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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Feb 18, 2025

Complaints 6940

Resolved

2007

Unresolved

4933

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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Hathway reviews & complaints page 169

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Address: E 101 SPARSH ARISTA VASNA, 380007

With reference to the above subject i have taken new connection at e 101 sparsh arista vasna ahmedabad 380007 my mob no is [protected]
Gtpl employee come to my house on sat for connection wiring at my home and put hole on the wall water pipe line inside the wall got damage and require immediate repair. Total expenses for this repair is rs. 790/- which is unnecessary bear on my part for that fault which is the mistake of your employee....

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Address: Shailaja castle..saidabad colony, 500059

Hi
Im using hathway cable connection from (Abbu vision) past 10 yrs for 250rs per mnth. Recently they hiked up to 310 rs per mnth. And they charged 200rs extra with no reason. And mainly im complaining that there is a pathetic service nd 10 days will not work in a month. If we try to cal there is no responce. There is only one number to contact them. But its always switch off. If its ring sometimes... Nobody will answer to calls. If...

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Address: Chennai, Tamil Nadu, 600100

Below is the initial mail i sent to hathway customer service on apr 5, 2019 and the response i got from them. But still i have not received refund from them and its been 20 working days. Please take necessary action.

Hi,

I applied for hathway connection and your sales rep mani promised connection within 1 day. I was asked to pay rs. 1343 and i did it yesterday.
But today cable team visited my house and...

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Address: Frazer Town, 560005

Account #[protected]
Billing department has made mistakes and is refusing to sort the problem. Money has been deducted and the department has admitted a mistake is made on receiving our complaint by telephone. The issue continues to be unresolved after 4 days and counting...
Many calls and emails to no effect. My money is gone and no reason given. No body calls back from the complaint # given. The now keep disconnecting the phone....

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Address: Bangalore, Karnataka, 560032

Website: www.hathway.com

I have made an early payment to hathway broadband. I was subscribed for the period 13-october -2018 to 13-january-2019 (3 months) by paying rupees 2522 on 13-october-2018. I did another transaction on 20-november-2018 for rupees 2474 due to internet disconnectivity on the day. Later, one day accidentally checked available bills on my account, then realized that my subscription was not getting over on the day 20-november-2018, but i had made...

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Address: no 59 Srishti enclave Vibgyor school road, 560066

I have asked for cancellation on 30th april 2019 and they said it will be done in 3 days but no action has ben taken so far. Also, they are keep on calling me for pre payment for the activation. When i am asking for cancellation, why do they bothering me for activation.

Account no: [protected]

I am not sure whether they register my cancellation request. The reason why i am raising complaint here as they may ask...

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Address: Sector R3, kolte patil life Republic, Pune, Maharashtra, 411057

I havehathway connection with customer id as [protected] and recharged same with 8 month pack, after using just 2 month i was reallocating from ghaziabad to pune.

I requested hathway to either relocate my connection or refund rest amount and terminate connection, they were not agreed on anything. I beard the loss and forgot about same.

Now after 8 months i am getting around 10 calls daily for renewing connection...

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Address: Rangareddy, Andhra Pradesh, 500072

I stopped using hatchway internet since 8 months.They collected their router also.But still they are irritating me everyday with their class.I requested so many times to deactivate my account.They literally do not have common sense.I want to get disconnect from hathway.They should not call me once again....

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Address: Pankaja pg 155,1main,2A cross Domlur 2ND stage Bangalore 560071 Near nandini / Bhagini restaurant, 560071

I am using hathway connection but last time it was showing 150 negative balance now it is showing 400 negative balance, why should i have to pay extra amount and i am sure i paid all the bills. I want answer for this as early as possible. But i am sure this is the worst connection i feel compared to other connections. For pg like us we dont have any other choice so we are using it....

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Address: Hyderabad, Andhra Pradesh, 560081

I asked for hathway connection on 31st march 2019. They weren't able to provide me connection because of some restrictions in my apartment so they said they will give the refund within 10 working days it's been one month i haven't got my refund back when i call their executives they say they are forwarding my request to billing team they will call u soon. But so far i haven't got any call. This is not acceptable. How long a person will wait...

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Address: Ghatkopar East Vikrant circle, Mumbai City, Maharashtra, 9122

This refers my refund rejection for tv & broadband annual plans for #18, mayuri bldg, ramban path, near ashirwad hospital.
Request you to take strictest action & penalise rajesh hathway ghatkopar east for taking full annual tv subscription in sept 2018 end for oct18 to sept19
I requested rajesh [protected] many times. He lied told me to submit original receipt which i hv given them on 30 oct18.
Then he said heena mistry...

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Address: 73, St.John's Road, Bangalore - 560042, Bangalore, Karnataka, 560043

I have been facing the problem of packet drops in internet connection for more than 10 days. Some times, i was not able to browse internet also.
I called Hathway close 10 times. Everytime, they said like it is a technical issue and they will contact me in 24 hours.
But, no one contacts in 24 hours and adding to it they will simply close the ticket. So, the next day again you will go through same process.
We don't have...

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Couple of years back when I was studying in Delhi, we a group of friends had taken a broadband connection. Now as we left our my hometown which is in South India, I'm receiving numerous calls to return the modem, which we obviously do not know where it is. I mailed to the customer service but there was no proper response. Im ready to pay fine for the lost modem....

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I had paid one year subscription fees Rs. 6050 on Oct 1, 2019 for top package offered by company. Company had stopped displaying some channels from Feb, 2019. So I did contact company office in city and they asked me to select channels as per tria's new rule and pay fees. They told balance amount of package will be added to your company wallet. I did complaint for the same on Mar 2, 2019 to customer care of company. But I still didn't get...

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Address: 301-304 & 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad - 431003 Customer Care No-Toll Free - 1800 4197 900, Aurangabad, Maharashtra, 431009

Pathetic services!! I have been calling Hathway cable services in Aurangabad for a few days, first of all, they are now aware which person handles connections in my area. They kept on giving me different numbers of some random employee but when I called them they told me that the area in which I lived does not come under them. I have been trying to call Hathway services from past 3 days. Today on the 4th day I visited the website of Hathway...

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Address: adambakkam, Chennai, Tamil Nadu, 600088

I am paying for 200 mbps connection but i get just 50 mbps the ping is also very high and jitter is also high i feel cheated i got a very bad service i never expected this from you people i would never recomenned this to someone else
this has worsend after april i was a subscriber of hathway internet for the past 2yrs never did i face this type of issue . i live in chennai i hope the speed become better the problem is from your side...

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Address: D5 sector 10 noida, Meerut, Uttar Pradesh, 250002

We discontinued to use Hathway after 8 months because of speed issue. A Person from Hathway team came to office and collected modem and router. When i asked for receipt he simply denied saying you dont have purchase receipt for the same then why should he provide return receipt.

Now after 4 months, i am getting calls from Hathway that they want modem or they will initiate legal process.

I have cameras installed...

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Address: Bangalore, Karnataka, 560029

Hi Sir,

I have used Hathway broadband service for around 6 months, in this period they have done false promise multiple times with respect to offers. Last recharge I have done on 20 Feb 2019, which they told 1+1 month offer( I have taken mail confirmation). First 10days I could not use service as they had some technical issue. I have raised complaint for technical issue and extend my service. They disconnected my service on...

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Address: KR PURAM NEW EXTENSION, BANGALORE, 560036

I was using this Hathway Cable Internet for many years and disconnected that connection last year in October 2018.
I have also returned their Modem and closed the account.
But still, I keep getting calls from their Executives asking me to renew the account. This is almost a daily routine. They just keep calling me almost everyday and ask me why cannot you activate this connection, some good offers are available. I have told...

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Address: 8-3-228/735, Rehamath nagar, Rehamath nagar high sc, Hyderabad, Andhra Pradesh, 500045

Hi we r requesting u to pls take our cimplaint and slove the pobrlem our cable operators are not at all giveing clarification of channels pacakage and their are taking every month 450Rs and not at all providing the services if we r asking seperate package of channel they are saying we dont have that service package so please take an action .I want to know about prices of channels also y these happening so pls take a sever action on them if...

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