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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: Feb 25, 2025
Complaints 728
Resolved
252
Unresolved
476
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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refund and cancellation of gaana plus subscription and cancellation of auto renewal
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Auto subscription cancellation and refund - Reg

Gaana.com reviews & complaints page 12

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C
Charu16
from Mumbai, Maharashtra
Jun 13, 2022
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Want a refund of my auto renewal as not needed my me.

I'm undergraduate student and have no income source. Yesterday unknowingly ganna took 299rs for its ganna subscription. I don't want any subscription. I had already told them about my mistake and asked for cancellation of the subscription and refunding the amount because i don't require the services of gaana.com as a paid user as i am a student with no source of income...
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C
Charu16
from Mumbai, Maharashtra
Jun 13, 2022
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Want a refund of my subscription

I'm undergraduate student and have no income source. Yesterday unknowingly ganna took 299rs for its ganna subscription. I don't want any subscription. I had already told them about my mistake and asked for cancellation of the subscription and refunding the amount because i don't require the services of gaana.com as a paid user as i am a student with no source of income....
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A
anurag sahni
Jun 5, 2022
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No OTP on the US number

Hallo,

I am using Ganna.com since long and has subscribed with Premium and since more than 2 yearsi Cannot use the app beacuse i cannot login it through my US mobile Number, through which i activated the account and also paid through Apple Pay.

I need to access it and log in but nothing is happening.

Kindly send an OTP or activation link on my number in US so that I can use the Paid verson.br...
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S
saroshimam
May 31, 2022
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Login Issue through Phone Number- NO OTP Received

Hallo,

I am using Ganna.com since long and has subscribed with Premium and since more than 6 months i Cannot use the app beacuse i cannot login it through my German Number, through which i activated the account and also paid through Apple Pay.

I need to access it and log in but nothing is happening.

Kindly send an OTP or activation link on my number in Germnay so that I can use the Paid verson.br...
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A
Arunp1994
May 30, 2022
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Refund my money I don't use this app

Address: Isanpur, Ahmedabad

Hello gaana plus Subscription got renewed automatically without my permission and an amount of rs.199 debit my account with out any password and OTP ... got deducted from my phonpay sbi bank account balance..I kindly request you to refund my money back into my phonpay account wallet as this gaana plus subscription was not needed..

Last 6 months i don't use this app......
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P
Pratipalsinh
May 28, 2022
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About auto debit subscription

Hi, my gaana plus Subscription got renewed automatically without my permission and an amount of rs.399 got deducted from my paytm balance..I kindly request you to refund my money back into my paytm wallet as this gaana plus subscription was not needed......
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Padmraj Jadeja
May 26, 2022
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My subscription was debited app was still showing advertisements

I have already paid money Rs. 299 for gaana subscription includes nonstpo music without advertisements, still however in two days advertisements started and gaana is demanding me to submit Rs. 299 again this is unscrupulous dishonest and part of conspiracy on part of gaana. please refund my money or else shall start legal action in every possible court and forum available to me.
Padmraj Jadeja...
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N
Nandni Yadav
from Noida, Uttar Pradesh
May 24, 2022
May 24, 2022
This thread was updated on May 24, 2022
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Diamond scale

Dear, sir/mam
I am purches rs240 diamond top up from your website game khrido on 23/05/2022. Payment are debited from my account but i did not got diamond in my free fire account [protected].
So, I requested to you please sent diamond in my free fire account [protected] or refund payment in my account....
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A
Amit Garg_06
May 23, 2022
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Gaana plus subscription code

I got gaana plus code from Flipkart. But when i tried to use it on gaana app..it shows the code as invalid.plz solve it soon...
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S
Sima gungor
May 20, 2022
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Country Issue

Address: Suadiye Cad. Bozoklar Sok. 4/3 Kagithane-Istanbul

I’m living in Turkey and I’m using Gaana Plus since 2018. The first years Gaana App is nice but now!!! It’s really so bad. Because all song’s giving error, country issues. What should I do about it?????? I already submit so many complaints, no one ignoring them. Please help me or money back....
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A
Anusha Saxena
May 20, 2022
Resolved
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Renewal of gaana plus Subscription without my permission

Website: Gaana.com

Hi, my gaana plus Subscription got renewed automatically without my permission and an amount of rs.199 got deducted from my paytm wallet..i Kindly request you to refund my money back into my paytm wallet as this subscription was not needed by me and it is a fraud done by gaana.com against me..If my money is not refunded back within 2-3 days so being a LAWYER I shall take a strict action against gaana.....
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A
Anusha Saxena
May 20, 2022
Oct 10, 2022
This thread was updated on Oct 10, 2022
Resolved
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Resolved

Auto Renewal of gaana plus Subscription without my permission

Hi, my gaana plus Subscription got renewed automatically without my permission and an amount of rs.199 got deducted from my paytm balance..I kindly request you to refund my money back into my paytm wallet as this gaana plus subscription was not needed.....
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K
kuntalchanda
May 15, 2022
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Can't delete auto payment for gaana

Hi, I'm want to delete my auto pay for gaana, I've ganna pro 6 month coupon, so 14 may 22 I'm try to redeem it, but after i put my payment details as amazon upi, make payment through amazon pay, but my payment get cancelled, so not activated my subscription, but my Amazon UPI AUTO PAYMENT section has enable for auto payment, i can't delete my auto payment, showing ERROR " failed to delete auto pay mandate for gaana "

Please...
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M
Mayuresh Jaysing Chavan
May 9, 2022
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Service provider attempting auto renewal without consent.

This company is fradulant.
They don't allow you to stop auto renewal attempts from their app or website.
You can't even deactivate your account unlike other service provider.
It's money extortion.
This business has to be shut down on the grounds of fradulant practices,...
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R
Rohit6942
from Jaipur, Rajasthan
May 8, 2022
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Refund of my money which is autodeducted

Address: Jaipur

The account associated with ganna is my mobile number 97723*****
Charged cut from my paytm account while i am removing the autopay option from it.
So please kindly look into this....
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S
shubham308
May 8, 2022
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I want to permanently delete my gaana account

I want to delete my gaana account . to please contant me . . .this is very unfortunate that there is no option to delete or deactive option on gaana app...
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H
Himanshu_tripathi10
May 4, 2022
Aug 27, 2022
This thread was updated on Aug 27, 2022
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Demanding refund for money debited from my account twice without my consent.

An amount of ₹399 was debited twice from my bank account on 4th may 2022 without my consent for gaana plus subscription. I haven't ever allowed the app to make the payment still It did and now it feels like a fraud. I'm a student and ₹798( ₹399*2) is a big amount for me. I'm in desparate need of that money. Hence I want gaana.com to refund my money as soon as possible.
I'm attaching the transaction details below.
The transaction...
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H
Himanshu_tripathi10
May 4, 2022
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Money deducted from my account without my consent

An amount of ₹399 has been debited twice from my bank account without my consent for gaana plus subscription on 4/05/2022. This is kind of fraud because my permission was never taken to pay for the subscription. Now I want my money to be fully refunded as soon as possible. This is a serious concern.kindly resolve as soon as possible....
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K
Karanrajpput
from Guwahati, Assam
May 1, 2022
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Request for the refund of the money that was deducted in a membership without my consent

On 31 jan, 2022 i subscribed to gaana+ trial and i paid by paytm wallet.Now on 1 may 2022 Rs.399 were automatically deducted from my account without my consent even though i didn't wanted the subscription . My request is that you please kindly issue the refund the amount that have been deducted without my permission...
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A
Arshdeeps
Apr 29, 2022
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Accidentally take subscription

Hello, I accidentally take a subscription worth of Rs. 99 and it is in que. Please can you refund that money....
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