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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Feb 18, 2025

Complaints 6941

Resolved

2007

Unresolved

4934

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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Hathway reviews & complaints page 174

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Address: 560076

Hi.
Post the recent trai regulations, i am unable to select a package for my tv. The cable operator does not seem to be bothered either.

I downloaded the hathway app and entered the mac id or vc no but it says my details are not registered!

I called up the local hathway person to disconnect my connection but to no avail. I am unable to connect to any representative via the the published contact numbers....

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Address: Bangalore, Karnataka, 560036

Hi,

Hathaway brodband account no. [protected]. Ayappa Nagar, KR puram Bangalore.
On 06-Apr-2019 Saturday there was blast happened to Hathaway modem through LAN cable socket at my laptop. That time I have seen fire at my laptop LAN cable socket point.
After that I am not able to start my laptop. Same day I called to customer care. Two people came and they said there was issue at other end that they were looking...

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Address: Prince anwar shah rd. Kol 78, 700078

I am pradip kr de, hathway consumer no. Pp 97.
During implemention of trai mandate, hathway supposed to provide us all free channels, they r not giving all.
Rate chart should be provided, they r using hand written on plain white paper for subscribing as well as renewal.
Toll free number unable to answer my desired enquiry.
Whole system is fussy n verbal manipulation n adjustment.
They r establish themself...

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Address: 8.anawar shah rd. Kolkata 78, 700078

I am, pradip kr de, consume no. Pp - 97 of hathway cable. Purchased sony gold, utv, movies ok, geo net wild on 13/03/2019
But suddenly they stopped viewing those channels.
Advised me to contact local cable operator, whenever contacted haripal cable, they made an contact with hathway.
I got the reply that they cannot do anything but resubscribe.
I don't know why hathway indulge such malign practice. I want them...

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Address: Bangalore, Karnataka, 560071

Hi,
My name is vijay kumar and my account number with hathway broadband is [protected]. I live in domlur, bangalore. I am writing this complaint because i am totally upset with the unprofessional service provided by hathway. My internet connection gets disconnected every day and when i call the customer service they always say that it's a technical problem and we are raising a complaint. This is going on for more than a month and almost...

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Hi team,
I have paid amount 2122/- to hathway for getting new broadband connection in the month of january. I was told by hathway that connection will be given within 24hours. Even after 2 months i haven't got the connection. I have raised multiple complaints with hathway asking for refund of amount but no is caring about the issue. Please help me in getting the refund....

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Address: Mumbai City, Maharashtra, 400005

I was facing some problems relating to channels blocked and also the over chargeved taken by the provider therefore called the provider but receieved very rude and abusive words from the provider never expected such a rude behaviour from them i am their custommer they always be rude with you whenever you make a enquiry relating to any issues. The way their representatives talk it seems they have no responsilibility towards their custommer...

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Address: 560037

Hi,

During the dth service regulation change, i had opted to a different package and had initial issues with the billing service as my last bill was not getting reflected. I followed with customer service for 3 weeks and had escalated but no luck.

I finally submitted request for disconnection which first support agent acknowledged but later came to know that was never taken and my request number was closed on...

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Address: Unicable, Kayasthapara, Kolkata, West Bengal, 700078

Hathway unnecessary charging extraorbitant amount for cable, and after this channel wise charge, every other day there is no connection. All free to air channel does not come. But they keep on charging rentals without service. The Unicable service providers do not pickup phone. They expect 80yrs plus sick people to run to their office to register complaint, else stay without service and pay rentals. Is this any way to loot money? No law nothing?br...

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Address: 401105

I have a hathway connection for my cable tv. There has been a issue that cable gets disconnected mostly on weekends and when i complain about it the staff is very rude. They only have one operator to answer calls and they never answer. They are also charging rs 50 extra which i don't think is in accordance with trai rules. Appreciate your assistanc...

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Address: Shivneri chawl appapada, Madad east, Mumbai City, Maharashtra, 400097

Hi team,
My vc/mac id is[protected] and registered mob no is [protected]. I lives in shivneri chawl, appapada malad east mumbai 400097.
Last month i had did recharge of 340 rs by selecting the channel which i wanted to see. But after a subscription is over i reached to cable service provider, he said now manual recharge is not allowed i would have to do recharge of 400 rs if i want the service.
He is forcing me to do...

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Address: 11 alekar progressive model housing society, vaiduwadi chowk hadapsar pune 411013, Pune, Maharashtra, 411013

My hathway broadband account number is [protected]. Fretom last 3 months hathway internet services are very poor and most of the time internet is offline and speed is very that browser itself does not open. I have multiple request to them to solve these issues but they simply closed th request raised with no response. So i have asked the company to close this account 5 days ago. But daily i get nonsense call to renew my account by a month...

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Address: Bangalore, 560079

Frequently i have issue with my hathway cable operator.
Last 2 days my tv cable connection was not working. When i called concerned cable operator padmini keval satellite, bangalore, he said it will be rectified in 1 hour.
Then i tried to book complaint in hathway website, complaint registration its self is not working.
Then i called customer care.

When i book the complaint in customer support, its almost...

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Address: Pune, Maharashtra, 411016

My (Hathway broadband) wifi hasn't been working since[protected], 5.30pm. When we contacted the customer service team they assured that the problem will be resolved by[protected], 10 am. When it wasn't resolved we yet again called them and they ensured that the issue will be resolved by 2 pm and yet again nothing was done about it. When we called again they said the issue will be resolved by 7 pm and nothing has been done still. When we called...

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Address: 600053

I took hathway play box with sun nxt one year subscription offer. But even after 15days still i have not received my sun nxt coupon code to access. I raised several request with hathway customer care but still i didn't get my coupon code. So thought of raising my concern with you guys. Could you please help me to get my coupon code? Below is my details:

My hathway account number: [protected]
Mobile number: [protected]br...

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Address: Kolkata, West Bengal

Sir,
I live in kolkata, in barangar... My cable service provider is charging at a price of rs.286 per month but getting only a single star channel and no sports channel and many less channels are supplied, none of the portion is completely filled and when we told the local cable service provider about the problems. He completely refused to listen any of the objections and also told us that nothing can be done... The company has provided...

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Address: SR no 689/690 esi corporation, pachdeep bhavan, Pune, Maharashtra, 411037

I have hathway connection of tv i want to recharge my account online but after selection of chennels i go for payment my account shows in minus balance of rs 661.49 due to which i am unable to recharge my account.
Before it cable operators was recharging my account but now he ask me to visit his office for recharge which is not. Possible for me.
Please settle my account so that i can recharge my cable.
My account no...

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Address: Bangalore, 560103

Hello Team,

I had purchased a new BroadBand connection from Hathway on 28th February 2019.

Due to cabling issues the connection was not set-up, even the modem was not installed till 7th of March 2019.

After this, the connection was still not working as the switch went down right after the cabling was done.

It took another 3 days to replace the switch and finally on 10th or 11th...

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Address: Chennai, Tamil Nadu, 600119

I got call from hathway saying that if you recharge for three months you will be provided with either camera router or 15 days extention so hearing this i recharged for three months but i didnt receive any of those offers but my three months got over i keep on calling the custemer care and complait about it but they dont care about it...

After that they called again and said if you recharge for two months they will provide...

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Address: Mumbai, Mumbai City, Maharashtra, 400067

Hathway internet connectivity is very bad and the consumer service is also horrible. I have complained twice to customer service about the same but both the time they have ignored my requests and closed the service complaint request without solving problem at hand.
This is the worst sort of consumer treatment i have faced.
I hope they take notice of the same....

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