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OnePlus India Complaints & Reviews

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Updated: Jan 27, 2025
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Bad 😕 It seems that OnePlus India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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R
RohitJi07
from New Delhi, Delhi
Dec 1, 2022
Dec 2, 2022
This thread was updated on Dec 2, 2022
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It's been 25 days the problem of TV has not been resolved

Recently I bought a TV of OnePlus U1S 50inch and before a month its display issue started coming and your complaint service is worst Because there are no complaints online, no one picks up if you call, there is no response if the complaint is booked finally after great difficulty my complaint booked after 2 days engineer visit and asked for wait 15 days like seriously, we don't know what are the updates, Till now don't know if there are updates...
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R
RUPJYOTI SHARMA
Nov 29, 2022
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No free screen replacement provided because of software issue in OnePlus 8 pro

Address: Guwahati

A green line appeared in my OnePlus 8 pro after software update and regarding that I have visited Oneplus service centre, but so free screen replacement is provided to my device, even if some other devices with similar issues are getting free screen replacements....
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N
Nileshkharad
from Pune Metropolitan Area, Maharashtra
Nov 28, 2022
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OnePlus Bullets Wireless Z headphones

I was facing issue : no sound from right . when i visited Service centre for the same and they have denied repair/replacement of headphone because of scratches at left site near charging point. If we use any product there will have some scratches (not crack) but according to them we should not use product rather keep it unused to avoid scratches. And these scatches does not affect to the relatyed issue as well. Such a hectic people and never...
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K
Krishna2348
Nov 28, 2022
Dec 14, 2022
This thread was updated on Dec 14, 2022
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I'm complaining about the delayed service of service center for more than one month

I am writing this in great grievience and dissapointment. I had given my device(1+9R) for screen replacement on 17th of October . I still have not got the phone repaired. It has been a month and this is not expected from a brand like oneplus. I have contacted the customer support team for more than 15 times and each time I get the same response stating that one part of the display has been shipped and the service centre is waiting for that...
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A
aravindkannanar
Nov 22, 2022
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Headset repair denied

This is regarding repair reference id number : CMTAHEOEWWGI.
My headset stopped working after 1 year and when i contacted the customer care the agent was very rude and he said they cannot anything on damaged device and just need to throw it away.

Is this is the way how one plus treat their customers?

i need clarification on this matter or am moving this issue to the consumer court....
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K
komalkumaria89
Nov 22, 2022
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One plus TV warranty repair

Address: Flat no 102 GR Reddy Apartments, Opp Hockey grounds shantinagar colony Masabtank hyderabad 500028

I have a oneplus U series TV and it has got display issues since Oct 20 and i have raised this with one plus support and a tech visited my place on Oct 26 after multiple followups and informed its a manufacturing defect with most of the one plus U series TV and we need to replace display panel, and one 27th oct when i called i was informed Part isnt in stock since March 2022 and a supervisor will email me a resolution in 48 hours however...
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H
Hemant Katesaria
from Gurgaon, Haryana
Nov 21, 2022
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Delay in providing service

Address: S/O Kanhaiya lal agarwal,Lal bazar, Bora Patti,near Saraswati Sishu mandir School,Jharia,Dhanbad,Jharkhand-828111

Buyer name - Hemant Agarwal
Model No - OnePlus TV 32Y1
Date Of purchase - 25 Oct 2021
Order Number M[protected]
Service request date - 29 Oct 2022
Request Number: IN05153TV[protected]
Service Type: Repair
Issue Description: The display is not working correctly. There is a colour glitch in the display panel.

Today's date is 21st November 2022 and till now my service request...
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A
Ashish Kataruka
from Kolkata, West Bengal
Nov 20, 2022
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Tv panel issue

#OnePlus #oneplustv My television is not working and I’ve lodged my 1st complaint with OnePlus Customer care on 17/5/22 .Till date the issue has not been resolved ( its more 5 months) till now, I’ve been calling the customer care every time they say 7-10 days more, not getting updates.
I’ve been sending e-mails to follow-up, but in vain.

It’s been embarrassing to me in front of my family members & many guests...
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A
anany98
from Mumbai, Maharashtra
Nov 17, 2022
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Brand new mobile 10T 16 gb 256 gb has got major problem

Address: HARIOM COMMUNICATION LLP NEAR SWASTIC CIRCLE AHMEDABAD

I have purchased Mob on 19 Oct 2022 on EXchanging my OnePlus 5 T.as I was really satisfied with this Mob.
But unfortunately after 14 days 10T purchase, mob started hanging up, vdo stopped, mob restarted automatically n number of times. I thought there may be a prob of software update..but prob.exists..ultimately I have visited one plus show room from where i have purchase mob.i.e HARIOM COMMUNICATION AHMEDABAD.and reported this matter....
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F
Fidhu
from Kottakkal, Kerala
Nov 17, 2022
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Software updating display line issue

Address: No
Website: No

One plus care app through my phone one plus 8 pro after updating the display line issue .my phone got the one OnePlus service centre before 2 months no receive my phone please immediately solving issue and receive my phone.please understand my problem...
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M
Mittali0407
from Neemuch, Madhya Pradesh
Nov 16, 2022
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TV Replacement Request

Address: A2,unit no 1,2,4 Mumbai-Nasik Highway Village Vahuli Post-Padgha Tal

I have purchased a OnePlus TV Y1S Edge 32HD2A01 Black IN on 15/10/2022 online from official website. The TV got delivered on 20/10/2022 and the technician came on 22/10/2022 for demo/installation. During Demo the technician found out that the TV is Defective and have some pairing problem. So the technician filed a request to replace the TV to the company and request reference ID IN02159TV[protected]. After that i am calling costumer care to...
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P
pravinb40
Nov 16, 2022
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Petition against oneplus.

Signed petition here: https://chng.it/wNdc9wYXq7

everyone with problem please sign it and share with others....
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B
Bhaveshtalda
from Amravati, Maharashtra
Nov 16, 2022
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My oneplus nord 2 is damaged by authorized service center

I purchased my oneplus nord 2 on 19 jan 2022.it is under warranty. 2 months ago suddenly the screen comes out from from the phone then next day i went to service center they said the screen has been degum so will repair it .then after repairing after few days I found some dust particles inside the lens of front camera, then again i went to service center they appolized and they repaired it for me . after few weeks my back panel automatic...
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G
gaurav1119
from Udaipur, Rajasthan
Nov 15, 2022
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Worst service company one plus

Address: udaipur

How i can fill FIR On oneplus produtcs...
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G
gaurav1119
from Udaipur, Rajasthan
Nov 15, 2022
Nov 16, 2022
This thread was updated on Nov 16, 2022
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Worst service mobile company oneplus scam

Address: udaipur rajasthan
Website: oneplus.com

Bad service and bad oneplus team there scaming people and taking money and not good quality of products i bought one plus 6t mclaren edition and oneplus z2
and i sent for repair but didnt get repaired now both are useless
and one plus asking to buy new products from there so dont
buy any oneplus products its oppo products not oneplus its worst quality of all products i prefer to buy samsumg and apple products
stupid...
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D
Divyesh Borisagar
Nov 13, 2022
Nov 22, 2022
This thread was updated on Nov 22, 2022
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I am complaining OnePlus 40Y TV

Name of The Company - OnePlus India
Product - TV
Date of Purchase - 19 October 2021
Under Warranty - Yes
Model no - Oneplus 40Y 40inch
Sr.No - N6230004b7SX00755
Amount paid - 16993rs
Complaint no- IN02232TV[protected]

Problems details - Damaged TV panel but OnePlus Always Say: Part Not available.
Waiting from 1st October 2022 for repairing...
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M
Madhu9642
from Pulivendula, Andhra Pradesh
Nov 12, 2022
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OnePlus tv installation delay issue

I need immediate action about it
I purchased a OnePlus tv and it got delivered on 3 days back.
But installation not yet done and they are saying it can't be done and saying choose someone.

So it's irritating me please take action on it and resolve my issue immediately.
Here is the message I'm receiving daily and no one taking action to finish work

Dear Customer,
SURENDRA (Call [protected],...
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M
Mohit2598
from Sirsa, Uttar Pradesh
Nov 12, 2022
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My phone is not repared

Address: Cdlu sirsa

I send my phone that was in complementary extended warranty given by red cable I send my phone by their pickup service and after 15 days service center call me and they told me that my extended warranty is not show in there software and they told me to wait for sometime but after one month they told me same that my phone warranty is not there software and they told me that we don't know how much time it will take so we will send it back and...
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9
9732602725
from Barasat, West Bengal
Nov 12, 2022
Nov 15, 2022
This thread was updated on Nov 15, 2022
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Smart tv

Address: Kolkata, West Bengal

Case id[protected]
Still not solved
Already 3months gone and total warranty period is 1 year
Actually my tv remote was not working from approx 3 months and every time they told me to wait 7-10 working days as parts was not available
This is completely fraud...
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C
Chandra oneplus
Nov 10, 2022
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OnePlus TV Y1S pro50 display

Address: Kuttiparambil house po padiyam muttichur Thrissur Kerala 680641
Website: OnePlus india

I had purchased OnePlus TV Y1S pro50 wide bill no MHEC[protected] bill dated 26 aug 2022 from the OnePlus site. Demo was given and the product was fine. I installed the the Tv on 8th Oct on the eve of my house warming. It worked fine for 10 days and suddenly one day the screen started flickering and after 2 days the screen was blank. I registered a complaint IN02018TV[protected] on 24th oct and after multiple followups, an exe from service...
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