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Nykaa.com Complaints & Reviews

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Updated: Dec 8, 2024
Complaints 1121
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71
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Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Nykaa.com reviews & complaints page 2

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S
Satyam.23
from Ghazipur, Uttar Pradesh
Dec 24, 2023
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Order status is not showing

Address: India

I ordered a product of rupees 428 (Order ID- NYK[protected] and it's almost 40 hours but my order is not showing in order status. Please solve this problem as soon as possible....
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Chyapta
from Midnapore, West Bengal
Dec 9, 2023
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Return request cancelled and refund not done

Address: Kolkata

I received a totally empty bottle of a product that I had ordered and placed a return request for such. But my return request was cancelled and refund not initiated.
Please help me with my refund.
Nyka order no-NYK - [protected]...
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S
shilpas98
from Dharwad, Karnataka
Nov 16, 2023
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Refund not credited to bank account

Order number : NYK[protected]

Refund for product : autumnlane Veronica black co ord set has been initiated to my wallet and not bank account .
Amount : INR 2160
They are saying that it is not possible to transfer the money from wallet to bank account which is very disappointing...
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S
shambhaviagrawal
Nov 11, 2023
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Product was not found in the box and customer care denied to provide me with the products

I ordered a few pair of body care through nykaa fashion app and got delivered on 29 October, I received an empty box and on contacting customer care several times and emailing them the same they denied to provide me with refund mentioning check at your end product must be received. The customer care denied to send me the products again I told them I don’t want refund send me the products but they denied the same and said the product got...
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A
Arjun @1989
from Howrah, West Bengal
Oct 29, 2023
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Delay on product delivery

I have ordered a product on 10.10.2023 order id IDNYK[protected]-1.I have talked to the customer help line number 2-3 times, and I was assured it was to be delivered within 24-72 hours but everytime the shipment is getting delayed.According to the last update it was to be delivered on 28.10.23.that date too passed but I didn't get my product....
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R
ra99
from Noida, Uttar Pradesh
Oct 19, 2023
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Wrong product delivered. Product picked up by field executive but No refund (been over a month)

I placed an order with several products out of which one product delivered on 31 August was wrong. The same day I raised a return request but it was declined, and I raised a return request four times but every time declined for no reason. I even called and had chats with their team but the team was highly incompetent as every time I had to start explaining the issue from the beginning and this was done nearly 10 times. Till date 19 october,...
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R
raikolkata29@gmail.com
from Gurugram, Haryana
Oct 13, 2023
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Fraud Alert!!! Follow-up on Complaint - Non-Delivery of Products

Address: Gurugram

I submitted a complaint on 10th October 2023 along with a follow up email on 12-Oct-23 regarding an issue with my recent order. Unfortunately, I have not received any response or resolution to my complaint thus far.

To recap, my complaint pertains to an order I placed for four products from HK Vitals. According to the tracking information, the products have been marked as delivered, but I have not received them. Additionally,...
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S
Shalu silki
Sep 24, 2023
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Nykaa luxe store forum Mall

I went to nyka luxe store at forum South Bangalore mall on 16 sept and purchase one foundation, they show me lighter shade and packed medium one..i complain this on nykaa customer care on same day bt they take time to reply only ..I went to store and asked for refund or exchange bt after arguing they agree that they packed wrong shade bt product is used like 1 drop ..how can someone use 1 drop and it can spill off due to weight or some weight...
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S
SheikhAI
Sep 19, 2023
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Wrong products delivered and return request rejected

On the 9th of September 2023, I placed an order with Nykaa (order no.NYK-[protected]) for Cadiveu Anti Frizz Shampoo, O3 Cream, and Vaseline Lotion worth ₹3617. I received the package on 15th of September but it did not contain any of the above products instead they had delivered some mamaearth products worth much less. I raised a return request along with pictures of the wrong items but my request was rejected. I contacted the customer...
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Geetanjali Lengare
Jul 30, 2023
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Item not received last 8 days

Address: SS-3, Room No-320, Sector No-5, Koperkhairane,Navi Mumbai-400709

Hi,

I haven't received item yet. Order was dispatched on 25th July 2023.
Till order not received.can you confirm when I get my order....
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S
SmitaBK
from Bengaluru, Karnataka
Jul 2, 2023
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Fake counterfeit health supplement delivered

Address: Bangalore

Order NYK[protected]. Guys don't buy health supplements from Nykaa. I ordered Beautywise Collagen powder and i received a counterfeit item. The container was half empty and the packaging is a copy of the original. I always buy directly from beautywise website or Kaya skin clinic store. This time I got from Nykaa and it was fake.I have raised a complaint and asked for refund for which there is no reply. Don't eat the powder...
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S
Shubha c
from Jodhpur, Rajasthan
Jun 16, 2023
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Empty box without items delivered Prepaid box

Empty box without item delivered
Prepaid...
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M
MelNaz
from Mumbai, Maharashtra
May 20, 2023
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Unacceptable Return Process and Poor Customer Service by Nykaa

On the 5th of May, I made a purchase of over 35 products from Nykaa, with the expectation that your renowned service and high-quality offerings would enhance my shopping experience. However, circumstances have changed, and I no longer require five products from the total items. Consequently, I promptly raised a return request through the Nykaa app on the 11th of May. To my utter dismay, on the 14th of May, I received an outright rejection...
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S
Sukanya_gokhale
May 14, 2023
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No delivery attempt made even after 10 days from the date of ordering

Hi! I ordered a few products on 6th May. Till now, I have not received the products. No delivery attempt has been made. I have given a new address for delivery but still, no delivery is done. I have been contacting them for the past 4-5 days but in vain. No solution has been provided. I am thoroughly disappointed in the customer care services. I have been contacting through chat, helpline and emails but my products have not been delivered...
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S
SONIYA SINGHA ROY
May 13, 2023
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Products delivered but not showing in nykaa app and one product is defected.

Dear Team,

Ticket No:[protected]
Order ID: NYK[protected].

The product that arrived to me few days ago but one product Faces Canada compact is completely broken. I want to exchange that product but Nykaa app is so slow it was delivered few days ago, the app is still not showing delivered. And there is no return option.
I have complained about this several times via email and phone calls...
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S
Samiya Sultana
from Delhi, Delhi
May 7, 2023
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Order delivery date keeps extending even though the product has reached the destination and Not even cooperating to cancel and refund

Order ID: NYK[protected]
Order Date: Thursday, 27th Apr 2023
Delivery Partner: Delhivery
AWB number: [protected]

It’s been days since I placed the order. It was supposed to be delivered earlier according to the delivery estimate. It reached the destination yet no attempts of delivery were made. Waited a few days and contacted Nykaa. I was assured of delivery on priority. No attempts were made....
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J
Jasmin jazz
May 3, 2023
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Delivery delay

Not happy with the delivery, placed an order on[protected], not received the parcel yet. Unsatisfactory experience in shopping with nykaa, you should make sure that delivery should be done according to the commitment.
Again i have received a message regarding the courier service unable to contact me, but i didn't get any call from any courier service.
Totally disappointed....
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T
Tnudahiya
May 3, 2023
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Received damaged product

I have ordered a Huda beauty pallet. But when i opened the parcel the pallet was a but used. As soon i saw the pallet is used i applied for return.. but today when i saw my retur request was rejected for genuine reason i talked to customer service..they denied to help me.. i have a huge amount I can’t loose my money.. i want my refund.....
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S
Sarojini Rebello
May 2, 2023
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Regarding my order

It has been twice in this week, I had ordered for products. The order was successful and I got a message that the items have been dispatched and will be delivered in 2-3 days. After 2 days i receive a message that the product cannot be delivered.

This order was very urgent. please look into the matter....
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A
AditiSinghalJP
from Jaipur, Rajasthan
May 1, 2023
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Return request rejected without reason

I had received the product with broken seal and they rejected the request...
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