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Nykaa.com Complaints & Reviews

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Updated: Dec 8, 2024
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Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Nykaa.com reviews & complaints page 7

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M
Minal Dhupia
Sep 6, 2022
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Wrongfully taken gst payment

I got a call from Nykaa. Asking to first pay 5, 526 and then pay gst charges of 11999 which would be refunded as soon as I sent it. I lost 5, 526 plus 12004 rupees. The number is +91 [protected]....
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M
Minal Dhupia
Sep 6, 2022
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Wrongfully taken payment

Hi team, I was wrongfully asked to make online payment assuring that it will be refunded. But they denied to do it...
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D
Dewangi Sharma
Sep 4, 2022
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Rejected Return Request

I placed a return request for order ID NYK[protected].

The request was denied without a satisfactory response. I shared the images which clearly show that the product was received in damaged condition. I also attached pictures of the box, seal and invoice.

The return is for Miss Clair Aqua Rouge Lipstick 306 which is damaged and Biotique Pretty Poison Lipstick which is entirely different in reality from...
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Vidhi Vora
from New Delhi, Delhi
Sep 3, 2022
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Not refunding my money when the order is not shipped from 20+days and they say it is lost

What a pathetic service for my order NYK[protected] which was placed on 14th Aug. This order was not dispatched till 30th Aug even after continuous follow ups with your support executives on chat. Complaint ticket number [protected]
on 30th Aug, i received an email from your support executive, saying the order is lost by your courier partner and my refund will be initiated in 24-48hours. It has been more than 72 hours and no update...
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Sithara A
from Chennai, Tamil Nadu
Sep 3, 2022
Sep 3, 2022
This thread was updated on Sep 3, 2022
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Order Delayed and Not delivered

I ordered a product more than 2 weeks back. It is not yet delivered and status is showing as 'shipped' always. I called customer care 3 times to cancel. No action yet. I cannot cancel form my end without receiving the item....
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N
Nishitha Bodipati
from New Delhi, Delhi
Sep 2, 2022
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I did not receive a product

I had placed an order of a few skin care products.

“ Nykaa SKINRX Vitamin C Illuminate + Day Moisturizer with SPF 15 for Normal to Dry Skin “ has not been delivered, instead “ Nykaa black magic liquid liner- Super Black 01 “ has been delivered.

Please resolve the issue...
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P
Prato
from Mumbai, Maharashtra
Aug 30, 2022
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MAC liquid eyeliner dried up within less than a month

Address: Borivali West

I bought this MAC liquid eyeliner from Nykaa n got the delivery on 5 july 2022, it got dried up within less than a month..i got in touch with Nykaa executive person on 6th August 2022...he told me it's already a month we can't do anything for you...I mean seriously dude...i paid 2500 bucks for these MAC dried product... atleast MAC should revive it's brand image...
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R
Rohini k nair
Aug 30, 2022
Aug 30, 2022
This thread was updated on Aug 30, 2022
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ETA changed from 2 days to a week

I placed an order on 25 th Aug . With out a proper reasoning the ETA changed from 2 days to 2 weeks. Now I am middle of nowhere while asking for refund Nykaa needs5- 7 days:( .. 4 times I called customer support but no luck they are saying the recorded words:(can some one support..

I think Nykaa is not understanding the meaning of ETA given to the user...
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K
Khushi Sonigara
from Chennai, Tamil Nadu
Aug 25, 2022
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Products are missing from my nykaa order

I order products from nykaa worth rs 1927 and from that 2 products worth rs 1525 and 399 are missing. I also created a refund request and they rejected the same saying that as per them the products are delivered from their side. I lost my money. Please help me get my hard earned money back. Iam a loyal customer to nykaa never expected such cheating from them....
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S
Shivani saxena Verma
Aug 23, 2022
Aug 23, 2022
This thread was updated on Aug 23, 2022
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Mcaffeine and St Ives product

Order ID: NYK[protected]
date: Ordered date 9th Aug
First complaint was made on[protected]

since then getting the same reply that we are looking into your problem we will get back to you
now i cant even cancel the product
because its written that once order is placed cant be cancelled.
no body picks up the call center number
no one call back
bad customer experience...
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R
RajashreeNarendra
from Bengaluru, Karnataka
Aug 22, 2022
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Wrong item sent but not refunding the money

Address: Mumbai
Website: www.google.com/aclk?sa=l&ai=DChcSEwi2veK2ptr5AhWiN3IKHaZHDXEYABAAGgJzZg&sig=AOD64_1UK7WujeQCV6JzKCUKjOTHVaZzuA&q&adurl&ved=2ahUKEwif_dq2ptr5AhVPzHMBHTRRBr8Q0Qx6BAgEEAE

Nykaa have not sent the product according to the item details mentioned in the invoice which is
SG-EyebrowT - Signaxo Portable
Eyebrow Trimmer & Facial
Remover All In One For Women
With USB Charging(1 pieces)
The product they have sent is not a Signaxo brand and they have sent some cheap no name brand which is clearly visible in the photo I had attached to them. I did not know that Nykaa is a fake unreliable...
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K
KomalSandipPatil
from Hyderabad, Andhra Pradesh
Aug 22, 2022
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Product not getting delivered

Address: A04, Student Village 4, Indian School of Business, Gachibowli, Hyderabad, Telangana, 500111

Order ID:- NYK[protected]

I placed the order on 17th august. It was supposed to be delivered by 21st august. The order has come to Hyderabad. But, it is stuck somewhere in Hyderabad. It keeps on showing "On hold. Destination unable to receive Hyderabad_Shamshbd_H (Telangana)" message. Please look into and deliver the order as soon as possible.

Thanks in advance!!!...
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T
Twinkle kasania
Aug 21, 2022
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Mt product delivered to someone else

I have ordered a foundation from nykaa on 27 july it was supposed to delivered by 28 july but I didn’t receive anything from nykaa .and in website it was showing as product delivered.i contacted nykaa customer support and they investigated thus from their end then they get to know that the product was delivered to someone else . AMAN from nykaa team was asking me to receive the product in open condition, I denied and asked him to provide...
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R
Rathijit Biswas
Aug 19, 2022
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Non delivery of order

I had placed an order at nykaa.com on 8th August, 2022 bearing the order number: NYK[protected]. At the time of putting this order, the delivery date was scheduled on 10th August, 2022. I purchased the order as a prepaid one. The occasion was very important to me as 12th August, 2022 was the birthday of my girlfriend. Till date the order has not been delivered. Not only nykaa.com failed to fulfill the expectation of a of a first timer...
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P
Pujaaaa
from Nashik, Maharashtra
Aug 18, 2022
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Product returned but return showing as cancelled

I returned the product it was picked up by delivery executive but it is showing as cancelled

I do not have the product neither do I have the refund...
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S
Shri790
from Lucknow, Uttar Pradesh
Aug 9, 2022
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Return rejected

Order id : NYK[protected]
My order return is rejected please help me out i sended 5-6 emails still they are not helping I received used product that’s why i want to return...
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K
Kanaghapriya Ravichandran
from CHENNAI, Tamil Nadu
Aug 8, 2022
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Return request rejected - Defective product

Extremely disappointed with the service. You guys are basically scamming people with your return policies.

I've already submitted a return request and it got rejected. I would like to know on what terms it got rejected. What do you expect me to do with a damaged product?

ORDER NUMBER - NYK[protected]

It is highly unprofessional to deliver damaged products and have insane return policies....
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T
T Verma1
Aug 7, 2022
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Return Request not processed- no pickup or refund. #NYK-6326849-7215759)

Desite multiple requests the return request is not being processed. I had placed a return request for both items on the shipment days after delivery, within the stipulated time period. For the Aarke Ritu Kumar Skirt - I see it shows return request cancelled on Thursday 23rd Jun- not sure why since this has not been cancelled from my end. I had also raised this point on Chat on 16th June where it was told to me that this would be expedited,...
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A
Aisha Siddiqa
Aug 7, 2022
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Huda beauty foundation fake product sent worth INR 3,300

Hi, I have ordered products worth Rs 8, 783 on 30th July 2022 with the order number : ORDER ID
NYK[protected]. Among this there was a Huda Beauty Faux Filter Foundation of shade Amaretti. I have using Huda beauty from 3 years and I purchased my older ones direct from Nykaa store and I know how the consistency and formula of Huda beauty looks and feels on skin. After receiving this foundation I opened to check it and to my surprise...
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S
Shri790
from Lucknow, Uttar Pradesh
Aug 6, 2022
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They rejected my return request even tho I provide everything they needed

Order id : NYK[protected]
They are rejecting my return request I received used product product appeared to be used as black spots on outer packaging why i will use used product such unhygienic and they are now rejecting it this is just not done please help me out
Email : [protected]@gmail.com
Contact no : [protected]
Please help me out...
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