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Medi Assist India Complaints & Reviews

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Updated: Mar 12, 2025
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Medibuddy Repudiated - Awaiting insurer concurrence even after provided all documents
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MediAssist Corporate Policy-Submitted ALL Docs,Responded All Queries,& changed status with Repudiated-awaiting insurer concurrence
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Claim Repudiated - Awaiting insurer concurrence even after provided all documents

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Not reimbursement of my anesthesia bill.

Medi Assist India reviews & complaints page 39

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V
vishal deodhar
from Mumbai, Maharashtra
Apr 12, 2018
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claim of my daughters dental accidental delayed due to media room for more than 3 months

Address: Mumbai City, Maharashtra, 400025

Ccn# 16030464 under policy# 124500/48/2018/3711 (Emp no -41174;emp name - vishal deodhar[protected]
My daughter met with an accident at my house while playing and broke her upper teeth. I had taken assistance from mrs chandani on the case and after the approval from your medi team. I did the operation on cash payment basis from surya nursing home santacruz.

In the trail mail i had asked for details of requirement for...
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V
vasim mansuri
from Delhi, Delhi
Apr 11, 2018
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claim pending for over 3 months. #95445526 - documents misplaced by medi assist

Address: 411021
Website: www.medibuddy.in/claim

Claim number 95445526 is pending over 3 months.
All necessary documents are received by ma bangalore team (Blue dart tracking number - [protected])
Have escalated the matter many times, called customer care over 100 times and wrote emails daily but no response.
Medi assist team nor the crm (Girish) trying to help in any way.
Very pathetic process and customer service....
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R
ramakrishna madisa
from Bengaluru, Karnataka
Apr 9, 2018
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delay in claim settlement. waiting since 50 days

Address: 560037
Website: www.medibuddy.in

Hi Team,
I have submitted my claim with medibuddy on 21-FEB-2018 and have been waiting till today with no progress and i have been calling MULTIPLE customer care agents and supervisors with zero progress regarding my claim.. i was told like 10 times from 10 different customer care executives that i would recieve a call back in 2 or 3 hours which never happened.

I would be more than happy of some one from here could...
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H
Hema psgcas
from Bengaluru, Karnataka
Apr 3, 2018
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remove dependency

Address: 641108

Hi team,

I have enrolled my own brother on additional coverage in medibuddy application and paid the premium of 3060.
I would like to edit this amc because only disabled brother will get benefits of it.

I raised request prior to window freeze with cognizant internal medi assist support team, and team have not taken any action and request is still in open state.

Am looking to cancel this...
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A
Anoop Somasekharan
from Bengaluru, Karnataka
Apr 1, 2018
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cashless claim not settled for 3 months!

New india assurance — cashless claim not settled for 3 months!

I have a mediassist card which is provided by my company (Tcs), and the insurance is with new india assurance company. There is a cashless claim approved in december 2017, and due to some circumstances, i have paid the money to get discharged from the hospital. (The amount was approved). Now its been three months the new india assurance company is not willing...
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S
shivraj tyagi9999824693
from Noida, Uttar Pradesh
Apr 1, 2018
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claim not settled in my account from december to till now..

Address: 122001

Why the claim not settle in my account from december to til now.

I think i doing a big mistake to take your health policy for me.

I giving rrmbursement docs.in january to getting claim but toaday is ist april and calim is not passed till now.
This company is very bad when i call in customer care of this company he is not giving me a right suggestion and everytime say please wait for sime day your claim...
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S
Shnuvi99
from Bengaluru, Karnataka
Mar 21, 2018
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claim denied without even verifying the claim start date.

Address: Bangalore, Karnataka, 560048

Hi Team,

Policy Number:[protected]

Policy Holder name; Nagaraj Rao Mohithe

Patient Name: Kalpana Nagaraj.

1.Came to know that claim numbers 95664640, 95664584 are denied with reason as Preexisting disease.

2.Our Policy was issued in 2002 and the disease was diagnosed in Aug 2014.

So how is it preexisting Disease ..?

3.For only...
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L
lakshmanraoboddu
from Vuyyuru, Andhra Pradesh
Mar 20, 2018
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for reimbursement to which address I have to sent the bills

Address: 521456

I have taken Floater mediclaim policy (PNB PARIVAR SURAKSHA), subsequently my wife hospitalised. Due to some techinical poroblem, I have paid payment to hospital and taken bills. For Reibursement purpose, to which address I have to sent the same. Pl inform me. My telephone number [protected]. My policy no.[protected]. I am enclosing the hopspital bills for your reference and process the same and reimbursement purpose. I am also submitted...
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A
ajay23888
from Ahmedabad, Gujarat
Mar 9, 2018
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it's been 70+ days, but claim not settled. mediassist harrasing by asking lot of questions which out looking at document submitted.

Address: Ahmedabad, Gujarat, 382345
Website: www.medibuddy.in/claim

Hi
This is ajaykumar jivani, worked in tcs for 6.2 year. While i left the company, one claim was pending to approve.
Claim number : 95386197
Member id: [protected]
I have been moved to australia after submitting document on 1 jan 2018.
One month later, till one month everything was shown as payable in the status. After one month, suddenly they realised one document is missing which is already there in the...
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J
Jyotzz
from Yellapur, Karnataka
Mar 6, 2018
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medi assist complaint | urgent

I opted out for parental top up plan.. But i dint get any confirmation. N by default now it is opted in. I don't want any topup plan for my parents. N so i don't want any deductions in my salary. Last month already 4000 got deducted n now there is no option or help available. This is how u people make money.
Revert me on this email id-jji. [protected]@gmail.com...
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A
Asoke Lahiri
from Mumbai, Maharashtra
Mar 6, 2018
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non - settment of claim ccn# 95557068 under policy# 51-17-00183-00-00 (emp no -018011;emp name - asoke kumar lahiri

Address: Kolkata, West Bengal, 7000084

Please note that my claim ccn# 95557068 under policy#[protected]Emp no -018011;emp name - asoke kumar lahiri is not been settled as yet. I also not being informed either by e-mail or sms about the status of the settlement till date. This cause me imense displeasure. A line of confirmation about early settlement is highly appreciate.

Regards,

Asoke kumar lahiri.
Mob: [protected]...
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C
cheena jain
from Mumbai, Maharashtra
Mar 6, 2018
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not proper criteria of bill reimbursement

Address: Tonk, Rajasthan

I cheena jain bank of baroda emplyoee i also submitted reimbursement bill of my father before 3 month ago but no process in this even no satisfactory response i receive it is a continuous domicillary treatment for life time. Why its so delayed and why you could not reimburse my bills? Please explain your criteria of bill reimbursement so can i reimburse our bill....
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K
karalesd
from Pune, Maharashtra
Mar 4, 2018
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complaint with reimbursement claim ccn

Address: Pune, Maharashtra, 412105

As cashless facility was on hold, i had to go with reimbursement option for my father's claim. Submitted all documents. Now mediassist is asking me clarification of "why cashless facility is not used though hospital is in network list". I had crossed checked with customer 10 times. They said ruby hall clinic, pune is not in network list. So reimbursement option is fine.

Could you please tell why clarification is required if...
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Bhavithra Kumar
from Delhi, Delhi
Mar 1, 2018
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claim number - 16446860

Address: Coimbatore, Tamil Nadu

My father was admitted for an operation, craneoplasty. I. Received an initial approval. After 3 days of observation the operation was called and justification has been sent along with claims request. The discharge summary and final bill was sent at 10am today morning. I repeatedly got updates telling there will be an update after half an hour but no use. Luckily i was able to talk to customer are executive around 5pm and he told claims will...
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M
mithunsonny
from Chennai, Tamil Nadu
Feb 28, 2018
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claim amount complaint

I have made a reimbursement claim for amounted 45000 INR, claim number 16457686 for my wife Elizabeth. Now I got the messenger like INR 38290 is under process. I want to know what happened to the rest amount, so I called their customer care numbers but none of them is working. Poor and Worst service. There numbers are not working and they are not servicing well. I want to solve this ASAP...
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S
Simschellumhospital
from Chennai, Tamil Nadu
Feb 28, 2018
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pending bills

Address: 636007

Patient name : rajaram. V
Ccn : 95251716


Patient name : d. Selvarani
Ccn : 16223310


Patient name : s. Jayamani
Ccn : 16198810


Patient name : s. Rajendran
Ccn : 15924627


Patient name : k. Baggiyam
Ccn : 15402151


Patient name : jegadeeswari palanisamy
Ccn : 15376776

br...
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D
deep touver
from Noida, Uttar Pradesh
Feb 28, 2018
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reimbursement amount.

Address: New Delhi, Delhi

Dear team,
I have claimed my reimbursement for my surgery which is held on 01/12/2017.
My claim amount is 55754/- but in claim status approved amount is 53170/-
So i want to know reason the for rejected amount. I have submitted all my documents.
Please update me as soon as possible.

Name - deepak
Claim no.[protected]
Contact no. [protected]
Email - deepak. [protected]@gmail.com...
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R
Ramaprasad S
Feb 27, 2018
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not able to reach contact center

Address: 560016
Website: mediassistindia.net

Hello,

The domiciliary claim that was lodged by my father has not been settled even after 6 months by the bangalore office. I have tried to phone their call center but i have not been successful in months now even after waiting for hours on ivr. I have been looking for an escalation matrix, but there is no information on the escalation matrix as well. Can you please help in getting the escalation matrix.

Thanks,...
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K
karalesd
from Pune, Maharashtra
Feb 26, 2018
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reimbursement claim 95424591 is not settled yet

Address: Pune, Maharashtra, 412105
Website: mediassist India

Hi,

It's almost 50 days that i had submitted reimbursement claim along with clarification of why cashless facility is not used instead of reimbursement. I have explained that given Ruby hospital, Sassoon Road is not in the list as conveyed to me by customer care before admission of my father to hospital.So i had gone with reimbursement option.

Still they asked me for clarification. So finally i have written...
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S
Sunil g.r
from Chennai, Tamil Nadu
Feb 25, 2018
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repudiation of my claim

I recently underwent d&c procedure at a clinic because of a missed abortion. I submitted relevant bills and report but my claim has been repudiated on the grounds that i was treated as out patient.
I was treated by my gynaecologist and procedures were carried out in a way she thought it would be correct.
Hence i was treated without being admitted or hospitalised as she thought it was not required.
But i underwent dilatation...
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