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Nykaa.com Complaints & Reviews

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Updated: Dec 8, 2024

Complaints 1121

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Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Item not delivered yet nor refund processed - NYK-216562703-7937128

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Nykaa.com reviews & complaints page 9

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I had purchased tummy tucker pant bt nykaa sent me nightwear. Pls send me the right item or refund me .take this wrong item which is delivered to me .no one is responding neither nykaa customer care or mail services.

See the screenshot below for details...

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Bought 2 Mac products worth more than 3k, with which i was supposed to get a free gift( lipstick rs 1850/-) neither was i able to add the gift nor was it added on its own in my cart . I hv been calling and writing for a resolve but with no conducive help yet. Got one email suggesting I tk one coupon of ₹300. After putting in requests for more than 3 days, i hv not received a single call from them. Mac products are costly and I bought the...

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Nykaa is cancelling orders when and as they like without initimating the customer. Also even if it’s cancelled on their end the refund takes 7-9 days which is pathetic. bad excuse saying pin isn’t serviceable which is not correct as I am staying in a metro and just few days back received courier from them . At least when it’s issue from their end customer should be intimated on call and there should be instant refund. This is third...

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Address: India delhi

Nykka has come with very good experiences previously but these past few times it’s service is degrading first of all the delivery executives are very rude and they never come for doorstep delivery it’s either I go down to take the delivery or they inform directly that I can cancel my order as he will not come for the doorstep delivery also this is my third worst experience with nykka whenever my orders are out for delivery most of the...

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I have been shopping from nykaa from few years but never had any issue with any order so never had to contact customer care.

Honestly it has been my goto website. I was kind of addicted to this website always used to go through offers and used to suggest also go buy from here when people dint know much about nykaa.

But my previous order, I have placed bobbi brown lip tint when there was buy one pick one offer...

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Nykaa is claiming that refund is initiated from their end but the amount is not reflected in my account. It's been almost one month now.
They have provided me with the UTR details, which are of no use to me. My bank is saying if Nykaa has initiated the refund why isn't the amount is reflecting?
Where is my money Nykaa? What is this behaviour? You are making a simple refund such a hectic process. Upgrade your outdated system...

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I had order lipsticks or ubtan but received matrix hair products that is not mine . I had received inside a bill also whose belongs to shorya yadav whose order ID is NYK[protected] and my order ID number is NYK[protected]. I want refund or replacement....

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I had placed an order on 4th june, after so much discussion with all these people from nykaa nobody is coming to help. all just saying you will get order soon.it has been more than 11 days now
order ID: NYK[protected]...

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My paid parcel should be delivered on8th June ..so delivery boy called me at 10.30 am ..but I was busy on duty ...an on on was there at my home..so i told him to put it in front of my door rack ..but he didn't do that..when I reached home at Eve I called him ..he said he will deliver it at evening..but he didn't called me ..even I tried in his number but its not reachable several times it's been ...5 days I didn't get my parcel yet .but in...

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I ordered Big Muscles Nutrition Premium Gold Whey, and Big Muscles Frotein on 5th june 2022 (order number: Order NYK[protected], it was mentioned that order will be shipped within 48 hours, the delivery date shown was 8th june. they even sent a tracking number with delhivery courier, but even after the expected date the items weren't dispatched. the status was item packed and ready to dispatch, i tried to contact customer care by...

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Dear Sir/Madam,
On 25.05.2022 delivery person from ecom express executive [protected] with AWB [protected] /NYKAA ORDER ID- ID:NYK[protected] came to my house with my parcel.I paid the amount by scanning the QR code available on the receipt pasted on the NYKAA parcel.The delivery agent disagreed about my payment.I however got the sucessful paynent message(details attached).The delivery agent snatched my parcel saying he has...

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I ordered my 5 item on 20th of may...3 item came within 3 days ...But other two items delivery date was showing 25th -26thmay...but it didnt came ...i have been waited upto 30th may ...then i hv called customer care to canel bcoz i will not b availabe on that adress after that...but when ever i used to call they telling me we guys hv raised the complain of cancelling ...but that shouldnt take place ...i want my refund back...

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Website: Nykaa online shopping App

I have an issue with my order from Nykaa. I got a message on 29th May that my order is out for delivery but I didn't received a call from the delivery agent but it was saying order delivery unsuccessful, so I thought due to network issue. And the next day received out of delivery message again that time I received along with agent phone number and j havd been waiting for the call till evening but I have not received a call again, so I called...

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My order was delivered with a missing attachment of the product I raised the complaint on the same first they took a week to look through the issue and now says they have dispatched products accurately when I have clearly sent all the snapshots. My order id is Order ID: NYK[protected]....

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This is the 11th time following up with Nykaa, be in chats, phone call or email. and I have not received any thing from you. This is absolutely appalling. Each time a new representative comes and I need to explain the whole situation and I am done with it. Every time some representative tells me the same thing - we have escalated the issue, we are sorry, we understand and your case is a priority. If you really had kept this case as priority,...

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I have order for cheeky peach lipstick of bobbi brown for Rs 3700.
As a matter of surprise, the packaging was of cheeky peach but the lipstick kept inside was rare ruby.
I have been sending mail to Nykaa and Grievance officer but did not get any solution.

Order no - NYK[protected]
Complaint no - [protected]...

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Ordered a dress worth 3360 rupees from Nykaa Fashion and received something else in its place. After trying to contact nykaa fashion support team several times, they have denied to take responsibility for the same and are refusing to provide either a return or a replacement....

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Delivery agent cald me once and informed that he s in my apartment gate and there is a security issue in allowing his entry. I ve cleared his entry to my apartment and him within min few minutes he dint answer my call. After calling him multiple times, he answered and said he already left my place and reached virugambakkam. It totally not possible to reach virugambakkam from kovur within 10 mins. Delivery agent was too ignorant . Very bad...

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Website: nykaa.clickpost.in/page?cp_id=5&altUrl=goo.gl/EkCSKq&waybill=79751714604&key=5537ca51-d0ad-448f-bd5b-dbcbcbb45f63Yeah

I placed an order with Nykaa, ORDER ID
NYK[protected] for few products. On the day of my delivery I wasn’t available so I requested them to get my product delivered another day. They noted my preferred delivery date. It’s been 2 weeks ever since I have not received my order. Blue dart Newtown service centre is sitting with my order ([protected]) since so many days and has not even bothered to get in delivered. Their customer...

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Address: Gurgaon

Website: Nykaa

They ve sent me damaged product nd they r forcing me to use the same product they say tat they can't help nd I ve to use it aftrr paying soo much amount no response from them nd not refunding my money bloody fraud company...

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