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Franch Express Courier Complaints & Reviews

www.franchexpress.com
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Updated: Sep 21, 2024
Complaints 409
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27
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Bad 😕 It seems that Franch Express Courier has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Franch Express Courier reviews & complaints page 16

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V
VijayakumarM
Mar 4, 2019
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consignment lost

Address: Chennai, Tamil Nadu, 600063

Hello sir/madam,
Tracking no [protected] franch express.
Booked on 26th feb 2019 in tambaram. Consignment could not be tracked. Not showing status online. We approached manager dillibabu, he is saying consignment lost and could not trace. Not picking our call to answer. Highly irresponsible behaviour. Can you pl look into it? It is really urgent....
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K
knautomation
from New Delhi, Delhi
Feb 20, 2019
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loss of material

Address: Chennai, Tamil Nadu, 600087

To mr rajesh,
Franch express docket details: [protected] dt 30/07/2018

As per courier docket, material was dispatched to customer, but, the customer has not received the material.
When i ask for customer signature, you denied and told material was not dispatched. And no proof

We are following through dolphin enterprises for loss of materials, and i personally visited your office,
I gave...
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A
Anish Vr
from Kumbakonam, Tamil Nadu
Jan 31, 2019
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irresponsible answer for asking details for delaying of delivery

Address: 606811

Dear sir,
Herewith complaining that, 19/01/2019 one courier is send from chennai order id : [protected] to thatchampattu indian bank, but till now item yet not delivered, i asked to tiruvannamalai office, they told to me that item misplaced by their side, and one phone no is given by them that belonging to manalurpettai office. Then i contacted their office, said the details to them,, "after 1/2 hour we will say the details. So you...
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V
vardhani p
from Puducherry, Puducherry
Jan 30, 2019
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I am complaining about their service and delivery

Address: Chennai, Tamil Nadu, 600061

French express told me that a courier would be sent from chennai to hyderabad in one and half day. They failed to do this. I have sent it on 23rd jan 2019 and still it hasn't reached. After a lot of follow ups and delivery guy calls up and says he can't come and he doesn't have a smart phone to even send the location. And the customer care people do not treat the customer well, rather hang up even before listening fully...
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H
herbertanthony
from Avadi, Tamil Nadu
Jan 30, 2019
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my consignment not delivered - doc no :22026319361

Address: Chennai, Tamil Nadu, 627117

Dear sir,
I have sent my consignment on 25 jan 19 from chennai to vallioor,

This consignment not yet reached almost 4 working days, normally by professional courier it used to reach the next day.

Customer care no[protected] is not valid no ring is going to track the consignment,
Tirunelveli no :[protected] ringing but no one picks up.

How shall i track whom to contact, br...
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Q
Qewr
from Channarayapatna, Karnataka
Jan 24, 2019
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consignment not yet delivered.

Address: 560093
Website: Consumer complaint

Hi,
Could u pls keep attention to my issue. I sent one consignment from banglore to Mumbai on 3rd Jan 2019 with tracking no ([protected]) but it's not been delivered at destination. Even I tried to reach customer care no [protected] & [protected] it's shows wrong no. I had sent my original documents & had a faith on franch courier. But never expected that the worst ever service I will get from them . Very poor service.

I...
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R
Ramesh V
from Dharmapuri, Tamil Nadu
Jan 21, 2019
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krishnagiri hub not reporting

Address: Krishnagiri, Tamil Nadu, 635118

My name ramesh one courier came for me through french express courier. Booking no : [protected]
But courier holded in krishnagiri hub for 1 week and sent back. I tracked & i called them continuesly they taken my traking no they is no response.

Now i try to track in chennai i calling to rto to receive my courier ([protected] & [protected]) both numbers continuesly ringing fromy19/01/19 but no one is picking the call.....
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A
Arunkumaran B
from Bengaluru, Karnataka
Jan 16, 2019
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courier not delivered and the person talked rudely to us

Address: 643001

I have sent my courier in franch express courier pvt. Ltd on 10 th january 2019, it was delivered on 11th jan 2019 to ooty office and its ready for delivery. But they still not deliver the courier (16 th jan) and if we called them for courier they talk rudely and they told will not deliver now. How long we need to wait for this courier delivery. Please help us to get my courier deliver.

Courier shipment number : [protected]br...
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M
mohanachandran kaliyaperumal
from Korampallam, Tamil Nadu
Jan 12, 2019
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courier is not delivered

Address: 605109

My consignment number - [protected]
It’s been crossed more than 5 days
I start my courier on 8th evening from kandanchavadi / ks agency. They told me service is available for pincode is 605109 and it will delivered with a day. I try customer care nos ‭[protected]‬ after 14th called pallavaram branch update me regarding parcel is in pondy and contact nos for pondy branches manger[protected] they are not good worst response....
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N
Narenkannan
from Kilvelur, Tamil Nadu
Jan 12, 2019
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non delivery of letter along with a medicine

Address: 626001

I have booked letter along with medicine worth rs600/- to chennai from virudhunagar office vide recipt. No.[protected] on[protected]
The letter was not deliver to the right person misplace to deliver to some one
I have given complaint letter to the virudhunagar office. So for no response for the letter

Make arrangement to return my letter with 600/- rupees medicine it is very urgent do needfull

V....
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V
Vembu S
from Chennai, Tamil Nadu
Jan 8, 2019
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consignment s not delivered

Address: Chennai, Tamil Nadu, 600077

Two consignments sent from tirunelveli to chennai vide con. No.[protected] & 286 on 31.12.18 & after 8 days till 8.1.29 it's not delivered. Customer complaint not attended ; mail sent to ids as per their web page id [protected]@franchexpress.com & [protected]@franchexpress.com returned with out delivery. Very very worst service. Pl don't use this courier. Vembu s...
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A
Ajithcnair
Jan 1, 2019
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worst courier service

Address: Tumkur, Karnataka, 572107
Website: www.franchexpress.com/contact.html

Hello,
I have sent a courier from mangalore on 28.12.2018 to tumkur. The courier contains birthday gits to the receiver. Before sending the courier i have checked with the mangalore office and they told it will be delivered in the next day so that the courier will be received before the birthday. I was tracking the courier and in the internet it showed that material reached tumkur which is the destination on 29.12.2018. I have tried...
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S
Saurbh Gupta
from Mundi, Madhya Pradesh
Dec 14, 2018
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courier to send wrong address

Address: Raipur, Chhattisgarh

Hi my name is saurbh and my consignment number is [protected] and the courier has 2 products and it needs to be sent from bengaluru to raipur

I am from raipur and i sent it on 10/12/2018 and it has gone to delhi hub on 14/12/2018.. It has been 5 days till today and it is still with the hub.. Just got it confirmed from customer care and saw the status in online as well.

Why is it still not delivered to raipur...
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A
Anitha Mathew
from Chennai, Tamil Nadu
Dec 11, 2018
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worst courier service ever

Such a non sense service. Consignment number: [protected]. Have sent a courier on 4th of december 2018 from one of the agency's in thiruvanmiyur, chennai to odhisa. It's been 8 days and it's still in-transit status when we track online. I tried calling the customer care number of local hub which is [protected] given on the receipt, but that number where not reachable.

I would have tried almost 50 times, but 95% call disconnected...
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N
nazar007
from Coimbatore, Tamil Nadu
Dec 3, 2018
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letter not delivered for one week

Address: Nilgiris, Tamil Nadu, 643001

We have booked a courier from srirangam, trichy to deliver to the destination ooty vide pod no [protected] and spoken several times to your trichy office vide mobile no [protected], we recd not satisfactory reply to our grivance. They provide ooty office no [protected] and ask the status for not delivery.
Our efforts ends in vain, thanks for the poorest response of french express courier.
My mobile [protected]...
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B
Broken Uv
from Thrissur, Kerala
Dec 3, 2018
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my parcel is not delivered

Address: Madurai, Tamil Nadu, 630606
Website: www.franchexpress.com

I purchased an product in online, it has to be delivered to me in 28th october. When the parcel arrived, i have a call from courier office but unfortunately i didn't know and i didn't pick the call.. I don't aware that the parcel is actually in courier office... Finally the returned the parcel on 3rd november because of no response from my side... I contacted my dealer about the parcel, they asked me to check the tracking id.. But the tracking...
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S
selvaraju karuppannan
from Chennai, Tamil Nadu
Dec 3, 2018
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not received my parcel regard.

Address: 636201

I am dr.selvaraju md from salem.on 30.11.18 I hav recieved a call from franch courier service in salem, that my sign board has arrived from the tamilanadu medical council, chennai and asked to get at venue seelanaicken patty around 2pm.i was waiting there & I hav called many times through the mobile number they have contacted.but nobody picked up my call.today also I hav tried to contact fairlands branchand hasthampaaty branch salem.till...
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G
gobikrishnan07
from Hosur, Tamil Nadu
Nov 29, 2018
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not deliver to the delivery address ask us to come their office and collect the parcel

Address: 639113

Dear concern,

I booked a courier from karur to HD kote, the courier man asked my receiver to come and collect in mysure, For that he need to travel 120km up and down.

This is not the good service, Kindly deliver my courier to the respective place.

I hope you understand my concern, expect a quick response from your side.

Consignment No-[protected]

Regards
br...
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K
Kaushik Kannan
Nov 26, 2018
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courier not sent to receiver

Address: 600096

Hi my name is Kaushik and my consignment number is [protected] and the courier has 4 pages and it needs to be sent from Chennai to Noida.

I am from Chennai and I sent it on 11/17/2018 and it has gone to Delhi Hub on 11/19/2018.. it has been one week till today and it is still with the hub.. just got it confirmed from customer care and saw the status in online as well.

Why is it still not delivered to Noida address??...
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J
John fredrick
from Bengaluru, Karnataka
Nov 17, 2018
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courier not yet delivered and asking me to come and pick it up.

Address: Bangalore, Karnataka
Website: www.franchexpress.com

Courier has sent by the person before 5 days and it has reached bangalore 3 days before itself and courier boys are not ready to deliver, raised complaint withe franch support team and there is no use, finally i got courier person contact number and when i called he is asking me to come and collect at specific place which is 1 km away if not then he will send it back.

Awb : [protected]

I doubt is this courier...
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