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Last updated May 10, 2024
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Medi Assist India reviews & complaints page 23

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H
h2b
from Mumbai, Maharashtra
Jun 19, 2019
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I am complaining about deduction from claim amount.

I had put a claim for my right ear operation which was done on 19/04/2019.The cashless claim was settled with hospital by media Daisy tha.After thah I claimed for reimbursement for pre and post hospitalisation expenses of Rs.12576 through claim no.19570673.It was settled for Rs.9376/- on 17/06/2019.Mediassist Toa has not informed us about the deduction of Rs.3200/-in which regards and what to do about the deduction amount to reclaim?....
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N
Nikhil Bhingare
from Bengaluru, Karnataka
Jun 18, 2019
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documents submitted, but still not processed

Said documents was submitted in the Tata Power, Trombay on 14th March 2019. After which we have received call on 21st may where Mr Nilesh said, "we want death summary, Adhaar card and cancel cheque. You can also email these documents as well".

It took almost 2 months to get the death certificate from Pune Munciple post which we called Tejashree on 28th May before sending these documents. She took the employee ID number and...
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K
Kevs
from Vijayawada, Andhra Pradesh
Jun 18, 2019
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claim no. 19545666 rejection

Address: Bangalore, Karnataka

Kevin John Noronha ID [protected]

I am been paying health premium for almost 20 years through group insurance through my office (ActionAid India) till January 2019 when i retired but i continued this as an individual policy without any break.

I was detected with cancer December 2017, and my medical bills were duly being cleared, from intravenous Chemo my doctor recommended oral chemo tabs and so there was no need...
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S
Swarna Basavaraj
from Bengaluru, Karnataka
Jun 16, 2019
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regarding cashless claim approval of final bill

Address: 560098

Hi team,
I have followed up with media assist team for more than 10 days for my father's cashless claim approval.
On reaching mediassist team via toll free contact number, they just put the call on hold stating, "Mam, please be on hold for a while as we are extracting your details".
This "while" has no ending and the call gets disconnected by its own.
Such a pathetic service....
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A
Anurag Goojar
from Mumbai, Maharashtra
Jun 13, 2019
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health insurance cover of employee in rbl bank

Address: Bhopal, 461001

This is big problem of medi assist health insurance company.There is no one to talk about here.i want to know my health insurance cover of employee bcoz critical condition of my mother.i want to know how to cash less treatment of my mother and what is the sum insured of my mother kindly contact to me in my mbl n.[protected] anurag goojar...kindly proceed...
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V
VinaySheshadri
from Mumbai, Maharashtra
Jun 12, 2019
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empid: 10003461, maternity benefit capped to 50k while it is 60k according to company policy

Address: JP Nagar

According to the details provided in the mail and the attachment from your team, it is understandable that the maternity benefit capping is 50000/- .
But, according to our company policy details, it is actually 60000/-.
I have also attached the screen shot of the same for your reference. Please do the needful and make the corrections accordingly and update me with the new Approved breakup.
Please quickly close this as...
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A
ambili as
from Delhi, Delhi
Jun 11, 2019
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claim id no 19625503

Address: Mumbai City, Maharashtra

Complaint no 19625503

I am submitting my above mentioned claim no from past one month but didnt receive any resolution, i am calling there call center every day to enquire about my claim but i am getting the same answer from all the team members that the back end team is working on it ...

I am fed up of following this case. Today i have called again and asked the executive to provide me their manager no.to call...
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M
mbubna
from Mumbai, Maharashtra
Jun 11, 2019
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emp id:1000590,regarding claim no:98336018

Address: IBC Knowledge Park, Tower D, 4th Floor, Bannerghatta Main Rd, 4/1, Bengaluru, Karnataka 560029, 560029

I had already provided all the necessary documents related to claim but again and again they are sending the same mail that additional document required, I am fed up with follow up from last 25 days, there is no document pending from myside, please resolve my issue and processed my claim asap.Even they cross checked with hospital too and even hospital also confirmed regarding the genuinity of the document and regarding all the necessary bills....
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M
mopradh
from Bengaluru, Karnataka
Jun 7, 2019
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claim no : 98303827

TPA is not considering doctor prescribed PET scan and deducting the money(21403) saying it as advanced receipt though It is done only after doctor presumed TB as cancer and reffered for the scan. In the discharged summery from Shakti hospital Odisha, down the paper doctor has written/reffered to do scan to diagnose cancer. Also deduction happened for hospital discount(34377)though in my policy no where it is mentioned....
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S
surya padmanabhuni
from pedda nakkalapalem, Andhra Pradesh
Jun 6, 2019
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please provide the format for affidavit

Address: Prakasam, Andhra Pradesh, 523155

Hi,

please provide the formate for legal heirs affidavit. I have visited the lawyer and he is telling that there will be formate to be enter on bond paper I have droped the mail for the formate there I no responce for yours end and more over over you people are asking for 500 rs affidavit but our lawyer is telling that no need of 500. Please suggest on this and resolve as soon as possible.

Regards,
Surya...
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H
Hulda
from Kakinada, Andhra Pradesh
Jun 3, 2019
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inefficiency in supporting a patient in crisis

Address: Visakhapatnam, Andhra Pradesh, 5330044

We express our inability to extend cashless facility for claim 19733353 under policy issued by the new india assurance co. Ltd on 03 jun 2019 18:52:59.

I was shattered to see the above msg. I was admitted in hospital and opted for cashless treatment. At the time of discharge, i was stranded in the hospital for 8 hours as approval was not given for my claim by the insurer. I had no money to pay and faced embarrasment in the...
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N
Namrata.Patil
from Mumbai, Maharashtra
Jun 1, 2019
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failure to process claim despite submission of documents.

Address: 4th floor, AARPEE Chambers, Off Andheri-Kurla Road Industrail Estate, Marol, Andheri East, , Marol Cooperative Next To Times Square, Shagbaug, Mumbai, Maharashtra 400059., Mumbai City, Maharashtra, 400059

My claim required me to submit a cancelled cheque with my name printed on it. As i did not posses one i was asked to send a bank statement via email and via currier which was acknowledged by them. Despite this they still are asking for a canceled cheque. If a bank statement was not valid i should have been informed prior. Their customer care executives "tejas, vinod and linda" asked me to repeatedly to wait for 48 hours since may 27, 2019...
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G
Greesh Chand
from Mumbai, Maharashtra
May 31, 2019
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not getting reimbursement since 4 month

Address: RAJ NAGAR EXTENSION GHAZUABAD U P, Ghaziabad, Uttar Pradesh, 201001

Dear sir/madam,

This is very sad to note that, query is not raised in one go. Each and every time we got something new which need to fulfill.

Now it seems like we intentionally getting the claim declined. I have resent the all original document and all original bills now there is only one document which is ecg shared in xerox copy as advised by doctor.

This is not possible to arrange the bill...
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B
Bargavi Santhosh
from Delhi, Delhi
May 30, 2019
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pending claim reimbursement

Address: Shimoga, Karnataka, 577201

I have sent all the required documents as you have requested on 29/04/19 i got a reply that you will proceed,
On 01/05/19 again you have requested for policy details, hence i have provided and attached the policy copy (Really it's a silly query, though its basic details u could have in your database). I have also sent a clarification letter form maax super speciality hospital shimoga regarding credit bill receipts instead of cash...
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S
srhospital98
from Gurgaon, Haryana
May 30, 2019
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reason for not display our hospital in your panel list

Address: S.R. Medical Institute & Research Centre Lauries Complex Namner Road Agra, Agra, Uttar Pradesh, 282001

Dear sir/madam,
This is to inform you that our hospital (S. R. Medical institute & research centre, lauries complex namner road, agra). Our hospital is already empanelled with your tpa and our hospital id is 141862. But few days ago, our hospital is not display in your panel list. Our hospital is now nabh pre entry level accredited. Our hospital nabh accrediation reg. No. Is peh-2019/0849 and is valid from 29th apr 2019 to 28th apr...
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K
Kishore Pyla
from Hyderabad, Telangana
May 28, 2019
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customer care officers carelessness

Address: Seven hills hospital ,ram nagar, Visakhapatnam, Andhra Pradesh

Sir i m an frustrating about medi assist cautomer care service. I have an insurance in your company. While i admited in a private hospital through claiming my insurance. Hospital authority request an initial letter with single ward category but at final claim bill your insurance company mentioned general ward category. So we faced an issue with hospital authority. While i contacted 5 times to your customers around 6 hours continuosly but...
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Hari kishore kittu
from Delhi, Delhi
May 25, 2019
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men's body slimming vest - large sku: slimming vest - 3

Address: 3rdfloor,sreeramacomplex,punganurroad,madanapalle- 517325, beside TV's showroom, Chittoor, Andhra Pradesh, 517257
Website: Wittycart

I don't like this product plz sir are madam plz return my amount as much as fastly possible plz sir
My mobile.. [protected]
My account [protected] this is my account number plz sir as soon as fastly amount give it to me.. I am waiting for u r call. Thank u sir are madam take it fastly sir or madam i need fastly amount / this is the my indian bank account fastly do it thank u...
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R
Rajesh Neemkar
from Coimbatore, Tamil Nadu
May 21, 2019
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#7092252/claim no: 19459322 - cumbersome process to claim insurance

Address: #6-3-1192/1/1, 3rd Block, 2nd Floor, White House, Kundanbagh, Begumpet, Hyderabad – 500026, Telengana., Hyderabad, Telangana

We moved out of the first hospital fearing loss of our first baby.

We were not provided any information reg the treatment give to my wife.
Bills - we paid all in cash as they don't have paytm/phonepay/pos machine
We had to a lot of followups for bills to submit the insurer. But the doctor insisted to give the bills citing the time frame.
Reality is we need to submit the bills to the insurer within a certain...
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R
rajeev kalidindi
from Hyderabad, Telangana
May 18, 2019
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cancelling medi assist

Ir,
I attended a call from one assist regarding their insurance plans, i told them i dont want this service but they charged me 1299 for its subscription for one year. I just don't want the subscription and please cancel my subscription for my icici credit card ending with 3000. Other wise cancel my credit card, i don't like to spend money on all these things....
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A
abhayrpat
from Mumbai, Maharashtra
May 17, 2019
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claim no :98267495 - hemlata ramesh patil - grievance

Address: Jata Shankar Dosa Road, Mumbai City, Maharashtra, 400080

Dear team,

This is with reference to claim no[protected]Patient : hemlata ramesh patil), kindly clarify the reason for deduction of below charges while sanctioning cashless amount

1) consultation charges : rs 4400
2) physiotherapy charges : rs 1087
3) troponin i blood test : rs 2302

Yesterday we were following up with your cashless team for almost the entire day, however could not...
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