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Pepperfry Complaints & Reviews

www.pepperfry.com

2.7

Updated: Aug 20, 2024

Complaints 1624

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825

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799

Good! Pepperfry values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pepperfry step up their efforts to fully resolve all complaints 👍

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Received only half of the expected products.

Furniture under warranty not being covered because merchant declined

Return and refund thereon

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dismantling and reassembling of bed

Cheat and fraudulent website

Carpenter not arrived to assemble the furniture

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Defective recliner under warranty is not replaced as vendor is denying

Wrong damaged product delivered - Order no. 308983596

Not Updating my product status and no reply for Mail from Pepperfry Team.

Pepperfry reviews & complaints page 9

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Address: mysore

Hi,
I placed the order for Atomberg Renesa 1400mm 32 BLDC Ceiling fan on 27th July 2022 by paying ₹ 3, 854 online completely.

A wrong product was delivered to my door step in mysore on Tue, 02nd Aug'22 through Xpressbees Tracking ID: [protected](Xpressbees). Just by looking at the Size of the product I was doubtful.

Once I opened the outer package it was clear, I was cheated and they delivered a wrong...

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My order number is[protected]. I have ordered Braco King Size Bed With Box Storage In Wenge Finish By Mintwud and it was defective. I have placed 8-9 complaints for pick up but every time their support team and warehouse team come up with some excuses. Now they stopped responding to emails and calls. I have raised the issue on 31 July 2022 they have get the bed dismantled on aug 1 and till now its laying in my bedroom. Nobody is repsonding....

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Address: No 405 C Block, Chaitrashree Royale, Nayandhalli Bangalore

Order Number[protected]
Date- 15th July 2022

We are extremely disappointed with the order with I sleep seven, supra reversible mattress from pepperfry. They have named a single bed as queen size bed, and after ordering and paying the price they bring a single bed to my house. I never asked them to return, but all I needed was a replacement of mattress from single to queen size and I was more than willing to pay the balance...

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This is regarding Queen size bed we had ordered from Pepperfry online portal (https://www.pepperfry.com/) and which got delivered on 14th July.

There was a defect in the bed delivered . Storage section of the bed was having clear gap and after a week we saw small cockroaches coming from those gaps hence we initiated a return on 29th July 2022.

A CS agent called and asked me to capture the bed defect in image...

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Address: Bangalore, India

With regards to the Pepperfry Flash Sale using the coupon code "Flash"
The advertised message says 100% cashback (see first image).
I even asked the Pepperfry customer service if there is any catch or hidden clause before making the purchase on order.
And I was told there is none and that within 24 hours the refund would be made on my pepperfry wallet.
Tried looking for the terms and conditions which I could not...

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Address: Bellandur bangalore

Hi: I ordered a room partition set. The color of the set is lighter than expected. I immediately called for the return but customer care is not taking back. Please should not buy from online Pepperfry as there will be no return....

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Order number: Order no:[protected]
I purchased the product from the pepperfry, but as product was not matching with our room asthetics and doesnt look good as per web image and also width of the product was more than we desired, we wanted to return the product.
But Product cant be returned . As per executive from the pepperfry
1. My return request got autoclosed with out any information to me and seems like attempt has...

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I have order from pepperfry.My order number is[protected], but at same time my family member made the same order because in order[protected], i was getting the message of transaction fail from pepperfry, so i had order the same product from different account and the order no is[protected]. So, i canceled the previous order[protected]. So, they refunded the amount but they cutted the 2.5% in it, which should not be done because i have already...

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Buying Experience - I have ordered one Mintwood Computer Desk for WFH worth price was Rs. 10, 853. I made the payment with my credit card; and the order was placed immediately.

Change the product - After 5 minutes to placing the order, I have realized that I have placed order for a wrong product; and I need to cancel the order and purchase the correct product.

The Problem - As, I was placing the order, I was...

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Address: Assam rifles holiday home , laitumkhrah , shillong

Website: Pepperfry online app

Ordered one analog wall clock . Product dimension mentioned in app was 10.5 inches. But I received it smaller in size. Multiple calls, multiple chats, mails, sent the product pics with measuring tape also . Going thru hell from last 3 days . And today at last got call that the product is right in dimension. Will share images, any one can tell that it's small in size a mentioned by them . It's sheer torture and online theft . Not expected...

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Guys never shop from fraud company named pepperfry as
i ordered from pepperfry order no[protected] decorative wall clock worth 5100 rs after discount but I recieved wrong product for which I even have unboxing video as proof and instead of providing resolution they have accused me of lying instead. very poor. i suggest every one to never shop from pepperfry. they are frauds and they have insulted humiliated and mentally harrased me....

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Address: Thane, Maharashtra

I bought a wardrobe from pepperfry website (order number[protected] which was swiftly delivered to me. Next day I was shocked when I checked the quality of wooden board. It was mere 12 mm board and a thin cardboard supposed to be used as its back. I refused the assembly and immediately made a return/refund request. The customer care executive gave me another shock when he said they can’t do anything about it and it won’t be taken back....

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Address: Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070

I ordered a gaming chair last year on 24th August from pepperfry.com. The order ID for the same was :[protected] and costed me 11076 rupees.

A few months back I started having issues with the chair. The upper layer of fabric started to come off. The recliner lock mechanism is also not working which means the back of the chair reclines even with very less force (which means I cannot take back support and started having pain in...

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Address: Ecommerce

Website: pepperfry.com

I had purchased a product worth around 25000 in pepperfry and cancelled as it was not required. I was expecting refund in bank account as Amazon kind of ecommerce send refund to Bank account. Pepperfry had put the money in pepperfry wallet which i am not aware. I made a small purchase to check if I can use that wallet amount. So i utilized 200 rupees out of 25000. I then enquired if I can get the available balance in wallet to my bank account....

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Hi, I placed and order #[protected] on 12-july-2022 at 8.05am and cancelled the same order within 2 hours. However, customer care charged 2.5% as cancellation charge, even though the order is not confirmed or order not packed or order not dispatched.

This is unfair. For what reasons are they charging cancellation fee. This is very wrong means of making money.

Kindly look into it.

Thanks
Ramesh...

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Address: Shop No.2; Trishul Goldmine, 04, Palm Beach Rd, Sector 15, CBD Belapur, Navi Mumbai 400614

I had purchased an Oriel Solid Wood Single Bed with Storage from Pepperfry on 20th February 2020.
Item ID is FM1694477-S-WH32491.
The amount paid for this product is Rs.25399 including all taxes which also has a warranty of 3 years. On 19th of June, the support between the two ends of the bed broke in between as there appeared a crack. So, on 22th June, a furniture specialist had visited and checked and observed the furniture...

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Address: Malad East

I just paid an amount of 21820/- on pepper fry, but the order shows cancelled. I did everything to recover the money from them or atleast place my order. They are not helping, 21820 is a very big amount. I trusted this company. I want my money back or the order to be placed. This is such a scam....

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There is no updated status for order I'd[protected] since 13th June.
Delivery date was 20th June but still not delivered....

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I brought a Ana 3 Seater Sofa in Garnet Red Colour.
ORDER ID:[protected]
ITEM NAME: Ana 3 Seater Sofa in Garnet Red Colour - Mintwud by Pepperfry
SKU: FN1745972-S-PM36263
The Item was purchased on 25/11/2021 and had a warranty of 36 months. After few months stiches started removing.
i have raise a complain on June 3rd for the same.
After 20days they came and said merchant are not responsible for stiches...

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Online purchase date: Mon, 30th May'22
ORDER ID:[protected]
ITEM NAME: DeLonghi 1350W EC685.M Espresso Coffee Machine
Delivered on : 04th Jun

Seller sent me used product when I have ordered brand new. On opening the box milk smell was coming. You can see Coffee stain on frother in photo. Coffe was also stuck in machine as if it was used very much before. Spoon has coffee powder on it.

I instantly...

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