IndiGo Complaints & Reviews

I was returning from my puja vacation from bhubaneswar to kolkata on 30th september by indigo flight number 6e 598. The flight attendants on board lisa, nikita and arpeeta were very rude and impolite. I was travelling with six senior citizens., 3 children, a pregnant lady. They took no trouble to help us rather kept abusing us repeatedly, were irritable and didn't have the minimum manner which we expect from them. Some action should be taken against them so that they don't repeat this behaviour in future.

Respected sir/ madam
I had my flight on 1st of october at 6.50 am and i was there at my counter at 6.00 am. As the queue was long, i waited for my turn, they sent everyone before me in the queue but at my turn, they told me that the counters are closed now. The person before me with four family members were allowed to go but i wasn't. I want to know where's my fault. I don't belong to a very rich family that i can afford this much of money to be wasted. It was a huge mistake to book a ticket with indigo airline as there cooperation level was zero. After that, they treated there customer like a servant. Only money matters to your staff? As long as counters are open, indigo staff is taught to behave well, after that treat them like #.

Just a second before, the one standing infront of me was sent and i wasn't. I want to know that my money can be refunded in any case or not. As it wasn't my fault, but i'm still paying for it.
I won't recommend anyone to travel through indigo as it was a worst experience.

To
The director of consumer relations
Indigo airlines

I am writing you concerning my trip flight from bangalore to kolkata (6e 714), i took on 27th september, 2017.
Travel demands have made me a consistent patron of indigo from the past few years.

Here is what happened on 27th december -
I ordered for a cuppa maggi noodles as my meal on the flight. My attendant asked me to open the cup of noodles after 4 mins of pouring in the hot water into the cup. Later when i opened the cup, i spot a hair, curled up with the noodles.
The attendant after being called 3-4 times, asked me if i wanted something else instead of the noodles. So then i ordered for a veg sandwich. Even after receiving a disappointing meal at first, there was no change in second service of the meal. The sandwich which i recieved was stale, and for two days my stomach was upset. I am very disappointed with the kind of service i recieved. Above all these things the attendant was not cooperative. She didn’t have any positive attitude towards us. She had a shrill voice and showed her irritation with her actions
I hope you will look into this matter.

Last night, that is on 28th september 2017, me, my brother and my parents along with our driver were boarding flight no. 6e 841 at 22:05 when the indigo staff at gate no. 12b stopped my brother and asked him to stand aside. My brother has autism and he gets anxious very soon if things do not run smoothly on schedule. The behaviour of the staff was appalling. They were not letting my brother pass through as he was showing hyper kinesthetic behaviour. The insensitivity of staff meted out to an autistic person was shocking beyond measure. Even after repeated ministrations to them that he was a regular flier, he was held up in front of hundreds of people in the queue thereby increasing his anxiety levels.
The staff are highly uneducated and grossly undertrained to deal with special situations. Instead of facilitating a quick and hassle-free boarding, they were treating my brother as a security threat - as if a child is a risk to other 180 passengers on board.
They wanted him to wait until they seek permission from a senior staff member to allow my brother to fly - even though he was issued a boarding pass and was cleared by the security check-in!
We have had the most harrowing experience till date with this useless airline.
They must give an unconditional apology in writing for the kind of behaviour they meted out to my brother back there. He was not able to sleep for the whole night and the next and had tantrums.
Who is responsible for this??

Shut down your airlines if you do not have the basic courtesy of dealing with people or cannot ensure the minimum awareness and training of your staff. This is atrocious.

This is worst what i have experienced yesterday 28th sept 17 on the boarding gate of 11pm delhi to bhubaneswar flight. Instead of some help indigo staff misbehaved with an autistic child. 1st of all they don't have any basic knowledge about the autism and after all they don't even know how to manage they just started fighting with the patient's father who himself is a doctor... And this is the 1st time i have seen such a scene. I have decided i will never travel by indigo ever in my future.

Sir/madam,

I am yashavanth kumar regular passanger of goindigo i had booked fight on 06/09/2017 from bangalore to imphal via kolkata at morning 05.20 am flight no.6e 713 continue flight no. 6e 6324 my pnr no. I891nv on that early morning so much raining in bangalore, airport to my home distance around 25 kms and i reached airport at 04.45 am and i went to checking baggage they r not allowed me after waiting of 05 to 10 minutes they told me u can travel at the same flight i asked y still 25 to 20 minutes time is remaining they r told me ur check in time is over i ask him so many times i traveled around 10-20 minutes late also checked in they not co-operate with me. Then i came ask enquiry the same flight co-passenger also facing the same problem and i asked indigo enquiry help assistance she responded u people r late and i ask here next flight and can i get concession she checked and told me around 11, 500/- and i checked on line at the same time ticket price is 11, 489/- were is concession tell me. So that refund my amount 11, 489/- & 3, 090/-.
I am working in defence, this kind of respect u people giving defence personal and i late joined on my duty on day that day i were shameful this kind of you act.

Hi
I don't know whether it's a complain r a advice.. I have my flight today by 6.30 in ur flight jeskqq - 6e714. I have done my web check in but when i have reached to the gate the so called manager o[censored]rs told dat d gate is already closed.. Still half n hour was there but she said the door is already closed.
U know u guys r harassing people like hell. It was ur duty to satisfy ur customer wen they r in trouble not by showing the ticket counter to book d next ticket.

I was waiting in front of the gate but no one is there. Wen she came still half n hour was there.

I want a clarification why dis has happened???

U don't want us to fly with ur airlines ne more...

Or else what is the necessary steps u r willing to do for us???

Waiting for a useful reply

Regards
Jyoti rupa

I had booked excess baggage on my bom - ixe flight and requested indigo to cancel it and they straightaway said no i said take your charges and whatever but they said no. I had enough chats and emails issued to indigo even called their general number but still they wont reply.

They keep on wasting my time and they dont even have a proper medium to be contacted through email

Booking ref pfbd9a

How come a airline run without any manner or behavior in civilized industry? I suppose to travel from kolkata to guwahati on 26th sept. Our flight time was 6.50 am. When we reach indigo counter at 6. Am, the indigo representative said that counter already close and flight already full. And the so call airport manager also was very roughly behaves, like never worked in professional way. Indian gov should ban this kind of airlines.
My details below -
Flight no - 6e623,
Baggage checking time 6.05am (Although we reach 6.00am)
From kolkata to guwahati
Depart. Time -6.50am
Booking ref.-sbclrp
Booking id[protected]
Payment status-approve

Even i will never travel this stupid airlines. I travel a lot in domestic and international flights. But this is like a nightmare.
I don't no how much action will take by the company but i will suggest everyone don't travel with indigo airlines.
Waiting for the response

Booking ref-cgrphh
Flight-6e3995
Date-27th september'17
Dep. Time-5:35am
Sir/madam
Big mistake-due to a big mistake of my agent, free baggage in my tickets (4persons) has been not allotted.
Purpose of fly - tour to arunachal pradesh.
Earnest request - please allot our free baggage of 4×15=60kg
Judgement - need a very optimistic out look to solve my problem on an urgent basis.
Looking for - hasselfree journey.

From
Sumanta kumar majhi.

Hi team,

I have been coordinating with indigo all along and now they are making me run around in circles. (Booking no[protected]

I was not allowed to board my flight on 11 sept at the mumbai airport. I need a refund for the same as even though the flight was delayed by 20 minutes. I was not allowed to check-in inspite of requesting several times. I had even checked in online and had a valid working visa to the country i was traveling to.

I was at the airport at 6.30 sharp and delayed as my mother got hospitalized at the last minute and however reached on time just to check in and board my flight. They never allowed me to check-in my luggage nor did they hurry me to security like all the other airlines normally do, instead they were convincing me to pay 20000 extra and board the next flight which was ridiculous.

Hoping you would consider my case and support me to get the full refund for the same.

Thanks & regards,

I traveled in indigo on 23rd september, 2017 with pnr number - eeyguq. I had a check in luggage which they teared off with sharp tool. There were no charger or anything inside the bag other than clothes, and it was not even locked. If they wanted to check they could have opened it properly to search, instead of that they teared by bag. And now when i called to their customer care they are simply telling me if nothing is lost then they can't do anything!! So something missing from the bag is their responsibility but if they unnecessarily damage luggage then it is not their fault!! If it is not solved i will post my damage to all the social sites with picture.

On 21 sept 2017 i have performed journey from jaipur to kozhikode in both flight no. 6e 394/129 (Pnr : mjvwtr) as per the ticket issued by indigo, i am eligible for 10 kg of hand baggage. Despite myself mentioned the same to your official (Mr. Mohammad) and another madam at the counter in jaipur, your company charged me rs.900/- for carrying 3 additional kgs. According to them i was eligible for only 7 kg, whereas it is clearly written in the ticket issued by your company that i was eligible for 10 kilos.

I request your kind office to reimburse me rs. 900/- which you have wrongly charged. The payment receipt is enclosed herewith for your perusal please.

I have clearly mentioned to them thrice that i am an agm at nabard and with my esteemed institution your flight company got very long years of relations. Kindly respect the spirit and tenor of what is written in your ticket details issued to me (Viz 10 kgs) and reimburse rs.900 at the earliest.

I booked for two adults online from pune to lucknow for 27.9.17 through cleartrip trip id [protected] on 9.9.17 by payment of rs.7994/- booking ref. Tyjzjc. Due to severe injury to my lt. Knee on 13th, i was in severe pain. Hence i cancelled my booking as advised by orthopaedic surgeon on 17th. I received a mail from cleartrip on 21st that refund has been processed a refund of rs.0. My booking mail from [protected]@easemytrip.com clearly mentioned cancellation charges:easemytrip fee rs.250/person/sector & airline:before4 hours of departure chargesrs.3000/-.
We are senior citizens & i am a retired professional.
Total deduction of rs.7994/-for cancellation due to unforeseen medical conditions is rediculous, unjustified & virtually amounts to cheating of senior citizens& that too requested ten days in advance.
I request for deduction of genuine amount & refund of the balance to my bank account at the earliest.
Dr. Chadha m:[protected]/e:omprakash. [protected]@gmail.com

On 20/09/2017 i had to board the flight from delhi to lucknow at 5.35 am. Confirmation no is[protected] and flight no is indigo 6612. Unfortunately i reported to the check in counter at 5.00 am i had 35 mins time to board the flight but the officers said no. I have called and checked with indigo but they said since you have reported late you were not allowed as the counter closes 45 mins before the departure. At that time i am suffering from dengue and my condition is not good. I had also shown my medical reports to the officers but the manager and other officers still refused and their behavior was very rude. Due to the medical circumstances. Due to medical circumstance i had to book another flight at 8.55am. It was also 30 min late due to which i face a lot of trouble i was 10 min late but the second flight was delayed by 30 minutes in that case what will we get from that side. Doctor told me to go hometown as sooner that could be better for me

The whole flight of 2.5 hours, it seemed there wasn't any air conditioning running. The air vents were opened but there wasn't any respite. It might have to do with the temperature settings within the aircraft, but not sure. The whole plane reeked of foul body odours. The whole journey was pathetic and we were constantly sweating.

After the flight landed in kolkata we only got our registered baggages at belt no 2 at 3.30 am! A good 30 mins post landing.

Ref email id - [protected]@hotmail.com

My reference number for the flight 6e 154 is[protected]. I had an urgent meeting to attend which if i will not be able to, will suffer losses. I selected indigo airline as they do play messages and quotes that they are number one to be on time. Thus i selected this flight as it was suiting my needs in all aspects. But the flight timing has been revised two times so far and has been delayed first by 15 mins and then by 1:30 hour. And it seems that i am going to miss my connecting flight and thus meeting too. There has been no transparency in the communication made by the airline. How come the flight which was supposed to be ready by 2:15 am as per first delay communication is now taking 1:30 hour more? If passenger ask this question a very careless answer he will get, due to traffic congestion. This is totally frustrating. And when you will board the plane, they will play message
"we are known to be on time". It clearly shows how much indigo airline cares about their passenger. Folks are waiting in airport for whole night and cannot even sleep due to fear of missing the flight and indigo staff do not bothers about it. Nobody from the ground staff reached seeking for any aid and there are elderly folks, woman with their small babies. Airline sent one message and a recorded call, that's it, their job is done. Who cares what happens to passengers.

Dear sir
I had travel from delhi to pune on 18/09/2017 from flight no 6e 671 with my two colleagues.
I had lots my dell laptop charger during security checkpoint at delhi airport between 8.35 to 8.50pm if possible please send me return to pune on following address.
Rajesh malvi
Sai prasad building,
Sai nagar hingane khurd,
Pune
Mo no [protected]

Dear sir,

My name is shikha choudhary

I booked a flight from new delhi to mumbai on 22nd august 2017 from WWW.ibibo.com
Flight details: -
(Indigo 6e-993 airlines) : new delhi – mumbai on 10th september 2017
(Indigo 6e-198 airlines) : mumbai – new delhi on 16th september 2017
Ibibo.com booking pnr number is ffk3jn: - (Indigo 6e-993 airlines)
Ibibo.com booking pnr number is xcf32j (Indigo 6e-198 airlines)

On returning from mumbai to delhi. We have to reach at chatarpati shivaji terminal 1.
Due to heavy rainfall & traffic i was reached at 09.32 pm at airport. Which is quite ok to reach 45 mins before the flight i. E. Is on 10.15 pm. I have already done the web check in before 2 days and select seats also and print my boarding passes also. But when we reached at bag counter, they are not ready to board the flight and requesting us to go back as they don’t have space in the bags compartment. The executive told me that they have a limit of 130 kg in plane for baggages. So they will not allow our bags to check in. Instead of helping us to reach the flight on time. They all are saying you will have to board next flight & also have to pay 43000 rs extra after adjusting your current tickets amount. When i check online also the next flight cost for 3 adults and 2 kids are just 20000 rs. They want thrice time higher than my tickets. We also give option to them that we will leave our baggage to mumbai only our friend will pick the luggage and courier us next day. At least allow us to board the flight. The supervisor was very clever and said we will not take care of your luggage and then suddenly my husband said we don’t want to put our luggage here our friend is outside the airport, he will come and take the luggage. The supervisor again smartly play and said where is your friend, i want to see him. He spends almost 20 mins in his rubbish controversy conversation. I have 35 kg 5 bags with me. Which is ok to carry as hand baggage in flight because we are 5 people (5 x 7 kg hand luggage). Rather than helping us their full focus on our money. Bloody money eater indigo # airlines. Then ask us to leave the airport forcefully.

I have spoken with ibibo.com support officer at [protected], they continuously saying they can’t do anything in this situation as this something related to airport authority.. And # airport authority peoples are just wants money. They embarrassed us and mentally harassed us.. I was with my two little kids and 5 bags. I don’t have any hotel booking and no cabs around me and it was heavy rainfall. Then i continuously spoken to ibibo team and offering 1000 rs and after 1-hour conversation they are offering 2000 rs as compensational after talking to them for 2-3 hours they are ready to compensate 8000 rs only. Which is nothing to me for this harassment. We have to spend our full night at railway station, anyhow after requesting rail booking counter i manage to book train ticket as tatkal at night 1.30 pm[protected]. The firozpur express train starts from mum central at 07.25 am on 17 sept mornings and drop us hazrat nizzamuddin station at 12.45 pm on 18th september. We have to suffer a lot with kids on station and train also.
We all 3 adults have meeting on monday in our offices.. Which we missed due to indigo executive and supervisor attitude. My kids 1st term examination also missed. Our 1 day extra salary got deducted (1500 * 3 adult = 4500rs)

Ticket cost is 11520 + 20000 + 4500 (As harassments compensation) total 36020 rs i want this amount to refund by indigo for their fraud and apology letter from that bloody # executive and supervisor.
Ibibo is giving me a refund of 8000 rs which i want apart from this amount 36020.
Indigo airline is eating our hard-earned money sitting on their relaxing chairs. Kindly do not buy any ticket from them.

They are doing fraud with their customers.

I need complete refund of my booking as i have intimated indigo and ibibo immediately about this fraud after buying the ticket online
Expecting you to do the needful asap. Otherwise i have another option also. My friend is working in zee news and i have the clips and audio recordings of this incident. Which is enough to sue that bloody executive and # supervisor. File a case against harassment on indigo airlines. Jo bahut mengha padega.
Just to teach lesson i’m posting this incident on all platform of social media in case i don’t received any call from some senior manager or head of indigo with apology email on [protected]@gmail.com i will submit all the details and clip and voice recording to news channels.

Regards
Shikha choudhary
[protected]

I booked my tickets under student concession for 20 september 2017 and i had the proof of it as a screenshot was taken by mee while booking the ticket and now the ticket appeared under normal ticket not under student concession. I am very sorry to say that i never accepted such pathetic mistakes by indigo. I assure never to take indigo for my journey. Now being a student i have to pay for my baggages. Plz assure that by today my ticket is done under student concession.