IndiGo Complaints & Reviews

Taxinvoice - wb1171808bb49369 dt. 05.08.2017 sent to me on email on 17.09.2017, after a gap of 42 days!!!, without the customer name and customer gstin.

Details are
(A) customer name : bajoria & co
(B) customer gstin : aaefb9437e1zs
(C) address : ganesh ghat, cuttack 753002, odisha

Pls confirm, revise and send accordingly asap without further delay as the due date of filing gstr 3b is 20.09.2017 only two days left now.
My contacts [protected], p&t [protected]

Kindly expedite, delay at your end will be at your costs

Hi team,

Hope you i could get a faster resolution from your end.

Details of the issue:
On 29/08/2017 i had to board the flight from bangalore to bhubaneshwar at 3.40pm. Pnr no: j8w2xv. Unfortunately i reported to the check in counter at 3.04 i had 36 mins time to board the flight but the officials said no. I have called and checked with indigo but they said since you have reported late you were not allowed as the counter closes 45 mins before the departure. My question is if this is case why this is not followed strictly, still i can see even they are allowing a passenger even if less than 30 mins left. They are saying in some cases they are allowing, then as such they could have allowed me too. If they are allowing means i had also possibilities of boarding the flight. Now they are arguing with their policy but i can see the policy violates some time. It was my hard income money and they simply took and when i beg for the refund, they are agreed only to refund the taxes but that also not yet refunded. Now i am claiming the full refund.

Your urgent assistance would be greatly appreciated.

Thanking you,
Samir aktar.

We was at Ahmadabad airport boarding gate not nad and gone to washroom at the time of boarding just started, on return we was not allowed to board in the flight . No announcement and intimation given to us inspite was was at boarding gate from last 1 hr. Flight no 6E 555 from Ahmadabad to delhi on 16.09.17. The company had charged unjustified amount for next flight.

My husband srinivas gedala, travel by by indigo airline flight from mum-hyd, pnr - afp2xn on 15th sep. The flight departure time was 4:30 pm, but it was delayed by 2hrs 15 mins. The staff at the airport, just inform due to technical issue it was delayed. They serve snacks to the passenger, after boarding. But my husband was not served snacks. I know this may sound very small issue, but it we feel like that we got the free tickets, so we were not served. But fyi, it was full paid ticket without any discount. Need to explanation from the airline for delay and also for this type of discrimnation. Always we face bad service from indigo. So need to bring this to your notice.

Hi team,

I have booked my ticket from muscat to kochi from marmul travels muscat. Booking ref - f15myh. While booking my ticket, i have clearly informed the concerned person to book on thursday night, as it is an online booking, i have downloaded on 14 evening only. While checking in they are telling i can't able to go. I was totally struck up. I dint get any support from indigo or marmul travels at my critical situation. Indigo has the responsibility to change my ticket and allow me to go in the same flight. Even after my continuous request and begging no one turned up. I can clearely state that this is not my mistake. I need justice in this issue. And i have booked new air india flight to kochi.

Am looking forward for a genuine response and compensation from indigo. How ever i am gona file a complaint for compensation. And i also assure that no one from my family, friends, surroundings would not fly in indigo any more..

Sir someone is misusing your brand name, actually i am insearching of job, i have 14 months experience in hewlett packard enterprise. I was part of accounts payable team. I updated my resume in shine portal. Some consultancy were around 3 or 4 days they are calling back to back. They told me you are appointed to indigo airlines company suddenly i am happy, after that they were asked 2500rupees, but i told him i dint have single penny but they forcing me like if you want to good job you have pay 2500 rupees i often told i didn't have single penny. If you want good job you have 2500 rupees mandatory after long struggle they said ok you have pay only thousand. After long struggle i arranged one thousand rupees after that they gave online test and again they were asking one thousand ruppees. How could i arrange plz me sir, i am financial weak person they were losing ever brand name also plz help me out of this problem my humble request to you.

Dear sir, i have booked flights for kolkatta from nagpur by flight no 6e 403. I'm regularly travelling and this time when i reach to nagpur terminal one staff as miss bhoomika hinge staff no: 25826 darely misbehaved. 1st she asked me for identity and asked for govt id proof. I showed her id issued from bsnl mizoram. She insisted for another id, so also i showed her adhar card /driving licence and income tax pan card which were at once received through whatsapp. Your security in charge and other staff verified authouticity and proceeded. On very next the same lady staff objected on 2 kg excess luggage. I requested her that i'm carrying a single baggage and so no handbag to get out excess which are only books and clothes. Finally after intervention of a senior lady, she allowed the baggage. I requested the lady staff that im travelling frequently and didn't experience such extreme pain before.
I request for a suitable and timely actions as such misbehaved affected my reputation and dignity.
For no good reason she tortured me and trying to make my flight cancelled. Why she was arrogant, she only knew.
If no action, i will have to go to consumer forum against the indigo aviation. Thanking you.

Honorable sir, i have one air ticket for my son from patna to dubai via delhi with payment seat number xl 2a but at the time of issue of boarding pass counter staff has issued seat number 28g instead of xl 2a when my son has asked my father has booked ticket with payment seat then she told your father has booked seat only from patna to delhi only not from delhi to dubai how ever i have paid aed 25.00 for the seat from delhi to dubai and the same seat has been allotted to another person.

You are requested to take action accordingly. My communication email address is [protected]@yahoo.com
Home address ;-

Chandeshwar prasad
Village - mahammadpur
Post office - bhithi
District - siwan (Bihar)
Pin 841434

Dear team,
I booked flight from indigo 6e 755, from delhi to mumbai 4 pm, boarding time is 3:35 pm 25 minute before the flight time.. However i reached 40 minute before check in that is 3:25. It means i reached 35 minutes before boarding time and 10 minutes before gate closer. And there were no rush on counter so i can easily took my flight, however inversely they are spoiling the time in argument that time is to close the gate 25 minute prior and closing the gate 30 minutes ago and forcing to buy tickets for next flight

I reached airport after 3 hours stuck in traffic and indigo didn't allow me for 3 or 4 minute late and also waste my time and console to take next flight ticket to book there vacant seat they charged 3200 more rupees.

I have been chasing indigo since 3 sep and it is 12th today. Clearly, indigo is least concerned about the customer service. Your customer support is just booming my inbox with indigos standard reply saying that we will get back. No wonder your services are so inefficient. I faced 3 issues and none of them were answered till date.
1. My family reached the airport and your long queue of checkin 45 minutes prior to closing of the counter. But your executives moved them around different counters making the situation more worse and finally told them that they have missed the flight and they have to buy another ticket. Did you guys sell off the tickets to some other passenger? I would like to know that.
I have worked in aviation industry and i know how it works. A check-in does not take more than 3 minutes untill ofcourse your cse are so inefficiently trained to do so and meet the standard of the industry
2. Your executives told them that the ticket price for previous flight will be adjusted in the new ticket, which they never did. Why did they misguide my family by saying so? Is this how indigo train their staff to misguide the passengers?
3. When my family didn't have any option due to the emergency situation they bought your ticket and went to the checkin counters to checkin the baggage but to my surprise i got to know your cse didnt even check in the baggage and made them carry it all the way till the aircraft and offload it on their own later. Is this your way of punishing elderly passengers.
Indigo airlines has proved to be an epitome of inefficient customer service. I have waited almost a week for you guys to get back and i am not going to let this go easy. I want explanations to all my questions.

I have booked a ticket on 02.09.2017 bearing pnr xetkyg, from pune to kolkata. As my destination is wrong i cancelled it within a hour and talked to your customer service. Again i booked a ticket bearing pnr abyfjz. Till today i didn't get refunds. Kindly let me know when i will get my refund? I got a mail that you will get full amount refund, i. E rs 6376/-

Hi sir/madam,

This is yasaswee from bangalore i got a call from am person called neha [protected] and recruiter for indigo airlines and they asked me to feel of rs 2000 to gaurav and got details in msg. And mail from hrteam. [protected]@outlook.com again later they asked to pay 6000 for background verification later 23000 for training and they sent me mail after every payment stating it is refundable amount in my 1st month salary and after paying 23000 to summy raj and i got offer letter in a soft copy and now again they asking me to pay 25000 to get hard copy and for insurance facility etc and its not refundable. Please help me on this

Dear team,

This is with huge concern that i am dropping a note.
We had a flight today at 09 sept 2017 at 2:00 am ist flight number 6e338. We had a very critical function to attend on saturday 09 september 201. With the trust that indigo will deliver a fair service level, we booked the flight couple of months before and was hoping that it could be one of our memorable journey.
But i believe it did not last for long, the flight 6e338 was cancelled and we got a call at around 9:15 pm ist on 08-sept 2017 that is just few hours before the actual departure time that it is cancelled. I spoke to the support agent to help us with an alternative flight that could help reach our destination within the time limit, however none of the flight was available. We were then forced to cancel the flight and had to book a costlier flight for the same day.
Due to this last minute cancellation the total loss that i had to bear was in the tune of 24000 for 3 tickets, since it was not our fault i would request you to kindly provide compensation for the loss that i had due to this last minute cancellation.

My pnr details are: mytf4z

Passenger name: sumesh sethumadhavan nair
Rhutu sumesh nair

My dad's pnr details is: a837gs
Passenger name: sethumadhavan nair

Let me know what further details that you would require to compensate for the loss that i to make by opting costlier flight.

Please note, if the issue is not resolved i would be forced to raise this in the consumer court against indigo for compensation.

Thanks,
Sumesh
[protected]
[protected]@gmail.com

As per id - nf[protected], return flight ticket for three passengers namely, parveen singla, romesh chander jindal and santosh rani was booked on 27/6/2017 for flight from delhi to bangalore on 9/8/2017 and from bangalore to delhi on 19/8/2017and user development fee of rs.564/- per passenger from delhi to bangalore and rs.829/-per passenger from bangalore to delhi was charged as per issued invoice/ fare details. As dgca has slashed/abolished the udf for delhi airport, request for refund the excess udf charged from us was made to indigo airlines as per advice/ response given to us by mr. Divyash kaushik of make my trip india pvt. Ltd in reference id[protected]. Through e-mail on 21/8/2017 & again reminded on 27/8/2017 but uptill now neither any refund nor any response has been received. Kindly get us the refund.
Thanks,
Romesh chander jindal, passenger

Hi,
This is prashanth & i had booked tickets for 2 adults in indigo airlines to travel from blr-kolkatta-bagdogra (Ixb) on 2nd sep 2017. Just 2 mins before we boarded the flight, we were told that i cannot board the aircraft since i had a power bank in my check-in baggage. I understand that we should not have checked-in powerbank, but i should have atleast been told at the check-in counter if i had a power bank or at least an announcement was made once indigo airlines figured out that there was a powerbank in my check-in baggage. We had cleared our security almost 50 mins before our departure. Indigo airlines could have announced or probably called me to verify my baggage and they did not do this. The lady near the gate mentioned that we cannot board the flight 2 mins before that gate closure. This is not fair at all.
When i requested we can travel in the next flight which is at 08:20 am to kolkatta after our check-in baggage was cleared. But the reservation manager told me that this is not possible at all and we could not cancel our next flight leg (From kolkatta to bhadogra). When i escalated this issue to the one of the mananger, he asked us pay additional amount of rs 3200/ticket (Ie 6400 rs for 2 people) for us to travel to kolkatta after we paid the amount, we see that there was about 10 seats which was vacant
Indigo airlines could have handled the situation much better and this left us in a very bitter experience overall.

Flight no: 6e-339
Time: 06:20

Regards
Prashanth
Mobile no: [protected]

I paid full price for my sisters ticket and her 4yrs old daughter ticket. When she reached at the airport, the staff told her that seats where baby's can sit comfortably are not available, so she agreed and took another seats. When she reached inside the flight, somebody was already sitting on her assigned seat and that men denied to get up as he said he paid for that (Which is right, as he also paid) but my sister wasn't travelling for free even with her daughter. Cabin crew shamelessly asked my sister to hold her daughter in her lap as flight is full. Imagine this situation where her daughter who is 4 years old will be seating on her lap in middle seats. This is really dangerous and horrible experience that we had with indigo.

Hi gaurav & indigo ceo and indigo directors,

You are completely escaping and hiding... Like

In my recent previous mail, i have clearly mentioned that your web - check-in was not working and in turn i missed the flight...

And hence it is complete responsibility of indigo to return the money and through offers and discounts in future flights to cover complete 4200 rupees...

Note that in your below mail, you are not at all taking about web - check-in issue... You are completely escaping and hiding.

And it indicates how loyalty you and your company... It is very shame to indigo...

If indigo won't offer of amount 4200 rupees to me then

If indigo, won't return my refund or discount offer to cover 4200 rupees then

1) i will never travel through indigo in my remaining life

2) also indigo is fully cheating me, and hence i will publish my bad experience in social websites

3) legal move on indigo since your web-check-in is not working and you are fully responsible for to return 4200 to cover fully through discounts

4) i am cursing indigo, to go huge loss in coming quarters and will close through bankruptcy

5) also i am cursing the indigo management and partners to go huge financial loss in their personal life.

- ram gantasala - [protected]
=
On thu, sep 7, 2017 at 2:12 pm, indigo customer relations wrote:

Dear mr. Gantasala,

Thank you for writing to indigo.

At indigo, we maintain complete transparency and inform our passengers about the counter closure time before confirming the reservation. The complete information is mentioned on your itinerary as well.

It was not possible for our staff to accept any passenger at the time you had reported at the check in counter.

While we always try to provide assistance to our passengers who arrive late, we would request your understanding to the fact that our operations are regulated by various factors which are beyond our control and it is for this reason we need to maintain our schedules accordingly.

Our endeavor has always been to accept our esteemed passengers on their booked flight, however, this effort is based on lot of factors.

Adhering to our policies, we are in no positon to provide you with any refund.

We remain committed towards offering you the best of our services at all times and look forward to assist you with your future travel plans.

Thank you for choosing indigo, we look forward to serving you on-board.

For reservation, fares and schedule information you can contact our 24 x 7 call centre at [protected] or visit our website www.goindigo.in.

Once again thank you for communicating with us.

Best regards

Gaurav singh
Customer relations
Interglobe aviation limited ("indigo")
Level 5 tower d global business park
M g road gurgaon haryana 122002 india
P +[protected]
W www.goindigo.in
— original message —
From: raman. [protected]@gmail.com
Received: 9/7/2017 1:38 pm
To: [protected]@goindigo.in; customer realtions; customer relations; customer relations; customer relations.; customer relations..; [protected]@goindigo.in
Subject: re: fw: your indigo itinerary - ci832r - serious action on indigo - i need to talk with indigo ceo crm:01426218 fully lieing

Hi gaurav and indigo team,

You are completely lieing... I tried multiple times to do the web check-in, but it is completely failed to open...

It is complete responsible of indigo itself to return my complete money..

It is always bad habit of indigo to miss the people and reach 30 mins early to destination and same thing happened on that day..

If indigo, won't return my refund or discount offer to cover 4200 rupees then

1) i will never travel through indigo in my remaining life

2) also indigo is fully cheating me, and hence i will publish my bad experience in social websites

3) legal move on indigo since your web-check-in is not working and you are fully responsible for to return 4200 to cover fully through discounts

4) i am cursing indigo, to go huge loss in coming quarters and will close through bankruptcy

5) also i am cursing the indigo management and partners to go huge financial loss in their personal life.

- ram gantasala - [protected]
=

On thu, sep 7, 2017 at 12:57 pm, indigo customer relations wrote:

Dear sir/ ma’am,

Thank you for writing to indigo.

With regards to your mail, we would like to inform you that, at indigo, we close the check in counters 45 minutes prior to the scheduled departure time of the flight. This information is also mentioned on the itinerary sent on confirming the reservation.

We try our level best to accept passengers reporting past the scheduled reporting time, however, on 3rd september, 2017, it was not possible for our staff to accept you at the time you had reported at our counters as the counters of 6e-6417 from delhi to kochi were already closed.

We strongly recommend our passengers to report at the airport at least 2 hour prior the scheduled departure time to enjoy a hassle free boarding experience.

It is not just a matter of printing a boarding card or accepting a passenger, once counters are closed the load sheet needs to be amended, head count has to be changed, baggage (If any) holds also need to be re-opened to accommodate any addition which may further hamper the operations.

Moreover, had there been any possibility, our staff would have accepted you for the flight without any hesitation as we always try to accept the passengers reporting past the scheduled time, however, this effort is based on lot of external factors.

We would like to inform you that the seat on your went vacant and therefore as per policy the complete booking amount gets forfeited. However, an amount of inr 743.00 towards no show taxes has been processed to the travel agency account which was used for making the booking.

Also, this is to inform you that our website is working perfectly fine and we are unable to locate any error at our end. We would request you to kindly share the screenshot of the error for enabling us to investigate the issue with our it department.

Further, we do not accept the payments over ivr using diners club cards.

We request your kind understanding on the need for our policy and look forward to serving you again.

For any assistance, please feel free to write to us.

For reservation, fares and schedule information you can contact our 24 x 7 call centre at [protected] or visit our website www.goindigo.in.

Best regards

Gaurav singh
Customer relations
Interglobe aviation limited ("indigo")
Level 5 tower d global business park
M g road gurgaon haryana 122002 india
P +[protected]
W www.goindigo.in
From: ramanjaneya setty gantasala [mailto:raman. [protected]@gmail.com]
Sent: sunday, september 03, 2017 3:24 pm
To: indigo; corporate
Subject: re: your indigo itinerary - ci832r - serious action on indigo - i need to talk with indigo ceo

Hello, very worst service by indigo.

1.
I reached hyd airport at 1.15 pm and i don't have check-in luggage also. Nearly 40 mins available. But still your team is not allowed me to travel. Your manager abdul sattar is very badly spoken. Indigo should remove him from the job. Also

2.

Also your website web is not allowed me to do the web check-in which i was tried at 11.30 am even after paying the pending amount. Also

3.

Also yesterday indigo is not allowed to accept the diners - club card through ivr when i am trying to pay difference of amount through customer care help.

So indigo is fully responsible for the loss of money along with my valuable time

To reach airport, spent 700 rupees. So total of 3500 + 700 = 4200. Along with valuable time lost which i can't measure.

If indigo, won't refund complete amount 4200 within, 72 hrs then i will be starting a website 'donot-travel-indigo.com which will collect the feedback of indigo travellers who experienced badly by indigo.

So shortly i will create the website
'donot-travel-indigo.com to collect the bad experience of the indigo travellers if i won't receive 4200 cash immediately.

Pls forward this email to ceo.

Ram gantasala
[protected]

Indigo is desperately forcing the customers to rescedule the flights... By closing the boarding gates without any announcements... This is cheap trick... We were at the gates 20 mins before the flight but they didnt allowed us to board... They rudely said go buy another flight... The gates are closed... This is a silent airport and there will be no announcements...

I lost 15k for this... This is my hard earned money... If they are so punctual about time then atleast they should refund my amount... Me and my family will never buy or recommend this airlines...

I have booked flight tickets through irctc

Date of travel: 03.09.2017 9.25 flight from hyderabad to coimbatore-pnr no. M8lwhf. Due to change of flight schedule ticket cancelled and got refund amount of rs.1080 only. Cancelled through irctc login

Date of travel:03.09.2017 flight from coimbatore to hyd
Pnr no. M8lwhf. Cancelled through indigo web site since the flight time schedule changed more than 5 hours.
Refund amount of rs.3850 as informed by airlines customer care not received. Indigo airlines already communicated to irctc for refund of rs.3850 to me

Travellers name: mrs mangalatulasi
Mrs visalakshi

Z95hjv:

I almost got hearning problem permananetly after boarding 2 flights one from pune to hyd and second one from hyd to chennai.. Both flights all my friends (Around 17) got thier ears damaged. I had spoce jet journry a week ago but we did not face any issues.. Is there any stupid whic can get an answer or do you want to use social meadia to get answers.