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Medi Assist India Complaints & Reviews

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Updated: Mar 12, 2025
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115
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Medi Assist India reviews & complaints page 37

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S
Srinivas234
from Hyderabad, Telangana
May 29, 2018
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reimbursement amount is not settled

Address: Hyderabad, Andhra Pradesh

Dear team,

I have claimed my reimbursement for my mother hospitalized.
My claim amount is 18, 602 but in claim status approved amount is 14, 482-
I have submitted claim more then 1 year is over, still amount not settled

Please update me as soon as possible.

Name - srinivasa reddy atla
Claim no.15371744
Email - [protected]@gmail.com

Thanks and regards,...
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M
max_glue_yahoo
from Mumbai, Maharashtra
May 25, 2018
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claim number: 17002490 still not resolved

Website: www.mediassistindia.net

Claim status number: 17002490
Case: emergency delivery maternity

All the documents from hospital were sent and the claim pre approval for full amount was received.

Hospital told me that the final approval letter was sent with a wrong details.

Room category is mentioned wrong which was clearly mentioned at the time of taking the pre approval as well.

I contacted mediassist...
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M
max_glue_yahoo
from Mumbai, Maharashtra
May 25, 2018
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claim not resolving wrong approval letter sent

Address: New Delhi, Delhi, 110087
Website: www.medibuddy.in

Claim status number: 17002490
Case: emergency delivery maternity

All the documents from hospital were sent and the claim pre approval for full amount was received.

Hospital told me that the final approval letter was sent with a wrong details.

Room category is mentioned wrong which was clearly mentioned at the time of taking the pre approval as well.

I contacted mediassist...
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1
104436@tatasteel
from Malegaon, Maharashtra
May 24, 2018
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medibuddy, app installed but not working after some months

Address: Pune, Maharashtra

Meddibuddy app. Installed but not working after some months. I installed medibuddy app around three years back. This is working very fine and also download our ma id, but now a days this is not opening and only making round n rounds.
Requesting, to line up to set right the problems, so that we shall open meddibuddy app to get the required information.
Thanks n regards
Ma i d [protected]
Raj kishore nigam
Tata...
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P
Pmsarathy$1
from Panaji, Goa
May 24, 2018
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reimbursement of my claim is pending

Sir, i submitted a reimbursement of claim for my wife pregnancy dated 06.04.2018 to the new india assurance through my office namely lic of india. But till date no response or message. My policy no is
120700/34/15/04/00000007. May i know why its getting delayed over 50 days. Let me know the claim status and resolve my claim reimbursement as soon as possible from your end.
Thank you.
P. Parthasarathy....
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R
Rajsee Shah
from Ahmedabad, Gujarat
May 22, 2018
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cashless claim is not processed

Address: Ahmedabad, Gujarat, 380009
Website: mediassistindia.net

Dear sir/madam,

I had applied for cashless and the new india assurance co ltd had approved my application on 18/07/2016 via approval number [protected].
My policy number 210402/34/15/04/00000049. Total amount of bill was 194250/- but approved for rs 155400/- and remainig amount was paid by me. Now the approved payment is not paid to hospital till day and hospital is demanding the same amount from me. As i have applied...
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A
Adithya Sankaran
from Vijayawada, Andhra Pradesh
May 21, 2018
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about claim

Hi sir,
I talk to ur people concern person mrs. Ruppa she told me that we are forwarding the details through email at present i knever get any single email from ur staff. I have given alternate email id same story and reply from ur staff.
What is the next solution i asked she told me i will send courrier to ur address
Again past 1 week iam waiting for document. Today i asked her what happen. She is telling this sir...
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A
Akshay Neve
from Pune, Maharashtra
May 30, 2018
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claim not settle

Address: Pune, Maharashtra, 411014

Hii this is Akshay Neve from Pune . I registered the claim in Medi assist through TATA business support services (TBSS) before 2 months, also I got approval from Medi assist India Pvt Ltd but still amount is not credited. I taken many follow up but no one responding me . Both are told that it is pending from other company means Medi assist India Pvt told that write fresh mail to TBSS and Tbss told that it is pending from Medi assist.and my...
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S
sahilgarg23
from Firozpur, Punjab
May 17, 2018
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not updating policy number

Address: Faridkot, Punjab, 151204
Website: www.medibuddy.in

My father has a policy in this firm. Last year we paid for the session year 2017-18 but somehow there database doesn't have any record of that. I got the policy number from the agent and now from the past 10 days I have been trying to call the customer care to update that policy number in there database so that I can pay for my policy for the year 2018-19 whose last date is 21 May. I'm calling them everyday and they always say that they are...
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N
nithyanada yogi
May 17, 2018
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immunotherapy nivolumab

Address: 690502

Recently we have submitted the medical bills for the medicine nivolumab with medi assist and we had admitted in hospital due to the some of the side effects may happen after taking this. We had took two injections in the gap of 15 days and its a costly medicine in the hope of medi assist will pay off the amount. But they denied the claim.
Claim id: [protected]c[protected]...
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V
venusir
from Hyderabad, Telangana
May 15, 2018
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cashless claim

Address: 500015

I got admitted for eye surgery in yashoda, secunderabad on 15.05.2018 after i got initial amount approval. After surgery, the hospital submitted for final approval. But reply has not come on the approval. I am held up in the hospital.
It is frustrating experience. Pl resove speedy redressal.
My mediassist id: [protected]
Claim id from the hospital: 16985504

Thanks

K. Venu
[protected]...
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M
Maneesh Walia
from Bengaluru, Karnataka
May 14, 2018
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medical claim

The call center support for medi - assist is highly frustrating. I would have called not less than 20 times for an error made by your team. Highly unprofessional behaviour by all your agents. Please have the calls made by me monitored. Its like breaking my head on the wall.
Firstly your system was incorrectly updated for the policy, the agent asks for the policy document which was shared immediately. Was assured that it will taken...
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S
satyendra398
from Mumbai, Maharashtra
May 14, 2018
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reimbursement claim of hospitalization not given.

Address: Bangalore, Karnataka

Dear sir/madam,
I claimed for rs.34237 but received only rs.27840. My claim no is15765775. Firstly they told your medical bill submitted without date and one report is missing. I gave again duplicate report along with the duplicated bill of medicines which was attested by the medical shop. They gave an email that we received your documents and will process soon. But till date, they processed only one claim which was rs.900 the earlier...
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N
Nagarjun Vishwakarma
from Bengaluru, Karnataka
May 13, 2018
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3767245 - emergency support!!

Hi mediassist,

As communicated earlier the normal delivery economy package is 38055 but mediassist has approved only 25800 (Old rate). Also, mediassist has not approved additional day admitted charges inspite of we sending doctors letter regarding the same which is not acceptable and also a lot of inconvenience. I am attaching hospital’s new tariff rate and doctors letter for which patient was admitted for additional days....
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N
Nagarjun Vishwakarma
from Bengaluru, Karnataka
May 13, 2018
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3767246-immediate attention required

Hi mediassist,

As per conversation with mediassist representative. I informed hospital to send pre-authorisation to mediassist but they denied. Mediassist representative spoke with hospital corporate representative asking them to send pre-authorisation but again hospital corporate representative denied saying they will not accept oral words instead they need a confirmation e-mail sent to [protected]@gmail.com. They say they...
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R
Rama2681
from Hyderabad, Telangana
May 11, 2018
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non settlement of opd reimbursement claim

My no. Is [protected] and my wife no. Is [protected]. Recently i submitted two opd reimbursement claims i. E., one in respect of self and another in respect of my spouse. One claim of around rs. 3000/-has been settled. But status of another claim of around rs. 2000/- in respect of my spouse is not known though both were submitted on the same day. Kindly look into the matter and settle the same immediately.

Thanking you
br...
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D
DrSagar
from Ahmedabad, Gujarat
May 9, 2018
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mediclaim not complete

Address: 361305

Respected person

Even after submitting all documents in mail as well as with regestred speed post... I am getting mail to submitt docs. Even i meet jamnagar office.. They are also not able to solve this problem... Even i mailed at banglore and ahmedabad regional head... But they are giving assurance only... I had an accident on 1 st of february... Still not got amount... And surprisingly today i got mail for closure of my claim...
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V
Velassery
from Tirur, Kerala
May 9, 2018
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claim status in process since past 4 months

Medi assist india — claim status in progress since past 4 months
I, velassery eassy paul on 20thjan 2018
My claim for reimbursement have been received with tracking no. Coc00006559and coc0000560 and the claim status shows in process since past more than 4 months. I have provided all the necessary doccuments with my claim. Whenever i enquire them about the status the only reply i get is we will update/ progress the request...
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N
Neah
from Kunnamangalam, Kerala
May 5, 2018
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claims not settled

Two claims raised but not yet settled :

1. Tracking no. : h[protected] was raised on[protected] for an amount of rs 8, 700/- but it is still showing under "submitted" status.

2. Claim no. : 14440438 was raised on[protected] for an amount of rs 1, 16, 369/- but not yet processed & showing "cancelled" status without any discrepancy & information.

Its been almost more than 17 months, nothing...
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R
rohit10000
from Mumbai, Maharashtra
May 4, 2018
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mediassist - very poor service

Worst worst worst.. I request to all people.. Dont ever take insurance from this company. Very poor service. They dont update to customers about the claim status, customer care is insolent and unaware of the process. I am a corporate customer of this company but i have asked my organisation to disregard the relationship from mediassist.
Very pathetic and poor services....
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