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Medi Assist India Complaints & Reviews

www.mediassistindia.com

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Last updated May 10, 2024

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Medi Assist India reviews & complaints page 20

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Hi,
In 2018 i have submitted claim for cataract operation for my father for one eye. At that time, after few document submission and few follow ups, claim was settled easily.
I renewed the policy again that year with increased amount considering the credibility of mediassist, but this time it's really painful. I have submitted claim on 9th august 2019 and submitted all originals on 13th august 2019. After that real harassment...

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Hello

We have renewed the policy this year considering the past claim of radiotherapy was successfully processed by medi assist (Claim id h[protected].

Same set of documents like declaration of smoking in past is submitted this time but this is very unfair that they have rejected the ecashless this time.

Need justice on this....

+3 photos

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Address: Sector 2, Kolkata, West Bengal, 700091

I am suffering a rare disease crohn. The doctor advises me to take remicade injection for that. I was admitted to the hospital to take this injection s per doctor to advise. But got rejected two times from hospital. I have doctor clarification to take this injection. I have checked the policy paper. There is no mention for the disease crohn is excluded....

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Address: AT-Khandapasa,post-Amarda road,Dist-Balasore, Balasore, Odisha, 756030

Dear
Sir/madam
I am sudhanshu sekhar pradhan working under innovsource services private limited, dhamra port, odisha, my emp id[protected]. This is the complaint about not updated my wife details in the new india assurance co. Ltd (Mediassist). I have already submitted all details to hr department but not added till now. My wife have now pregnant and her delivery date on 17july, so please helpme do asap...

My...

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Address: QR NO 147 SECTOR 5 NILADRI VIHAR, NEAR GAURI HP GAS, CHANDRASEKHARPUR BHUBANESWAR, Khordha, Odisha, 751021

Dear arun,

With a heave heart, i am writing this mail as my reimbursement claim settlement pending with oriental insurance since last 1 year.

Though the amount has been approved but the payment to my hdfc bank a/c has not been credited till now.

A long follow up mail has been shared with the respective team members regarding this matter (If you require, i will share the same).

I...

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Address: 560097

I am a medi assist customer having the insurance policy with new india assurance. Recently, i had raised a simple query to medi assist team via an email asking for the treatments covered and not covered under my plan for amc members.

My ticket number: 8272021
Date of the incident: 29/08/2019

There was no response with the details from the mediassist team even after 72 hrs and when i had called the customer...

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Sir, policy no[protected]. I am new india assurance agent. My contact no [protected]. My customer very feel without id card. Photo &policy copy sent throuh proffesional courier date 30/07/2019 and id card section mr vijaj date 07/08/2019 cell [protected] & mr dinesh cell [protected] throuh whatsoff still not responsible. Please to be arranged id cardas soon as possible photo attached.

Thanks...

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I have been trying to call customer care since yesterday they don't respond or call gets disconnected after a while without answering. They fool us by saying i am unable to hear when they perfectly are able to hear. I wanted to clarify that if i need to submit a claim online we have option of submitting in 7 days after admission or after surgery or after discharge. Also what is the procedure if we miss submitting within 7 days of admission?...

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Address: Agra, Uttar Pradesh, 282001

Sir,

Kindly settle the remaining claim amount of my claim id #18971125 that was domiciliary claim which had been sent along with hospitalisation bills
This claim was the month of nov-dec 2018 but still pending.
I have been talking with safwan m regularly since february 2019 but till date there is no progress in my domiciliarly claim.

I request you to please lodge the complaint and look into matter...

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Address: Daniel, Amalia, Daman, Valsad, Gujarat, 396001

I have submitted my form with my email id : [protected]@gmail.com

Which is wrongly edit by company, so please correct my email id.

So i can contact with company and solve my problems which are arise by company.

You can also be contact me on my mobile number [protected].

I have submitted all my documents which are required for insurance so please give me answer....

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Address: Bangalore, Karnataka

24.08.2019

Medi Assist India TPA Pvt Ltd
Tower D, 4TH Floor, IBC Knowledge Park,
4/1 Bannerghatta Main Road,
Bangalore – 560 029

Sir,
Sub: Policy No: [protected]P[protected] / IP [protected]

Please refer to my letter Dt 12th Aug, 2019 and arrange to reimburse Rs 61, 213/- without further loss of time. Please note that, the delay in reimbursing my claim is amounting...

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Address: At Post Vaipur Tal Shindkheda Dist Dhule, At Post Vaipur Tal Shindkheda Dist Dhule, Pune, Maharashtra, 424309

Dear sir/madam,

This is pravin bagul. Ma id no.- [protected].
I was admitted in hospital from 30/04/2019 to 06/04/2019. My claim id is 98568896.
Claim is approved on 24 june but till date reject no any information and new claim number 98800766 by your end what is reason for rejection pls upadate
I need information about my claim status.

Pravin
[protected]...

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Address: Flat: 3I Freshwinds apartment Kaadubeesanahalli, 560103

I have submitted reimbursement claim to Medi Assist India who is TPA for New India Assurance. They have asked all documents including hospital case papers. I have submitted. They have again asked hospital bed capacity and registration number. Hospital has given declaration form stating their registration, bed capacity and doctor credentials. But they are not accepting the letter. They are not even providing guidance or any template document....

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Address: Natesan Nagar, Madhavaram, Tiruvallur, Tamil Nadu, 600060

My father admitted in hospital for eye operation on 16-july-2019, want to use the cashless claim[protected] and hospital also process cashless claim as well. But very huge delay in processing the cashless claim so my father discharge getting delayed two days. Finally we don't want to utilize the cashless claim so we have paid the full amount in own cash and discharged on 19-july-2019 as well.
Cashless claim[protected] is cancelled...

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Address: Bangalore, Karnataka

I have submitted the claim for reimbursement of baby of shruthi on 05-may-2019, the payment has not approved till date, its been 4 months from claim submission for reimbursement.

I have done followed many times and no proper response from support team.

I have given all the necessary documents personally to mediassist bangalore office.

Please provide the claim status....

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I have raised a complaint with customer care for my wife's name not showing in mediassist portal. I have been following up with them since 8 days. Due to this technical issue, i could not submit the claim within 30 days time frame. My complain id is 8175142.
They are not even telling me how to submit claim offline (As online process is having some technical issue)....

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Address: Kolkata, West Bengal, 700042

This is in reference to -
Employee id - 129981
Employee name - satyabrata chaudhury
Medi assist id - [protected]
Policy holder - bank of india
Insurer claim no. - [protected]c[protected]
Insurer member id - 1299811

In spite of making several representations with proper hospital documentation for the reimbursement, alongside showing reasonable grounds for the delay in informing the company...

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Address: #293, 2ND CROSS, NEAR NAVADEEP ENGLISH SCHOOL, GAYATHRI LAYOUT, DEVASANDRA, KR PURAM, 560036

I have raised 2 reimbursement claims one for my self and other for my mother. Claim number 98659464 got approved on 26th july 2019 but still i haven't received the amount. And claim number 98659459 got approved on 6th august even this i haven't received the amount. After making multiple calls and escalations there is no response and none to help. Mediassist looks like just fooling the customers without giving the amount even after approvals...

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I have submitted claim[protected] on 24th july 2019, regarding which i received message the claim is settled, and amount is transferred to my account vide transaction ref. No.[protected]gn00201 on 31st july.
But i haven’t receive any money in my bank account.

I have also sent mail to [protected]@mediasistindia.com (Ticket id 8100944)
With bank statement, but there is no satisfactory response please look into the matter,...

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Address: Villa # 127, Prajay Virgin County, Maheswaram, RR District, Hyderabad, Hyderabad, Andhra Pradesh, 501359

I got admitted in udai omni hospital to undergo a surgical procedure @ udai omni hospital. Prior to admission, hospital tp team obtained cashless approval from mediassist. Doctor suggested biopsy prior to extraction of tumor from the bone (Tibia). Hence they performed a surgical procedure to extract the tissue from the bone through general anesthesia and i was admitted in hospital for 40 hours. When the discharge summary was presented to...

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