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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com

1.8

Updated: Nov 25, 2024

Complaints 5127

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So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝

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Declining refund and compensation

UPI payment deducted, flight booking failed. Refund not received

Unable to reach out to customer service to cancel the flight tickets

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mail I'd recovery of ibibo.com

No option to delete/edit my reviews on their site.

Money deducted from my account

Featured stories

Not provided rooms as per confirmation

Flight refund not initiated

Lost 40,000/- due to their bad customer services

Ibibo Group / Goibibo reviews & complaints page 225

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Address: Hyderabad, Andhra Pradesh, 500082

Website: www.goibibo.com

I am not able to get back my refunded amount of Bus cancellation on 25/10/2015 whose Goibibo Booking ID: GOBUS3c16c[protected]I (i. e. from Hyderabad to Bangalore ), but still I am unable to get back my refunded amount. 1 month and 7 days have already passed, so I have raised a complaint they have replied that "We will get in touch with you within 24 hours" but no call came from their end, even I have escalated this issue to higher authority...

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Website: www.goibibo.com

My hotel Booking Id is HTLSYBKZXZ & HTL2W68668 and Goibibo service request id 990602 . This was for my stay at Grand Palace hotel and Spa. I had visited the hotel on the 9th of november, made a check in at noon and came out for lunch for about half an hour. To my dismay, within the period of half an hour, about 3-4 trees fell down outside the hotel premises along with a few electricity poles and the route to the hotel got completely blocked. We...

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Address: 122001

Website: www.goibibo.com

Prepaid booking for Rs 3551 was done on 16 th Nov for Tansen residency Hotel Gwalior for stay 5 th to 6 th Dec Booking Id HTLAB5XGY5. The booking bounced as no room. I have given concent for a down graded hotel under assurance of refund of actual differece. The booking was done at hotel grace booking id [protected] After lot of persuasion I was communicated for refund of Rs 1846 on 26 Nov. But again on 27 Nov, the amount was informed as Rs...

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Address: 500003

Hi, There have been two unauthorised transactions from my SBI account (account no: [protected]) towards ibibo web pvt ltd in the past six months. One on 18th june 2015 of Rs. 837.55 and the other on 4th Oct 2015 of Rs. 541.84.20. The reference no are.[protected]CH30593445 and[protected]CH24994290 I have not done or authorised any transactions with ibibo on these days or during the past six months. I have attached the screenshots...

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Address: Mumbai City, Maharashtra, 400097

Website: Goibibo.com

I have mailed them all my documents regarding the deduction of amounts and the money was deducted twice from my account but transaction was successful only once. I contacted goibibo for this and they are stating that it is Indian Bank's fault and Indian Bank is stating it's goibibo's fault. Failed Transaction Id GOFLDANDfff[protected] Booking Date:[protected]...

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Address: 632014

Website: Goibibo.com

Money was deducted twice but transaction was successful only once. Indian Bank is stating it's goibibo's fault and goibibo is stating it's Indian Bank's fault.I booked a flight and the flight didn't get book and money was deducted. Indian Bank is stating that the money has been taken by goibibo whereas goibibo is stating it has been dropped by us....

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Address: Chennai, Tamil Nadu, 632014

Website: goibibo.com

I have mailed them all my documents regarding the deduction of amounts and the money was deducted twice from my account but transaction was successful only once. I contacted goibibo for this and they are stating that it is Indian Bank's fault and Indian Bank is stating it's goibibo's fault....

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Address: Pune, Maharashtra, 411007

I was making a bus booking between Pune and Goa on November 10, 2015. However, it appears that the booking did not go through, but the payment was deducted. The reference no is [protected] and the amount is Rs 939/-. Please refund the above amount asap. Thanx. Prithwiraj N Ghorpade...

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Address: Bhavnagar, Gujarat, 364001

Website: Goibibo.com

On GoIbibo site, I booked my stay at mount abu for 20th Nov to 21st Nov with confirmed booking for hotel good luck residency.
My Payment Id: GOHTLDV344ccd[protected]
Booking Id: HTL9H7LD8N
I had confirmed booking for this. but when i went to hotel, manager told me that its not bookedconfirmed.
I talked to GoIbibo customer care executives several times, but there was no proper response and everytime they blaimed...

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Address: Ratnagiri, Maharashtra, 415605

Website: www.hotelsaisha.com

Greetings from Hotel Saisha-Chipun (Maharashtra) I am the hotelier and Goibibo send me a guest. Guest stayed in our hotel but goibibo not make my payment of Rs.108800.00 I already send all details and email to company but no one get interests to resolve my issue. Pl look in to these mattaer.for any details call me. Manoj Ghatkar Hotel Saisha [protected]...

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Address: Gurgaon, Haryana, 122002

Website: www.goibibo.com

This is in regards to the cancellation against booking id- HTLBCBQRGG Please be informed that I have cancelled the booking on 15th Nov. At 8:56 p.M. And as per the cancellation policy, Cancellation charges will be 1 Night Cost if I cancel between[protected]:00:00 IST to[protected]:59:00 IST. Cancellation of the ticket was done well in advance keeping the flood condition of Tamil Nadu in mind that too 3 days before the check-in date...

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Address: 122018

Website: www.goibibo.com

Hi,
I have booked a room through goibibo.com & due to some design issue we had to cancel the booking on checkout date & hotel confirmed Goibibo that we will receive the full refund of our booking amount. Infact Dharmendra from their customer service team said on 14th Nov that i will get the refund in 5-7 working days but today i.e. 18th Nov i called up them they said the booking is cancelled today and refund shall be processed...

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Address: Chennai, Tamil Nadu, 600097

Website: Goibibo

booked tickets on Nov 2 for the day of journey Feb 5 2016. my money was deducted and tickets were not booked. it has been more than 15 days & since then i have been sending mails to [protected]@goibibo.com and [protected]@goibibo.com but have not received any response. Dont know what needs to be done next please help on this....

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Address: Tirunelveli, Tamil Nadu, 627007

Website: goibibo.com

I booking ticket goibibo website travel date[protected] tirunelveli to Coimbatore i get confirm ticket booking id GOBUSh0d[protected] amount debit my bank account.travel date I am go to pick up point I waiting half an hour bus not come I call to agent and krish travels manager that ticket not original call to goibibo customer care. I call that number details not given properly I sent mail to goibibo.goibibo replied this some mistake amount...

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Address: 122018

Website: www.ibibo.com

Hi,
There have been two unauthorised transactions from my SBI account (account no: [protected]) towards ibibo web pvt ltd in the past six months. One on 21st May 2015 of Rs. 623.92 and the other on 7th Sept 2015 of Rs. 1536.20. The ref/cheque no. are[protected]IG0ABI CDC2 TRANSFER TO 3217 and[protected]IG0AQ JRNP3 TRANSFER TO 3217

I have not done or authorised any transactions with ibibo on these days or during the past...

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Website: Goibibo

I have booked a flight on Aug 6 from jaipur to kochi for the date December 25 of PNR wbnfrz from goibibo for jet airways. They have rescheduled my flights 2 times.since my current flight timings is difficult for my journey as it is early in the morning I have asked for goibibo customer support to change my timings or to make my ticket refundable as my earlier tickets were . I have written a complaint to goibibo to change my flight timings...

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Address: Gurgaon, Haryana

Website: www.goibibo.com

I have cancelled my round trip flight on 21/10/2015 whose Goibibo Reference Number is:- N6EQ4V6KI (i.e. from Bangalore to Delhi to and fro), but still I am unable to get back my refunded amount. 14 days have already passed, so I have raised a complaint whose ID is 845245 three days back for which they have replied that "We will get in touch with you within 24 hours" but no call came from their end, even I have escalated this issue to higher...

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Address: Mumbai City, Maharashtra, 400097

Website: www.goibibo.com

Hi team, did hotel booking through goibibo on 6th Oct and received confirmation email. Booking id HTLLWJMGZ7 from 13 th Nov. I had also received emaistating don't call us to reconfirm the booking as it is done. Now I'm getting email on 30th Oct stating booking is not done. And providing alternate option which is not that good and also neither they have blocked the room. And now all the hotel are booked as it is Diwali holiday time. Even after...

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Address: 110058

Website: www.goibibo.com

Hi, I booked a bus ticket from Mumbai to Bangalore worth of Rs.1813 on goibibo.com. After transaction, my money was debited from my account but there was no booking confirmation from the website and on contacting the customer care no help is being extended by them....

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Address: 400066

Website: www.goibibo.com

I booked tickets worth Rs.12208 on[protected] but GOIBIBO's network got some problem & my money was deducted and tickets were not booked. it has been more than 3 months & since then i have been sending mails to [protected]@goibibo.com and [protected]@goibibo.com but have not received any response. Dont know what needs to be done next please help on this.

Transaction ID GOFLDAND761f[protected]...

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