Ibibo Group / Goibibo Complaints & Reviews

I booked Indigo airline ticket through Goibibo by using mobile App HDFC's Perks on 22-Nov-2015. The required amount of Rs. 4300 (ticket amount was Rs. 4650 and discount offered by the App was Rs. 350) was paid through the Net Banking. The amount was debited to account instantaneously. However, I got the communication that the ticket can not be confirmed and revised fare is Rs. 8300 for confirmed ticket. I raised the concern to Goibibo. According to them, the ticket was not booked as the fare got increased. Now, they have stopped communicating on this matter which is so unprofessional. My contention is that when I have fully paid the amount which was asked for booking the ticket at the time of final check out, the amount of ticket should be blocked or freezed. How can it be increased after making the full payment, and that too to almost double the previous fare? This price rigging connivance of airline and Goibibo has caused financial damages as well as mental hardhips in the sense that my time, energy and money all are being wasted. I request your interference for justice at the earliest.

I am not able to get back my refunded amount of Bus cancellation on 25/10/2015 whose Goibibo Booking ID: GOBUS3c16c[protected]I (i. e. from Hyderabad to Bangalore ), but still I am unable to get back my refunded amount. 1 month and 7 days have already passed, so I have raised a complaint they have replied that "We will get in touch with you within 24 hours" but no call came from their end, even I have escalated this issue to higher authority then also its not showing any interest in resolving my problem...

My hotel Booking Id is HTLSYBKZXZ & HTL2W68668 and Goibibo service request id 990602 . This was for my stay at Grand Palace hotel and Spa. I had visited the hotel on the 9th of november, made a check in at noon and came out for lunch for about half an hour. To my dismay, within the period of half an hour, about 3-4 trees fell down outside the hotel premises along with a few electricity poles and the route to the hotel got completely blocked. We were stranded outside, in the rain. We called up the hotelier and asked them as to what is to be done. They told me, they cant do anything and asked me to wait for half an hour. It was about 4 p.m. I waited, called them back at 4.30, they told they cant do anything. I requested them to send a person with umbrellas so that we could walk and come to their premises but they refused saying they couldnt risk their staff s life. I asked them as to how could they risk our life, as we were also waiting outside. I asked them for umbrellas, they told they have no person, nor they have any umbrellas. They asked me to wait for half an hour more so that they could clear the route. The same continued and i was made to wait till 10 p.m in the night. Nothing had been done. It was 6 hours since i was waiting with my entire family. They gave me different phone numbers of people which i kept calling, but no one lifted my calls. I was totally stranded, devastated. I asked them for alternate arrangements, they told nothing can be done. They totally washed their hands off the problem and were not bothered to solve my problem. Finally, i had to make alternate arrangements for stay . Everyone in my family fell terribly sick waiting in the rain for 6 hours post this incident. The next day, i went to the hotel at 10 a.m in the morning to pick my luggages but the route to the hotel was still not cleared. I went back at 12 p.m, the route was still not cleared. Finally at 2 p.m, the route got cleared and i got my luggages. I am tired calling up the hotelier and asking for refund. They are washing their hands off and are very greedy for money. Such a terrible experience, i have never had in my life. I had made the hotel booking trusting Goibibo . I am really frustrated and tired. Kindly solve my problem and provide me with full refund for my stay.

Prepaid booking for Rs 3551 was done on 16 th Nov for Tansen residency Hotel Gwalior for stay 5 th to 6 th Dec Booking Id HTLAB5XGY5. The booking bounced as no room. I have given concent for a down graded hotel under assurance of refund of actual differece. The booking was done at hotel grace booking id [protected] After lot of persuasion I was communicated for refund of Rs 1846 on 26 Nov. But again on 27 Nov, the amount was informed as Rs 1661. The refund matter was given id of952697 initially & later 934274. I am yet to get any refund in actual, but the refund calculation is being reduced time to time. Compatiable refund to be done. Somnath Ghosh email [protected]@rediffmail.com Mobile [protected]

Hi, There have been two unauthorised transactions from my SBI account (account no: [protected]) towards ibibo web pvt ltd in the past six months. One on 18th june 2015 of Rs. 837.55 and the other on 4th Oct 2015 of Rs. 541.84.20. The reference no are.[protected]CH30593445 and[protected]CH24994290 I have not done or authorised any transactions with ibibo on these days or during the past six months. I have attached the screenshots of the transaction details. Request you to look into this matter and resolve it soon.

I have mailed them all my documents regarding the deduction of amounts and the money was deducted twice from my account but transaction was successful only once. I contacted goibibo for this and they are stating that it is Indian Bank's fault and Indian Bank is stating it's goibibo's fault. Failed Transaction Id GOFLDANDfff[protected] Booking Date:[protected]

Money was deducted twice but transaction was successful only once. Indian Bank is stating it's goibibo's fault and goibibo is stating it's Indian Bank's fault.I booked a flight and the flight didn't get book and money was deducted. Indian Bank is stating that the money has been taken by goibibo whereas goibibo is stating it has been dropped by us.

I have mailed them all my documents regarding the deduction of amounts and the money was deducted twice from my account but transaction was successful only once. I contacted goibibo for this and they are stating that it is Indian Bank's fault and Indian Bank is stating it's goibibo's fault.

I was making a bus booking between Pune and Goa on November 10, 2015. However, it appears that the booking did not go through, but the payment was deducted. The reference no is [protected] and the amount is Rs 939/-. Please refund the above amount asap. Thanx. Prithwiraj N Ghorpade

On GoIbibo site, I booked my stay at mount abu for 20th Nov to 21st Nov with confirmed booking for hotel good luck residency.
My Payment Id: GOHTLDV344ccd[protected]
Booking Id: HTL9H7LD8N
I had confirmed booking for this. but when i went to hotel, manager told me that its not bookedconfirmed.
I talked to GoIbibo customer care executives several times, but there was no proper response and everytime they blaimed hotel manager.
I already made payment and got confirmed booking, but didn't get check in.
At last, i decided to cancel the booking and get refund for this. Ibibo executive accepted this and ready to pay full refund.
Request ID #936860. But still i didn't get any refund yet.
now, I am talking to Ibibo executive and every time they say 'you will get confirmation in half an hour'.
I am seeking my refund worth rs 850.

Greetings from Hotel Saisha-Chipun (Maharashtra) I am the hotelier and Goibibo send me a guest. Guest stayed in our hotel but goibibo not make my payment of Rs.108800.00 I already send all details and email to company but no one get interests to resolve my issue. Pl look in to these mattaer.for any details call me. Manoj Ghatkar Hotel Saisha [protected]

This is in regards to the cancellation against booking id- HTLBCBQRGG Please be informed that I have cancelled the booking on 15th Nov. At 8:56 p.M. And as per the cancellation policy, Cancellation charges will be 1 Night Cost if I cancel between[protected]:00:00 IST to[protected]:59:00 IST. Cancellation of the ticket was done well in advance keeping the flood condition of Tamil Nadu in mind that too 3 days before the check-in date...

Hi,
I have booked a room through goibibo.com & due to some design issue we had to cancel the booking on checkout date & hotel confirmed Goibibo that we will receive the full refund of our booking amount. Infact Dharmendra from their customer service team said on 14th Nov that i will get the refund in 5-7 working days but today i.e. 18th Nov i called up them they said the booking is cancelled today and refund shall be processed in 5-7 working days from today! So they forgot to cancel my booking on Saturday! Also when i posted my feedback on their facebook page they said that am not applicable for any further compensation! when i said what do you mean by this statement they started deleting my posts on Facebook & they even deleted their reply wherein they have said the same.. Never expected this behaviour from them !

booked tickets on Nov 2 for the day of journey Feb 5 2016. my money was deducted and tickets were not booked. it has been more than 15 days & since then i have been sending mails to [protected]@goibibo.com and [protected]@goibibo.com but have not received any response. Dont know what needs to be done next please help on this.

I booking ticket goibibo website travel date[protected] tirunelveli to Coimbatore i get confirm ticket booking id GOBUSh0d[protected] amount debit my bank account.travel date I am go to pick up point I waiting half an hour bus not come I call to agent and krish travels manager that ticket not original call to goibibo customer care. I call that number details not given properly I sent mail to goibibo.goibibo replied this some mistake amount refund to gocash and book to another ticket and gocash expiry in feb month I am so sad to that day

Hi,
There have been two unauthorised transactions from my SBI account (account no: [protected]) towards ibibo web pvt ltd in the past six months. One on 21st May 2015 of Rs. 623.92 and the other on 7th Sept 2015 of Rs. 1536.20. The ref/cheque no. are[protected]IG0ABI CDC2 TRANSFER TO 3217 and[protected]IG0AQ JRNP3 TRANSFER TO 3217

I have not done or authorised any transactions with ibibo on these days or during the past six months. I have attached the screenshots of the transaction details.

Request you to look into this matter and resolve it soon.

Regards,
Omkar Todkar

I have booked a flight on Aug 6 from jaipur to kochi for the date December 25 of PNR wbnfrz from goibibo for jet airways. They have rescheduled my flights 2 times.since my current flight timings is difficult for my journey as it is early in the morning I have asked for goibibo customer support to change my timings or to make my ticket refundable as my earlier tickets were . I have written a complaint to goibibo to change my flight timings or to make my flight refundable. Till now i haven't got a reply from the goibibo even after 20 days.I have tried to talk with their customer care and they are not answering to my call.if they can make my tickets refundable it will be very much helpful to me.so i hope a neccesary action will be taken to either refund my money or to make a change in my flight schedule . Kindly waiting for a positive reply.

I have cancelled my round trip flight on 21/10/2015 whose Goibibo Reference Number is:- N6EQ4V6KI (i.e. from Bangalore to Delhi to and fro), but still I am unable to get back my refunded amount. 14 days have already passed, so I have raised a complaint whose ID is 845245 three days back for which they have replied that "We will get in touch with you within 24 hours" but no call came from their end, even I have escalated this issue to higher authority then also its not showing any interest in resolving my problem.

Hi team, did hotel booking through goibibo on 6th Oct and received confirmation email. Booking id HTLLWJMGZ7 from 13 th Nov. I had also received emaistating don't call us to reconfirm the booking as it is done. Now I'm getting email on 30th Oct stating booking is not done. And providing alternate option which is not that good and also neither they have blocked the room. And now all the hotel are booked as it is Diwali holiday time. Even after call goibibo support team.multiple times, I haven't received any call back or reply on email.

Hi, I booked a bus ticket from Mumbai to Bangalore worth of Rs.1813 on goibibo.com. After transaction, my money was debited from my account but there was no booking confirmation from the website and on contacting the customer care no help is being extended by them.