Jeeves Consumer Services Complaints & Reviews

I bought a mobile from Flipkart in June 2024 with a complete protection plan for 1 year from Flipkart, with protection ID PCMFLK0V[protected]. Within the 1 year, on March 2, 2025, my phone's screen got damaged, and immediately on March 3, 2025, I called the consumer care number of Jeeves to register a complaint, with claim ID CLAFLK[protected]. For this, I again made a payment of 1500 because I was told this is the service charge...

Dear Team,

I am escalating my claim CLAFLK[protected], which remains unresolved despite multiple follow-ups.

The claim was raised on March 8th, but the product has not been picked up to date.
On March 15th, customer care assured pickup within two business days, but no action was taken.
Upon following up again today (March 19th), I was informed that the claim has expired, requiring me to restart...

I have registered complaint with Jeeves against accident claim for screen damage for my Thomson tv under complete protection plan and I paid Rs.500 for visiting charges on 20.07.24, service person visited my home and after that the complaint was closed without resolution, since then i am following with customer care by phone and mails it was alomost 8 months i am suffering with Jeeves which is worst experience I had, even I talked to senior...

I am writing to formally lodge a complaint regarding the recurring cooling issue with my AC, which I have been experiencing for the past 1.5 years. Despite multiple visits by Jeeves technicians, and replacement of several parts, the issue continues to persist. I am deeply dissatisfied with the lack of a permanent solution to this ongoing problem.

To provide a detailed account:

Over the last 1.5 years, I have...

Warrentry claim issues my mobile number mismatch but policy same number...

I had registered a laptop service request on 17th dec, and the laptop was collected by the team on 26th, it wasnt returned for a month despite a lot of calls and messages, and finally after a month it was returned in January, but the repair wasnt done as apparently the parts werent available. i was told that the parts will come in February and my repair will be continued, but again i got a call stating my laptop is Unrepairable and was subjected...

I registered a warranty claim under Jeeves 2 year warranty plan. My laptop's RAM slot has been damaged. Whenever I call the customer care, they keep saying service is not available in my location but I live in Jalandhar, not any remote area where the service can't be provided. And later on they told me they will rpovide reimbursement for my repairs done from official HP centre. But they are asking for Rs. 80K, which is actually higher than...

Despite multiple follow-ups, the issue remains unresolved. Below is the detailed timeline for your reference:
Claim Registration: November 2, 2024.
Laptop Pickup: November 6, 2024.
Laptop Returned: November 20, 2024.
Reimbursement Confirmation: November 25, 2024 (I was informed I would receive reimbursement for the repair).
Submission to Official Service Center: As instructed, I submitted the laptop to the Infinix official service center.
Repair Update: December 9, 2024 (I was informed by the service center that the required part is unavailable, and the repair could not be completed).
Refund Confirmation: December 14, 2024 (I was informed that a refund of Rs 18, 000 was confirmed).
Email Received: December 19, 2024 (I received an email confirming the refund, but the laptop has not been picked up yet).
Today is December 30, 2024, and I have yet to receive any updates or resolution regarding my claim. This prolonged delay has caused significant inconvenience, and I urge you to intervene and expedite the resolution process
Best regards,

Purchased a television on Flipkart. Flipkart partnered with Jeeves for Installation. Jeeves sent a technician for installing TV and sold a stabilizer for new TV at the price of 2200 rupees. After payment we asked for a bill. The technician is not giving the bill and just went off. How can a technician sell a product without a bill under the name of Jeeves. When raised a complaint on Flipkart, t redirected to Jeeves. When raised a complaint...

Dear Sir/madam
1. Jeeves Policy CPFKGJ[protected] is valid from Oct 09, 2022 to Oct 08, 2025.
2. machine not working since 08 Dec 24 . First complaint raised through Customer care 11 Dec 24 (CPFKGJ[protected], then again 20Dec 24 CLAFLK[protected] then again on 28 Dec 24 (CLAFLK[protected]) . NIL Action from JEEVES SIDE except false promise by CC for early action and good feedback.
3. Online complaint also raised to jeeves and
[protected]@jeeves.co.in, [protected]@jeeves.co.in . Again reply of early action . However NIL solution.
4. Towards the darked side Today I came to know hat jeeves had closed my complaint siting customer not response even though allotted technician never responds.
5. Now I have also taken up the case with local Hyderabad IRDA and bima lokpal for the necessary resolution due to lot of discomfort and the PAID policy taken not to have discomfort.

Regards
Sanjay Kumar Rana
[protected]

CC: Kind Attention Team Jeeves,
reference - Ticket No:[protected]
I initiated the refund claim in the month of 14th Sep'24 and after that day myself continuously followed up with jeeves customer care and every time i have been told that it is in process and we have escalated your request on priority. more than TWENTY calls have been made by me and every time fake promises done by your customer care executive.
today...

Dear Sir/Madam,
I am writing to seek your assistance regarding an issue with my 43’’ VU television, purchased on December 8, 2021, through Flipkart (Order ID: OD[protected]. Along with this purchase, I also opted for a 3-year extended warranty from Jeeves who is in partnership with Flipkart, on December 11, 2021.

In mid-2024, the TV began experiencing issues, such as a blank screen and no audio while...

I purchased a Relame Fully Automatic Washing Machine from Flipkart, along with the Complete Protection Plan provided by Jeeves. It's now been over 1.5 months since I reported an issue with the washing machine, but despite my continuous follow-ups, neither Flipkart nor Jeeves have taken any meaningful action to resolve the problem.

The technician assigned to my case has been repeatedly closing and canceling the complaint without...

In flipkart have bought a mi 4a pro 32inch television on 05.11.2021 and along with that i have bought extended warranty 2year at jeeves.On october 18, 2024 my tv has not worked properly so i have raised a claim in jeeves.the executive has taken my tv on 19.10.2024 and they told me it will take maximum of 21days to get repaired.Now more than a month taken i have called many times to customer care they told 2days . but again i called on23.11.2024...

I recently purchased a water geyser from Flipkart. Upon delivery, I found it defective and returned it, receiving a replacement shortly after. However, despite multiple requests, no one has come for the installation, and the installation requests keep getting canceled automatically.
I have contacted Flipkart several times for assistance, but no solution has been provided. Although Lakhwinder Singh Copra was assigned to handle the installation,...

Subwoofer complaint...

The installation technician has chrged more for the wall mount the wall mount charge sended by the jeeves is only 2100 but he charged me 2800 rs....

Dear Team,

I have purchased a "Complete Appliance Protection (3-year)" plan for my washing machine. I registered a complaint with Jeeves on July 30th regarding the malfunction of the machine. A technician was dispatched to inspect the issue, and I was initially informed that the damaged item would be replaced by August 19th. However, I was later advised that due to product quality issues, the replacement process has been delayed.

Despite multiple follow-ups with Jeeves, I have consistently been told to wait 48 hours for a resolution, which has not materialized. I have called approximately 10 to 20 times, but I continue to receive the same response without any tangible progress.

I have documented all the calls, which demonstrate the repeated and unresponsive assurances of a two-day wait period. I am now feeling quite frustrated and helpless.

Order ID: OD[protected]

I kindly request your assistance in expediting the resolution of this matter.

Thank you.

Hi Jeeves Team,

I am writing you this email with regards to my complaint for my Motorola TV with Claim ID- JCRM-6L5195-QW3ZPW- EMS0C5-6JTQ2HV.

Since 21-Jul-24, I have raised a request to Jeeves that my Motorola Revou-Q 127 QLED TV bought from Flipkart in 2022 having complete protection program, is not working. After multiple requests, a technician called me and asked me for all details, then he said that he...

I have already filed a grievance on INGRAM, but no response since last 2 weeks.

I bought a phone from Flipkart with Jeeves complete mobile protection. The phone started bending to I used my protection warranty, they took my phone on 12th May, but since then there is nothing from them. It's almost 2 months, without any update, while as per their service policy they had to provide me with an update in 15 days.

Neither they have an update, nor Flipkart is able to give me an update. Jeeves keep asking me to wait.

Details: Complete Mobile Protection with CMFKNK[protected] for your POCO M6 Pro 5G (Power Black, 64 GB) (4 GB RAM).
Regarding Claim ID: CLAFLK[protected]

Please help me with this.

Akash