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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Feb 18, 2025

Complaints 6940

Resolved

2007

Unresolved

4933

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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Connection Shift denied

Payment failed status but amount deducted

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harassment / torture

Delete my hathway account

Refund after cancellation of Hathway broadband

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Internet not working they are solving the issue

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Installation delay

Hathway reviews & complaints page 167

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Address: Rajesh Cable Tilak Rd Ghatkopar East, Thane, Maharashtra, 400077

We re rajesh cable customers which come under hathway.
Since the new rules there's a constant break in watching tv, hi as we come home after 8, no one attends us.
Also rajesh cable ghatkopar east has very illiterate and impolite staff, they don't know how to deal with customers.
It's very annoying
I m sure u ll agree they re giving hathway a bad name....

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Address: B-602, Keshar Harmony, Nikol, Ahmedabad, Gujarat, 382350

I have a gtpl connection at my home and from the last 4 days, it is not working. I am taking followup on every day but i only get one common reply "tomorrow it will be fixed" but still my broadband is not working. My registered name is jaydeep jagani and client id: b[protected]. Complain number is 2604892.

I am calling to customer care to every day but still, they are not solving my issue. From the person who has installed a...

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Address: Chennai, Tamil Nadu, 600092

Hi techprocess payment service team,

Today 12th may, i have made online payment of rs.3182 for hathway broadband through techprocess gateway payment. Amount has been deducted from my axis bank account but payment was not made to hathway broadband and connection is not active.

Checked with axis bank and the customer service said the transaction is successful from bank end and its with techprocess payment service...

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Address: 560037

I took hathway annual cable package with al channels in aecs layout, bangalore on 5th nov 2019 by paying rs 4, 400/-. After new trai rule, they said my balance amount for remaining 7 months from mar-19 will be refunded to my hathway account so that i can select channels on my own. For last 2 months there was no refund and they only selected and added my channels for about rs 385/- per month. Now they added 2 months amount rs 800/- in my account...

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We have raised a service request to shift the connection, which has to be done in 48hrs as per the website. It has took more than a week for them to change it, and now we don't have internet over it.

While trying to connect the customer care they do not respond properly they have kept us in hold for a very long time and cut the calls repeatedly. Requesting to provide internet connection over it and extend our usage by triple...

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Address: Btm 2nd stage, 560076

I took new connection on 7th may and 8th got cable and setup. But still date 11th may i am not received internet service. Every time customer care team updating issue will get resolve by tomorrow. Same updates from all 3 days. Call back request from supervisor also not happening also all the time same story like my number is not reachable from technical team. After payment no one is carrying....

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Hathway is the worst service provider ever. When i had their connection, the internet always had some issue. Now that i have stopped using it and switched to another ISP, they just don't stop their spam calls in spite of telling them so many times that i have switched and i am not interested. Worst people ever....

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Address: Gautam Buddh Nagar, Uttar Pradesh

Hi
Plaese help me to get rid of fake mails from hathway
Which states that
Legal notice to pay 844 rs.
I was the user of hathway 2 yrs back. And i was the prepaid user.
I will share the more details if needed
Account id details
[protected]

Please help me as soon as possible.
This is really annoying.
Also help me to figure out the root cause of this mails
br...

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Customer account no. [protected]
Hathway is sending me legal notice for not returning their modem.

I was unaware to this fact as i was not provided any customer copy and the executive allured me by saying that installation is free and the whole process would take a couple of minutes so i signed the places asked by the executive as i was not given any time to read all the terms and conditions and the top of that is i...

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Address: Thiruvalluvar Nagar, Thiruvanmiyur RTO, 600041

I'm not getting a consistent speed with my Internet speeds. I can only get at around 2 Mbps at maximum. My Internet plan has a speed of 250 Mbps and 1200 GB for 3 months. It is getting very annoying with my connection. please do something about the slow internet speed. I've paid for my connection in advance, then why is there such a difference between our promised internet speed and actual speed? I need a reply and please fix this consistency...

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Address: Flat No 20, B-Wing, Muktai Apartment, Kamthe Vasahat, shinde pul, NDA road, Shivane, 411023

I have recharged my account with 3 months. But the internet service is so fluctuating that from last 3 days i haven't used the internet properly.
I made multiple calls to customer service but what they do is - "sir please switch of[censored]r router.. We will reset it from our end.. Now switch it on.. Ohhh it's not working.. Ok i will raise a request and our engineer will visit you tomorrow in first half of the day".. From last 7-8 requests...

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Fed up beyond limits, because of the no. Of calls i receive from hathway customer care.
I used to hold a hathway account about 6 months back. But i shifted my connection to a different service provider and handoverd the device. So now i have nothing to do with hathway. But the calls are unstoppable! I have informed the customer care and have been patiently telling all executives to delete my no. From their calling list, but they continuously...

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Address: 1402 DEVPRIYA KORES TOWERS, POKHARAN ROAD NO 01, Thane, Maharashtra, 400606

My hathway account no is [protected].

For the past couple of days the broadband speed is very slow. On taking up the matter with your helpline, i was told that the speed is correct as per my plan.
But how the speed was ok earlier and now slow under the same plan.
Kindly look into the matter and resolve the issue at the earliest with feedback to me.

Thanks,

Kishor kokate...

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I have paid 2 months advance for broadband connection on 31st apr'19 and was promised that connection will be provided within 24 hours. Today is 9th may '19 and i am calling hathway customer care every day and they are not even bothered to respond back. Based on sales persons promise, i disconnected my existing broadband connection and now i have no broadband connection and my business is suffering because of this. Above that i got bill for...

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Address: Ranga Reddy, Andhra Pradesh, 500084

My ticket is pending from last 3 days. Ticket no :06052019w730183.
Can you make this refund fast. So that i can proceed. I didnt get any call regarding this. I dont know what is the status of the refund. Why there is this much delay in refund. But there will not be any delay while renwing the account.
This is how you treat your customer. I want a clear clarification on this....

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Address: Bangalore, Karnataka, 560037

The service request id[protected]m650970 was raised on 01-may-2019. After several follow ups, there was a team showing up on 06-may-2019 to pull in the wire from terrace. Then a team came to fix the ends of the wire on 07-may-2019. Later, there was no communication on the progress. Till this point, the case is a normal escalation. I made three different calls to hathway customer care on 08-may-2019 to speak to a supervisor to escalate this....

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Address: 400080

I stay in mulund and here is a hathway cable provider named"ghanshyam"is not at all active in resolving the issue, if you call him 100 times he will not even receive a single call. Please take some serious action against him. Please reply on my this comment what to do if he never receives a call. And other information. Or else change the hathway operator (Ghanshyam)...

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Address: 201301

I had changed the connection from my prepaid hathway braodband to relaince jio as the service was very poor. I tried calling their nodal officer but as it was always switched off, i simply stopped paying to discontinue the service. Now the customer care executives call 15 times everyday to ask me to pay some dues, and their is a lady from the legal department calling and abusing over the phone. Saying "ghuma ke thappad maar dungi" over some...

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Address: Ayyappa society, 500081

I made a quiry for connection n got calls from hathway team till the time i paid the intitial amount of 1500 for router and monthly plan n promised the connection in 24 hours. The technical team reached me after 3 days n the connection was started after 4 days. The payment process sucks very much that we need to pay through a link hathway sends n that link doesn’t show any confirmation of our payment so that we do multiple payments in confusion....

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Address: New Delhi, Delhi, 110060

After the completion of the Hathway broad band plan regarding the return of WiFi modem I contacted Hathway agent for pickup as I was moving from Delhi to Hyderabad but none of them responded and I said to pickup at the address I mentioned to the Hathway customer but I got to know that to that modem the new Hathway agent gave the new connection to that modem and I got the legal message regarding the payment for the modem of 446.68/- in this...

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