Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Order id is NYK[protected]. The order was of Rs. 5080/-. I have ordered 02 belts and 01 shoes on 2.7.2022. I have received one belt and one pair of shoes on 7.7.2022 and one belt was never delivered but on the app it is showing 02 belts delivered and one pair of shoes undelivered . it was a technical glitch in their app. I talked to their customer care executive on 26.7.2022, she told me that the complaint is registered and wait for...
I ordered for a thebalm travel pouch filled with 5 different products. It was paid via UPI (COD). I received just the plastic travel pouch and no products at all. This got delivered on August 1, 2022. I have been on mail and customer care, Twitter, everywhere and the issue hasn't resolved at all. All they do is convey their sincere apologies and to treat the issue in isolation. They also rejected the return request saying their team sent...
I ordered 5 product on July 25, 2022 of which 1 product worth Rs 3000/- was not delivered and is missing from the delivery. The Order ID: NYK[protected]. I raised issue Ticket No:[protected] with customer care of Nykaa and Bluedart. Have not got any reply from both of them about product update. I have shared all the images and invoice with both Nykaa and Bluedart.
Order Id- NYK[protected]
Order with mentioned Order I'd has not yet delivered and is out for delivery since 2 days.. order should be delivered by xpressbees but still pending
Please do the needful at the earliest...
Ordered 2 products from Nykaa on 18th June 2022. Without any proper reason product are not delivered to me till 1st week of July. So I raised cancellation request for my order which is accepted on 12th July 2022. After that I there is no refund is issued to me till today. I tried more than 4 times to connect with Nykaa customer care regarding status of my refund but they just say will receive in next 48 hours. Also they are not able to share...
I cancelled my order because of the wrong address I have provided, the item reached at nykka warehouse within 4days. However I have not received my refund yet.
The customer service is worst of its kind don't know how to communicate at all. They are saying constantly it's stuck in our end please wait for 2, 3 days. I did. But no i didn't recieve my refund.
You can't grow nykka with this kind of service....
I’ve made payment debit card n the payment has done n the amount is debit from my account. Also got transaction ref. Number but still order has not been placed. No order no number, no email, no order details are appearing in nykaa account. They haven’t send any msg or email that order has placed. All the items still in my cart. Plz place my order or refund my amount.....
I ordered products worth around 2700 Indian rupees on the 12th of July. The stuff reached the nearest hub on the 13th and was displayed as out of delivery on the 15th. I waited all day and nobody showed up. The crux of this complain is the delivery partner called ASNM/AMAZE delivery. They never actually attempt to delivery any order and mark it as “refused by customer.” These lies have been extremely difficult to deal with. I’ve been...
It's been 10 days since I have placed the order but still it' s undelivered and when I check the order tracking on nykaa app... I saw " customer refused to accept, customer didn't pick the call, customer asked for future delivery or not at home" I mean wow! It's already paid why would I do so. I have already complained 4 times this to team nykaa and have also called ecom express helpline number for the same issue. But everytime team nykaa...
I have ordered around 16 thing from nykaa suddenly today i got message they can't deliver here previously all products used to get delivered but now no response to it and all of sudden showing undelivered no calls nothing to me
I request to get my refund as soon as possible and Also i want compensation Plus full refund of mine cuz it's not my fault...
I had ordered 4 products worth 482 rupees from Nykaa on 7th July. The products were shipped through Amaze/ASNM Care courier on 8th July. One weird fact was that whenever I was inserting the AWB Number provided on Nykaa mobile app on ASNM courier website, a message was appearing - No data found. However, tracking details were visible when opened on Nykaa app. The estimated delivery date was of 11th July. However, the last tracking update from...
Website: https://www.nykaa.com/
Prior to this experience Nykaa used to be one my most trusted e-commerce stores online. Lately though, their customer services have been pretty sub-standard. Canceling orders without any intimation, not being available over telephone, etc.
Order ID: NYK[protected]
Placed on: 26th June 2022
It has been 20 days since the order was placed. The said shipment reached...
I have ordered 2 products on 9th July 2022. Order No - NYK[protected]. From 2 products one product is delivered on 10th July 2022.
The other Product Raaga Professional Pro 10 Express Cream Developer - 500ml is not delivered. Suppose to receive on 11th June 2022. But later in evening I am receiving the update that the product could not deliver as "Our delivery executive could not reach you....
I purchased a gift card for a friend for her birthday and i made the payment online and received a message just after that which says that the gift card has be sent to my friend on 4th june 2022. i recently asked her for the card and she said that she has not received and message or anything.
after calling nykaa customer care, they are saying that have sent it and check it again or your phone has issue thats why yopu are not getting...
I received an empty box which had no product in it. I have been calling the customer service since 26th July and till date this people have not resolved the issue! And instead of solving it all they respond is we have dispatched the product from our end we can do nothing about it! Look at their arrogance! I don’t understand that this people dispatched it but what needs to be done if we have not received it????? Where should we go??? Nykaa...
I have ordered one product that was expected to be delivered on 8th July 2022. After multiple follow ups it was not delivered and customer care kept on fooling that it will be delivered tomorrow and when on 11th I requested to cancel the product and refund the amount they assured that within 48 hours product will be cancelled and amount will be returned back to source. 48 hours are done and now Akash Mishra is the representative with whom...
I have ordered a product on 17th June 2022 and expected delivery mentioned as 22nd June 2022. But till now product hasn't been delivered and when tried contacting the customer support they are replying "we need 48-72hrs to look into the issue and will get back to you after this". But nothing has been progressed. It's been almost a month closely since I ordered the product . I also raised a complaint for atleast cancellation of the product...
I made an order of a hair curler order number NYK[protected]. I have received the product but due to its cheap quality want to return it. But it is showing that the product is not returnable but it was not mentioned at the time of purchase I have also seen the nykaa policy and in there as such nothing is written about returning the electronic product.Kindly check the matter and do the needful, the product is a waste to me it is being...
NYK[protected]
I placed this order on 22nd of June. I ordered a compact powder and a sketch pen eyeliner. The eyeliner was fine (as it's in the form of a sketch pen) but the compact powder was completely broken. It was powdered. I requested for replacement the first time on June 25th. The return was approved by nykaa but their courier partner DELHIVERY cancelled my return on June 30th. I reached out to nykaa and they told me...
