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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com

1.8

Updated: Nov 25, 2024

Complaints 5127

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1769

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So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝

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Declining refund and compensation

UPI payment deducted, flight booking failed. Refund not received

Unable to reach out to customer service to cancel the flight tickets

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mail I'd recovery of ibibo.com

No option to delete/edit my reviews on their site.

Money deducted from my account

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Not provided rooms as per confirmation

Flight refund not initiated

Lost 40,000/- due to their bad customer services

Ibibo Group / Goibibo reviews & complaints page 230

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Address: Bangalore, Karnataka

I booked a ticket from Bangalore to Amritsar for 3rd August 2015. It was not refundable ticket with only nominal return in case of cancellation. Now when due to some reason I cancel the ticket they refunded the amount into Go cash which i can not use at one go. I paid the amount using my credit card..Below are the details of their mail. Your refund will be credited soon. Dear Sir, Your refund against the cancellation of your flight...

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Address: Cuddalore, Tamil Nadu

We booked two AC rooms in Grand Palace stay, Chidambram through Goibibo on June 1, 2015 for the dates june 6-7. The booking was confirmed and 2023 rs/- money deducted from my account. I had to travel from bangalore to ambur to pick my wife and parents and then leave to chidambaram. Since I might reach the hotel late I called the number mentioned in the website and told that I will be late for which the person who picked the call told me that...

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Address: Srinagar, Jammu and Kashmir

Dear Sir/ Madam It is submitted that I had booked a flight SG-224 Spice Jet from Delhi to Srinagar on[protected] with booking ref: NSGGF2JQB and date of Flight was[protected] with PNR:GF2JQB. The same flight was cancelled by the concerned airline. After contacting the concerned air line (Spicejet) I was told to contact the Goibibo company for the refund of my ticket amounting Rs 6700 / since I had booked the ticket from the said company....

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This is with reference to my booking for Air India flight Raipur – Mumbai – Ahmedabad sector. You may refer the tailed mail. I had booked my ticket online with GOIbibo, wherein I had received a confirmation from them for booking with PNR YN0S0 and ticket no. printed TUAP92WBM .

When I was doing my web check in it was rejected, hence I tried with your tele check in option but the reply received was “Ticket...

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Address: Gorakhpur, Uttar Pradesh

Dear sir ihave been trying my tickets from ur website any the money from my bank has gone but tickets could not be made so i did second transaction and made my tickets but my previous money has not come back.Customer Id:[protected]
Branch Name:BARHALGANJ
Account Number:[protected]
Account Type:Savings Bank Scheme
Account Balance:64, 521.80
Transaction Date:17/07/15
Transaction Type:DR
Transaction...

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Address: Chennai, Tamil Nadu

My payment is still not refunded. :( I have sent many request, and i still dint get refund. Thinking of raising this issue in court. What say??? Below is the message sent by Goibibo Greetings from Goibibo !!! This is in regards to deduction of Rs.960 twice. We regret to inform you that we have received amount against transaction ID GOHTLDANDb5d[protected] & GOHTLDAND81bf[protected] but no booking was generated. Hence we are initiating...

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Address: Gorakhpur, Uttar Pradesh

Customer Id:[protected] Branch Name:BARHALGANJ Account Number:[protected] Account Type:Savings Bank Scheme Account Balance:64, 521.80 Transaction Date:17/07/15 Transaction Type:DR Transaction Amount:INR 72, 884.00 Transaction Description:eBanking : 35206126/DBBR[protected]/BILLD...

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Address: Gorakhpur, Uttar Pradesh

Customer Id:[protected]Branch Name:BARHALGANJAccount Number:[protected]Account Type:Savings Bank SchemeAccount Balance:64, 521.80Transaction Date:17/07/15Transaction Type:DRTransaction Amount: INR 72, 884.00 Transaction Description:eBanking : 35206126/DBBR[protected]/BILLD...

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Address: Chandigarh, Punjab

I have booked my flight from new delhi to goa for 22 oct 2015 but the money has been deducted twice from my account .I have confirmed from my bank also and they have given me the below Payu-Id and transaction-id by which they confirmed that the money was credited twice to GoIbibo accout. Payu-Ids 1.[protected] 2.[protected] Transaction Id : gofldana6c[protected] I am also attaching the file about the transaction shown in my...

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Address: Dehradun, Uttarakhand

Sir, I want to reschedule my hotel booking, but it not possible. Which is very bad. First I call to ur customer care, they told me to talk with hotel, & hotel body tell to talk with goibibo. What rubbish, I didn't want to cancelled . Just wanna resechedule(just after 24hour and before 16hour). Which is not possible then why I keep this app. I am going to uninstall this app. Go hell....

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Have paid mobil bill for my no. [protected] on 27. 04. 2015 for rs. 1800 / - through internet banking where it is showing ibibo web pvt ltd. My bill has not been credited and my number has been blocked by vodafone.

I have paid my bill of rs. 1800 / - which reference is[protected]ig00yaoom3 and i am also attaching herewith my account statement.

Please do the needful...

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Address: Anand, Gujarat

Money deducted for what reasons?
[protected]ig0acykhf7 transfer to [protected] state bank of india
Name:himanshu rana

Banalnce not refunded
Sir i want to know that by which purpose the company has deducted the 729. 88 rs from my state bank of india from vadodara gujarat. My account details is as under as follow 16 - mar - 2015) to transfer inb ibibo web pvt. Ltd.[protected]ig00wqojx4 transfer to 3217...

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Address: New Delhi, Delhi

I was ordering Clothes on 9thJuly on Snap deal. I chose the option of Net banking and after I made the payment there was a power failure and I didn't get the confirmation of the banking. However the Payment was deducted from my State bank of India Account. It is showing as 'IGOAHPYWF7 TRANSFER TO [protected] STATE BANK OF INDIA O' in my account and an amount of 1703/- has been deducted from my account. I request you to please refund...

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Address: Bangalore, Karnataka

Hi, I have booked flight ticket through HDFC smart buy partnered with Goibibo on 4th July 2015 for AI flight scheduled on 3rd Nov 2015. I am looking for a reschedule. But The customer care is not reachable for any queries or cancellation. It says they cant identify my number i have used at the time of booking. However I have received Goibibo Ref Number, Booked Request ID, status of the payment being successful. Request to reach me urgently...

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Address: Bangalore, Karnataka

Hello sir/madam,

On 3rd april 2015 and 23rd april 2015 my account has been deducted by rs. 1, 216.18 twice. I have not done any transaction with your company. When i called to sbi customer care they asked me to raise a complaint with ibibo web pvt. Ltd.

I request you to please refund my money back. Below are the reference numbers related to transactions.

On 3 apr 2015 - to transfer-inb ibibo web...

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Address: Ghaziabad, Uttar Pradesh

Hi I am shikha sharma, unfortunately I have booked 2 rooms in hotel krishna orchid, mukteshwar last year(2014) for 15th to 17th of august from Goibibo. Then I canceled one room and asked for refund which is approx Rs 5000. But from last year I am constantly calling your goibibo customer care, always I need to tell everyone the whole story as absurdly goibibo don't have complaint tracking system and don't provide complaints numbers. I...

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Address: Bangalore, Karnataka

Hi, I recently booked a ticket from chandigarh to bangalore - Indigo Flight 6E463 fromgoibiboe which mentioned it as "non stop"(snapshot of booking history attached). 6E463 is not a non stop flight and has a stop over at mumbai(hence "1 stop") - snapshot attached from Indigo website. this wrong information led me to waste Rs 1500 in rescheduling charges....

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Address: Bangalore, Karnataka

Hello Goibibo Team (This information has been sent to Spice Jet & consumer forum team in separate mail) I would like to raise my grievance and complaint against the Transaction, I have done for booking my Air Ticket through Goibibo web site today 4th July, 2015. Refer below mail. Background : I was booking my Air Ticket through Goibibo web site today : Bangalore to Kolkata and back. While choosing the Date of Departure from...

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Address: Hyderabad, Andhra Pradesh

Hi, I have booked on 4th july, 2015 two movie tickets for the day 13th july, 2015 at Satyam Theatre, Ameerpet, Hyderabad. I haven't received any confirmation whether tickets are booked or not, but the amount Rs.164.08 was deducted from my account. My transaction reference no. is IGOAHAMKY6. Plz do the needful and confirm me to this no. or mail. Number: [protected]. Mail ID: pradeep.[protected]@gmail.com Regards, Pradeep....

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Address: Ahmedabad, Gujarat

My payment for hotel booking price worth Rs 3122.28 and Rs 3186 has failed due to poor internet connectivity. There is no message regarding confirmation from Goibibo on the status of my payment. Date: 30 June, 2015 Narration: '[protected]PayUIBIBOWebPrivateL' and '[protected]PayUIBIBOWebPrivateL' .Please arrange for reimbursement......

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