OYO Rooms Complaints &amp; Reviews

My booking at OYO was automatically cancelled by the hotel and even after so many tries I am not getting my refund. Whenever I call for customer support, they are booking another hotel for me without even asking me and then keeping my call on hold for 10-15 minutes and disconnecting afterwards. I have call recordings of the same.

I regret to inform you that I am highly disappointed by this service. My refund is not initiated...

Helpful

Found this helpful?

I have booked hotel for two days but it is still showing pending but the money is debited from my account....

Helpful

Found this helpful?

It has been one month since I made my cancellation with ID I6A60484 and I have yet to receive my refund. Despite calling the service center over 20 times, I have been placed on hold and then cut off without any resolution....

Helpful

Found this helpful?

Address: oyo room

Hello sir/mam,
i have placed an order on oyo rooms on 16th of march and have prepaid Rs460.79 for that order, but on visiting the hotel, my order ws refused and i was made to cancel the order. After that i have contacted the customer care team at oyo several times and everytime i was made to wait for 72hours in order to to process the refund but still after so many dayss i havent received my refund. please look into the matter and...

Helpful

Found this helpful?

Azam
from Aligarh, Uttar Pradesh
April 9, 2023
Address:
Gonda, Uttar Pradesh, 271001

I made a transaction for booking a hotel via oyo rooms on 30th March 2023 with transaction amount of 699/- (from paytm). I cancelled the booking on the same date (30th March 2023) due to extra money demand on hotel check in and it has been more than 14 working days since oyo is telling me that they have initiated...

Helpful

Found this helpful?

Address: collection o golden tulipz, mumbai

Website: oyorooms.com

I made a transaction for booking a hotel via oyo rooms with transaction amount of 3460/. I cancelled the booking on the same date and i booked from 6-8th march 2023 due to some reason i cancelled and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any...

Helpful

Found this helpful?

Today I was searching for oyo hotels for a ciry i will be soon visiting. While searching for it i created a booking by mistake for the default date set which is for today. It happened around 1 pm and i cancelled it too within 2-3 mins. Now while cancelling there is no option for booking made by mistake so i chose one kf the option from the list and wrote in the description that booking was made by mistake.
This happened because i had...

Helpful

Found this helpful?

Today I was searching for oyo hotels for a ciry i will be soon visiting. While searching for it i created a booking by mistake for the default date set which is for today. It happened around 1 pm and i cancelled it too within 2-3 mins. Now while cancelling there is no option for booking made by mistake so i chose one kf the option from the list and wrote in the description that booking was made by mistake.
This happened because i had...

Helpful

Found this helpful?

Address: Plot No. 270-273, Loha Mandi, Shankar Vihar Extension, Jamna Puri, Jaipur, Rajasthan

Respected Sir,
I booked a hotel through OYO on 05/04/2023 for 07/04/2023 to 09/04/2023. But when I got to the hotel the owner told me that we do not take booking through OYO and told us (me & my mother) to get off their property. It was around 10 pm and my mother was not feeling well, so we just booked the room again for 2 days for Rs. 2000 and my hotel booked through OYO was prepaid and was Rs. 848. At that time we were helpless...

Helpful

Found this helpful?

I booked a room in hotel orient flagship on 6th april through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 600₹ apart from 400₹ which I paid while booking, so total bill was summed up to 1000. They also refused...

Helpful

Found this helpful?

I booked a room in hotel orient flagship on 6th april through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 600₹ apart from 400₹ which I paid while booking, so total bill was summed up to 1000. They also refused...

Helpful

Found this helpful?

I had booked oyo hotel from 25 to 26(checkout) november 2022. He did let me check in so I called oyo executive and he booked me another oyo and I paid again full online(2nd time). That hotel did not check me in as he said the hotel is booked for marriage and it's oyo's mistake that they booked. So I again called executive and she booked me another oyo room again. I paid full advance(3rd time) and she said I will get a full refund of the previous...

Helpful

Found this helpful?

Hi Team

My Booking ID H3VO6310

My refund amount of 3469.50 is not processed yet. Can you please expedite it.

Thanks....

Helpful

Found this helpful?

Address: Old,boat Jetty road, opposite municipal guest house, kottayam

This thread was updated on April 5 2023
On 5th April 2023 I got the bedrooms booked in Super OYO 24453 Day Springs the support person confirmed the booking after I made the online payment and gave the booking id as QLO38941 but when I reached the hotel they denied check- in stating they don't accept online payment booking as they are not getting payment from Oyo people and rooms are booked at low cost so he didn't allowed us to check...

Helpful

Found this helpful?

Address: OYO Rooms

We have booked hotel rooms through Oyo Rooms at one their property(property cod :BLR006) at Capital O Amethyst Business Hotel Near Ragigudda Sri Prasanna Anjaneyaswamy Temple, Banglore for 10 days from 7th Dec'22 to 17th Dec'22. While reaching hotel, even though booking through advance payment, we have been forced to complete the entire payment of Rs. 23634, which we have paid with no option during night hours. On very next day, we came to...

Helpful

Found this helpful?

Had booked OYO rooms in Gurugram sector 55 on 4th April 2023vide their app, thru booking id KU632233 however on reaching the location there was no hotel their and even the property manager was not available on the number shared. Tried reaching out customer care but in spite of repeated calls and follows up for almost 2 hrs there was no solution provided. Then again booked a room thru tele calling service of OYO booking id W2LF2711 and made...

Helpful

1 other people found this review helpful

1 found this helpful

3 Comments

I had to cancel my booking J4V57618 the same day within the space of sometime for some unforeseen reasons and as per policy I am eligible for a full refund. However, I have no updates on the status of refund and all my calls have ended up being disconnected abruptly or without solution. I paid Rs 8839, the cancellation email shows Rs 8435. My Oyo website profile doesn't even show my booking details . No clue if the refund will happen or what...

Helpful

Found this helpful?

Website: OYOROOMS.COM

I had a reservation for the 27th through 29th of March with booking ID CO2T7292, but the hotel manager refused to accept it two days before check-in, forcing me to cancel the reservation. Almost 10 days after cancellation, I still have not received any refund....

Helpful

Found this helpful?

Address: Gurgaon

Hi

I need to write this mail regarding fraudulent activities done by OYO, they booked a room in a hotel which has been closed 🔒, hotel's contacts no. also has been deactivated. And more over customer service centre they didn't have any responsibility to give solution but they have tactics to escape, they literally make me on hold for 20-30 min and than disconnected again and again. OYO team is became a scammers team. They...

Helpful

Found this helpful?