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Nykaa.com Complaints & Reviews

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Updated: Dec 8, 2024
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Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Nykaa.com reviews & complaints page 4

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A
Arthisanty
from Bengaluru, Karnataka
Feb 5, 2023
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False delivery Date

Ordered a clothing from Nykaa fashion and the delivery date mentioned was 2nd Feb. When it got shipped the date shown as delivery was 4th Feb. The support team kept assuring me that it will be delivered on time but the status said from 1st Feb "on hold destination unable to receive ". They assured me a call back and that too didnt happen....
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A
Adiq
from Haldwani, Uttarakhand
Feb 2, 2023
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Didn't receive the product and the refund for the same

I’ve ordered 2 dresses from nykaa fashion out of which 1 dress is missing and regarding the same issue I’ve called them multiple times and I’ve also written them mails so many times but they’re not responding and refunding my money back....
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Prachi0822
Feb 1, 2023
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Fake products received

I ordered L’Oreal professionnel xtenso repair shampoo and conditioner. The product received is fake. Before ordering I watched fake vs real product videos on YouTube and read some blogs as well. The product delivered has black fonts but should be golden. Such service from a topmost nation online shopping platform is really disappointing. I need to replace my product....
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D
Dilpreet366
from Mumbai, Maharashtra
Jan 29, 2023
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Deceiving free product advertising

They advertised free product. And the free product never came. I have on the receipt. And when we called customer care they are not giving product and saying take 300₹ coupon. This is not correct. I want my free product as described and is on the receipt. They are deceiving people to buy products and then not giving the free product. Daylight robbery by Nykaa...
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R
Ronaq
from Araria, Bihar
Jan 27, 2023
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Not refunding for missing product

Dear Sir/Madam,

Order ID: NYK[protected].
Email : [protected]@gmail.com
Mob No : [protected]

I am writing to bring to your attention a problem I recently had with my order from Nykaa.com. On 21th Jan, I placed an order (order number: NYK[protected] for Eau De Parfum For Men and I received it on 24th Jan. Unfortunately, upon receiving the package, I found that it was empty, It...
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R
Ravi6571
Jan 18, 2023
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Non delivery of my order

AWB Number [protected]
I placed my order on 10th of Jan and i havnt recieved my product yet, nykaa says your delivery guy couldn't find the location, he attempted delivering 3 times and now it is showing OFD lick is applied, May i know if i will recieve my order or not?!...
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D
dhncity
Jan 11, 2023
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First order first Wrong product delivery and not return product

Address: Nawadih hirak road dhanbad
Website: nykaa.com

Sir i ordered a campus actiwear LT shoe from nykaa for the first time order number NYK[protected] price rs 1399 delivered on 06/01/23 but product was wrong i made return request thrice thrice My return request has been canceled 4 times NYKAA CUSTOMER SUPPORT I CALL 5 TIMES A DAY FOR RETURN BUT NYKAA WALLA IS SO COOL THAT I HAVE NOT MADE ANY RETURN, THUS NYKAA MADE HUGE Fraud WITH ME WHICH I COMPLAINED TO NATIONAL CONSUMER GRIEVANCE...
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dhncity
Jan 11, 2023
Jan 27, 2023
This thread was updated on Jan 27, 2023
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Wrong product delivery and not return product

Address: Nawadih hirak road dhanbad

Sir i ordered a campus actiwear LT shoe from nykaa for the first time order number NYK[protected] price rs 1399 delivered on 06/01/23 but product was wrong i made return request thrice thrice My return request has been canceled 4 times NYKAA CUSTOMER SUPPORT I CALL 5 TIMES A DAY FOR RETURN BUT NYKAA WALLA IS SO COOL THAT I HAVE NOT MADE ANY RETURN, THUS NYKAA MADE HUGE Fraud WITH ME WHICH I COMPLAINED TO NATIONAL CONSUMER GRIEVANCE...
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V
vrushalik
from Mumbai, Maharashtra
Jan 8, 2023
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Delivery - product not delivered but shown as delivered

Order id -NYK[protected] marked as delivered but no product was delivered to me. I am following up with Nykaa's customer care team who provided a peace of paper with some scribble and mentioned that it is a proof of delivery.
It is scam of taking people's money. please stay away from them....
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L
Liya Antony
Jan 6, 2023
Jan 27, 2023
This thread was updated on Jan 27, 2023
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Item missing from my order

I placed an order on Nykaa.com. It consisted of only 1 item. When I received the package there was no item in it. Only packing was there.

I have sent a complaint on your website. But I have not gotten a response yet.Please look into this issue immediately....
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S
Shaeeb
from Srinagar, Uttarakhand
Dec 27, 2022
Jan 27, 2023
This thread was updated on Jan 27, 2023
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Product missing and rejected complaint

Address: jammu and kashmir

Order no. NYK[protected]
I am super disappointed in the Nykaa service. I have been using Nykaa for ages but the last time I ordered I found one item missing and I complained about it unfortunately the team did not investigated it properly and rejected the complaint. what about the money that was debited without delivering the product?
how could I go on with nykaa?...
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S
Sarthakj1959
Dec 21, 2022
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Wrong product delivered and no resolution provided

I placed a Nat habit Pumice foot stone Scrubber on 11 dec 2022 order I'd NYK[protected] the product was delivered to me on 17th dec but it was not the product I order it was something else i tried contacting nykaa but they said we can't provide any resolution for it . This is a simple case of fraud cheating with the customer and got delivering for what he paid ....
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D
duman taloh
Dec 21, 2022
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No easy return policy

My return request was not approved saying the product was not sealed. I sent video proof of product being sealed. I do not want the product because of not that i have not received it. It was not as expected as shown as described- so I requested for a return.

I was also willing to wait for the refund after the team investigate the return product and the product reaches the warehouse safely, after all the investigations and the...
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duman taloh
Dec 21, 2022
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Return request denied

My return request was not approved for the product I received but was not as expected reason given- product not sealed.
Video proof sent as product being sealed and now i get no resolution and email stating that because i had many issues past months, this time there won’t be any resolution given to me?? I had no issues past few years. These issues arose past few months. Anything i order is either missing or not the right product....
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F
Fahad-1992
Dec 21, 2022
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Money has been deducted but order not placed

Website: Nyka Fashion

I had placed an order for a fur leggings and paid for the same but my order is not placed and is not reflecting in the order section. I waited for more than 15min for it to reflect still nothing and no help from nykaa executives either!! Extremely pathetic service! I want a refund!!...
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K
khushiyaaa
from Muzaffarpur, Bihar
Dec 20, 2022
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Return related issue

Address: balughat road no.1 muzffarpur bihar

ID #NYK[protected] order the product on 12 december and recive on 18 december but it different what shown in picture . now not accepting return request nykaa given me wrong product now how can you reject it .Now onwards not going to buy any product from nykaa. very disappointing...
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S
Sanjukta0106
from Lucknow, Uttar Pradesh
Dec 20, 2022
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Product lost in transit and refund not given

I had ordered products worth rupees 5685. Order id is NYK[protected]. Part of the order was delivered to me and 2nd part
Worth rupees 2054 was never sent. I was told that my address is wrong but the other half of the shipment came to my address only. I was told by Nykaa.com customer helpline to wait for 5-10days for defund. But it has been a month. I was told I will get a refund only after the items reach the warehouse but...
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A
akanksha.r
from Greater Noida, Uttar Pradesh
Dec 19, 2022
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Wrong product received by nykaa, and nykaa not accept my return.

Address: greater noida

Very bad experience with nykaa
We were shocked to find that all product delivered were not what we have originally ordered. different color received. already photo attached. we signed the delivery note prior to inspecting the goods, but as you can se, the goods delivered are different from what was stated in the invoice. please once again re-investigated the ordered. i want my refund.

ORDER IDNYK[protected]...
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S
Sheetal K Jadhav
from Pune, Maharashtra
Dec 18, 2022
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Wrong product is picked up and no return and refund

Address: India

They took the product despite of telling that we have not received otp for the same and delivery agent called Nyka support and said yes it the same product....
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Poulomi Chatterjee
Dec 16, 2022
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Fake Letter

I have received a letter saying that I won a prize of 11 L and I should sms the code to a given number. When I called them they told to text the code also not to call the nykaa directly. I am sure it’s a fake letter. Please take action about it ....
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