Ixigo Complaints & Reviews

I had booked a flight ticket on 21st of aug 2019 booking for delhi - hyderabad flight with booking id: if[protected]and the booking could not be confirmed due to payment failure. But the payment was deducted from my account for ticket but did not received any refund. Its been more than 45 days and the amount has not been refunded to my account. The issue has to be resolved on high priority.

+2 photos

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Nov 11, 2019

Updated by Priyanka Arepu Still how much time will it take to get my money refunded

Nov 11, 2019

Updated by Priyanka Arepu I had booked a 3 flight tickets on 21st of aug 2019 booking from delhi - hyderabad flight with booking id: if[protected] and the booking could not be confirmed due to payment failure. But the payment of Rs.12, 000 was deducted from my account for tickets but did not receive any refund. Its been more than 45 days and the amount has not been refunded to my account. The issue has to be resolved on high priority.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Priyanka,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now. Please check your statement once.

For any other assistance please do let us know.

Regards,
Team ixigo!

Nov 18, 2019

Updated by Priyanka Arepu I have not received any refund till now even though after checking the bank statement. Kindly refund my amount as early as possible. And also you said that refund has been initiated, I want that track record of the refund i.e I need a screen shot or anything else which reflects that the refund had been initiated.

Verified Support

May 12, 2020

Ixigo Customer Care's response Hi Priyanka,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now. Please check your statement once.

For any other assistance please do let us know.

Regards,
Team ixigo!

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M

manvi tanvi

from Haridwar, Uttarakhand

Nov 5, 2019

Pnr [protected], rukmani garg

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Address: New Delhi, Delhi, 1100001

I had booked a flight ticket from bangalore to goa and paid via upi but the ticket never got confirmed and i had to book a new ticket at a higher price as there is no customer care number provided by the company. I just have the details of the money deducted from my account but no other details or clarifications have been provided by the company. Last minute booking also cost us a lot and it seems to be very poor service

Dec 21, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Sukomal,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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S

Sekhar Bist

from Chennai, Tamil Nadu

Nov 5, 2019

Sir, I had booked tickets from Bangalore to Delhi and back for dates 24 Jan 20 (onward journey) and 08 Feb 20 (return journey) but when taken print out it shows that tickets are booked erroneously from Delhi to Bangalore and back for same dates, due to some error while booking, please suggest further action for same

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nrajeev2

from Pathanamthitta, Kerala

Nov 5, 2019

Flight tickets booked on 20/8/2019
PNR AG6D3J
Pnr. BETRWC. cancelled due to change in
time of departure.But the refund is not
yet happened. Indigo Airlines replied to
my mail informed that amount is refunded
to the agent.Please refund without delay
to my Bank account, thru which I booked.

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On 31 oct i was traveling from jaipur to delhi with my friend. During travel operator was changed my bus as well as not drop us on time due to that we are not able to reach on exam centre on time. Then now who is responsible for that and who will pay for that an student or the medium ixigo or the bus operator. Bus timing for drop at karol bagh at 10:45 but they drop us at iffco chowk at 11:00 and they dont have facility of transport for karol bagh drop. Result is we are not reached on time for exam. My friends admit card i am attached below

+1 photos

Nov 2, 2019

Complaint marked as Resolved

I was call to ixigo today regarding thT matter on there helpline number but they dont give any conform reply simply told to me that submit an complain .so i was submitted the same to their department but solution didn’t got

Ixigo customer support has been notified about the posted complaint.

Nov 02, 2019

Updated by Sanjeev bugalia Sir i was submitted the same to ixigo

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Sanjeev,

Greetings from ixigo!

We sincerely apologise for the unwanted trouble caused.

Please note issue has already been raised to the team concern and shall be resolved soon.

For any other assistance please do write back to us at [protected]@ixigo.com.

Regards,
Team ixigo!

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Sanjay9297

from Mumbai, Maharashtra

Nov 5, 2019

My payment was successful but no ticket was allotted no message about the ticket details were sent I want my refund attaching my payment reference number

about bus travel - Comment #3577744 - Image #0

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Address: ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India, 122002

I tried to book a flight through ixigo app on 01.11.2019 at 15.40 pm. Rs 3139/- deducted but it was shown that transaction was failed.
I want to know that till when we will get refund?
This type of incidence causes difficulty to consumer due to blockage of money.
.
Name ajay kumar
Mode of booking: ixigo app
Money deducted for flight no. Sg 6712 for 10.11.2019
Mode of payment "paypal"
Amount rs 3139/-

+2 photos

Nov 2, 2019

Complaint marked as Resolved

paypal updated that refund received from ixigo and will be reflected in the bank account shortly

Ixigo customer support has been notified about the posted complaint.

Nov 02, 2019

Updated by ajaykcr papal updated the refund status in their statement.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Ajay,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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R

Rahuldeepak

from Nagpur, Maharashtra

Nov 5, 2019

I have made transaction via ixigo train aap through upi payment mode transaction occured but no ticket or pnr status generated

money deducted but flight not booked, showed transaction failed - Comment #3577600 - Image #0

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Address: Pune, Maharashtra, 411005

Res sir
On 29/10/2019 i tried to book rail tickets on ixigo app from vadodara to pune, all procedures complete, payment done but i don’t get tickets.
Request you to cancel my transaction and refund my paid amount. I attached screenshots of my transactions.
I tried to book twice both time same thing happened. How we can relying on such applications.

+1 photos

Dec 22, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Raju,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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I made two transactions for booking from howrah to jasidih & jasidih to barauni tickets from ixigo and chose gpay for payment but ticket was not booked but in gpay statement its showing "transaction with ixigo successful". Debited amount - 3250.4, date and time : 01 nov 2019, 06:45am, upi transaction id[protected]. And 1800.40, date and time :01 nov 2019, 08:22 am, upi transaction id[protected]. But in ixigo there is nothing visible about this transaction.. Kindly refund the full amount.

+2 photos

Dec 19, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Regards,
Team ixigo!

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Address: Chirag dhani, Fazilka, Punjab, 152116

I had booked a railway ticket on 25th of oct booking for chandigarh (Cdg) - abohar (Abs) train with booking id: ixitr[protected] and[protected] could not be confirmed due to payment failure
. But the payment was deducted from my account for both ticket but did not received any refund
Plz help me
Should i trust you guys again while booking ticket or shift somewhere else
Is this the customer experience you provide
Help me fast

+5 photos

Dec 19, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Anmol,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Golf Course Road, Parsvnath Exotica, DLF Phase 5, Sector 53, Gurugram, Haryana 122002, Gurgaon, Haryana, 122002

I made a transaction for booking mumbai to banglore return tickets from ixigo and chose ola wallet for payment but ticket was not booked and in ixigo it showed payment failed But in ola wallet statement its showing "transaction with Ixigo successful". Debited amount - 4697, date and time : 30 oct 2019, 02:32 pm and transaction id d-EIHL-CATN-9R6P. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and So please refund the full amount of rs 4797 asap.

+1 photos

Dec 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Parth,

Greetings from ixigo!

We wish to inform you that refund of Rs 4697 against the failed booking attempt has already been initiated and the same shall reflect into your account by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Address: flat no 102, siddhi palace 15, shilpa society, Manish nagar nagpur, Nagpur, Maharashtra, 440015

Dear sir/mam,

I had trying to book air ticket through ixigo with your partner cleartrip, transaction unsuccessful, but rs. 12, 424/- had deducted and payment credited to airtickets india pvt. Ltd. Cleartrip sent mail to me for payment unsuccessful. But 14 days pass-out rs. 12, 424/- not credited in my a/c. Pl. Look in to the matter and resolve the issue at earliest.

+1 photos

Dec 20, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Santosh,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account in by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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R

Ruttala Ranjitha

from Madanapalle, Andhra Pradesh

Nov 1, 2019

I tried to book a train on 29th October and paid via upi id, once payment was done the app is closed its didnt redirect to irctc website. 810.89 rupees was deducted from my account and didn’t book a ticket .
I attatched the payment details also please do helpful

Please refund my money

port blair - chennai one-way (trip id: 191014432300) - Comment #3575151 - Image #0

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Address: Pune, Maharashtra

I would like to inform ixigo that while booking train ticket on 29th oct, my money deducted from account[protected]@upi paymet inr 11655.60) to account utib[protected]) [protected]@axisbank...

This is very unfortunate that ixio do not have any customer care care number and any consumer not able to call any where. This is cheating and not acceptable.
As i have not received any ticket confirmation, please refund my money asap to above account

Name: arvind kumar singh

Dec 19, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Kumar,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account in by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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CS Nikita Manani

from Mumbai, Maharashtra

Nov 1, 2019

Team, I have tried booking one ticket on October 28, 2019. The amount got debited from my account but I did not receive the tickets. Request you to please refund the amount asap. Transaction details are attached with this complaint.

Regards,
Nikita
[protected]

money deducted from from upi 9028043416@upi but no ticket received - Comment #3575099 - Image #0

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A

Anand Hinduja

from Malegaon, Maharashtra

Nov 1, 2019

Sirji please help me out for your company deduct my amount of Rs.1382.6 from my bank account please take a fast action on this thak you

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S

Saikiran Gudladona

from Bengaluru, Karnataka

Nov 1, 2019

Hi,

I have canceled my flight ticket with Indigo. However, Ixigo is not issuing a full refund. I have attached all the required screenshots and e-mails asked for please help me I am a student and really need help.

Booking ID - IF[protected]

Phone number - [protected]

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Address: 560048

I booked a train ticket through ixigo and fare was 473. I made the payment through google pay, the amount got deducted and payment was successful and when i came back to ixigo page i see no confirmation and no trip id generated. The chat support is stupid automated robot and doesn’t answer anything. I have sent an email to [protected]@ixigo.com and waiting for refund. I have also contacted my bank they asked to contact the merchant. Which i already did. Now waiting for reply from the ixigo team

Dec 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Regards,
Team ixigo!

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I had done a bookin. frm renigunta to kalaburgi on 22 oct
via 11042 mumbai express..4times money was been deducted..among once was used for bookin n one was refunded back but d rest ..no status at all..vl b prvdng u d screenshot of my transaction..though ur sayin k transaction was failed but it wasn’t as i do hve d details..plz refund it asap..

+2 photos

Dec 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We are not able to find any details. In case of amount is still not credited we request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Regards,
Team ixigo!

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A

Amey Bhise

from Sangli, Maharashtra

Oct 30, 2019

I did my train reservations on 24th October and paid ₹1355.44. The money got deducted but they did not provided me with the train tickets. When I contacted the bank, they said the money will be transferred within 2 days. It’s 30th October today and I did not recieved and money. I request you to please help me getting my money back.

complaint against refund of money - Comment #3573150 - Image #0

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A

Abhijit Srivastva

from Gurgaon, Haryana

Oct 31, 2019

PNR : DZU7KG
Booking ID : IF[protected]
Booking Date : 22 October 2019
Travel Date : 05:10 AM 23 October 2019

I am unable to cancel this ticket as it is not showing on my ixigo portal. Why it is so difficult to cancel a flight.

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M

Mekala sravan

from Hyderabad, Telangana

Oct 31, 2019

I just booked a Train ticket in ixigo app from Hyderabad to Tirupati on 21 st October and ticket was not booked and my money was deducted from my bank and didn't refund to my bank so kindly please refund my money

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Address: Wing B, Block H2, Manyata Embassy Business Park, Nagawara, Bangalore, Karnataka, 560045

I booked 3 flight ticket booking from bangalore to kolkata on 26th oct'19 for 3rd november 2019 at 5:45 am via rachi (1 stop). It was an indigo flight# 6e822. I have used google pay as the payment method. The money has been successfully paid to ixigo. After the money got deducted from my account i was redirected to the homescreen and i didnt get any confirmation for the booking. I called the indigo customer care and checked there was no booking in my name. Now i have mailed ixigo at [protected]@ixigo.com but i have not received any reply from them.

When will i get my refund?

I am attaching the payment screenshot for details. Kindly refund my money as soon as possible.

Email id: azlaan.[protected]@gmail.com
Mob no: [protected]

+2 photos

Dec 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We wish to inform you that as confirmed over e-mail earlier refund against the failed booking attempt has already been initiated and same shall reflect into your account in by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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A

Anil Shatma

from Noida, Uttar Pradesh

Oct 30, 2019

I need only GST number of my train ticket, Whose PNR NO is [protected],
IXIGO BOOKING ID is- IXITR[protected] DATED of booking- 03/May/2019
Transaction ID is- 2RD6US76GZ04RN473H
But after two days passed no one understand my requirement :- it's just GST Number which is not available on my train ticket.

flight ticket not confirmed, but money got deducted. - Comment #3573255 - Image #0

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Hi
I was trying to book ticket of irctc for date 5th nov 2019. I paid ticket money by phone pay of amount 2557.67. Money get deducted but nothing is visible on ixigo app. While on phone pay its showing money transfer to ixigo. I have attached the screen shot of phone pay. Please look into the issue

Below is the transaction id.

C1910281154366459409803

+1 photos

Dec 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Ankit,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account in by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Monish Walia

from Narwana, Haryana

Oct 29, 2019

I was booking a train ticket and after payment the app got crashed as it was loading the window for 10 mins and there is no record of failed transaction. So i would like to know when will money get refund, i'll be very thankful to you

money deducted from phonepe - Comment #3572430 - Image #0

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Address: Jalgaon, Maharashtra, 425001

Sandhya Tayade this side. Yesterday, I was booking a ticket of 12187 Garibrath. I chose UPI option. Though my ₹590.89 was deducted from my bank account, I was not directed to the IRCTC page. And it’s not even visible to me under the failed booking option on the ixigo app. I have emailed this too. Waiting for the refund. Please revert back. Thanks..

+1 photos

Dec 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Sandhya,

Greetings from ixigo!

We are not able to find any details. In case your issue is yet to be addressed we request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Regards,
Team ixigo!

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I did my transaction using phone pe for my train booking from shakurbasti to sangrur for oct 27 but haven’t received any booking id or confirmation from ixigo money was deducted from my bank account after that no information regrading this can you please tell will i get my refund or not.
Please!! Help
Date-26 oct, 2019
Time-3:48 pm
Email-im[protected]@gmail.com
Regards
Mohit kumar

Dec 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We are not able to find any details. In case issue is still not resolved we request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Regards,
Team ixigo!

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Hi,
I have booked 2 tickets from shimla to kalka and i have paid though upi app.
I approved payment from from upi account and its been 3 days, there is no response from ixigo and today is train day so i have to buy another ticket for travel. I have used ixigo first time and it was bad experience.

Transaction id:[protected]
Date :24-oct-19
Time: 11:58 am
Email: neerajk. [protected]@gmail.com
Regards
Neeraj kumar

Dec 19, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Neeraj,

Greetings from ixigo!

We are not able to find any details. In case your issue is still not resolved we request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Regards,
Team ixigo!

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I have done the payment and amount got debited from my account but flight is not booked yet. Please find the required details below:

Journey type: round trip
Departure: kolkata (Ccu)
Arrival : chennai (Maa)
Passenger name: debabrata mukherjee
Booking amount: rs. 8276/-
Payment gateway: upi (G pay)
Mobile no: [protected]
Email id: [protected]@gmail.com
Booking from mobile app ixigo and provided by ixigo not by any partner app
Departure flight: date: 8/11/19
Airline: air india
Dept time: 20:00
Return flight: date: 11/11/19
Airline: indigo
Dept time: 14:20

Please look into this matter and refund the amount as soon as possible.
I mailed to [protected]@ixigo.com but no response last 24 hrs.
With regards,
Debabrata mukherjee

+1 photos

Dec 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Debabrata,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account in by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Address: Thane, Maharashtra, 421301

I had made a transaction from ixigo app to book train tickets on 23rd oct 2019

Booking failed and amount got deducted from my account. No trip id or pnr generated, but amount credited to merchant axis bank account. I got a reference number for the same from my bank and they confirmed amount rs. 1197.70 is accepted by merchant bank

I have raised a complaint on ixigo customer service on mail : [protected]@ixigo.com and [protected]@ixigo.com, no response yet. They do not have helpline to personally talk over phone, all contact numbers given on social media are invalid or they don’t answer..

I hope i would get my refund thru this forum effectively.

I believe ixigo customer service platform is real pathetic. Robots don’t solve problems thru chats, they just complicate it

Regards

Sandesh

+1 photos

Dec 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We are not able to find any details. In case your query is yet to be resolved we request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Regards,
Team ixigo!

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Address: 2nd floor, Veritas Building, sector 53, golf course road Gurugram, Gurgaon, Haryana, 122002

Sir i book a plane ticket from delhi to coimbtore on 22/10/19. Through ixigo app. Transaction successful by phone pe app. Transaction i'd, p[protected]. Utr nb.[protected]. Phone pe said amount submitted into ixigo account successfully. But after that payment failed shows by ixigo into merchant by booking id: if[protected]. Money deducted from my account but ticket not booked and amount has not been refunded till now

+3 photos

Nov 2, 2019

Complaint marked as Resolved

Amount has been refunded to my account successfully. By ixigo platform I also received an email for checking the account statement for confirmation.

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 84

booking failed but amount deducted and it's been more than 45 days and did not received any refund amount

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money deducted via upi but ticket not confirmed and no response from ixigo

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about bus travel

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money deducted but flight not booked, showed transaction failed

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I dont get rail tickets but its amount deducted

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ixigo payment successful but ticket booking failed

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payment refunded but did not received

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payment successful but ticket booking failed.

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port blair - chennai one-way (trip id: 191014432300)

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money deducted from from upi 9028043416@upi but no ticket received

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amount got deducted but didn't get ticket in ixigo app and no trip id showing up

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complaint against refund of money

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flight ticket not confirmed, but money got deducted.

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money deducted from phonepe

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payment deduction and failed booking.

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transaction issue

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need refund on booking

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amount debited from my account using g pay but tickets not booked.

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train ticket booking failed, amount deducted from account

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amount has been deducted but ticket not booked

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