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Hathway Complaints & Reviews

www.hathway.com
1.5
Updated: Feb 18, 2025
Complaints 6941
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2007
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4934
So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝
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Hathway reviews & complaints page 173

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A
AdikNirmal
from Hyderabad, Telangana
Apr 13, 2019
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hathway disconnected cable connection in spite of advance payment.

Address: F204, Opp. Noma Talkies, Mayflower Grande, Mallapur, Hyderabad- 500076, Hyderabad, Andhra Pradesh, 50076

Dear sir/madam,

Please note that i am resident of f204, mayflower grande, opp. Noma function hall, mallapur, hyderabad-500076. I am having hathway tv cable connection for several years. Recently i purchased one more with hd settop box and paid entire amount with monthly charges regulerly.in feb 2019 end we paid total of rs 585/- in advance as per trai guidelines. Our area hathway operator named raju cable network (Mr. [protected]@[protected])...
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D
Dudun Koso
from Mumbai, Maharashtra
Apr 12, 2019
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hathway broadband tele-callers

Address: Mumbai City, Maharashtra

I had the misfortune of subscribing to hathway as my broadband provider in mumbai. Due to their pathetic customer service and attitude, i finally stopped using the connection in april 2018 having paid all dues and having handed over the equipment.

Since then, every day, their tele-callers have been harrassing me through calls. It's random calls from random numbers throughout the week-days. Pleading, requesting, shouting haven't...
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A
Ajit Pandey jr
from Nellore, Andhra Pradesh
Apr 12, 2019
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hathway refund

Address: shop no5, Pvr mall, West Delhi, Delhi, 110018

This is my acc detail and phone no.
Hathway account no
[protected],

I request for the new connection in my area at 8 feb 2019. But due to some technical issue, there is no fibre line available in my area in vikaspuri. So i talk to your sales executive (Ajit singh - [protected]). They say we will refund your money in one week. I call in customer care executive as well. They say it takes maximum 45 days to refund,...
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J
jack121 pubg
from Coimbatore, Tamil Nadu
Apr 12, 2019
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money is taken by operator but tv connection is not activated yet

Address: Lingampally railway station side, Hyderabad, Andhra Pradesh, 500019

I have paid rental amount for this month 2 days back but local operator still not bringing up the connection which will take only minutes to do this. He is not answering the call as well, i really don't understand how hathway is encouraging such persons, it's always problem with this guy sometimes he responds soon but most of the times it's a issue with him. I hope my problem will be resolved soon....
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A
Akhilesh Gannavarapu
from Hyderabad, Telangana
Apr 12, 2019
Resolved
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failure to process deposit amount

Address: R.K.Puram, Dilsukhnagar, Hyderabad, Hyderabad, Andhra Pradesh, 500035

My name is akhilesh, with hathway internet account number is [protected]. We shifted to a new house back in mid-february, and have since called the customer care to: a) intimate them o[censored]s moving, and thus cancelling our subscription, which was done after multiple calls, and b) return the deposit amount of rs. 1500 we had paid, and were assured we would get back once we cancel the subscription. We had since been requesting hathway to process...
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L
lalu mwd
from Hyderabad, Telangana
Apr 11, 2019
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not refunding my money

Address: Nizampet, Hyderabad, Telangana, 500090

I have given complaints more than 15 times. They open ticket and close. Nothing happened from 4 months. Unfortunately i have taken 6 months plan. Now i am getting 2 mbps speed. Worst network i have ever seen.in two months i will get independence from this bloody network. Definitely i will make all friends and colleagues remove this connection and uninstall this bloody app. I sent more than 10 mails including pics. Still i didn't get reply...
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T
Tarence
from Noida, Uttar Pradesh
Apr 11, 2019
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paid 8k rs. for 6 months still no internet

Address: 560084

Account no [protected]

I have been calling up regarding the expiry reminders, even though I have paid for next 6 months - and still I don't have internet.

I am not sure if the customer care are co-ordinated well .

The expiry date was April-10-2019 and I have topped up on April-8-2019. No Internet today and after 3 calls in 3 days .

Also still getting the expiry reminder, while all...
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R
Riddhi J Chokhawala
from Mumbai, Maharashtra
Apr 11, 2019
Resolved
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repeatedly getting calls (5-6) times a day for a disconnect hathway connection

Address: Mumbai City, Maharashtra, 400007

Hi,

I used to have hathway connection in my parents home, now after marriage i have shifted to someplace else, and have hathway connection there. However, for my parents, i have disconnected hathway for whatever reasons. I still keep getting calls starting early morning late into the night.. 5 times a day at least from different numbers. It disturbs me in between meetings and work and also post workhours. Repeatedly i have...
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M
Mohankumar655
from Mumbai, Maharashtra
Apr 11, 2019
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cable payment issue

Address: Sarajapura, Bangalore Urban, Karnataka, 562125

This is regarding complete number 1251613 i would like to bring to your notice that inspite of paying 410rs we are not getting required channel earlier we used to get all channel's however now we're paying 410rs but only getting few channel's such as discovery, zee tamil, national geographic, star movie, axn, &fix, etc... Earlier close to 300 channel's including regional,, english/hindi we're provided now 410rs only for kannada channel's...
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G
gaurang13
from Ahmedabad, Gujarat
Apr 11, 2019
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customer care is not providing set-top box customer-id

Address: 380016

I have gtpl cable connection. Last 10 days, channel isn't working, when i called cable operator, he told me that your recharge has been finished, even month has not been completing. Then, i wrote mail to gtpl customer care for 6 month bill statement and customer-id, where they respond me that you have to co-operate with operator but cable operator has not give any id which belongs to my set-top box....
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M
Maclean Telecom
from Bengaluru, Karnataka
Apr 10, 2019
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account no: 1153584891

Address: Kolkata, 700091

Customer Name: Gopal Shaw
Account No: [protected]

Complaint:

My account was recharged for Six Month and Period is 16/10/2018 - 15/04/2019. Package Expiry should be on 15th April 2019 12:00:00 AM
But suddenly expired on 9th April 2019 and I complained to Hathway Customer care and They told that A New Package has recharged on my account as per new rules.
I recharged for the expiry of 15/04/2019....
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M
Maniyarasan Rajadurai
from Hyderabad, Telangana
Apr 10, 2019
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internet connection failure

Address: 500049

My account no is [protected]

Please take a note that, since the day internet installed it’s getting disconnected daily. I have called customer care many times but no permanent solution. I have registered a complaint three to four times and service person is visiting my home however without solving the issue ticket is been closed with fake report. Service person checking the issue but not giving the solution. No seriousness...
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R
Rds2311
from Bengaluru, Karnataka
Apr 10, 2019
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need to disconnect hathway connection due to worst service

Address: 560036

I want disconnect hathway connection due to worst service.
Reason:
Requested channels in package were never provided for more than 2 weeks. Ipl has already started and i don't have connection to that channel which i have already paid.

Provided numbers by my cable operator is below
[protected]
[protected]
Bangalore location

Please disconnect my connection....
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D
divya krishna talla
from Hyderabad, Telangana
Apr 10, 2019
Resolved
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internet service

Address: Hyderabad, Telangana

I hav alredy complained to hathway broadband services with complain no 30032019w185061 last week saying thath i have renewed wrong account i. E, [protected] with 5498/-rs and requested to change to my account no [protected] and to change my address details also in a mal. And they have replied me saying thath my complain will be resolved in a week but there is no action and now i have received a message sying that comlain has been closedbr...
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A
Angeline Annie John
from Bengaluru, Karnataka
Apr 10, 2019
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notice to surrender device

Address: Hathway Cable & Datacom Limited, 137/138 infantry road Bangalore 560001, Bangalore, Karnataka, 560001

Account no - [protected]
Name - angeline annie john

I moved out of bangalore last year april 2018, i called the customer care several time and even sent emails to them to cancel connection, nobody responded or arranged to pick up modem
Also i got calls almost thrice a week for activation of connection to whom i told that i moved out of town and want to cancel connection. Today i received an email notice to surrender...
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J
ja959437
from Mumbai, Maharashtra
Apr 10, 2019
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broadband connection/ i register for hathway broadband but neither got connection yet nor money

Address: #6, 2nd floor, Ramaiah layout, kowdena halli, ramamuthy nagar, 560016

I register for hathway broadband, neither got connection yet nor money.

Vinod reddy ([protected])- one of hathway employee came to my home for registration charge, i paid it (2122 for 2 month plan) next day hathway technician came they are telling that connection isnt available at this location you'll have to cancel it. I called vinod for cancellation, he told you will get money back in two days i neither got money yet nor any...
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R
RAM SUBHASH G
from Bengaluru, Karnataka
Apr 10, 2019
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technical problem and selection of broadcasters bouquets online

Address: Hathway House, No. 137/138, Infantry Road, Bengaluru – 560001, 560001

Account no: [protected]
Customer name: govind raj
Customer mobile no: [protected]
Customer email id: [protected]@gmail.com

I have been writing mails to the nodal office - karnataka and digital cable tv head updating them on the issues i am facing viz., firstly i am not able to select and activate the broadcasters bouquets online as prescribed by trai on their official website. I also met the nodal...
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M
Madhav Nandan
from Delhi, Delhi
Apr 10, 2019
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hathway cable-manual channel selection not accepted by operator - customer care not responding

Address: 500010

Hi team,
After the new rules by trai, i have selected my channels in hathway cable and contacted my local operator for subscription. He told that he will not do manual selection and asked me to take his predefined pack and pay 350. The actual price for the channels i chosen was 287. He is demanding for 50rs service charge. Can i pay my amount online and continue my services?? How to proceed with this situation?

I have...
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B
Balvinder Singh Arora
from Mumbai, Maharashtra
Apr 9, 2019
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refund not given by cable operator

Address: Flat no.3, Bir Khalsa Dal CHS,near Priyadarshini bldg,chuna bhatti,mumbai., Mumbai City, Maharashtra, 400022

Dear Team Hathway,
I am sorry to chose incorrect category previously as Bank, hence choosing the correct one and raising the complaint against Hathway Cable.
I have booked your connection keeping a faith in your company. But I am really disappointed with the type of cable service and most importantly Cable Operator in our locality in Chunabhatti. Our cable operator Mr. pravin, I even don't know his full name, is so unprofessional...
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A
Adarsh Koppa Manjunath
Apr 9, 2019
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harassing and disturbing customers with the "legal term"

I was using this hathway in bangalore, in dec month beginning i told them that i won't be in the country after december so please come and collect, but they never showed up. Now after 3 months, they sent a mail telling "legal action will be taken if i don't return the modem" i called my landlord regarding she said some hathway guy came and took that modem thing"

First, i had given 30 days time to come and collect. Why you...
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