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Pepperfry Complaints & Reviews

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Updated: Aug 17, 2024
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Pepperfry reviews & complaints page 4

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S
saketgupta1988
from Kanpur, Uttar Pradesh
May 16, 2023
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Return and refund thereon

Primarily Company has send incomplete order, what will i do of this incomplete order, this is of no use for me and you people have closed this request, i am really fed up companies tactics.
This is regarding request MA[protected]RPU-1, As per company i have cancelled pickup request, i would like to know at what time they have called me. When I contacted Mr Anoop Tripathi(Supervisor) at 9026****** as provided in mail, he said he is...
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joshuad2614
May 15, 2023
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Order: 308875970 on Pepperfry Damaged item

Order:[protected] on Pepperfry
Sheesham Wood Wall Shelf in Brown Colour by My Furniture

When I opened my package and was shocked to see that the item was damaged since I was out of station and the package was left at my doorstep.The Pieces were broken and it did not allow me to return because I arrived 2 days after the return period elapsed.
I asked pepperfry for a replacement explaining the genuine situation...
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H
Hopeful comsumer
May 14, 2023
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Return not picked up for more than ~25 days.

Pepper fry is unable to. Initiate my refund as they are not able to pick up an item. I wrote more than half a dozen emails/chats/calls requesting pick up. They have standard response that "we will revert to you with details in 48 hours" and in the said time they will send out another email stating that we have initiated pickup and it will happen in 3-5 days. Same response several times over.

They also state that their delivery...
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Vijaymailway
from Chennai, Tamil Nadu
May 7, 2023
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They are not delivering my Order and not cancelling my Order

Address: A1-002, Indiabulls Greens, Perumbakkam, chennai - 600100

Dear Sir,
Ref : Order id :[protected], Date: 21-Apr-2023.

I have ordered a Product in Pepperfry website on 21-Apr-2023. Till now they didn't delivery the product & not sharing the tracking details to know where is my item. Also, nobody responding in Customer service. Also in website, they are not allowing to cancel my Order due to delay in delivery. So, Kindly help to cancel my order and get the refund my amount.br...
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N
nandhini2025
from Chennai, Tamil Nadu
May 2, 2023
Jun 9, 2023
This thread was updated on Jun 9, 2023
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Received a faulty wardrobe from pepperfry.

Address: 801-802, 8th Floor, Tower B, 247 Business Park, LBS Marg, Vikroli (West), Mumbai- 400083. Phone No.: 022- 61576157

I ordered "Linden 4 Door Wardrobe with External Drawer in Wenge Colour by Spacewood" from Pepperfry on 1st April 2022.

This is the link to the wardrobe in the website: https://www.pepperfry.com/product/linden-4-door-wardrobe-in-wenge-finish-1822525...br...
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N
NNO
Apr 27, 2023
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Return of 3 sets of dining chairs

Website: pepperfry.com

We had purchased 3 sets of Huckleberry Solid Wood Dining Chair In Walnut Colour (Set Of 2), By ESTRE from the Kirti Nagar, New Delhi Branch.

DATE OF PURCHASE : 15th April 2023
DATE OF DELIVERY : 21st April

We wanted beige / off-white color and chair sample was not there. The Store manager confirmed the off-white color, and we bought on his recommendation.

The chairs are GREY. The legs are...
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U
User771
from Delhi, Delhi
Apr 27, 2023
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No refund for broken mirror, order id 308749077

Pepperfry delivered a broken mirror on 24th Feb. since then I asked for either a refund or exchange. Their customer service team is the worst. I have been calling them and sending them emails since then, but they haven’t done anything. All they keep saying is we are experiencing technical issues, and now they have closed my case, without doing anything about it.

My order is[protected]...
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J
jineshg@ymail.com
Apr 26, 2023
May 17, 2023
This thread was updated on May 17, 2023
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Fraud and unfair Order cancellation charges by Pepperfry

Hi, I placed an Order SKU. FN2074825-S-PM35904 on 24-April-2023 and cancelled the same order within few minutes. However, customer care charged 2.5% as cancellation charge, even though the order is not confirmed or order not packed or order not dispatched.

This is unfair. For what reasons are they charging cancellation fee. This is very wrong means of making money.

Kindly look into it.

Thanks...
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S
shrutika shedshale
from PUNE, Maharashtra
Apr 24, 2023
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Not able to use gift card

I had purchased a gift card worth Rs. 20, 000 as a birthday gift for my friend. My friend has not been use the gift card to make payments for her purchases made online from Pepper fry.

We both have been chasing Pepper fry since yesterday morning. Have written details mail to their customer service. spoken to 5 different people and narrated the same story just to her that they will get back in 24 hrs. already 36 hours have elapsed....
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Address: Lingampalli

I have ordered an product kuruma 2 door wardrobe with order no[protected]. Later I cancelled the order die to quality issues.I have payed full amount and opted for monthly emi.When cancelled, emi should be cancelled and full amount should refund.But pepperfry has not cancelled my item fully.Intead it cancelled partially and it opted for partially emi and full amount not refunded to me. when I contacted customer care, they are telling one story...
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Neo_rocks
from Bengaluru, Karnataka
Apr 22, 2023
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Defective product - table

I bought a table last summer from Pepperfry online (Order ID-SKU ID :[protected]FN1936472-P-WH37595, Order Date: 22 July 2022) and it has been developing some white patches on the table top (attached pics).
Request item to be serviced as it is still under warranty. Cant reach out to the customer service of Pepperfry....
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Neo_rocks
from Bengaluru, Karnataka
Apr 22, 2023
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Denied service while product under warranty

I bought a bed last summer and the supporting ribs broke in a few days of purchase. I got it repaired by complaining it to Pepperfry.

Now the same issue has happened and I have been denied any repair/return as Pepperfry claims the bed has been damaged due to usage, which does not make sense.

Since this is a recurring issue, I request to initiate a return of the bed....
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P
preeti.iet@gmail.com
Apr 22, 2023
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Damage in Sofa

Address: Row House No C4

I bought the sofa a year back and now its one of the legs is loose and sofa falling to one side. please resolve....
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I
imsaurabh
from Delhi, Delhi
Apr 19, 2023
May 8, 2023
This thread was updated on May 8, 2023
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Sent mismatch mattress and bed and more than 10 days no one is acting on the complaint

HI,

I ordered a bed and mattress both bough form pepperfry on 4th April 2023. I have received the bed on 6th April and mattress on 11th April
The mattress was bigger than the bed and on the same day i reported the situation to the pepperfry customer care with photos. After that I have been asked to provide video with measuring tape and some more photos which I have provided on 13th April 2023. then I have been told...
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JubinBini
from Chennai, Tamil Nadu
Apr 14, 2023
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Misleading, fraudulent and incorrect marketing practices-Pepperfry

Address: Velachery,Chennai

My name is Mrs. Bini Mathew and had purchased a bed and mattress for the first time from Pepperfry store at Velachery, vide order number[protected].

We were helped by Mr. John from the store, who was very helpful and guided us. We were to pay full cash for the purchase, but he informed us of emi options, which were of nil cost. We decided to avail it, after being assured that there was no cost in having it converted to 6 month...
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S
snehal.sharma
Apr 13, 2023
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Cashback Scammers

Website: www.pepperfry.com

I placed an order with Pepperfry on 12 April 2023 with an amount of 44844 Rupees. As a part of their “CASHBACK OFFER” i received 8338 credits. The site claims that 1 credit = 1 Rupee. The credits also had an expiry period of 14 days. However when you try to use the credits to place an order, you are only allowed to use credits worth 25% of the price of the product you are trying to purchase. The hidden terms and conditions don’t end...
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M
Manish sinha
Apr 11, 2023
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2 Defective and used Leather armchairs sold by pepperfry

I am very badly trapped and deceived by pepperfry team.

I bought lots of furniture for my new house. Had issues with all products. It seems like all used products are getting sold by pepperfry.

I raised issue regarding Virsko leather upholstered armchair in brown by amberville (order no[protected]

The legs had cracks and were also unbalanced. Also the leather had many wrinkles and scratches. By...
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Hi Team,
when i have purchased a product " Vesta study table " from pepperfry they said if any defects on the table they will replace the product.
There are huge cracks appeared last year on the table after file a complaint to customer support team they have asked to share photo and the technician visited and confirmed it is not repairable they exchange the product by the time the replacement product came to Bangalore warehouse...
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S
swat-11
Apr 11, 2023
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Monet Leatherette 2 Seater Sofa in Beige Colour

Hi Pepperfry Team, Order Id:[protected]
Monet Leatherette 2 Seater Sofa in Beige Colour

I am really disappointed the way your customer care team has handled the issue. There is a manufacturing defect in the delivered product and its been more than 15 days but pepperfry team just keeps telling me that within 24 hours it will be resolved. But after every 24 hrs again 24-48 hrs are added. Its just running in a loop.br...
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Kavya Chivukula
Apr 10, 2023
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About interiors

Address: Pepperfry studio gachibowli hyderabad

We have given our flat interior work at pepper fry, gachibowli hyderabad. We have ordered in January 2023. There is no clarity of time line of work to be completed. Nobody from pepper fry team is responding. Neither they attend the calls nor respond. We have paid the whole amount for the interiors.
Still there is no clarity when they will complete the work. Its been more than a month they started the work. Still not yet completed....
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