Ibibo Group / Goibibo Complaints & Reviews

Dear Mr Shukla


Greetings from Goibibo Team


In regards to your mail, Please be rest assured that your feedback is important to us and we have taken note of the same for further review and enhancements of our services. We accept your feedback and the same will be shared with the concerned Team and we will make sure that this will not repeat again in future.
.

Also note that this is certainly not how we operate and will make sure that such issues are not repeated to ensure hassle free travel for all the passengers.


Hope the above is in order for your understanding.


In case of any further assistance, please feel free to contact us. We will be glad to assist you.


Thanks and Regards
Rohit Singh
Goibibo!! Team

process the refund

Cheaters ... They should shut down there site .

Dear Umang,


Greetings from Goibibo.com!!!

This is in regards to your Booking id - TUALWKGC2.

As per your query we checked all the core details and the technical logs as well. As per booking record we have not found any error in our website and by the given input by the customer, the booking confirmed accordingly.

We are sharing the booking logs for more clarification -

Bookjson: [{"origin":"GOI", "fare":{"travelportgrossamount":18246, "adultchangepenalty_1":1587, "totalbasefare":12000, "adultbasefare":2000, "totaltax":0, "totalfare":18246, "servicetax":0, "adultfuelsurcharge":650, "adulttaxes":1041, "totalsurcharge":3900, "totaludf":0, "transactionfee":0, "adultF2":5, "adulttravelportservicetax":148, "discount":0, "adultpassengerservicefee":238, "adulttotalfare":3041, "adultcancelpenalty_1":1587, "totalcommission":0}, "DepartureTime":"[protected]T13:50:00.000+05:30", "ibibopartner":"travelport", "Group":"0", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "ccpayment":false, "deptime":"13:50", "farecalc_1":"GOI AI HYD 2000TAP14 INR2000END", "flightcode":"514", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "ChangeOfPlane":"false", "ClassOfService":"T", "BasePrice":"INR2000", "duration":"2h 50m", "platingcarrier":"AI", "qtype":"fbs", "arrterminal":"", "FlightTime":"170", "PricingSolution":{"TotalPrice":"INR18246", "ApproximateTotalPrice":"INR18246", "QuoteDate":"[protected]", "Taxes":"INR6246", "ApproximateTaxes":"INR6246", "Key":"Bqa/Ml3HQlinmQ2rFczg3w==", "BasePrice":"INR12000", "ApproximateBasePrice":"INR12000"}, "card_type":"CASH", "IncludesVAT":"false", "destination":"HYD", "BookingCode":"T", "stops":"0", "ApproximateTaxes":"INR1041", "carrierid":"AI", "tickettype":"e", "Key":"S4C2OggLRHmz8/qVManYrg==", "provider":"1G", "refundable":"true", "flightno":"514", "intermediate0":{"Destination1":""}, "Distance":"332", "dest_vid":"[protected]", "CabinClass":"Economy", "farerule":"", "ApproximateTotalPrice":"INR3041", "segkey":"NJy2srk4TFOtq62WEcl2Ow==", "warnings":"Refundable", "Code_1":"ADT", "rowbody":" ", "OperatingFlightNumber":"", "fare_info_1":[{"Origin":"GOI", "EffectiveDate":"[protected]T22:50:00.000+05:30", "NotValidAfter":"[protected]", "FareBasis":"TAP14", "Destination":"HYD", "NotValidBefore":"[protected]", "Amount":"INR2000", "DepartureDate":"[protected]", "Key":"qAYTnX7MQkmBWS+Y++Qi4g==", "fare_rule_1":{"ProviderCode":"1G", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "key":"6UUVoSldxwjxzcHUlpS/7sbKj3F8T9EyxsqPcXxP0TIjSPOlaHfQe5cuas...⇄ "PassengerTypeCode":"ADT"}], "booking_info_1":[{"CabinClass":"Economy", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "BookingCode":"T", "bookingclass":"T", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g=="}], "onwardflights":[], "seatingclass":"E", "fare_tax_1":{"WO":"INR238", "YQ":"INR650", "F2":"INR5", "JN":"INR148"}, "src_vid":"[protected]", "fare_charges":[{"ProviderCode":"1G", "TotalPrice":"INR3041", "ApproximateTotalPrice":"INR3041", "IncludesVAT":"false", "changepenalty_1":"INR1587.0", "Code_1":"ADT", "farecalc_1":"GOI AI HYD 2000TAP14 INR2000END", "Taxes":"INR1041", "ETicketability":"Yes", "fare_info_1":[{"Origin":"GOI", "EffectiveDate":"[protected]T22:50:00.000+05:30", "NotValidAfter":"[protected]", "FareBasis":"TAP14", "Destination":"HYD", "NotValidBefore":"[protected]", "Amount":"INR2000", "DepartureDate":"[protected]", "Key":"qAYTnX7MQkmBWS+Y++Qi4g==", "fare_rule_1":{"ProviderCode":"1G", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "key":"6UUVoSldxwjxzcHUlpS/7sbKj3F8T9EyxsqPcXxP0TIjSPOlaHfQe5cuas...⇄ "PassengerTypeCode":"ADT"}], "fare_tax_1":{"WO":"INR238", "YQ":"INR650", "F2":"INR5", "JN":"INR148"}, "booking_info_1":[{"CabinClass":"Economy", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "BookingCode":"T", "bookingclass":"T", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g=="}], "PricingMethod":"Guaranteed", "ApproximateTaxes":"INR1041", "cancelpenalty_1":"INR1587.0", "BasePrice":"INR2000", "Refundable":"true", "PlatingCarrier":"AI", "ApproximateBasePrice":"INR2000", "Key":"S4C2OggLRHmz8/qVManYrg==", "LatestTicketingTime":"[protected]T23:59:00.000+05:30"}], "arrtime":"16:40", "eticketeligibility":"Yes", "operatingcarrier":"AI", "multicitysearch":"", "dotentative":"true", "OptionalServicesIndicator":"false", "PolledAvailabilityOption":"O and D cache or polled status used with different local status", "NumberOfStops":"1", "AvailabilityDisplayType":"Fare Specific Fare Quote Unbooked", "AvailabilitySource":"S", "splitduration":"2h 50m", "bookingclass":"T", "pricingmethod":"Guaranteed", "airline":"Air India", "ArrivalTime":"[protected]T16:40:00.000+05:30", "depdate":"[protected]t1350", "seatsavailable":"9999", "arrdate":"[protected]t1640", "TravelTime":"170", "latestticketingtime":"[protected]T23:59:00.000+05:30"}, {"leadcodes":"["4"]", "gocash_breakup":[{"value":19446, "key":"Booking amount"}, {"key_info":"You can only pay 5.0% of booking amount or Rs.500 (which ever if lower) using promo goCash*", "value":500, "key":"(Promo)goCash"}, {"value":0, "key":"Non-Promotional"}, {"value":500, "key":"Total goCash"}], "partial":true, "kbb":"YtRt68Q=", "lock":0, "ec":"rUb9fA==", "totalsurcharge":3900, "passengercount":"6", "non_vested_credits":0, "netpayable":19446, "message":"You can only pay 5.0% of booking amount or Rs.500 (which ever if lower) using promo goCash*", "vested_gocash":500, "credits_amount":"500", "tokenec":"5f69e[protected]d51544a67c5b7a98b7", "max_gocash":500, "logged_in":"true", "lead_message":"Calculation


Hope the above is clear for your understanding. In case if you need any cancellation or rescheduling then airline charges will be applicable.


Thanks and Regards
Gaurav
Gocare Team

Dear Harish

Please note that as checked, the booking was very well confirmed and the e-ticket was also sent to you.

Thanks and regards
Mayur
Gocare Team

They asked me to contact them. But 3 tickets i have raised are still in pending state.

I too had booking for 20 Dec to 22 Dec in Bella Vista and I had suffered the same agony. I am going to file a case in Consumer Court.

Now bus guys are denying to take bus as next passenger is female and money is wasted...

Dear Mr Padhi


Greetings from GoIbibo.com!


With regards to your email, we regret the inconvenience caused to you. We would request you to for last minute changes kindly get in touch with the bus operator directly. As any modification is done by them only.


In case of any further assistance, you may write again. We will be glad to help.


Thanks and regards
Rohit Singh
Goibibo Team

Bus operator Denied to take bus as next passenger was female.

After argument many times finally bus operator agreed to sit in bus, but about inconvenience caused and Embarrassment in front of all passengers.

Dear Mr Padhi


Greetings from GoIbibo.com!


We apologize for the inconvenience caused however please note that Goibibo has very limited control over any service related issues. Still we accept your feedback and the same will be shared with the concerned operator.


Also note that this is certainly not how we operate and will make sure that such issues are not repeated to ensure hassle free travel for all the passengers.


Hope the above is in order for your understanding.


Thanks and regards
Rohit Singh
Goibibo Team

Dear Mr. Kumar,

Greetings from Goibibo !! Regarding your query, we deeply regret for the inconvenience caused, as our team is looking into it on the priority basis kindly allow us time till Fri EOD to resolve it to the best of your satisfaction.

Feel free to reach us for any future queries or concerns.


Regards
Akshat
GoCare Team

Dear Mr. Kumar,

Greetings from Goibibo !! Regarding your query, we deeply regret for the inconvenience caused, as our team is looking into it on the priority basis kindly allow us time till Fri EOD to resolve it to the best of your satisfaction.

Feel free to reach us for any future queries or concerns.


Regards
Akshat
GoCare Team

Kindly resolve my issue as soon as possible otherwise I will be compelled to take legal action against you.

This is the last time for negotiation i[censored] will not return my money in my concerned account I will go to consumer court.

Dear Mr. Kumar,

Greetings from Goibibo !! Regarding your query, hope your query was resolved to the best of your satisfaction and the refund was received by you.

We are closing this case as resolved.


Regards
Akshat
GoCare Team

Dear Priya

Please share the booking id so that we may check and revert.

Thanks and regards
Mayur
Gocare Team

Dear Navin,

Greetings from Goibibo!!!

Thankyou for writing to us. We regret for the inconvenience caused. Please be informed that we are working on your query on priority. We assure you that we will try our best to sort this out as soon as possible. Kindly allow us time till Wednesday EOD so that we will check and revert.

Just remember, we are always an email away if you need any help.

Regards,
Kriti Gupta
GoCare Team

Did not get any call or a detailed reply on my complaint ?

Dear Customer,

Greetings from Goibibo

We request you to please share your registered email id which you used while booking, phone number so that we can investigate further and resolve your query.

Thanks for writing to us.

Regards
Go Care Team

Dear Zaid,

Greetings from Goibibo!!!

Thankyou for writing to us regarding the flight booking. We would request you to kindly share the booking ID or the registered email address so that we can investigate it further.

Just remember, we are always an email away if you need any help.

Regards,
Kriti Gupta
GoCare Team