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Franch Express Courier Complaints & Reviews

www.franchexpress.com
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Updated: Sep 21, 2024
Complaints 409
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Bad 😕 It seems that Franch Express Courier has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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T
Thillairajan
from Thiruvananthapuram, Kerala
Jul 18, 2017
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not delivering

Address: 625019
Website: Franch express

[protected] was the booked number. On14.07.2017 from maraimalai nagar to nagamalai pudukottai the courier is not delivered till 18.07.2017. This was an important document. I have booked a complaint in your office the complaint no is 8377972. After tracing the number contact the nagamalai pudukottai branch no. The agent replied that he has phone to the addresse. He has not take the phone so when the addresse phoned after an hour so he said...
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N
nandhinimca
from Coimbatore, Tamil Nadu
Jun 19, 2017
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Rg: delivery delay

Address: 641008

I am from coimbatore. One of my supplier sent a parcel from north india on 10th june 2017. It is not reached yet. I tried to track online. It was saying in transit. Then after few days it said address not clear! How come this is possible. When i send details to supplier i sent my address clearly. If the address is not clear the delivery man has to call me via mobile and ask for address. I am unable to move outside home. Just waiting at home...
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S
Sakthi Gurunathan
from Chennai, Tamil Nadu
Jun 16, 2017
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Franch express courier awb no. 47238217692

Address: Chennai, Tamil Nadu

Regret to inform you that the above awb contained pack of our courier booked in gujarat on 3.6.17 to chennai has not delivered till such time. The courier reached chennai on 4.6.17. I have checked the awb number. I have called the head office in chennai and asked about detail many times. But they are simply telling that the courier will be delivered on that day. But still not delivered. I am really shocked by his behaviour.. I wanted to know,...
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B
Balaji1216
from Mannarakkat, Kerala
Jun 10, 2017
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Worst customer service - courier not delivered

Address: Chennai, Tamil Nadu, 600053
Website: Franch Express.com

Worst experience i have never had before with the service, i have sent a parcel to chitoor district from chennai on 6/05/2017 they have given estimated delivery time for two days. But still courier haven't delivered. When we checked with the customer care they replied very worst manner. Such an irresponsible customer service i have ever seen. She threaten me like i wont get my parcel back. When i asked for proper response she said do you...
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P
Prabha Krishnaswamy
from Uttiramerur, Tamil Nadu
May 9, 2017
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AWB no. 47235518783

Address: 600017

Regret to inform you that the above awb contained pack of our courier booked in chennai on 3.5.17 to hyderabad has not delivered till such time. The courier reached hyderabad on 4.5.17. I have checked the awb number. But the courier man refused to deliver the packet. He asked the sender to come & collect the packet & he is not willing to deliver. I am really shocked by his behaviour.. I wanted to know, why my courier doesnt reached? Is it...
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S
sekarchinnappillai
from Delhi, Delhi
May 4, 2017
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Unethical behaviour courier delivery person

Address: Chennai, Tamil Nadu, 600007

My Dad send me a courier via Franch Express Courier. It arrived Chennai on 02.05.2017. The delivery boy came to the exact spot and that time I am not available. I called that person and request him to delivery it in my work place (It's only take few minutes from the address mentioned in the courier). He agreed and told me to delivery it on 03.05.2017.

But on 03.05.2017, he called me and told that your courier was ready to...
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A
Amardeep Valiyedath
from Chennai, Tamil Nadu
Apr 20, 2017
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Courier not delivered and providing false information

Address: 641002

I made a courier to the mentioned below address on
11/04/2017. The material is still not delivered and neither the office
staffs able to track the order. I got a feedback the material was wrongly
sent to some different office and material got damaged. They told me will refund 500Rs for it but the price of product I shipped is 800Rs. I am fed up with the irresponsibility from
your end .

They had raised...
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H
Harish Narasimhan
from Jamshedpur, Jharkhand
Apr 11, 2017
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Non - traceability of document

Address: Erode, Tamil Nadu
Website: www.franchexpress.com

My parents has send gmp bills amount ot 50, 000 for insurance claim from my office. they have courierd the document to franch expresscourier, komarapalayam - branch, bhavan. on 06-04-17 to jajpur - k - road, odisha, but yet have not received the document at odisha nor able to trace the document. the bill has to be submitted on or before 14-4-17 in my office - pune for claiming the bill. the docet no is : [protected]. the komarapalayam branch...
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S
sriram1976
from Chennai, Tamil Nadu
Jan 27, 2017
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Courier from Chennai to Bangalore DELAYED by 5 days not yet reached

Address: Chennai, Tamil Nadu

Please do not use this service. They are the worst courier service present in our country today. They are highly incompetent and work slower than regular Indian POST (not speed post, speed post is far better).
Their tracking is also useless. I have given complaints and also spoken but the only thing they say is - "it will reach today". Its best to use other service instead of this stupid courier service....
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D
Devi Sundaram
Jan 19, 2017
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Goods not delivered which is booked

Address: 638011

We had booked a courier service on 2/12/16, AWBNO-[protected] through franch express courier Erode branch, Which was showing in their website for quite long time with status of out for delivery. But never delivered till date even after continuous tracking(More than 50 calls has been made to their various office). Later its been communicated to us that it has been damaged. Even the damaged good is not yet delivered yet (It is worth of Rs 500+)....
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S
Sri Manakula Vinayagar Medical College and Hospital
from Puducherry, Puducherry
Dec 30, 2016
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French express courier shipment not delivered for the past 7 days. _ 47211538301

Address: 605107
Website: www.smvmch.ac.in

With ref to the way bill no.[protected] dated on 23/12/2016 booked from chennai, but the shipment was not received till date, as per the tracking report the shipment was delivered on 29/12/2016, but the delivery boy told the shipment is kept in the office and it will be delivers today ( Delivery boy no. [protected]) .
Kindly clarify why the shipment not delivers for the past 7 days ?
Why the shipment taking more than a week time...
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K
Keshavan Kkn
from Udagamandalam, Tamil Nadu
Dec 21, 2016
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47209791856

Address: 641653

Dear sir/madam

my courier was not delivered to me booking as on17.12.16 still 5 days i am not received. i call to ask annur lot of times and also coimbatore, chennai. every one told courier is in annur.but annur office told that courier not there. What is your service your booking amount is rupees but call to search my courier cost is much more. franch express courier is very bad in all. we are not connected in further and...
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V
veeyesiyer
from Bengaluru, Karnataka
Nov 5, 2016
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Not able to trace the letter by franch express courier

Address: Bangalore, Karnataka, 560004

I, mrs. bagirathi, ([protected]) from bengaluru sent a letter/document no [protected] to my brother r. venkatachalam, 170, new colony tuticorin, tamilnadu, 628003 on 03/11/2016 around 11 am through m/s balaji tours, franchisee, gandhi bazaar, basavanagudi, bengaluru.
Even on 4th nov, 19.00 hrs, it was not traceable. at around 22.00 hrs on 4th, i found in franch express tracking website that the destination for the above doculment is...
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I
indhu ram
from Delhi, Delhi
Nov 4, 2016
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Non-receipt and irresponsible service in komarapalayam branch

Address: Namakkal, Tamil Nadu, 638183

Hi i am indhu
We are running a private sector franchising for past 13 yrs heading chennai. So parcels will regularly reach us. But for the past 1 year, we never receive the parcel at our door step. We have to collect it from the french courier office. Untolerabally the parcel received last week (No.[protected]) was delivered in the wrong address. So take necessary action and warn the franchisee to deliver in the correct address - komarapalayam-638183...
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M
Manish042
from Shimoga, Karnataka
Sep 20, 2016
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Courier not reached after seven days

Address: Krishnagiri, Tamil Nadu, 560068
Website: www.franchexpress.com

Dear sir/mam,
I did one courier on 12th sept 2016, courier no is [protected]. It did not reached to destination till now. Whenever i am trying to call customer care no one is providing correct response. Document was important. On hosur courier center one lady is working ([protected]). I asked her what is the amount for fast delivery she took rs 150 and told it will reach in 2 days now 7th day crossed but no response. On tracking it...
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Kairali Arts & Crafts of Kerala
from Bangalore, Karnataka
Aug 16, 2016
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Non receipt of consignment

Address: 560001

We had forwarded accounts documents for the month of January through your courier vide DOC No [protected] dtd 25/2/2016 to our Head office at Trivandrum, address .To The Managing Director, H D C K Ltd, Puthenchanthai, SMSM Institute compound, Trivandrum, 670695 Phone No[protected] But till date the parcel not delivered. Please be chack the same at your end and inform us whether the documents has been delivered or not waiting for your replay...
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U
Unna
Jul 27, 2016
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Parcel not yet received

Address: 641002

Sir,

I am alamelu, coimbatore
Ph no. [protected]

On sat 23.07.16, my family mem booked a courier from tirunelveli to coimbatore for me. But till today after 4 days also i have not received the courier. I am fed up with your service and got mental tension also.In your coimbatore office, i have called this number [protected] more than 10 times from yesterday, they are saying that the parcel was taken for...
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R
rangamalli
from Jalakandapuram, Tamil Nadu
Apr 28, 2016
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Irresponsible service

Address: 636008
Website: www.franchexpress.com

The product was dispatched after 6 days. the actual product was sent from dharmapuri to salem on 22.04.2016 but we were not intimated about the product reaching the salem branch. the product will be dispatched at its earliest (within a day or two) in other courier services. but the workers from this courier service were least bothered to respond to our queries. we took a lot of pain to catch hold of this courier service member. after a long...
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S
satish Kumar J
from Chennai, Tamil Nadu
Feb 7, 2016
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Important courier not reached even after 9 days

Address: 577301
Website: www.franchexpress.com

Dear Sir/Madam


I am very much disappointed that even after 7 days courier not delivered. When I call to customer care shimoga they don't have responsibility to attend kindly. Informing me to arrange courier boys as they have lack of resource. Also not ready to send it back. When ever I do repeated call listening to mu voice they disconnect the phone. Please take some necessary action please

My docket...
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S
Shesha Palanivelu
from Hyderabad, Telangana
Dec 26, 2015
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Irresponsible courier service

Address: Chennai, Tamil Nadu, 600020
Website: franchexpress.com

I sent a courier on 23rd of December 2015 from Trichy, convinced that my item would reach IIT Madras, Chennai the next day since it was really urgent because this involved my work regarding my thesis submission for my Ph.D. which had to be submitted to my guide ASAP. But my receiver did not receive it the next day. When I tracked the item with the tracking ID, I came to know that the item has reached Anna University. We waited even the next...
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