected],, addrss —

To,
Mr keerthi kumar,
Sobha city,
Casa serinita 4074,
Thanisandra main road,
Hegdenagar
Bangalore - 560064
[protected]

From
Celebrity fashions
[protected]

It's been more than a one month n i haven't received this parcel.
Plz chk.
Looks like the courier...
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S
Srivathy Scientific Solutions
from Chennai, Tamil Nadu
Aug 24, 2018
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extremely slow delivery

Address: Chennai, Tamil Nadu

Sir,
I have booked a corier on 16th Aug 2018 from Tambaram to Tuticorin.
The corier was delivered on 20th Aug 2018. We have missed a tender because of this late delivery. We tried to reach the booking point and delivery point about this. They have conveyed it is difficult to deliver a single cover by spending Rs.200 for petrol. This is the worst reply we have heard.
Please never ever repeat this worst service to your...
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M
Mohanmise
from Kunnamangalam, Kerala
Aug 15, 2018
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courier delivery delayed, no tracking, poor response

Address: Chennai, Tamil Nadu, 600043
Website: www.franchexpress.com

I send very important document to delhi. It was not sent from chennai branch rk assosiates even after 3 days.
When follow up with chennai rk assosiates promised to send deliver in the next day.
But unforunate thing is there is no tracking and only one customer care number is there and that line not working.
Really it is serious matter of concern.
If they can provide proper service they should stop the services...
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A
[email protected]
from Chennai, Tamil Nadu
Aug 8, 2018
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reg the parcel with docket number 47309736095

Address: Surat, Gujarat
Website: Franch Express

This parcel was despatched from surat to mettupalayam in coimbatore district. The parcel reached mettupalayam but customer was not intimated, holding status for two days and returned back. No call to the sender for clarification also. However, the return parcel status shows in-transit from 26 july. None of the numbers in your website are reachable. The sender has not received or neither has the recepient. Need details of the same the parcel...
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K
Kandhakrishnan
from Chennai, Tamil Nadu
Aug 4, 2018
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courier not received due to your worst service

Dear sir/madam,

Docket no. [protected]

The above courier book on 01.08.18 from chennai to srivilliputhur. But still not reached the receiver.
Please tell me how many days required to deliver the courier from chennai to srivilliputhur.
I have called all your contact numbers. All the numbers are fake, not reach
Able, workless and worthless.

Nos. Are[protected], [protected].br...
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S
sriramindya
from Kottayam, Kerala
Jul 10, 2018
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poor service

Address: Chennai, Tamil Nadu, 600056

Hi myself sriram, my frnd sent me a courier from krishnagiri to chennai, which has more important material (consignment number:[protected] ) it should be delivered. i called multiple times to chennai, krishnagiri, local office reg my courier status. but all are vain, my courier tracking number not yet mapped, i.e it is still blocked in krishnagiri itself..it supposed should be in chennai yesterday itself.

one of the worst courier...
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B
bhaskarns
from Mumbai, Maharashtra
Jun 21, 2018
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cheating of security deposit amount

Address: 6000016
Website: Franchexpress.com

Dear sir / madam,

My self bhasuwan s/o sh. Rakesh chander jain from chennai - 6000016 vadapalani tamilnadu.

My firms name is jain advertisers, i m running a courier business since 2003 in nakodar. My service tax registration number under courier service is adppj6290fst001

I was applied a franchise for franch express courier & cargo ltd. For vadapalani, chennai

For this franchise...
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D
Dr.Jawahar .k
from Chennai, Tamil Nadu
Apr 26, 2018
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where is my courier?

Address: Chennai, Tamil Nadu, 600019

On 16/04/18, I had booked a courier from Madurai, for delivery to Chennai (Kavi Bharathi Vidhyalaya School, TH Road, Thiruvottiyur).

Today it's 26/04/18.It has been 10 long days and the courier hasn't been delivered yet!!

The courier contains important documents that had to be signed and submitted immediately. It was supposed to be delivered with priority.

When the courier wasn't delivered even...
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