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Hathway Complaints & Reviews

www.hathway.com

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Updated: Feb 18, 2025

Complaints 6940

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2007

Unresolved

4933

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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Hathway reviews & complaints page 166

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Address: 363001

Last no working from 50 days generated almost 50 complain sent screen shot they close complain them self without acknowledge really problem is resolve daily we need to call they follow same procedure end of the day e get same answer your complain is under priority and will resolve next day person will visit your place. If we ask for legal procedure they say do what ever you want.
Problem and comlain done from 10-4-19

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Address: HNO:10-235/3, PLOT NO:12A, VASANTHA PURI COLONY, MALKAJGIRI, HYDERABAD, Ranga Reddy, Andhra Pradesh, 500047

Hi all, i have taken hathway connection on 31-mar-2019 by paying ₹3250/- for period of 6 months. My account no: [protected]. From may 2nd i am unable to browse the internet after 6pm to 4am. The internet speeds are so low that i can’t even attach files in gmail. I have tried raising many tickets but it was of no use. The tickets used to get randomly closed. If i call the customer care regarding it they used to promise to send a person...

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I had hathway connection, i didnt wanted to continue so i stopped recharging it, now your constomer care is calling me atleast 6-7 times on daily bases from past 2 months
I have blocked several numbers requested scolded many times but again they call me
If same prob persist i have so file a complaint against you
My ph number is [protected]
Remove my number on urgent bases enough of your stupid calls...

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Address: 400101

I was to shift to a new place and wanted the broadband connection to be shut down. I was told that some one from hathway would come to finish the formalities but despite calling daily, there was only a fake promise and no one turned up. It went on for 15 days and then i shifted. Since that the day, its been a month now and i am getting calls to upgrade everyday but when i tell them about disconnection, they first make excuses like you have...

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Address: Chennai, Tamil Nadu, 600119

Hi team,

For the past 3 months i have been complaining about slow speed issue and i have raised multiple complaints in the hathway site. Sometime they close the ticket without fixing or fix it temporary and again from next day same speed issue.
Speed issue as per package is 100-150 mbps but most of time speed will be 20mbps and sometime like 2mbps. Could you please help. Thanks

Regards,
Deepak...

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Address: New Delhi, Delhi, 110027

It is in reference to similar complaint: https://www.consumercomplaints.in/hathway-cable-datacom-harassing-calls-about-le...⇄

I got a call from a guy named RAJ from civil department. Threatening me of charges of not submitting the router after the connection got disconnected. It has been 2 years since the connection got disconnected and no one came to collect the Router and suddenly out...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

My hathway account no is[protected] and i request the company to disconnect my services immediately. As i am permanently moving from my current location and the location where i am shifting dont have services of hathway. I called customer care service many times in this regard and they said representative will come and take the model and we will close you connection. But i never happened. I also raised a service ticket as well with number...

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Address: Gurgaon, Haryana, 122001

I had a Hathway connection around 3 years back and I got that disconnected because of poor Service. Now from fast few months, I was receiving calls and messages for reactivating the account. I told them I don't want to reactivate the account. Now finally yesterday, I received a call from their team saying why don't you want to reactivate the account and I have a modem. I asked them why are you calling me after 3-4 years for this. So he said...

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Address: Address: No83,5flr, Bascon Maeru Towers, kodambakkam high Rd,Nungambakkam, Chennai, Chennai, Tamil Nadu 600034, 600044

Since last week onwards i have been repeatedly getting calls from your sales team to renew for 3 months and get hathway playbox.
I have renewed it as per your team's direction and i have been told that i will get the hathway playbox the very next day. It's been 6 days now and no one turned up.
First, i did not ask for any offer. It was an offer from your end.
Secondly i have asked him the date of installation of the...

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Address: 2ND LANE, ABHIRAMPUR, 732103

Maximum channels are not coming in my hatway cable connection from few days. Even local cable operator of hathway are not entertained us. They are not provided us the proper service. They harrashed us from fast
Day when the new scheme of hathway was launched. Worst cable connection i have ever seen. If my problems are not solved earlier then i'll change my cable connection to better connection....

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Address: Hyderabad, Andhra Pradesh

Hathway broadband employees are harrassing me over calls since 8 months to renew my acoount.
I've called their customer support, and they told me to ignore the calls, without providing me with a proper solution.
They call me from different numbers everyday.
Everytime i request them to stop calling me and again in the next morning there they go calling me again.
They keep harrassing me to renew the stupid account.br...

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Address: 201301

I've received a threatening mail from [protected]@hcspl.net stating that I should pay an amount of Rs.2227.[protected]/- towards modem charge for Account ID-[protected] for which I've sent multiple requests for account closure on email since 2015. This mail is no less than an absolute harassment of customer. Attaching the photo of the notice received today, ie., 11th May, 2019....

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Address: Dr. Vrushali Patil, Petty Officers Bungalow, Next to Directors Bungalow, Haffkine Institute, Parel Mumbai -400012., Mumbai City, Maharashtra, 400012

Cable service disconnected since january 2019.
For Jan and Feb cable bill towards free to air channel taken by the service provider. additional Rs.450/- taken towards the next month bill in assurance to service will be resumed with all the channels including paid channels. Till date the service has not been resumed. the provider also did not give us the card or the reciept of the bills paid. i visited several times to the office from...

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Address: 411027

I am pooja chavan & i accidentally recharged on old deactivated account of aurangabad with the transaction id[protected] & the customer name is sangeeta chavan.
I asked them to refund the amount & they said yes but it has been three days since, i asked for refund n they were just telling me the its in process n all.. They didn't gave me any request no. Or anything and also stop receiving my call for my no.
So, whenever i want...

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Address: Mahaveer Nagar, Indore, Madhya Pradesh, 452016

Account number: [protected]
I have been complaining for disrupted service of hathway at my place for around 5 months now, but no action has been taken.
I have emailed them about the services in november 2018, but no action has been taken so far.

If i want to close my connection they are not returning my money back, and they are not even able to shift the services from one place to another. This is really annoying....

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Address: Kadbeesanahalli, 560103

Hi,
My hathaway account no is [protected]. I was using hathaway prepaid broadband till 2019 in bangalore. I switched job and moved to a different city. The internet connection was disconnected.in jan 2018 i got legal to submit modem or pay fine. Now i am in different city and the modem was collected by the local hathaway dealer/vendor later on but i guess he never updated the authorities. Now i am getting calls regarding legal notice...

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Address: Plot no:67, Sakhi enclave, izzath nagar, near Hitex ,Kondapur . Hyderabad, Hyderabad, Andhra Pradesh, 500083

Hello,
I received a email regarding the return of the wifi device and modem to be returned if not i will face legal charges. I had returned the device to one of the service guys but i didn’t get any receipts in return. Now hathway is threatening me with emails. I spoke to customer care but i got no response. I moved to different country now and i’m receiving e mails regarding the legal action hathway is going to take on me. I...

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Address: Shahoor miya dargah, Aurangabad, Maharashtra, 431001

We have applied for shifting the connection since last 15 days. A representative called laxman came to setup the connection in our office in aurangabad, we told him we have to shift the connection and he agreed to it and sayad will do the shifting and we don't need to worry about it
.

Even after going through online process the shifting is not yet done. Sabir from hathway who looks after the shifting gave us details...

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Address: New Delhi, Delhi, New Delhi, Delhi, 110018

I would like tell you that i purchased hathway pre paid connection later i informed hathway that i m shifting to a new location wherein they don't have lines i requested them to take the modem no one turned up then,

Now after 2 years out of no where i received a call from hathway claiming to be in patiala house courts, delhi with the case he told me to do a paytm of rs 500 so that they can issue me noc since i have never received...

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Address: 201,Tirtha residency phase 2,Pjr enclave road, Chandanagar, Hyderabad, Telangana, 500050

I was hathaway subscriber in past but unsubscribed from it.
Since then i am receiving so many messages and calls from hathway even though i said not to contact me again. I told them more than 20 times till now still i am receiving them and they don't have proper solution for this. So i am requesting them to stop calling me and messaging me from here onwards to my number [protected]...

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