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Pepperfry Complaints & Reviews

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Updated: Aug 17, 2024
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Pepperfry reviews & complaints page 6

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S
Sudhimh
Feb 27, 2023
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Misleading Campaign about CASHBACK offer

Website: www.pepperfry.com

The below line which PEPPER FRY Claims in their AD's and on their Website is MISLEADING.

"Pepperfry credits can be used for up to 50% of the cart value with 14 days validity and once lapsed/expired cannot be extended" says that 50% of the cart value as credits with 14 days validity can be used,

but where is the CAP on the limit mentioned.

The above clearly shows that PEPPER FRY is frying and...
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pritam2023
from Pune, Maharashtra
Feb 22, 2023
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Pepperfry wont refund or replace a mis sold product

Hi all,
Its painful to even explain my bitter experience with Pepperfry.
On 12th Feb i got delivered a twin marble top centre table with golden frame. As soon as it got opened i noticed the smaller marble circle is complete white with no pattern and bigger marble circle has the patterns. The deal was showing on website to sell both patterned marble tops. This is first failure point - MIS SOLD / INCORRECT PRODUCT SOLD. Straightaway...
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M
monika.s755218
Feb 17, 2023
Feb 24, 2023
This thread was updated on Feb 24, 2023
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Product showing delivered but not actually delivered

I ordered a product ( Id:[protected], Cloche Bell English Rose Soy Wax Sented Jar Candle by Indian Crystal Company) which showed delivered on 8th feb 2023 but was not actually delivered. I reached out to pepperfry on 9th feb and filed a complaint regarding this. After that i contacted them multiple times but got the same response " we will resolve your query in 24hrs". Even after a week same response received. When i asked for the refund they...
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B
Bishtprakash4@gmail.com
Feb 16, 2023
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Mattress deal not fulfilled

Address: Pepperfry store, preet vihar, new delhi
Website: Pepperfry.com

We were offered a mystery deal with the purchase of our mattress from pepperfry showroom in Preet vihar. We never got anything related to the deal. When I checked with the store multiple times, the salesman vikas told me that he has raised the complain with the customer care and they have replied that due to certain reasons the deal is not applicable anymore. When I called pepperfry customer care Myself, they told me that there is no such...
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Product 1:
Link: https://www.pepperfry.com/product/vienna-high-back-executive-chair-in-black-tan-...
Warranty on Website - 3 years on Manufacturing defects etc.

Order No:[protected]
Order Delivery Date: 30th Jan 2023

Issue: Order delivered by a delivery person from Pepperfry, On checking the order...
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B
Bunty179
Feb 7, 2023
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Return Accepted not done

Hi Everyone,
Pls do not make any purchase from this fraud pepperfry, I bought an item from them which was damaged I submitted return request with photos and it got accepted. I got couple of text message of items collection also got mails, to my misery this pick never happened. The greatness about the portal is you cant call customer support you just give miss call and keep on giving they will never call back. Send mails they raise...
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B
bhanubhardwaj
from Noida, Uttar Pradesh
Feb 2, 2023
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Pathetic customer service and return policy

Website: pepperfry

ORDER ID[protected]/[protected]
Since I have faced this problem i want to make everyone aware of the fact that pepperfry want their customers to totally rely on the picture of the website and buy the product because once you receive the product and it will not fulfill your expectation there is no chance they will entertain your return or exchange.
in todays time when more than half of the population is buying online pepperfry...
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K
Krushyadav
Jan 21, 2023
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Wooden mandir for home @Bangalore

We had ordered and received above...but there were issues with quality and final product. Immediate request for return was accepted but now, since last 10 days...they are not taking it back...multiple complaints to customer care have not yielded any success...wondering specially since its a well known company ???...
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Order No.[protected]FM1962274-S-PM18057 dated 14th Nov 2022.
I ordered Three Items - Poster Bed, Mattress, Mattress Protector. There was a delayed delivery and damaged bed was delivered. For taking a decision to pick up the damaged bed it took more than 20 days and was picked up on 22nd Dec. I asked for a replacement for which they told they cannot provide. Since they were not in a position to provide a replacement i informed them...
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S
Srinivas Mukkavilli
Dec 7, 2022
Dec 9, 2022
This thread was updated on Dec 9, 2022
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Bed under warranty denied for replacement

We have raised 3 complaints with the Pepperfry company for a refund of a cot ordered on 19th April 2022
A plank on the cot is breaking continuously and when raised a complaint all the times it is being rejected as a usage issue though its under the warranty period
Pepperfry has cheated us with the quality and service...
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S
Sagar Veg
Dec 3, 2022
Dec 5, 2022
This thread was updated on Dec 5, 2022
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Refusal to pickup return

We have been trying to return this product for a month now after return was approved and we were told it would be picked up. This is the worst service I have experienced in quite some time. Totally inept. 4 times now they have promised me a pickup and REFUSED to come get it. Complete lack of communication and total lies from the reps. Just give me my money back and i will throw it in the trash if you dont want it back......
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E
eLokie
from Pune, Maharashtra
Nov 30, 2022
Dec 6, 2022
This thread was updated on Dec 6, 2022
Resolved
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Defective Sofas Rome 1 Seater Sofa In Yellow Colour By Arra 308543501

I purchased 2 sofa chairs and when these were delivered that very moment the assembly was done. The very 1st chair was defective as the legs were unbalanced and taken for repair. We were unhappy with the product and wanted to return both the chairs. Regarding the 2nd chair screw/s on it has/have been loosely put and the leg has marks of the screw driver having slipped and is dented. This chair was the 2nd chair to be assembled by pepperfry...
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E
eLokie
from Pune, Maharashtra
Nov 29, 2022
Nov 30, 2022
This thread was updated on Nov 30, 2022
Resolved
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Resolved

Rome 1 Seater Sofa In Yellow Colour By Arra 308543501

I purchased 2 sofa chairs for a total of Rs.26094 and when these were delivered that very moment the assembly was done. The very 1st chair was defective as the legs were unbalanced and taken for repair. We were unhappy with the product and wanted to return both the chairs. Regarding the 2nd chair screw/s on it has/have been loosely put and the leg has marks of the screw driver having slipped and is dented. This chair was the 2nd chair to...
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P
pintudassbi
Nov 29, 2022
Nov 30, 2022
This thread was updated on Nov 30, 2022
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Didn't deliver product and not refunding the amount

I have ordered Martin 5 seated corner sofa ( order ID[protected] on 30.10.2022. But Pepper fry unable to deliver my product by the scheduled time on 17.11.2022. And surprisingly they have cancelled my product on 11.11.2022 and sent me a message that my product has been cancelled and they have processed for refund my money and it will be credited to original source by 7-10 working days. But already 10 working days is over and the amount has...
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N
NamrataKunwar
from Mumbai, Maharashtra
Nov 28, 2022
Nov 30, 2022
This thread was updated on Nov 30, 2022
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No Resolution provided for the damaged wardrobe

Address: Mumbai

Bought 2 wardrobes and 2nd day raised issue related to the issue. Coordinated with Multiple representatives of Pepperfry, shared videos and photos of the damaged area but no resolution provided. Every new day they assign the case to the new representative but no solution.

1st Wardrobe: Mika broken at handle of the middle door and handle hole is at wrong place. Scratches are there on the wardrobe door.

2nd Wardrobe:...
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P
Prashant1292
Nov 19, 2022
Jun 28, 2023
This thread was updated on Jun 28, 2023
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Not Updating my product status and no reply for Mail from Pepperfry Team.

Hi,

I had placed an order for Tychee 2 Door Wardrobe in Walnut Finish (Quantity - 1) product from Pepperfry app on November 4th @ 5PM. As per the estimated deliver date promised by Pepperfry was on 18th of November. But still in app it is showing its last tracking update was 10th November which was reached in Goa. After that no status update was found. Regarding same i had dropped mail to pepperfry team and there is no response...
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S
Sippuji
from Kharagpur, West Bengal
Nov 7, 2022
Nov 9, 2022
This thread was updated on Nov 9, 2022
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Non-delivery of item

I have ordered a chair on 15/10/22 with delivery by 1/11/22.

ITEM NAME Igor Medium Back Executive Chair in Black Colour by High Living
ORDER ID[protected]
SKU FN1841496-S-PM26138

As of 7/11/22, I have not received the item and after sending many emails and speaking to customer service, all I get is "delayed delivery, wait 72 hours" email with no followup whatsoever.

I want the item...
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A
Abrar Ahamer M A
Oct 31, 2022
Nov 1, 2022
This thread was updated on Nov 1, 2022
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My Refund of not processed yet.

I have not received my refund yet even after 7 days completed and they dont redponse well and true information.

This failed product was returned and pickedup. In the name of 24 hours still i dont receive my refund.
ITEM NAME Novo Orthopedic HR & Memory Foam 5 Inch King Size Mattress by SleepSpa

ORDER ID[protected]...
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S
sanket.mahapatra@gmail.com
Oct 31, 2022
Nov 17, 2022
This thread was updated on Nov 17, 2022
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Cancellation fee

I ordered a bed (Rs.39000) from Pepperfry after being misled by the company about the 25% cashback, which they claim to be equivalent to as many rupees, but tell you nowhere that they expire within 7 days and can't be redeemed fully in subsequent orders (only 25% can be redeemed each time).

As soon as I realised this pathetically sly scheme, I tried to cancel the order, but they are changing me 2.5% of my order value (Rs.975),...
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S
sanket.mahapatra@gmail.com
Oct 31, 2022
Oct 31, 2022
This thread was updated on Oct 31, 2022
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Cashback Scam

I ordered a bed and applied the 'DIWALI' coupon code for a 25% cashback to the pepperfry wallet as mentioned in the promo. After paying Rs.39000 the company credited 9420 cashback points, which the company claims in its app to be equivalent to 9420 rupees. But now when I try to buy another item and use the cashback, the company doesn't let me use more than 30% of the cashback amount and the cashback amount expires in 7 days, which was mentioned...
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