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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Feb 18, 2025

Complaints 6940

Resolved

2007

Unresolved

4933

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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Hathway reviews & complaints page 168

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Address: Antop Hill, S. M. Road, Wadala (E), 400037

Dear sir
Stella cable is cable operator in Antop hill, S M Road, Wadala (E), Mumbai 400037 area and I have obtained two set top boxes from them for my house at Flat no. 602/603, Dosti Venus, S.M. Road, Antop Hill, Wadala (E), Mumbai 400037 for last three years. I have submitted my channel requirement as per the new rule, to Stella Cable. But ever since I have done this, some of the channels go off my stb and I am unable to view them....

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Address: #80/10, 5th cross, S.G.palya, 560029

Today i got a call from a lady ([protected]) saying that a case was filed from a private company and gave me a case number and told me to call kishore kumar (Fake advocate) ([protected]).
I called him and he threatened me to pay for the modem not returned to hathway or he will file a case and send it to me from delhi.
I then got a little suspicious and checked on the internet about such calls and was surprised to see this has happened...

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Address: C.R. Parl, New Delhi, Delhi, 110019

I had registered a complaint on may 7, at 11:00 am, using hathway's mobile app – saying that my internet is not working.

Account no. [protected]

25 hours later, the problem has still not been resolved.

I have called them repeatedly – at least 10 times – and each time i get the same response "that it will be resolved in an hour" or "we'll arrange a callback." an entire day later, neither of...

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Address: sector 41 Block A-71, Gautam Buddh Nagar, Uttar Pradesh, 46732

How dare he to take my money and said that your net will be activate within half an hour and after that when i called him he said you don't need a wifi to study as it was an emergency and also that if it was so urgent why don't you make a payment before your plan got over and you don't need a wifi to study.
Who is he to tell me when should i get my plan activate how dare he to put a question on my studies or on my plan renewal.br...

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Address: Hyderabad, Telangana, 500089

Due to shifting home, we had to relocate internet. raised a request for the same on 29th April. till today (7th May) internet has not been provided. wiring has been completed but internet connectivity is not given. since 4 days the customer care is asking to wait for 24 hours. most of the time they are not connecting our call to the executives, if connected they make us wait for 15 mins on hold and cut the call. its been 8 days since we raised...

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My hathway account no is [protected] and i request the company to disconnect my services immediately. I shifted my residence from existing address to other area and i am not interested to renewal account. I send u this mail so that im not billed unnecessarily by hathway. As i have stopped using the net connection already.

Please consider my request immidiatly....

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Address: Suryakiran Society Manchhubhai road,, 400097

Sir, complaint against to hathway cable on month of march we had requested for paid channel (Rs 130 free + 2 channel total is rs 200) but cable operator till date not able to relay the above said channel. Already inform to cable operator still not able to seen, but instead of problem resolve he forcing us to get higher paid channel hathway make a package more than rs 400 which is included free channel. Kindly take legal action about this....

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Address: 560036

I have paid 3 months plan after 20 days i shifted to new house i raised request for shifting 28th april 2019 but there is update but my ticket has been closed then i called to customer care the they raised new request after one week one executive came on sunday 7 pm he given connection but there in no internet is not active he told me to contact within 30 mins if it not activate. Then i called call center executive they told with in 30 mins...

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My net service is not at all good. I called hathway nearly 30 times. But there is no use of calling. They are totally careless. I wasted rs3000 for renewing my plan. By all this i came to know that they can't provide any good service for me and any body. So refund my total amount. Like me so many people are fooled by this company. They are totally careless....

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Address: Mumbai City, Maharashtra, 401105

I live in mumbai but since 4 days i m getting 200+ ping in fortnite on singapore asia server from my hathway broadband acc no.[protected]. While before while i play on hathway i get 70-90 ping. I have contacted hathway customer support but no response from them. Hope i get my promblem solved. Provided screenshot of ping i m getting using speedtest and meternet from now. On singapore getting high ping 200+ while before i get 70-90 ping. On...

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Address: 13, sip colony 1st street, Nanganallur, Chennai, Tamil Nadu, 600061

I opted for dnd for my mobile number.
For the past 2+ years, every 2 weeks i am getting a call from a unique mobile number from hathaway asking for a new connection. I find it really annoying since i asked them so many times not to call me and explained about the difficulties in facing their junk calls. I would like to stop getting calls from them.
For reference most recent number being +91-[protected] on 6th of may....

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Address: 1st Cross, Venkatpura main road, Koramangala, Bangalore, Karnataka, 560034

Hi,
I called hathway person regarding offers about broadband connections. The plan is about ₹1886 for two months. He promised that the connection and router will be given within 24 hours after paying subscription amount. He created hathway customer id for me then shared a payment link over email. I paid the suggested amount v₹1886 over hathway website and received a payment receipt tooo.
It's been 5hours i am contacting...

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Address: 01, C/O V.K. PANDEY,, New Delhi, Delhi, 110001

My account number i was forced to pay 400 rupees as an outstanding balance even after completely paying the entire bill of hathway broadband and submitting their modem after the after the period o[censored]se. Your consumer representative was very much rooting behavior he forced me to pay for under two piece otherwise he said that i will get a legal notice for not paying this amount. I just want to complain that what kind of hidden charges this...

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Previously i used to pay rs 300 / month and was getting almost all channel of my choice. Now even after paying 450 rs i am not getting desired channels (I do not see more than 15 channels 5 news channel, 5 sports and 5 other entertainment channels.) cable operator has grouped in such a way that entertain channel and sports channel are in different category and have to select number of category so cost goes up.

Prakash b bajajbr...

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Address: 500062

Fed up beyond limits, because of the no. Of calls i receive from hathway customer care.
I used to hold a hathway account about 2 months back. But i shifted my residence and hathway refused to provide their services in the new location. So now i have nothing to do with hathway. But the calls are unstoppable! I have informed the customer care and have been patiently telling all executives to delete my no. From their calling list, but...

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Address: Himayarhnagar, 500070

Hi,

I have taken a new connection from hathway on 29th, april, 2019 and paid full amount in advance when i spoke with the hathway representative they told me that i will get a connection and cabling done in 1 day when u make a payment.

Since 1 week i raised the complaint even after so many follow up they are not responding.
I had ever seen the worst customer support from hathway they are not eligible...

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Wifi is not working. Need the internet urgently & there is a loss in connection. None of the agent is helping and pass it on saying call the customer care. Plese help and look into the matter as we pay so much and benefit we get is zero. Please try and give theconnection soon for a better feedback against Hathway broadband. Please do the needful and resolve the issue as soon as possible. Hope for the positive results and quick response....

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Address: 560076

29th Apr i changed my address ns raised the request for shifting hathway connection. 1st request got closed without approach me and 2nd complaint raised on 30th Apr. Still now i am following for getting connection to new address, but every days customer care team extending the days and no proper support from tech team. I paid amount before using the data and almost 15 days i am not able to use data. Hathaway not ready to refund 15 days amount...

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Address: Mumbai City, Maharashtra, 401105

I live in mumbai but since 4 days i m getting 200+ ping in fortnite on singapore asia server from my hathway broadband acc no.[protected]. While before while i play on hathway i get 70-90 ping. I have contacted hathway customer support but no response from them. Hope i get my promblem solved. Provided screenshot of ping i m getting using speedtest and meternet from now. On singapore getting high ping 200+ while before i get 70-90 ping. On...

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Address: 16, Devpath Flat, Nava Vadaj, Ahmedabad - 380013, Ahmedabad, Gujarat

I am using service of gtpl service sonce more than a year. Yesterday the company has disconnected the connection without any intimation. I called the concerned person and company too but no call was answered. The company website suggests 24*7 service then what was the reason for the unanswered call? Company does not provide service on saturday and sunday. After paying such high amount, this type of service is not acceptable. The company is...

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