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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com
1.8
Updated: Nov 25, 2024
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Ibibo Group / Goibibo reviews & complaints page 222

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M
Manvendra Singh Pakhariya
from Bengaluru, Karnataka
Jan 17, 2016
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Fraud booking

Address: 560064
Website: www.goibibo.com

Hello All, Please note, recently i booked a room in Sikkim at Yarlam Resort, Lachung having booking ID HTLXNCYSUW from GOIBIBO. Last week i received a mail from Goibibo and they said there is some issue with this hotel so they are upgrading to some different hotel and when i cross checked that hotel detail in net it was 3rd class hotel as a replacement of 1st class hotel. I checked the price online and found that there is a difference...
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S
Sabina Khan
from Jaipur, Rajasthan
Jan 16, 2016
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Coupon code applied but discount not availed

Address: Agra, Uttar Pradesh, 282003
Website: www.goibibo.com/hotels

This is the complaint that I forwarded to GOIBIBO I booked a hotel for 30th of Jaunary 2016 Country Inn and Suites by Carlson Candolim Goa. I booked the hotel and I clicked and applied the coupon gokarde and and opted to use my go cash which showed me that the final amount that I would have to pay was about Rs.14000 and Specifically clicked the link and applied the coupon GOKARDE and opted to use my GOcash but today as I was chceking my...
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D
Deepak Gabrani
from Raipur, Chhattisgarh
Jan 16, 2016
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Tkt cancelled but amt not refund

Address: 122002
Website: www.goibibo.com

Dear Sir, I have cancelled a ticket of indigo flight from indigo customer care sector from delhi - raipur which is booked from GOIBIBO. When we talk in indigo customer care they told we are already refunded to goibibo.com journey date is 26 oct 2015 already 2 months paased. But when we talk in goibibo.com cant get positive response from them & they said refund is under processed. PNR : J6JCSC(MR RAMESH AGRAWAL) C5M6TS(MRS BIMLA AGRAWAL) ...
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N
Narendhar Sugumar
from Delhi, Delhi
Jan 15, 2016
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Airline ticket refund not processed

Address: Indore, Madhya Pradesh, 453331
Website: www.goibibo.com

We have booked air tickets with Goibibo for flight from Delhi to Indore on 12 Nov with Air India . But however since the flight has been rescheduled from Air India, we had to cancel our ticket and Air India agreed to pay full refund. After 15 days, we contacted Air India and they informed the refund money has been transferred to Booking agent Goibibo . We have contacted multiple times however Goibibo hasnt processed our refund fully until...
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S
Sibul
from Bengaluru, Karnataka
Jan 14, 2016
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Money refund Issue.

Address: 122018
Website: www.goibibo.com

I booked a bus ticket in Goibibo.Ticket is not booked but my amount deducted from my HDFC credit Card account.But Goibibo customer care person telling they do not receive any amount.But HDFC Bank customer care person told me merchant transition has been processed successfully.Bank people also gives me transition details & Everything. Transition Date-04/Jan/2016, Transition Posting Date-05/Jan/2016, Merchant Name-CITRUS PAY GOIBIBO, Transition...
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G
Gaurang Shukla
Jan 13, 2016
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This company is a big thief

Address: Rajkot, Gujarat, 360005
Website: www.goibibo.com

Hello Myself Gaurang Shukla and staying in USA. I recently have to visit India and first time I choose some different company other than Make my trip to do my flights bookings and I had the worst experience and felt like i am robbed. Here is the way this company rob people, they have marketed go cash as a reward cash money that you will get once you make any reservation and they have marketed it such way that you can use that money in...
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F
frustrated zaid
from Pune, Maharashtra
Jan 7, 2016
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Bus tickets cancelled

Address: 411036
Website: www.goibibo.com

I had booked tickets on 11/12/2015 for date 24/12/2015 from pune to sawantwadi, and i paid 2850 online, But i got a message on 24/12/2015 saying that the tickets has been cancelled and the amount will be refunded, i called them and told to arrange other bus but they denied, again i called after 5 days and was told that the money will be refunded in 5 working days, again i called after few days and was told that i takes 7 working days, i called...
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U
Umang Rai
from Hyderabad, Telangana
Jan 7, 2016
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Wrong ticket booking

Address: Rangareddy, Andhra Pradesh, 500030
Website: www.goibibo.com

Dear Management - Goibibo.com, This is to my utmost dissapointment I had to write this regarding my worst experince using GOIBIBO for my Travel booking purposes. I have tried to book tickets of 14 Jan 2016 to 17 Jan 2016 for 6 people from Goibibo site. Despite, of my 4 attempts there was an error and tickets are not booked however, in the 5th attempt the tickets are booked for wrong dates July 14th-17th which is not my schedule at...
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C
Chirivella Jahnavi
from Chennai, Tamil Nadu
Jan 7, 2016
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Money deducted from my account

Address: 600096

Hi, I had ordered a dress material, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up voonik they asked me to place a fresh booking saying they have not received the payment.I guess the amount is stuck in the payment gateway so please initiate refund back to my account. would appreciate if you can get this issue resolved...
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K
Kiran neela
from Chennai, Tamil Nadu
Jan 5, 2016
Aug 29, 2022
This thread was updated on Aug 29, 2022
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Payment failed but money debited

Website: www.goibibo.com

Sir I've booked a hotel room for 1272 rupees with booking iD : HTL5ECGZX9V on 5th of january 2016, it is showing that payment failed but my money from bank is debited to INB PayU India so please book my hotel or refund my money thank u...
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J
JamesM123
Jan 5, 2016
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Complaint

Address: Gurgaon, Haryana
Website: www.goibibo.com/

They cheat you in ways in a very crooked way. Not explicit in what the cancellation rules, charges are, and what they mean exaclty by their new Rs.2000 cash back offer 'GET2000GC'. It doesn't mean that you can get Rs 2000 off your next purchase with them. Its only 5% of the 2000 cash back that you can use for your next purchase with them.

From my experience, my advice would be - take you business elsewhere....
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K
Kapil_Lohia
from Gurgaon, Haryana
Jan 4, 2016
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Money deducted but service not provided

Address: Gurgaon, Haryana, 122018
Website: www.goibibo.com

I have made a Hotel booking on 21 Dec 2015 at 14:35 from Kotak Mahindra Net banking eStore which takes me to Goibibo portal eventually. I have done two bookings, one using my account and one using my wife's account and paid the amount using my Kotak Credit Card. I have got the Booking ID after doing the bookings with this platform. Below are the booking IDs. - HTLC5M6WJA (Costing Rs. 2068) - HTL7ZDU9UT (Costing Rs. 2068) These bookings...
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P
pze707
from Visakhapatnam, Andhra Pradesh
Jan 3, 2016
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Don't use this app ever. Not reliable.

Address: Bangalore, Karnataka, 560037
Website: Goibibo

Goibibo just takes money and never does any follow up. It's the user who needs to do everything from confirming hotel and managing check in timings. There is no use of this app and not reliable at all. It's better to use other apps like Oyo which are more user friendly. Their customer care is worst.. They don't know what they are for...
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H
Harish Surender
from New Delhi, Delhi
Jan 2, 2016
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Refund of money

Address: Chennai, Tamil Nadu, 6000028
Website: Goibibo

Hello, I tired booking a ticket from Bangalore to Hyderabad on with December but the payment was said failure and the money went from my a.c. so I booked it from another a.c...pls transfer the money back to my ac...
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P
pramodsadhav
from Raipur, Chhattisgarh
Dec 31, 2015
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Hotel booking messed up/not confirm

Address: New Delhi, Delhi, 110019
Website: www.goibibo.com

Hi, I have booked hotel room with goibibo web site and found that it is auto booked and there is no confirmation from the hotel. Due to this mess up i have to suffer on my travel day. I have found that hotel room is not confirmed from hotel but it is confirmed from goibibo. I have tried contacting the goibibo customer care and they keep saying that we are trying to book. Due to this i have suffered a lot and in terms of money i have to...
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H
hemant9784
Dec 31, 2015
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My email id is not working

Address: Jaipur, Rajasthan, 302023

Dear sir/ mem when i put my email id for sign up your system say my id is already ragester when i put my id to forget pasword then your system my id is incorrect. So please suggest me what to do...my email id is [protected]@gmail.com...
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V
vinthna01
from Visakhapatnam, Andhra Pradesh
Dec 31, 2015
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Hotel booking cancelled without prior information

Address: Gurgaon, Haryana, 122018
Website: www.goibibo.com

I have booked two rooms through goibibo with booking ID's HTL6P7UC67 and HTLSQA5MBT on September 12th 2015. Booking was done for dates 25th-27th December 2015 at Bella vista hotel in Munnar. I have paid Rs.5734 for each booking which amounts to Rs.11468 for 2 bookings. When I have reached the hotel on 25th December, they refused to allow me to check in as previous payments form goibibo were pending to the hotel. I kept calling to the customer...
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R
rkbil52
Dec 30, 2015
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Fraud and cheating

Website: www.goibibo.com

I booked a hotel and cancelled after 2 days. On Booking confirmation email it was clearly written that it is free cancellation. But when I cancelled the Booking they didn't refund me full amount. When i am complaining this issue they making me to convince like this is their policy but it was nowhere written and informed before....
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R
ravgu10
from Gurgaon, Haryana
Dec 30, 2015
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Name mismatch after payment confirmation

Address: 411047
Website: www.goibibo.com

Travel Date Dec. 30, 2015 Booking Id GOBUS5D[protected] pune 20:20 bangalore 10:00 I booked a ticket from Pune to Bangalore, i selected name as Mr. but after payment confirmation it came as Miss. I called to customer care and they said they cant change name. What if Bus operator deny to take bus, all money going to waste....
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M
maheshnalawde
from Mumbai, Maharashtra
Dec 30, 2015
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Hotel booking is confirmed but refused at hotel

Address: Mumbai City, Maharashtra, 400057
Website: goibibo.com

We have booked Ihop Sanjivani Resort on 26th Dec from Goibibo mobile app. We have received email that booking is confirmed. After reaching at hotel we came to know that our booking is not there. Hotel persons not confirmed the booking from there side still we have received Mail from goibibo that booking is confirmed. After several calls made to goibibo they have gave us choice of some cheap lodging after refusing that lodging from our side...
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