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Nykaa.com Complaints & Reviews

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Updated: Dec 8, 2024
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Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Nykaa.com reviews & complaints page 5

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J
jupitara
Dec 15, 2022
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Black Friday Sale scam

Address: Arvind Sporcia

I have placed an order on nykaa.com on 21st Nov and it was prepaid.But its been 25 days neither i have recieved the product nor they cancelled and refunded.Its been 15 days i am constantly reaching them and they are not sharing any proper update...
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Asfiya Fatima
Dec 6, 2022
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Delayed delivery of my product

Iam a regular customer of nykaa
My order was scheduled for delivery on 1 dec 2022 it is 6 dec now i have not received my order nor any attempts have been made for the delivery i have rescheduled it again .This behaviour is not at all acceptable. Nykaa u guyz really don't wanna screw up with your regular customers .kindly look into this matter asap and make the delivery...
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Sheena2088
Dec 6, 2022
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Spoilt product delivered, refused to arrange pick up

I ordered a foundation of the brand The body shop and received the delivery fee days Back.

Even though the expiry date on the bottle shows November 2024, the product looked completely spoilt. It is either a fake or used product or was not stored properly.

On raising a request to return they first sent an email stating the information I provided was incomplete. I shared details again and even images where its...
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Akanksha Juneja
Dec 4, 2022
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Proddel

This is to present my dismay and disappointment with the services offered by the representatives. I am a loyal customer of the brand. I hereby share my experience.

I had placed an order on 27th December for a combo of body shop shower gel and body yogurt. I checked the delivery time for the product and nowhere did I find the time of 7-8 days.

It was supposed to be a gift for my mum for her birthday on 6th December....
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Z
Zombie289
Dec 3, 2022
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Didnt receive product

I only received an empty Dior box when I ordered Dior perfume
Order number is NYK[protected]...
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Zombie289
Dec 3, 2022
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Didnt receive complete product

I only received an empty Dior box when I ordered Dior perfume...
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Sunitha Shenai
Dec 2, 2022
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Wall clock

Address: 38/1, Vasuprada, 12TH Cross, 11th Main Malleswaram, 12TH Cross, 11th Main Malleswaram
Website: www.nykaa.com

I ordered online wall cloack. which was delivered to me 30th November 2022. When i opened immediately, it was in damaged conditon. I immediately asked for return of the item. Person came and said that damaged products can not be returned...
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Agam1994
Nov 29, 2022
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Product Not Given

I placed an order from Nykaa on 21 nov, , 2022, i received it on 25 Nov, 2022, but when i received it the main product was missing and they only sent the free kit, i paid for 8000 for serum which was missing, nykaa took my money and didnt replace or refunded the product, please help as i am very disappointed and stressed.

My Order no. is NYK[protected]...
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Aji K Devadas
Nov 28, 2022
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Spam messages to my number 9048895879

I am receiving spam messages from nykaa daily. I have not registered for this. I even blocked it but still getting this kind of message from another number. Kindly resolve this....
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Akshada_03
Nov 26, 2022
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Regarding undeliverable products

I placed 2 orders as pink Friday sell is going on. Both of my orders got canceled and returned to the warehouse. If those orders were not deliverable to particular address then Insted canceling the order customer should get some notification
This is really very disappointing and irritating thing
I also made an contact with customer support and got response that something issue is with courier partners and they returned the products...
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Sudarshan Moily
Nov 23, 2022
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Wrong shipment delivered and trying to cheat

Dear sir/madam

I have booked on ladies watch thru nykaa app on 09/11 as per their tracking it was showing loast by the delivery company in their bhiwandi godown
I have send emails and then they tried to delivery me a wrong parcel
No one tried to reply and and I feel as if I am cheated by them

Sudarshan moily
Mob-[protected]
[protected]@yahoo.com...
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Garrima
from Kolkata, West Bengal
Nov 23, 2022
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Refund not credited in gift card

I had returned my product nd it's been 27 days still the refund amount has not been creditted in my voucher. I have raised the complain multipek times and their customer care do not care to resolve the issue. Everytime they come up with some diff excuse ....
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Onima Kashyap
Nov 14, 2022
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Order not placed and money deducted

Hi I placed an order of 2 items with transaction I’d BIL*ONL*00053 and 3317 Rs got deducted today 14th November 2022 but order couldn’t be placed. Now whom to contact...
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Suman92
from pune, Maharashtra
Nov 11, 2022
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Fraud offer Call

I am receiving a call since last 2 days saying that I got selected as a lucky winner and will receive product such as iPhone 12, Sony TV, Dell laptop etc. etc. They are asking to shop something of 5000 from nykaa website to availed the free gift. They are mentioning themselves as nykaa customer support team. They also have idea that recently what i have bought from nykaa. I know these re fraud calls and hence i dint responded to them but...
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Dipti A Tawde
from Mumbai, Maharashtra
Nov 9, 2022
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Poor quality products being sold by Nykaa Fashion

Address: Nykaa Fashion

I ordered a pair of shoes (worth rs, 900) from Nykaa before Diwali (Order id NYK[protected]. They were delivered to be in good shape. But when worn on Diwali, the shoe broke within 10 minutes of wearing. I raised my concern to Nykaa. They responded with “As per our internal investigation, we have dispatched the products accurately. Thus, we will be unable to authorize any resolution with regard to this concern.” Please assist to...
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Lovely Singh Chauhan
from Chandpura, Bihar
Nov 5, 2022
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Wrong product delivered and not responding

Address: 406, Deevika enclave, Kiran x ray, Near Dr prem Kumar, Rims, Bariatu, Ranchi,Jharkhand, 834009

I order Label Aishwaryrika
Jade's Touch Chikankari Short Kurta-Sharara Set rs 12200 on 14 oct 2022 from nykaa fashion i got this order after a month and they deliver me a duty pant. and after complaining continuously for 6 day they have not respond anything to me. i want my refund...
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SaaShukla
from Noida, Uttar Pradesh
Nov 5, 2022
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Tampered order is delivered.

I ordered 12 items from the Nykaa and only 2 were delivered from the second shipment. This is the Order ID NYK[protected] My order was worth Rs. 3420. Order Placed on Saturday, 15th Oct 2022, and Received on Saturday, 22nd Oct 2022. by Delivery Partner EcomExpress with AWB Number [protected].

When I asked customer care they said ma'am we dispatched everything we don't know where your items went. I mean what the hell...
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H
Harshitakain
from Najafgarh, Delhi
Nov 3, 2022
Nov 3, 2022
This thread was updated on Nov 3, 2022
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I didn't receive my product the packaging was tampered

I placed an order on 28 October and received it on 29th October. Order no : NYK[protected] in which I ordered a pac x jovita brush set. But I didn't recieved it. It was missing in the parcel. The parcel was tampered on the outside the sealed tape was broken. It was literally deformed. When I asked the delivery boy why is it in this state he said ma'am it happened in shipments I don't know about it. I didn't recieved two items I only...
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Akanksha Jagwani
Oct 31, 2022
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Bad quality product delivered

Hi
I have ordered a purple color suit. I want to return it due to the cloth quality I have received and the fit of the suit not matching as per the catalog. Sad to see how different the color of the dress is as well wrt the pictures uploaded on the Nykaa app. Customer support team is unable to resolve the issue. This is a horrible experience with Nykaa fashion. This was my first order with your online shopping app. The order amount...
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Shaun N
Oct 29, 2022
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Failed returns and refunds of ordered item

Address: Mumbai

Nyka delivered an item sized too big.i requested for a return and a refund(17 Oct, '22) however they have ignored the return pickup and refund even after I submitted pictures/images of the item despite several requests through web chats, grievance calls on 1800 number and e-mails. I've been asked to wait for 72 hours time and again everytime I enquired.
On looking up at the net, several customers have been duped of their refunds the...
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