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Nykaa.com Complaints & Reviews

www.nykaa.com

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Updated: Dec 8, 2024

Complaints 1121

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1050

Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Item not delivered yet nor refund processed - NYK-216562703-7937128

Return request cancelled and refund not done

Received damaged product

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fake call on the name of nykaa

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Fake counterfeit health supplement delivered

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Nykaa.com reviews & complaints page 3

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I purchased bio oil from nykaa. I already used 2 bottles, this was my 3rd one. So i know how is the original product. I was late to claim return/refund. When i submit the feedback about duplicacy then they didnt show that feedback on their app. Then i mail at customer care, they just gave copy paste reply that your timeline for return or refund is crossed. Then i said why not you people showing my fedback on your website. They didn't replied...

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Address: Tarapore gate

Website: Nykaa.com

This is regarding order no NYK[protected]. I have raised a return request from Nykaa as the products were not as shown on the website. So I have placed a return request. Nykaa has rejected my return request after 4 days. This is sheer fraud. I want to raise a complaint against Nykaa.com . I want my money back it about 8040 rupees...

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I placed and order with Nykaa on 2nd April 2023. Next day i got an update that it will be delivered on 3rd APR and the order was out for delivery. I waited for an entire day and then called the delivery agent but his phone was not connecting, i tried contacting him thrice but no response. The next morning i got a message that the delivery failed because the agent was not able to contact me, but i never got a call in the first place. Then...

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Address: Lal bazar srinagar

They are fraud. My order number is NYK[protected] I've raised return request on 9th and it's 21 march. Still not resolved...

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This is regarding my order no, NYK[protected] from Nykaa Beauty, I cancelled the order on 13Mar23, however my refund has still not been processed,

I have been receiving Nykaa system generated calls to cancel my order everyday since 13Mar23 even after I selected response to cancel the order.

As per the app and customer service, once the items reach warehouse, refund will be processed, however the order...

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Address: A2 4th floor cnergy park appasaheb marathe marg, prabhadevi, Mumbai 400025

Website: Nykaa.com

I have ordered 7 items from Nykaa App worth of RS 2024.97 (pre-paid order) on 25th Feb 2023, its been 20 days they have not delivered my parcel.

I have raise several concerns and wrote emails for support but no help given.

1. we have no option to cancel the products from consumers end.
2. after requesting several times they did not even provide the number of delivery agent.
3. we cant reach to them...

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Address: #A2, 4th Floor, Cnergy IT Park, Old Standard Mill Compound, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra 400025

@nykaafashion @falguninayar
I had ordered a bag from Nykaa fashion app 4 days ago i.e on 10 March and I couldn’t see the order in orders section. I wanted it to cancel right away but their customer care wasn’t available since it was after 7 pm. I have been talking to their customer care since 4 days now and they said they can’t cancel it since it’s already left the warehouse. They kept telling refuse the delivery attempt for...

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I ordered an American Eagle White solid mom jeans for waist 30 on Nykaa Fashion via order ID NYK[protected] on 5th March, 2023 but I got 31 waist size delivered on the 10th March, 2023 and I raised a return request within half an hour of receiving the product on the Nykaa app and uploaded images of the incorrect waist size delivered but my return request was rejected and when I called customer care team, they said an investigation has...

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I have received a letter from Nykaa mentioning that we have won 1, 00, 000 cash prize in a scratch and win lucky draw. The letter is received from Kolkata-:

[protected] Helpline number to redeem the prize

The person asked for bank account number, IFSC code and account holder name to transfer the money.

Nykaa - please take strict action as this a very serious issue...

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This is my order id - NYK[protected] I ordered 4 mac lipstick and highlighter in double gleam (mini diva, mini Russian red, full size stay curious powder matte, full size ruby woo) ₹5895on 14 Feb and received on 17th feb. When I checked those lipstick they were old n will get expired in less than a year(except ruby woo). I even requested them to replace it.. they said they have given me resolution in the past event they will not...

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Address: #A2, 4th Floor, Cnergy IT Park, Old Standard Mill Compound, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra 400025

I had purchased a product "MCaffiene face wash" for Rs 339 which has showed "Enjoy a free gift". Along with this product I also placed 2 other products and total bill was about Rs 883. I placed these 3 products on Nykaa mobile application. This was my first on Nykaa and was too late for delivery. And also there was no free gift along with product that was supposed be!

I asked chat help in the app, they said that "You have...

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I have ordered a product from nykaa but the delivery boy came to our house and refuse to come to our floor and use rude words. He tell the company that we wanted to open the product blocked our number and never came with the product and when we tried to call from another number he blocked that also. He tell to us he will bring the product but take extra charges to come but the delivery is free. His name is Amit Rastogi and his number is [protected]....

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We have not received the parcel and delivery boy didn’t came to our house and he told that we should come down to pickup the parcel.He tell lie to us and cancel the parcel he told the company that we want to open the parcel that was a lie alligation to us. The delivery boy name is Amit Rastogi and his mobile jo.[protected]. I want the parcel as soon as possible. We have talk to the customer care and they said that our parcel will be there...

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I ordered products when the expected delivery date was 8-9 february but received late so i placed return request as soon as i received my product but they rejected my return request and also the shades of the products is different as shown in product description. But they cheated the customer I'm Totally disappointed with the service. I have the tag, invoice, everything with me, still you guys have rejected my return twice without describing...

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Totally disappointed with the service. This is for my order number nyk[protected], i have bought a m. A. C lipstick for my wife. However, you have delivered a different product then what is shown in the order description image. I have initiated the return request immediately on the day of delivery without using the product. I have the tag, invoice, everything with me, still you guys have rejected my return twice without describing any reason....

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I have received a call from Nykaa on lucky draw and to purchase 5000 rupees worth products.they scammed me and got that money.

They have clearly shown the Nykaa business account.

I would like to get the refund and take serious action on them....

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I ordered YSL Y perfume from Nykaa, which turned out to be fake upon research and feedback from nearby sellers. Nykaa suggested contacting Parcos, their supplier, but did not respond further. It is not my responsibility to reach out to a third-party supplier, as Nykaa is accountable for selling fake products. This is a serious issue, as even a 30% fake product rate constitutes a scam that deceives customers.

If a Nykaa representative...

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I ordered lipsticks from nykaa and they are not taking my return request the products are all untouched unused have shared all the pictures with them and they have put my return request on hold for a long time and not taking the return request till now all i hear from them is to wait for 72 hours...

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Address: MUMBAI

I have received Nykaa Gift Card for Rs. 1000/-. At the time of redemption the value was showing Rs. 14/-. I have made several complaint in customer care in SBI Card as well as In Nykaa. I have been asked to send screenshot multiple times and on every occasion i got several different reply viz the voucher is applicale in Nykaaa fashion/ the voucher will be applicable for order above Rs. 2600/- etc. There are no celerity on it to Nykaa / SBI...

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I had placed an order on Nykaa on 14th Jan, 2023. It was a prepaid order. After 3days, I received a call from the delivery guy stating that the address mentioned on the package is not "his area" and so he will deliver it the next day.
From the next day onwards, I could see on the tracking page of the item, as it moving from one warehouse to another for another 15days! I complained to Nykaa customer service several times and every...

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