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Hathway Complaints & Reviews

www.hathway.com
1.5
Updated: Feb 18, 2025
Complaints 6940
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2007
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4933
So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝
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Hathway reviews & complaints page 170

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S
sathish beemanapalli
from Hyderabad, Telangana
Apr 30, 2019
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to minimise the display time of channel details

Address: Hyderabad, Telangana

When tv is turned on and shifting to another channel, the channel details menu is displayed on screen for much much more time. We have to keep on watching, when the menu will disappear, as we are losing important information/news during that time. So please reduce the display time to 4seconds. It is a problem for all hathaway stbs. Issue might be a little one but adverse effect is more and waste of our valuable time....
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D
diwad25
from Mavelikara, Kerala
Apr 29, 2019
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no response from field team

Address: Chennai, Tamil Nadu, 600089

I requested for connection shift to a new location, for which I raised a request too.its been more than 10days still no response from their side. I tired customer care still no proper response at all.
Ticket no #24042019M546605
My connection is dormant for more than 15days for which I have to pay even.
I want to cancel my connection....
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U
uday.contractor
from Bengaluru, Karnataka
Apr 29, 2019
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no service / poor service for cable tv in bopal

Address: Bopal, Ahmedabad, Gujarat, 380058

I am residence of bopal, ahmedabad and out entire society has connection for gtps as builder has insisted and it was provided during new flat possession. Later stage we found poor service and no response from local operator. My setup box was giving problem in march and made complaint to local representative of gtpl. After aggressive follow up for one and half month he arrange engineer to collect faulty setup box and it was communicated to...
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S
srinivasa.d
from Bengaluru, Karnataka
Apr 29, 2019
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not able to recharge hathway account

Address: 560043

"no active service/device found for your account. Please contact hathway customer care"

Hi i am not able to recharge hathway cable for close to one month.
When ever i call customer care in bengaluru, no one pick up the call.
I have called on the toll free number, spoke with thier rep "sashi kumar from delhi", he is saying call me again after 30 min, this is same story which has happened multiple times.
Looks...
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9
9704973968
from Mumbai, Maharashtra
Apr 29, 2019
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about taking individual channels

Address: 8-3-228/735, Rehamath nagar, Rehamath nagar high sc, Hyderabad, Telangana, 500045

I want individual channels but they are forcing to take packages they are saying there is no service of individual channels in our area rehamathnagar atleast not listening what i am saying also so i want those channels what i want to see if iam package also we are not getting all channels what they said so i request u to clear my problem . Thank u...
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J
Jitendra650
from Jodhpur, Rajasthan
Apr 29, 2019
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regarding complaint of gtpl cable service

Address: Jitendra Prajapat, 151, PANCHAM NAGAR, RAMDEV ROAD, PALI, Pali, Rajasthan, 306401

मेरे द्वारा जीटीपीएल सेटअप बॉक्स कनेक्शन ले रखा है पिछले 2 महीने पहले दिनांक[protected] को मेरा जीटीपीएल सेट टॉप बॉक्स जल गया था जो केबल ऑपरेटर द्वारा रिपेरिंग हेतु ले जाया गया...
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M
mat23
from Bengaluru, Karnataka
Apr 29, 2019
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no cable tv connection - hathway

Address: #31, Corporation Complex, Lazer Road, Frazer Town, Bangalore -560005, 560005

My vc # is[protected]
I have paid monthly subscription on 28th april 2019, for 2 set top boxes. No channels seen since then and the message on the screen says i have to contact the cable operator. The only contact # is that of the technician and that is always out of range. The nodal office # too is invalid.
There is no valid contact # on the website. The hathway office for frazer town, bengaluru area is the worst operating...
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R
ravigujar11
from Noida, Uttar Pradesh
Apr 29, 2019
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no internet service provided or no refund provided

Address: Hadapsar, Pune, Maharashtra, 411028

I was using hathway for last 1.5yrs with no issues. I was happy with the service so accordingly i have done renewal for 6 months plan effective from 24th jan 2019 valid till july 2019. But after 2 months, on 31st march 2019 suddenly my internet was not working. After raising multiple complaints which were auto closed, one day the technician come and inspected and said it is not possible to resolve this issue due to cable issue. So every time...
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S
srikanth710
from Mumbai, Maharashtra
May 3, 2019
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refund

Address: Ranga Reddy, Andhra Pradesh, 500084

Hi I already posted a complaint regarding my refund. But there is no step has been taken.
My previous complaint is at
https://www.consumercomplaints.in/hathway-cable-datacom-relocation-c2313568#c341...⇄
I went to himayat nagar branch in hyderabad.
I didn't get any benifit going there.
This is how you people treat customers.
At the time of renewal you will say anything is possible.
But now...
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S
Shubham Masulkar
from Pune, Maharashtra
May 1, 2019
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about refund

I request a new hathway broadband connection. I paid ₹2300 online. But because of our society permission issue i didn’t get connection. I raised refund request but still not getting my money even after 20 days. I called customer care 4 times but they said that they sent my refund request for further processing. But still i didnt't got my money back.Please help to get my refund....
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C
Celine Lazarus
from Tiruvalla, Kerala
Apr 28, 2019
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internet connection problem and no service lines available

Address: FLAT F-1 1ST FLOOR 1-4-160/1/42, MANIKSAI ENCLAVE YAPRAL, SAINIKPURI, Hyderabad, Telangana, 500094

Hello, the hathway connection has been faulty since a long time and there is no customer support. No line available. But they promptly send messages for payment. The net has been slow since 6months and no customer support at all. I have been trying all kinds of numbers today too to make a complaint only to hear the phone ring constantly. My work is pending and because of this hathway network problem i'm facing issues. For all the days i've...
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M
Mihir D
from Mumbai, Maharashtra
Apr 28, 2019
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paid bill 2 days ago but still no internet connectivity

Address: Mumbai City, Maharashtra

I paid my hathway broadband bill on friday, 26 april. It has been 2 days and i have still not got any internet connection.

Whenever i call their useless customer care number, they tell me that it will be activated in the next 1 hour or next 4 hours or next 12 hours.

I have called the customer care number at least 10 times in the last 2 days and i am now helpless and do not know what to do.

I want...
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S
saiyukashkp
from Bengaluru, Karnataka
Apr 27, 2019
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wallet money is added to my pay account

My account number is [protected]
My package expired on 26/04/2019. I am not getting any channels since 26/04/2019.
When i try to select the channels and pay using hathway site my wallet is showing negative balance of -325.06 and selected amount getting added to this amount and asking to pay negative balance too
Please do rectify this cause as soon as possible...
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G
gvjha
from Kothapet, Telangana
Apr 27, 2019
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1172897399 account paid 2289 amount hathway is cheating at very high level and openly

Address: 500029

I got call from operator and he took 2289 for 3 months diamond plan on 26.4.2019 i. E yesterday only... And operator came and said to me no installation can be done here as we do not have fibre box here... He came on bike and run away... And then he did not pick my calls... Hathway is very big cheater... I spoke to hyderabad main office they did not do anything... I have all the bills paid online as... Please never trust hathway...
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R
RBUser
from Pune, Maharashtra
Apr 26, 2019
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trai - hathway broadband connection is not yet shifted to new location even after 20 days

Address: BANGALORE

Hello,

I have hathway broadband prepaid connection and recharged it for 3 months in advance including month of april 2019.
I raised the connection shifting request with hathway broadband bangalore on 8th april 2019. Its been 19-20 days now hathway broadband setup is not relocated at my new location.

Every time, i call customer care about my connection shifting request, i get either of these answers -...
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S
srikanth710
from Mumbai, Maharashtra
Apr 26, 2019
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relocation

Address: kondapur, Ranga Reddy, Andhra Pradesh, 500084

My account id is [protected].
I relocated to the same area in kondapur. It is just 0.5 km.
While doing renewal, you agent said they will shift the connection to the new place. I specifically asked the question regarding shifting to new location.
But now technicial is saying the area is non feasible. He said amount will be refunded.
But nobody is responding about my refund....
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A
alpine2604
from Mumbai, Maharashtra
Apr 26, 2019
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selection of t.v. channel as per my choice

Address: GTPL House Opp. Armieda, Off Pakwan Cross Roads, Sindhu Bhavan Road, Bodakdev, Ahmedabad - 380059, Ahmedabad, Gujarat, 382470

Gtpl is operating t. V. Channel company in our area i. E. Godrej garden city, jagatpur, ahmedabad 382470. This t. V. Channel operator is not allowing us to select t. V. Channel [ on a-la-cart basis ] as per our choice. They are compulsorily charging rs.130+100 =230 and single channel choice [i. E. One channel from sony + one channel from zee + one channel from starplus is not allowed. But as per trai orders every consumer is free to take...
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J
Jal Sethna
from Mumbai, Maharashtra
Apr 25, 2019
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paid channel not displayed

Address: Mumbai City, Maharashtra, 400005

Dear sir.

Your reference :account no. [protected], card no.[protected] and card no.[protected]

Please be informed that that i have paid for “times bouquet”, but i am not able to view “times now” channel no. 250.
In this connection i have lodged complaints on 20th, 21st and 22nd april 21019, bearing nos. C 69398, w 509908 and c71231.
I regret that till date no action has been taken.br...
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I
ibs.riteshjain@gmail.com
from Bengaluru, Karnataka
Apr 25, 2019
Resolved
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Resolved

charged for unused account and not closing accounts

Address: Pune, Maharashtra, 411057

Hi team,
I purchase internet services from hathway broadband more than 2 years agon with account number [protected] after some days uses, a sales person from their team came and told us we have another good schemen i will give you new connectin and close old one, we agreed, he by mistake gave us new account with wrong name new account no. Is [protected], actually it was not mistake he did it purposefully, we struggled to change the...
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K
KrishnaMV
from Delhi, Delhi
Apr 25, 2019
Resolved
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cheating by hathway team

Address: 560034

I've taken prepaid broadband connection on 2nd april and since then the nightmare started. It haven't worked for a day properly. Everytime i call their customer service, they say that they would send their engineer in 24 - 48 working hours and no "engineer" would turn up. And it has completely stopped working on 16th of april and since then i've been chasing them to get it fixed. No "engineer" turns up and they claim that as per their policy,...
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