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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com

1.8

Updated: Nov 25, 2024

Complaints 5127

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So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝

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Declining refund and compensation

UPI payment deducted, flight booking failed. Refund not received

Unable to reach out to customer service to cancel the flight tickets

Most useful reviews

mail I'd recovery of ibibo.com

No option to delete/edit my reviews on their site.

Money deducted from my account

Featured stories

Not provided rooms as per confirmation

Flight refund not initiated

Lost 40,000/- due to their bad customer services

Ibibo Group / Goibibo reviews & complaints page 228

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Address: Chennai, Tamil Nadu

Website: www.goibibo.com

Hi, I was booking a spice jet flight on 1/sep/2015 from Dehradun to Delhi through state bank of India online banking .The amount of 2, 648 was deducted from my account for the flight booking, but my flight was not booked at all . Then I again booked my account from another bank and the flight got booked, but the amount which was deducted from SBI account was not credited to my account afterwards. For this issue I raised a complain in SBI...

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Website: goibibo.com

I was booking a ticket at Goibibo website and after deducting money from my credit card I got a message that your booking is in process and we will confirm you in next 30 mins. The flight for which I was booking the ticket was after 3hrs from the time, I was booking the ticket. I called Goibibo that I want my ticket immediately else I wouldnt be able to board the flight. I also asked to confirm whether the ticket will be booked then I will...

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Address: Nagpur, Maharashtra

I booked 3 tickets on 30th august for a 10pm movie in pvr, nagpur worth Rs.668.40. although the amount got deducted the tickets were not booked and it was only the second time the tickets got booked. usually as the deducted money is credited back into the account within 2 weeks i waited but i haven't got the money yet. Ref/Cheque No.[protected]IG0APMCNQ5 TRANSFER TO 3217 SBI Account Account Number[protected]...

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Address: Ahmedabad, Gujarat

We have two bookings, one for 2nd to 3rd October and other for next day having booking ids HTLMM699YK, HTLRU7A6NM. Need to cancel the bookings because we are not qualified as a family, a group of griends. While the hotel policy states "15 Days prior to check-in - full advance refund", Goibibo on other hand denying it. And then just one of our favourite booking destination gives us the worst nightmare, a wasted full weekend. Even it not transferable,...

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Address: Bangalore, Karnataka

The hotel was not at all as how it was in the pics on their website. On the website it said it was a 3 star hotel, and picture of the hotel showed that it was a great star hotel. When I went there the hotel wasn't even painted. There was a very bad smell and it was a very low class cheap hotel. The hotels name is "blue chip korai s inn" in Koramangala, Bangalore. If anyone is staying in Bangalore they can just go to the hotel and see how...

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Sir, I seema budhraja made a booking for hotel in Amritsar holiday inn for two nights and paid a total booking amount of Rs 7162. Vide my debit card booking I'd HTLZUVEJ5L I paid this through booking made by net site go ibibo.fot two nights for two people.from 12to 14 step 2015. I booked for two nights.but immediately after booking and paying I checked for one night the price was comming2600 ie 12 to 13th and from 13th to 14th again the...

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Address: Mumbai City, Maharashtra

Hello I was trying to booked a flight ticket on 5th September 2015 around 1.17 pm. From mumbai to lucknow for Rs 5441. At the time of payment the transaction shows failed and at the same time the amount deducted from my bank. Same time I contact goibibo support they said it will be automatically credited to your bank wait till Monday. I waited till Monday but nothing happen. I contacted my bank and take out the statement which shows that...

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Address: Mumbai City, Maharashtra

Hi I was trying to booked a flight ticket on 5/9/2015 for mumbai to lucknow and at the time of transaction it's showed me transaction failed and at that time the money got deducted from my bank amount is of Rs 5441. I called the goibibo support they told me to wait till money it will get credit to your account automatically. After waited for 5 day I did not received any money I contact my bank and bank says the money has been deducted from...

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Address: Gurgaon, Haryana

Htlduhs7hp booking id[protected] complain no. Ur website gave result country inn hotel bhiwadi, when I search hotel in alwar. This hotel is 90 km from tourist destination. Do u really think somebody will go to 90 km to sleep. U people r misleading. As a tourist I don't know anything about location. I trusted ur website n u cheated me. I will go to consumer court....

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Address: Srinagar, Jammu and Kashmir

This is with regard to booking Id HTLQDBDZN3 done for houseboat Young Alzira, Srinagar. We checked in around 3 PM on Young Alzira houseboat and were just settling in and then the owner of the houseboat came in and started asking us to move to a different houseboat with the name Azad palace that was standing adjacent to Young Alzira. He mentioned that he has 11 guests checking in for young Alzira and that was the reason he was pushing us to...

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I booked hotel hari international through goibibo for two days. very first day i found the hotel is unsafe and i checked out of that hotel. i asked goibibo to pay my money back for the second day. first they agreed but later they told they wont repay.i am submitting all proofs...

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Address: Lucknow, Uttar Pradesh

Sent from my HTC ----- Forwarded message ----- From: "agronomist.[protected]@gmail.com" To: "PrakashJIGTDOM" Subject: [#549122] Dom Flights - Ticket related issues - Wrong ticket received Date: Thu, Aug 20, 2015 1:47 PM Dear sir, There are no response from your side, now it's more than20 days has passed. It's means you are not delivering good services. Still I hope will get positive response from you very soon, other wise I have...

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Address: New Delhi, Delhi

I booked tickets from to delhi to SriNagar and Srinagar to Delhi on 2nd and 4th October. I cancelled the booking on 20th Aug, 2015 with PNR- PTHVOY. I made all payment through citi bank credit card 13545. I was supposed to get a refund of 6299 after all deductions but i received only 3809 in Credit Card and rest 2490 in Go Cash. I followed up several times and send all the scresnhots of the amounts to GoIbibo as requested by Shalini. After...

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Address: Kolkata, West Bengal

Dear Sir, I booked the ticket on 30/07/2015 booking ID BOOKING ID: JQXKZ at around 1Pm but due to some reason ticket was not booked after discussion with goibibo executive and got a reply that refund will be credited in my account within 5-7 days. After 7 days have been completed refund amount not credited then we contact the ibibo team they replied will contact within 24 hours after discussion with concerned team, but still no reply...

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Address: Mumbai City, Maharashtra

I have made a booking of 2 rooms in shree paadise hotel for 8th aug and 9th aug. The payment has been deducted from my account. I booked using goibibo s app. Also the transaction failed and payment was deducted. Please find below details of the transaction Email id : mansi.[protected]@gmail.com...

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Address: New Delhi, Delhi

FROM: S.SUBRAMINAIM (M)[protected]. ADDRESS: RZ-55, STREET NUMBER 1, VAISHALI, PALAM ROAD, DABRI, NEW DELHI-110045. Sir, Today 24th august 2015, I booked the ticket through hhttp://www.goibibo.com/. From New Delhi to Bangalore around 3:00pm, I booked the ticket at that time and they responded me with the message that the tickets will be confirmed after 30 minutes, and after 30 minutes we received a call from www.goibibo.com/that...

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Address: Kolkata, West Bengal

I booked ticket on 24th August 15 from CCU to DIB from GOibibo.com, after make payment my booking went to under processing.. So I called their customer support to check the reason, what they said is really shock me according to executive I booked a ticket with cost 4, 229 but till the time ticket get confirm it may rise to 5000 or may be more than that according to the fare fluctuation. So now I want refund but again as per them refund oly...

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Address: Pune, Maharashtra

I had booked return Air tickets from Mumbai to Delhi on July 08th 2015. After completion of booking on the website, I was shocked to see the timings of flights booked were different from what I had selected. I immediately called up customer care to explain the issue. I was asked a funny question - "Do you have a screenshot of the options you selected". Who the hell takes a screenshot before clicking on BOOK ticket!!! Finally, I was...

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Address: Mumbai City, Maharashtra

I had booked the tickets on name of for route mumbai to chennai dated 6th december.when i had called goibibo for asking why it is pending at that time he said me that booking will be done within half an hour. i had told the executive that tickets are available so should i book the tickets again he said no. and last from your side mail comes saying that tickets are not booked. now the fares have gone double. i just want my tickets at the same...

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Address: Bangalore, Karnataka

Dear sir, My flight booking id: N6EMYJBKD I cancelled this ticket. As per calculation, I should get 1557 rupees cash to be refunded to my account. But You have refunded 557 rupees only. So i request you to refund me my remaining 1000 rupees as soon as possible. I have attached the screenshot too, which was taken from your website only. In this it is clearly mentioned that 1557 should be refunded in cash. It is very unacceptable...

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