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Pepperfry Complaints & Reviews

2.7
Updated: Aug 17, 2024
Complaints 1621
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825
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Pepperfry reviews & complaints page 3

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J
jaikrishna kale
from Surat, Gujarat
Aug 16, 2023
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Provincial teak finish bed

Broken bed broken within 3 months with manufacturing defect and having warranty of 3 yrs entails complete replacement or atleast an extended warranty on the bed after part replacement....
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J
jaikrishna kale
from Surat, Gujarat
Aug 16, 2023
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Sheesham Wood Queen Size Bed In Provincial Teak Finish

Address: pepperfry studio, viman nagar

The item was bought in mar 23 and got broken in jun 23 and they did not replace the bed citing merchant is not listening to pepperfry.Warranty is given for 3 yrs and hence it entails complete replacement.However the company gave excuses and just did part replacement of damaged part of bed.This is unacceptable.Neither they are giving extended warranty nor are replacing the bed...
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V
ved2013
from Jawad, Madhya Pradesh
Aug 9, 2023
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No reply

I ordered glass sets date of 19 july 2023 & i recived my order 24 July 2023
My Order Id.[protected]
Order delivered but in very very bad condition, most glass are cracked just like sand of glass.
I want to return this full order & get a refund.
This is First time that pepperfry packaging is too bad, just wrap bubble wrap paper otherwise I am a FAN of Pepperfry packaging.
Please find such images
It's...
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V
ved2013
from Jawad, Madhya Pradesh
Aug 7, 2023
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Refund against broken products

ORDER ID:[protected]
Hello, My Order Id.[protected]
Order delivered but in very very bad condition, most glass are cracked just like sand of glass.
I want to return this full order & get a refund.
This is First time that pepperfry packaging is too bad, just wrap bubble wrap paper otherwise I am a FAN of Pepperfry packaging.
Please find such images
It's been 14-15 days since I complained but the only...
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I ordered a bed from pepperfry on 15th June. Delivery was promised to be 14th July. Bed was not delivered till 15th July. So I had to cancel the order as it was already delayed. Event after cancellation I have not received my refund till today 1st August. Whenever I talk to customer care they keep asking for time....
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J
jaikrishna kale
from Surat, Gujarat
Jul 30, 2023
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Velsen Sheesham Wood Queen Size Bed In Provincial Teak Finish

Address: PEPPERFRY STUDIO, CRITY MALL

Bed was supplied to me with 3 years warranty.The bed has broken within 3 months.Solid sesham wood...
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N
neershah
from Mumbai, Maharashtra
Jul 28, 2023
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Defective Chair received

I had bought a chair (Atom breathable mesh Ergonomic chair black colour) from pepperfry, which was supposed to be delivered to me on 10th July 2023, but it was delayed and was received on 12th July 2023, and assembled from their carpenter on 13th July 2023, I had ordered that chair for studying .On 20th July 2023, I was sitting on the chair studying but suddenly the chair broke and i fell down, I issued a ticket so they sent their carpenter...
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P
prakshichopra77@gmail.com
Jul 17, 2023
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They don't consider Return Request

Address: Gurugram

Pepperfry - Pathetic customer service and Return policy
I ordered an Iron Showpiece for my bedroom. It was delivered on time but didn't meet my expectations so placed return request. I was told by the Resolutions team that delivered product is in good condition and can ONLY be accepted for return in case of any damage.
So, what if I ordered a product online and didn't like that when it was received? There is no way to return?...
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Address: GOVT theni medical college Theni, tamilnadu

Im sorry to say this, but this is really frustating, I ordered two items from pepperfry, on got deliverd, another one was also said delivered (to watchman), but when checked after sometime, the parcel wasnt present
On enquiry back to delivery person, he apolozises saying he delivered to another building instaed of the correct one and would go back to deliver to correct place
now he says the parcel is missing and cant be helped.br...
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R
RahulMogar
Jun 30, 2023
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Return my order

Website: www.pepperfry.com

Pepperfry have sent a completely wrong product and im unable to return it via the website, request to look into this matter
Order Id.[protected]
ron Decorative Tree Wall Art In Green...
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B
bopsejal
from Bengaluru, Karnataka
Jun 22, 2023
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Wrong damaged product delivered - Order no. 308983596

Address: Bangalore

Please be informed that I had ordered 2 seater + 3 seater Andres fabric sofa in Ash Grey colour on 4th June from their Studio in Banaswadi, Bangalore. However, when I received the delivery on 17th June, I was shocked to see 2 different colour sofas. Apart being different colour, the 3 has lot of fabric wrinkles and yarn poping out. Also the 3 seater is very light grey in color. They had delivered the sofas without any proper QC. When we asked...
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T
Tiwariakanksha247@gmail.com
Jun 6, 2023
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Damaged bed delivered

Address: 106, B wing, sunteck City goregaon west

Very disappointment with Pepperfry's customer service. I have been facing numerous challenges for the past 10 days while trying to get my order replaced. Despite multiple attempts, no one from the customer service department has been able to resolve my issues.

To provide some context, I received a damaged bed piece from my order, and it has been 10 days since I reported the issue. However, no action has been taken to replace...
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R
Rsatkumar
from Bengaluru, Karnataka
Jun 3, 2023
Jun 12, 2023
This thread was updated on Jun 12, 2023
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Pepperfry is denying to fix the damage for the Yuko Study Table With Two Drawers quality issue within warranty period

Address: Mahadevapura, Bangalore

I ordered the Yuko office table from Pepperfry store Ramamurthy nagar, bangalore on 27 Jun 2022, it has warranty for 2 years. I use the products carefully but with in less than an year the product started damaging and losing the wood layer and engineered hardwood peeling.

ORDER ID:[protected]

ITEM NAME: Yuko Study Table With Two Drawers In Columbia Walnut Finish By Mintwud

SKU: FN1684405-P-WH5046br...
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K
Karthigha D
May 29, 2023
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Not taking return for bad product

Address: Mumbai

I ordered a coffee table on pepperfry, order number[protected]. In the website, it looked all neat and smooth, and height is mentioned as 16.5 inches. But on delivery, the surface was not smooth, it is rough, catches dirt and looks like some polish was poured on raw wood, cheap. And the height was one inch less. I asked for return and refund but still they are insisting that the product passed "their" quality check, and 1 inch difference is...
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S
Saharsh Agarwal
from Delhi, Delhi
May 28, 2023
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Received an incorrect product. Return refused.

I had ordered the following book shelf in natural wood (brown) colour.

https://www.pepperfry.com/product/sheesham-wood-floating-book-shelf-in-colour-15...

Instead, I got a very ugly looking, peach coloured shelf which is useless for me (picture attached). On the Pepperfry website, it is mentioned that they allow returns for incorrect products. But I am getting a boilerplate response saying that the product...
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A
ankitkawadiya
from Gurugram, Haryana
May 27, 2023
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Not providing the refund appropriately. Mental harassment.

Hi,

I bought 4 items from the Pepperfry studio on 30th April. The order amount was abt INR 53K, which I paid partly in gift cards (30k) and partly by credit card.

3 items got delivered, however, 1 item (Fusion King Size bed), never got delivered. After multiple follow ups, I was told that the product has been cancelled. I had a few guest come over by the time the bed was to get delivered. I had to go through...
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Buying Experience - I have ordered one Open shoe rack worth price was Rs. 999. I made the payment with my credit card; and the order was placed immediately.

Change the product - After 10 minutes of placing the order, I have realized that I have placed order for a wrong product; and I need to cancel the order and purchase the correct product.

The Problem I faced was as I was placing the order, I noticed the "Cancellation...
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S
Shiwendra
from DHANBAD, Jharkhand
May 26, 2023
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Damaged product replacement

I had bought a 6 seater dinning set . It has a warranty for 3 years .some of the chairs seemed to be damaged in some way .
So I raised a complaint for replacement of those chairs and it has been around 4 months, nothing has been done against my complaint.
I have mailed them multiple times and also called them.
It's been very frustrating and I think they are fooling around me....
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N
nirman91
May 21, 2023
May 31, 2023
This thread was updated on May 31, 2023
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Order SKU. FN1931506-P-WH5046 | Return/refund not entertained

The Akasuki Queen Size Bed was bought on 11th November 2022. This bed has a warranty of 2 years and within six months the supports are broken/damaged.
I bought the product from Rourkela, Odisha and shifted to Bengaluru, Karnataka and there was no defects in the product while shifting/relocating and assembly. It has been 3 months since then and on 19th May 2023 the supporters have been damaged.
The Pepperfry team come up with...
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E
er.rohitraina10
from New Delhi, Delhi
May 17, 2023
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Furniture under warranty not being covered because merchant declined

I bought a bookshelf on 8th of December, 2022 from Pepperfry with a one year warranty that very explicitly covered for infestation and boring by termites within that one year.

Even on their app and website, you are given the option to select Infestation/Boring when filing a request for return within the warranty period.

Now, that's what happened with my bookshelf within 5 months itself. It's infested and it's...
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