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OYO Rooms Complaints & Reviews

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Updated: Jan 1, 2025
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OYO Rooms reviews & complaints page 62

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Christina1801
from Bengaluru, Karnataka
Jul 19, 2022
Jul 20, 2022
This thread was updated on Jul 20, 2022
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Paid the advance but no booking shown in app

I have payed an advance of Rs 1166 for the booking of two rooms in Capital O 61292 Manyata sterling Bangalore. The money is debited from my account and there is no history of booking is shown in the app. I want a refund....
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alwvp1
Jul 19, 2022
Jul 22, 2022
This thread was updated on Jul 22, 2022
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They not refunding my amount

I haven't received my refund for a total of 7 bookings ( around INR 7.9K) and it's been more than 20 days now. I am trying to get help from their number [protected] for 3 days now but not even a single person has helped me. All they do is put me on hold for 10-15 minutes and then disconnect the call like they get some bonus for long-duration calls. I have also mailed like 20 times but not even a single reply. I even have a recording of an...
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Shivpuri troubles
from Gohad, Madhya Pradesh
Jul 18, 2022
Jul 22, 2022
This thread was updated on Jul 22, 2022
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Oyo property denied check in after booking

Website: Oyorooms

I had booked an online oyo room in yuvraj hotel 72466 in shivpuri with advance online payment during check in hotel manager denied check in for online bookings then I called oyo they suggest me to cancel booking and book offline room which we cost 3 times of online booking and this hotel is 8 km away from city and no optional accommodation there so we have to pay 1800 here and got wasted my 2 hours precious time...
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Drishti Mehra
Jul 18, 2022
Jul 20, 2022
This thread was updated on Jul 20, 2022
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Refund oyo policy

I have not received the refund of Oyo policy, which was said will be given trying to get but there is no response to it, i want my full refund of rs 335/-...
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Sv025
from Trivandrum, Kerala
Jul 18, 2022
Jul 20, 2022
This thread was updated on Jul 20, 2022
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Refund for cancelling due to covid

Dear oyo,
I booked a oyo room on 14th july for 15th - 16th july 2022, booking id J85M1837. I cancelled it on morning of 15th july 2022 at 9.30 am as my covid test results came positive. After cancelling the chat support showed my entire amount is not refundable as i cancelled half hour late. I kindly request you to process my refund as soon as possible and i also tried to talk to customer care since 15th july but there was no response....
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Akshay dinesh
Jul 18, 2022
Jul 20, 2022
This thread was updated on Jul 20, 2022
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I cancelled the booking which I booked in Oyo and after that they say your refund is success but still that amount is there in my

I booked a hotel near kacheguda railway sation..I paid the full amount of 1210 that means inr 854 through my bank and inr 356 through Oyo money, ..they are saying that refund is completed but I didnt received any of the amount..why are they cheating customers and making money..its better to beg from outside the public and make money not like this..ritesh agarwal is making money like this by cheating customers and all shame on you guys Oyo...
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Anik Deb
Jul 18, 2022
Jul 20, 2022
This thread was updated on Jul 20, 2022
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Refund Not Initiated yet

.booking id-YLGL4608
i have booked Oyo room from 28th June to 3rd July, 2022.so after checked in to the said residency the property owner said that the tariff was incorrect shown to us due to technical glitches of Oyo.I have to pay 1000 Rs extra at the time of check out.200 rs per day extra for 5 days.And i have called Oyo customer care at that time they have asked me to check in by paying full amount for the day as i have already...
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shubham40835829
Jul 18, 2022
Jul 19, 2022
This thread was updated on Jul 19, 2022
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Hotel denied booking & OYO Not giving Refund

Address: OYO Mumbai
Website: www.oyorooms.com

I booked an Oyo ( details. - booking id - HKR75850 hotel name - Panchvati Residency paid INR 1087 ) through an agent & paid online. When i reached the location the hotel denied us the booking & told us to contact oyo for a resolution or refund. We contacted Oyo then where another agent told us that we will get a refund for this one as he will cancel the booking & he helped us with booking another one for which we paid 1654 INR ( details -...
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Nishant09
Jul 18, 2022
Jul 19, 2022
This thread was updated on Jul 19, 2022
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Accept to refund but not responding now

I had one booking for that i had already paid online while booking, after reaching hotel they charged extra for room and after check out they charged for breakfast but in my booking breakfast was complementary.
i mailed the same thing to Oyo with payment proof after that they crossed verified the same many times after that the decided to refund my extra money which had been charged by hotel in wrong way. They said the amount will be...
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Himanshu@12
Jul 18, 2022
Jul 22, 2022
This thread was updated on Jul 22, 2022
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Refund status shows successful but money is not credited in bank account

Hello -

I cancelled my booking with oyo rooms and have a refund pending in the amount of rs 1106/-

The status on oyo says that the refund is successful but i haven’t received any money in my bank account. Tried calling their customer service but the ivr machine simply hangs up after saying your refund is complete.

My booking details are -

Booking id: XVB81402
Check-in -...
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Drishti Mehra
Jul 17, 2022
Jul 18, 2022
This thread was updated on Jul 18, 2022
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Refund regarding booking cancelled by owner

I have booked a hotel for 15th July to 17th July but later got message from Oyo that room is not available. I got message that we shall get full refund. But, i only got a mere refund. I want my full refund. They didn't even responding to calls or anything Check the screenshot for reference....
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Sily
from Bhubaneswar, Odisha
Jul 17, 2022
Jul 18, 2022
This thread was updated on Jul 18, 2022
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Payment not received

Address: Townhouse 715 Hotel DJ Grand in Tirupati

I have done a room booking through Booking.com via Confirmation no. [protected]. I am really shocked to see your mail dated 13th July to my mail id [protected]@rediffmail.com that you have sent a request for rating my stay at Townhouse 715 Hotel DJ Grand in Tirupati where I have not stayed. But I have paid 50% advance i.e. Rs.4, 118/- on 5th July through my HDFC credit card for two rooms for two days (i.e. from 8th July to 10th July). As I...
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Hardeep Singh Chhabra
Jul 17, 2022
Jul 22, 2022
This thread was updated on Jul 22, 2022
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Refund Not Initiated as Promised via Official Email and Phone Call

Website: www.oyorooms.com/?utm_source=google&utm_medium=cpc&utm_device=c&utm_campaign=India_SEM_Brand_generic&utm_campaignid=1701551904&utm_adgroup=71982097371&utm_content=538023998106&utm_keyword=oyo%

I'd booked a hotel, but when I reached the premises, the electricity phase was out and I was asked to find another hotel. The OYO customer care assisted me in finding the nearest hotel and asked me to pay 2100 /- extra and assured that this amount will be refunded within 10-15 days. I also have a written confirmation from them via their official email ID and also have the phone recording. PLEASE have them refund me my money, as this breaks...
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AKASH DEMANI
Jul 17, 2022
Jul 18, 2022
This thread was updated on Jul 18, 2022
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Denied

Address: Hyderabad

Hello my name is Akash Demani, I had booked a room on 4th july from oyo room application oyo townhouse 601 in hyderabad.
I had booked a hotel room from 13th July 2022 to 15th July 2022, but when I called at the hotel, the hotel manager refused to check in and asked for extra money when I said that I will complain then the manager said that do whatever you want to do....
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Deep44
Jul 17, 2022
Aug 1, 2022
This thread was updated on Aug 1, 2022
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Complaint to be solved

Website: OYO

RCA FORMAT FOR REFUND/WAIVERS

Ticket ID: [protected]
Booking ID: GB3W0488
Check-in (dd-mm-yyyy): 05/06/2022
Check-out (dd-mm-yyyy): 07/06/2022
OYO ID: HYD468
Booking Creation Source: OYO
Booking Status: Checked Out
Property Name: OYO 6664 Ritesh Grand
Property Code: 6664
Was the request raised within 48hrs (Yes/No): Yes
Cancellation or modification date on...
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skmehta5488
from Bokaro (Thermal), Jharkhand
Jul 17, 2022
Jul 20, 2022
This thread was updated on Jul 20, 2022
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Money stuck at oyo

I placed a booking at oyo on 15th july 2022 for 2 nights but at the time of payment which I made through paytm it got credited to oyo's merchant but not showing in oyo app ..I called 100 times to customer support none of them helped ...my transaction is successful.....
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Charan36
from Karimnagar, Andhra Pradesh
Jul 17, 2022
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Refund of 2000 is Still not reflected in my account

Please Dont Play with me i am poor waiting for refund since a month pls refund the amount Booking Id RLJH1014 . Dont make Frauds Oyo please refund my 2000...
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ankur12345678
from Delhi, Delhi
Jul 16, 2022
Jul 18, 2022
This thread was updated on Jul 18, 2022
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Denied full refund of the amount

I had checked in to the property on 15th july 2022. I was denied check in using the oyo app. Instead I had to pay the amount using UPI. Therefore I had to cancel the booking from app. Since it was not my fault, I need the full refund of amount. booking Id VY9Z1510...
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Nikhilmishra123
Jul 16, 2022
Jul 18, 2022
This thread was updated on Jul 18, 2022
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Regarding to refund

I booked and paid online for the stay at OYO 82788 Hotel knight view but was denied check in saying that they no longer accept payment via OYO as online booking is cheaper and isn't profitable to them. They denied giving the room even though I had paid at the time of booking only and no such thing was mentioned then. The manager instead of being helping, talked inappropriately with us and even when we made him talk with the customer care...
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karansoft77
Jul 16, 2022
Jul 22, 2022
This thread was updated on Jul 22, 2022
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Oyo not given me any response

Hotel takes me extra amount and after given all bill to oyo they told me within 14days you will receive refund but still refund is not received and now they cant contact to me and they not given me any response over Twitter. My booking id is OVCE1273. And mobile number is [protected]. Please do the needful...
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