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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Feb 18, 2025

Complaints 6941

Resolved

2007

Unresolved

4934

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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Hathway reviews & complaints page 171

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Address: 560034

I've taken prepaid broadband connection on 2nd april and since then the nightmare started. It haven't worked for a day properly. Everytime i call their customer service, they say that they would send their engineer in 24 - 48 working hours and no "engineer" would turn up. And it has completely stopped working on 16th of april and since then i've been chasing them to get it fixed. No "engineer" turns up and they claim that as per their policy,...

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Address: 560037

I have a hathway broadband connection for 2 years. I have shifted the house to new location which there is no hathway network. However, i am getting at least 8-10 calls every day since then from hathway. Inspite of multiple requests to the sales representative, i am still getting calls. Moreover, the calls are coming from more than 20 different mobile numbers, which i have blocked individually. Request you to stop this harassment. Today received...

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Address: Mumbai City, Maharashtra, 400026

Dear sir i have odged my complaint with hathway by many mails but they are not responding and their operator has disconected my service since 17/4/2019 without giving me any reason. I wrote many mails and contacted them on their toll free numbers but they are silent. How can you help me in this regard. My hathway smart card no is[protected].
With regards
Pramod lath...

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Address: Konappana Agrahara, 560100

Hi, my account no. [protected]. I need to relocate within the city (Bangalore) when i requested hathway to transfer my internet connection, they informed me that the broadband service is not available in the new location hence i have to disconnect the service. However when i asked them what is the procedure to disconnect they told their billing and technical team will call me back.

However even after i followed up with customer...

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Address: Ambica Nagar Purna, Parbhani, Maharashtra, 431511

Sir my name is shaikh hafeez i am from purna, district-parbhani i have gtpl cable service at home. Trai has set ncf is 130+gst=153 and then customer which channel want to choose they can choose but our cable provider taking two diffrent ncf first 153/-rs has trai set and second is 20/-rs. If i take just 1 channel cable operator adding two ncf and not giving gst bill to us it is request to you please take some strictly action agains them as...

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Address: begumpet, Hyderabad, Andhra Pradesh

Website: www.hathway.com

Vc no.[protected]

I am using hathway cable from 29th september, 2018 and paying rs. 310 per month to their agent as pre paid.in the month of february and march 2019 they recharged by their own without my consent and mostly provided not usefull channels and got disconnected by 18th of march, 2019.
After selecting the plan for april they are demanding payment for last two months also else they will not recharge the...

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Address: Mysore, Karnataka, 570001

Sir, hathaway cable karnataka is not following the new rules. And they are not giving prompt service to the customer. They have own packages. For example simply people asking about color tv packages or sony tv packages. But hathaway asking us pay 310 rs and choose your choice of channels. How about this nonsense. Sir please take complaint immediately....

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Address: 933, OLDMIG, Hyderabad, Andhra Pradesh, 500032

Hello,

My hathway digital tv account no :[protected]. I have recharged my account with 313 rs on 19th april but still i am not getting programs in my tv. Below are the recharge details

Rs 313.92 debited from a/c *4084 on 20-04-19 to vpa billdeskpg. [protected]@icici (Upi ref no[protected].

I called your technicians many times but no use. Hence kindly take necessary action on it asap...

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Address: Hyderabad, Telangana

It is a very bad experience i had lost rs.425
I applied for new connection 1 week back paid rs425 upfront till now connection
Not installed
Called customer care for cancellation and placed cancellation request the customer executive said i am not going to get refund
Due to company policy
I can say there is no values trust against this company this like 420 i have been cheated by tele collers...

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Address: 560102

I had a Hathway Broadband connection which I wanted to cancel and I told the customer care representatives multiple times and provided them all the details. Even after all this they still call me multiple times throughout the day and remind me about my renewal.

No action has been taken regarding connection closure even after 3 months of requesting.

Broadband A/c Number: [protected]
Location: HSR Layout,...

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Address: 380054

I had applied for gtpl fiber broadband connection with 40mbps plan. They gathered and collected all the information/docs and payments first and then they have installed regular broadband connection instead of fiber. I tried to adjust myself with regular connection (40mbps) but i had never get a good speed.

Attached is the screenshot of my speedtest when i have a speed of 40mbps

I had registered complaint for...

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Address: Hyderabad, Telangana

Hi,

Immediately stop sending all your messages to my registered number to the disconnected account [protected].

I am getting the below nusence messsages daily. If not stop sending, i will contact consumer court as you are creating harassment..

Pay rs.425/-& get 1000gb on renewal of hathway ac no :[protected] for info pls call on[protected] applicable on 21st apr19 t&c...

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Address: 380061

I have contacted to gtpl customer service and they registered my complain
Complain no. - 1362371.
Talked 4 to 5 times till yesterday and they told me that they will solve the the problem. And today one of executive ms. Urvashi has told me that they can not solve it and even when asked to talk with senior she said i can't talk with senior.

Tell me about this ridiculous response.

I hope i will get...

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Address: Hyderabad, Andhra Pradesh, 500049

Hi team,

I have request to relocate my broadband connection to mt new place and i have an active plan till 20th may. It's been 5 days since i have raised a complaint and i do not have any response from your team. Ticket number i was assigned is '16042019m436553'. I have been calling them very single day and all they do is ask my name, current and alternate mobile number. No one from the technical team has approached me explaining...

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Address: Mumbai City, Maharashtra, 400014

I am having acct no [protected] of my cable tv in dadar, mumbai. They are not allowing me to choose broadcasters channel online. Eventhough i have paid all my earlier dues, they are wrongly showing pending payment in my online account. Because of that, i can not choose channels, which i want. Their representative is forcing me to take hathway pack, which is costly....

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Address: Mumbai City, Maharashtra, 400098

I wanted to renew my subscription and also apply for hathway broadband service. Called up customer care atleast 7 days in a row, 3-4 times a day. No damn response. So a month goes by, i get 15 calls from 15 different people regarding my issue asking me to renew my subscription. Explained atleast 7 times to different people, still getting calls from those #. Told them to register in their system that i'm never getting service from them...

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Address: C-138, koelnagar, rourkela, Sundargarh, Odisha, 769012

We have tried to contact our hathaway cable operator like 1000 times, but they are not responding to our calls. If they are responding then they are saying that they will come and see but no one came yet and checked what is the issue. Also, they are saying if you want then you can cut the cable connection as we people are busy and we are not here to attend if the cable is working or not let me know who is responsible for that then? Once you...

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Address: Ahmedabad, Gujarat, 382424

I am a gtpl broadband customer facing issue of broadband connectivity for last 15 days. Everyday i am calling up their customer care and they close the request without any resolution. Everyday i talk to their executives and it seems like they are reading again and again same script. Everyday i call them and they say your complain will resolve but everyday from evening my net is not working. This is clear case of fraud and cheating, they have...

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Address: 560097

Dear hathway i have taken cable connection from your service provider value vision network (Located at ms palya-vidyaranyapura road) who had told to give 6 months free hd channels from hathway from 15 nov 18 to 15 may 19 and taken 3500/- cash but only after 5 months it has discontinued the services telling that hathway had stopped the free plan and asking for further money to subscribe the channels...

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Address: 382470

I am a GTPL broadband customer facing issue of broadband connectivity for last 15 days. Everyday I am calling up their customer care and they close the request without any resolution. I also asked refund for 3 months as i have paid advance money for 6 months but they are not paying my money back stating they don't have refund policy. This is clear case of fraud and cheating, they have taken money and now not giving service also. Registered...

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