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OYO Rooms Complaints & Reviews

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Updated: Apr 11, 2025
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OYO Rooms reviews & complaints page 12

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P
PratikBora
from Nagpur, Maharashtra
Apr 19, 2023
Apr 20, 2023
This thread was updated on Apr 20, 2023
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Oyo is refusing to pay refund.

I booked a room in hotel orient comfort on 15th April through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 772₹ apart from 428₹ which I paid while booking, so total bill was summed up to 1200. They also refused...
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Pratiksb
from Nagpur Urban, Maharashtra
Apr 18, 2023
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Denying refund as hotel manager is not accepting that he took extra money

I booked a room in hotel orient comfort on 15th April through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 772₹ apart from 428₹ which I paid while booking, so total bill was summed up to 1200. They also refused...
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Pratiksb
from Nagpur Urban, Maharashtra
Apr 18, 2023
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Regarding refund of denied check in

I booked a room in hotel orient comfort on 15th April through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 772₹ apart from 428₹ which I paid while booking, so total bill was summed up to 1200. They also refused...
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Abhishek Chadha 1
Apr 18, 2023
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Refund not processed || H3VO6310

Hi,

I made a booking (H3VO6310) using the OYO app. The booking was for initially 3rd-9th March 2023, however due to personal reasons I had to check out on 4th March itself. Per my discussion with the Customer support team, they told me that they will deduct 1 night fee as penalty and will refund the rest of the amount, but till date I haven't got my refund.

Total Amount paid - Rs. 7909
Amount per Night...
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M
Mohammed Faisal N
Apr 18, 2023
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Money is deducted but Booking not done

Address: 36 2nd cross f Street arrokiyamma layout Venkateshpuram
Website: www.oyorooms.com

I had done a booking through gpay on 18th april 2023 for rs 573 at 10:38 pm but i did not recieve any booking id or booking confirmation from oyo, and my money is deducted from my account.when i tried contacting the customer support, they said they cannot resolve this issue, but my money is showing deducted
I have the transaction id as my proof
This is absolute worst service from oyo and i demand an immediate refund/response...
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Narayan94
from Canacona, Goa
Apr 18, 2023
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Refund not received from oyo

Website: www.oyorooms.com

I have booke a room on 17 april 2023 for dates 22 april-23 april. I had done payment of rs 606 and after that when i checked on app it started showing booking on 17 april itself .i immediately called customer service +[protected] and told them .they told me its some software glitch and they told me they will cancel the booking and i will be refunded full.they cancel and made new booking and i had to make new payment as they told me i will...
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Abhi9947
from Bengaluru, Karnataka
Apr 18, 2023
Apr 19, 2023
This thread was updated on Apr 19, 2023
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Refund issue

Address: Flagship honnagiri resort Bangalore

Didn't get refund of my cansellation on 13th April...
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Soummyajit India
Apr 18, 2023
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Refund Not received - 14Days

I have booked a Hotel for 21 April till 25th April 2023. I had to cancel the booking 4days in advance as the Hotel is not picking up any calls. Normally the refund is supposed to reflect directly in the wallet, but this time is not the case. I called the customer support and they said they need to initiate the refund from their side, they kept me in wait for 20mins and said they have initiated the refund which will take 7 TO 14DAYS!!! br...
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MubeenKandath
from Chennai, Tamil Nadu
Apr 17, 2023
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Refund not received after a month

After numerous amount of calls to your customer services, which promised me a refund of my amount for a booking that has been cancelled due to modification reasons, the refund still haven’t been received yet after a month, and even after numerous calls the customer services turned out to be pointless, booking ID K7617145, Ticket number [protected]...
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Pratik1666
Apr 17, 2023
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Regarding extra charge without any valid reason

I booked a room in hotel orient comfort on 15th April through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 772₹ apart from 428₹ which I paid while booking, so total bill was summed up to 1200. They also refused...
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Pratiksb
from Nagpur Urban, Maharashtra
Apr 16, 2023
Apr 17, 2023
This thread was updated on Apr 17, 2023
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Denied check in even after booking through oyo app

My checkin at hotel orient classic nagpur was denied even after booking and paying in advance through oyo app. My booking ID is LAUY1094. Please look into this and help me get my refund of 409₹ as this is totally unfair from hotel management. I have shared screenshot of my booking....
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Vivek kunnummal gangadharan
from Balussery, Kerala
Apr 15, 2023
Apr 18, 2023
This thread was updated on Apr 18, 2023
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Hotel rent refund

I made a transaction for booking a hotel via oyo rooms on 24th march 2023 with transaction amount of 2384/- ( from my sbi saving account). But my booking was modified by the hotel staffs at the last minute of checkin time(29 March 2023) without any information (I booked the room for two persons and they changed it, for only one person).Then I contact oyo customer care and they told me that the hotel owner didn't attend their calls . And...
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Harshitdixitedu
from Indore, Madhya Pradesh
Apr 15, 2023
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Oyo Looting People's Money

Address: Ground Floor-001, MAURYANSH ELANZA, SHYAMAL CROSS ROAD, NR. PAREKH HOSPITAL, SATELITE AHMEDABAD Ahmedabad GJ 380015 IN .

Booking ID XTYH4513
On a recent trip, I decided to book a hotel through the "OYO Hotels" online app. After browsing through the options, I found a hotel named "OYO The Avenue Residency Near Leisure Valley Park" that seemed to be conveniently located and within my budget. The app asked for a prepayment of Rs. 532, which I made through UPI mode to confirm the booking.

I traveled to the hotel, which was approximately 5...
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Harshitdixitedu
from Indore, Madhya Pradesh
Apr 15, 2023
Apr 17, 2023
This thread was updated on Apr 17, 2023
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Unethical Behaviour oyo how Oyo is looting people's Money

Address: Ground Floor-001, MAURYANSH ELANZA, SHYAMAL CROSS ROAD, NR. PAREKH HOSPITAL, SATELITE AHMEDABAD Ahmedabad GJ 380015 IN .

On a recent trip, I decided to book a hotel through the "OYO Hotels" online app. After browsing through the options, I found a hotel named "OYO The Avenue Residency Near Leisure Valley Park" that seemed to be conveniently located and within my budget. The app asked for a prepayment of Rs. 532, which I made through UPI mode to confirm the booking.

I traveled to the hotel, which was approximately 5 kilometers away, by auto. However,...
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Vivek fernandez
Apr 15, 2023
Apr 15, 2023
This thread was updated on Apr 15, 2023
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Fraudulent link

I booked an Oyo rooms(collection o RCC blizz) Hyderabad for 5 days based on images given in Oyo app. I was travelling with my wife and 1.5 years old baby. When I reached hotel they have asked me to pay before seeing the rooms. I made the payment and when I see the room it was totally different, dirty rooms, dirty bathroom, no proper lights, no no clean Beds, so I have immedieatly vacated the room and booked a different room. When I called...
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R
Rajnoel456
Apr 14, 2023
Apr 17, 2023
This thread was updated on Apr 17, 2023
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Charged more than the booking amount.

The property refused to checked in and charged Rs. 1400 extra for the room. They forced to cancel the room booked by OYO. They refused the accept coupon given by OYO.
I was with my baby so I have done what they said. But that's not fare and healthy for us and for other OYO. customers....
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Eknathh
Apr 14, 2023
Apr 14, 2023
This thread was updated on Apr 14, 2023
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Payment done, money deducted but hotel booking not done

Address: Super oyo collection O hotel sunshine ne index , lane no 5 , pune

Searching for hotel booking on Oyo app,
Select hotel at Pune for booking, tab given in app for payment I make payment by Paytm UPI option on Oyo app. Payment done, amount deducted but hotel booking status not recievd on any communication area, in Oyo app too, booking not confirm.
So kindly resolve, and refund may money...
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Jatin parkash Singh
Apr 14, 2023
Apr 14, 2023
This thread was updated on Apr 14, 2023
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Money deducted but not confirmed booking

On 14th April I booked a hotel in Chandigarh from Oyo and I paid the amount through net banking and booking was not confirmed by the team.
Then I called customer service and they abused me and said you are lying.
No refund nothing...
Not acceptable.shameful for such a big unicorn.
My reference no. for transaction is:
IGAPLDBUD5

Refund or confirm as soon as possible......
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Pratik1666
Apr 13, 2023
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Oyo rooms are not responding to mails.

I have been asked to share my aacount details, but after sharing details, they are not responding to emails and not even replying....
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Rahamath shaik
Apr 11, 2023
Apr 12, 2023
This thread was updated on Apr 12, 2023
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My amount was deducted

Oyo agent has helped me to book a room he sent me the link to pay amount which was Rs.3280, inspite of this he didn't share any booking details for me my amount has been debited, and Oyo coustomer service is very poor to help me.can I get my money...
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