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www.goindigo.in
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Last updated Oct 30, 2024
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S
shabbir Rahim
from Anta, Rajasthan
Jun 28, 2017
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Flight delayed without prior information

Address: Gurgaon, Haryana, 122022
Website: goindigo.in

I was to travel on 24th june from hyderabad to mumbai on indigo flight 6e 809. I had an onwards flight to udaipur from bombay. I got to know that my flight was delayed to 25th june while doing web check in on my way to airport. There has been no communication to me regarding the same. On following up with indigo they furnished a fake mail which they said was sent to me but i never recieved the same.in fact on previous evening i got a reminder...
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Sumit Jindal
from Mumbai, Maharashtra
Jun 27, 2017
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Stolen jewellery from check in baggage

Address: 380052
Website: www.goindigo.in

I and my wife have traveled from kolkata to ahmedabad on 26th june 2017 (Pnr - dhzvjh (Sumit jindal) and b69rfy (Chandani jindal).

We had two check-in baggage (One suitcase and one trolley bag). Seal was put in kolkata airport in both the luggage.

When we received the luggage in ahmedabad airport the seal was not there in trolley bag.

We assumed that the same might have broken by mishandling...
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anitanam40
from Hyderabad, Telangana
Jun 27, 2017
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Hyderabad staff neelima and abhilasha

Address: Hyderabad, Andhra Pradesh, 500033
Website: indigo.in

The indigo staffers abhilasha and neelima read the boarding pass as 27th june and yet tell me that the ticket is for 3rd july and does not let me board. After arguing at how ridiculous their argument is they realised that they saw my future booking in the system and made a mistake by not allowing me to board. So their solution was to walk away and i had to book a new pricey ticket as i had no choice. My pnr was oe8rut. Are you guys paying...
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V
VSharma123
Jun 25, 2017
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Change my booking without my willingness

Address: 61021

I have booked a flight on 17th june from dubai to indore via mumbai for travelling on 27th june (Pnr number hfpfsn). I have received a call from indigo call centre india ' saying that you flight is cancelled & either you take your refund or travel via delhi. Then i checked with indigo airlines dubai office about the flight status they said the flight is on time. This seems the indigo airlines cheated with the customer and your customer care...
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Rohit Taparia
from Mumbai, Maharashtra
Jun 25, 2017
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Service check in

Address: Mumbai City, Maharashtra, 400091

I have flight at 5.10 a. M and had already done web check in fir the same so that i need not stand in que for handling my luggage.
The service is so poor they ade me and all other who had done web check in stand in que for an hour or less.
What is te use of web check in when customer has to face problem and no 1 attain the complaint. Even customer service executive are helpless....
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M
mansoor.khan
from Allahabad, Uttar Pradesh
Jun 21, 2017
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Travel bag broken

Address: Gurgaon, Haryana, 122 002
Website: www.goindigo.in

To my utmost surprise, when i landed in lucknow from pune on 16th jun, 2017, i found my travel bag zip broken.
The bag was checked before boarding the flight and a zip seal was put in place. So it can't be said that the bag went unchecked.

I confronted the on duty cse (Customer service exectuive) pankhuri, who claimed she was a senior officer, about the utter carelessness on part of the airline to have handled my baggage...
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Abam
from Chandrakona, West Bengal
Jun 21, 2017
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Misbehaviour towards customer

Address: Gurgaon, Haryana
Website: Go indigo. In

This is with regard to my flight number 6e - 841 which i wasn't allowed to board as i reached 45 minutes prior to the time of departure that was 22.50 p. M. Money doesn't matter but the quality of people you have placed on your front desk who are models of extreme good behaviour should be given a recognition. Miss reena placed at terminal 1in igi airport allowed mr. Sapalika flying to bengaluru by 6e-977 departing at 22.40 who came to the...
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A
Alingal
Jun 20, 2017
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Regarding the refund amount still not getting

Address: ZDFQGG
Website: [email protected]

Pnr. Zdfqgg indigo 6e.68 trip-[protected]' february 02-2017 this regarding some emegration problem was that date unfortunately they cannot travel the date my said i comblaint all redy emegration they saying u will get shortly the refound amound still i am not get refound amond"so plz any apdation plz inform me, thanks"[protected]@gmail.com mobail [protected]...
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R
Ravjyot
from Chennai, Tamil Nadu
Jun 20, 2017
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Being fragile baggage broken into 2 pieces

Address: Khordha, Odisha, 751001
Website: www.goindigo.in

I made my checked-in baggage as fragile but indigo airlines do not understand the meaning of 'fragile' due to which i got my checked-in baggage broken in 2 pieces. The baggage was thrown in front of my eyes.
Date: 19/06/2017
Pnr: b5gb5y
Travel details: chandigarh= delhi (12:00 - 12:55), delhi= bhubaneswar (15:45 - 18:00)
I dropped my baggage at chandigarh airport and got it broken in bhubaneswar airport.
Kindly...
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T
thakursatnam
from Mumbai, Maharashtra
Jun 19, 2017
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Staff rude behavior

Address: 400701
Website: www.goindigo.in

Hi
I have booked a ticket for indigo 6e 464 and completed my web check in before only and i have reached airport at 8:30 am due to lot of people in line i requested the ground staff to let me clear my luggage and until i reached counter by 8.50 am the staff says you cant board the flight as your delayed.
I would like to if same thing happens from flight authority said like flight gets delayed by 30 minute or 15 minute we would...
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Prachi Debnath
from Duliagaon, Assam
Jun 17, 2017
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Ignorant behaviour of air hostess

Address: 799001
Website: www.indigo.in

I'm a female passenger and iwas travelling all alone via indigo flight 6e 358 from agartala to imphal on 17/06/2017 at 12.45pm. I was alloted seat no.20b inbetween two adult male passengers. I requested either of them to let me seat in any side rather than being in the middle of both of them but no one assisted me. I was feeling very much uncomfortable. Then i requested airhostess "priyanka" to request them but she clearly denied that she...
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R.chandranathan
from Duliagaon, Assam
Jun 16, 2017
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Complaint against crew member and food relating

Address: 781007

Feedback tb4z9m comments:sorry to say that there was no girl power!!! I boarded the flight at 11.15am and was seated in the 4 th row with a prebooked meal coupon. But sad to say that the flight attendants were so unprofessional that they could reach our row only at 12.45pm. And when i requested for chicken junglee sandwich i was told that it was not available as it had gotten over.. Nor did i get the choice of my beverage.. Paperboat anar/lime....
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Lata Habbu
from Visakhapatnam, Andhra Pradesh
Jun 16, 2017
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Non issue of boarding pass at vizag airport on 15 june 17

Address: Gurgaon, Haryana
Website: www.goindigo.in

1. I am bharat. I had made a flight reservation on 08 jun 17 to travel to bengaluru through indigo airlines. The flight details are as follows:
Flight no.: 6e 287
Pnr: ag8m5h
Dep date: 15 jun 17
Dep time: 0755h

2. I reported at the airport at boarding pass issue counter 50 min prior departure, i. E at 0705hrs. As per the ticket, the counter is closed for check in 45 min prior departure at 0710h....
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sanjaynikita
from Indore, Madhya Pradesh
Jun 16, 2017
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Ticketing

Address: Indore, Madhya Pradesh, 452002

I have booked two return tickets on 15thjun at 10.45 pm for indore-delhi and delhi-indore, timing 7.00 am and 7.15 pm. But when i received the ticket over mail the return ticket timing were 4.50 pm. I tried to correct it online but of no use. Wrote a complaint to the co but did not get any reply. Went in the morning to indigo office at indore airport they charged me 5828 for changing the return ticket. Although tickets were available in evening...
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Rituraj Suman
from Bengaluru, Karnataka
Jun 15, 2017
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Complaint regarding check in baggage and callus staffs

Address: Gurgaon, Haryana, 122002
Website: www.goindigo.in

I had my flight on 15th jun 2017 at 12:10 pm, i had powerbank in my checked-in luggage. I acknowledge that it was my mistake and it was even notified through sms also. Actually i was about to carry that luggage with me in hand however but at the last moment since weight was unfortunately more than 7 kg i had to check that luggage in.

But my concern is when luggage went through screening why it was not notified to me earlier....
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Sandeepvrao
from Chennai, Tamil Nadu
Jun 14, 2017
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Non response by customer care dept of Indigo for complaint logged on 29/05/17

Address: New Delhi, Delhi

Dear, we were the unfortunate passengers who were on the delhi - hydrabad flight which had techinical issue and had to go thorugh a emergency landing procedure in delhi on 19th may 2017. Due to this i missed the connecting flight on indigo to chennai. At hydrabad, your ground staff promised us food and additonal support to enable us to go to chennai as we were travelling with children. Since we had paid for food, they assured us that they...
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A
armotwani
from Pune, Maharashtra
Jun 11, 2017
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Not allowed to board with boarding pass. Has to pay fare difference for next flight

Address: New Delhi, Delhi, 1100O1
Website: www.goindigo.in

Passenger name: aayush motwani
Email id: [protected]@rediffmail.com; aayush. [protected]@gmail.com
Event date: 09.06.2017

I was flying with indigo airline on 09.06.2017 from delhi to pune departure time 17:50 and collected boarding pass around 15:30

I was at the boarding gate much before time but just before boarding had to urgently go to toilet. I informed the person at the boarding gate regarding my...
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basab_saha
from Mumbai, Maharashtra
Jun 10, 2017
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Staff related at bengaluru airport

Address: 400079

At the boarding gate, ms armin and mr nilesh m, snatched by laptop bag with a rude tone claiming that aircraft is new and limited cabin baggage space, so i cannot carry my laptop bag in the cabin. How do i carry my laptop or who is responsible for the bag if i check in... The answer i received with a rude note that i must carry the laptop in hand and indigo wont allow my laptop bag to carry in cabin... I requested that passengers carrying...
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rhythem jain
from Ratlam, Madhya Pradesh
Jun 10, 2017
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Not allowing to board the flight

Address: Indore, Madhya Pradesh, 452010

I was traveling to delhi from indore. The flight was supposed to leave by 09.40 a. M. I reached by 08.50 a. M and qued up in the line for my boarding pass. While waiting for my turn to come for 15 mins the attendent who was issuing the tickets told me that i won't be able to board the flight as i am late (45mins) by their given default time. I requested her and asked her politely to let me board. But the woman didnt allow me and asking her...
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fagunsoni
from Tumkur, Karnataka
Jun 8, 2017
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Complaint for check in baggages

Address: New Delhi, Delhi, 110001
Website: www.goindigo.in

I was travelling from delhi to ahmedabad on 07 jun 2017, in indigo flight number 6e 658. My power bank was in my baggages which i had wrongly kept. During boarding my flight they called up my brother and snatched his boarding pass and further wen he asked about why his boarding pass is being taken away they said him to go to the checking point and when my brother went to the checking point they told him to unpack the bag and he himself took...
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