Pepperfry Complaints & Reviews

Pepperfry Shipment Rescheduled: As per your request, the delivery of the order[protected] for Kenzou 4 Door Wardrob... has been rescheduled to[protected]. Please check your registered email for more information. Track your order at http://pfry.fyi/XKwgpj Team Pepperfry.

I get this msg without me being asking for rescheduling of my order.
This ia not acceptable as I cancelled all my plans to recieve the profuct and make...

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They didn't provide the resolution of my sofa from last 1 month.They accept the problem that sofa is suppressed even though they are not resolving it.
Order I'd :[protected]...

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Have ordered home items worth of 75k and in that one of the single mattress was delivered with wrong dimensions 78x42 whereas the cot is of size 76x40 I'm unable to use it as it was not a good fit for the cot bought on pepperfry. Had raised a complaint with their customer support team on 28th Aug for return within 2 days of receipt. Neither my calls nor my emails are getting answered. Their customer support is very pathetic..I need refund.Pepperfry...

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Website: pepperfry.com

I ordered an ergonomic chair on pepperfry for Rs.14k and I was supposed to get a cashback of around 6.6k to my pepperfry wallet.

This happened to me even after I went through all the policies and scoured through most terms and conditions before ordering. I will not accept it if pepper fry show me some T&C from some corner of the site because they have intentionally kept it hidden somewhere.
My problem with this "scam"...

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I purchased a sideboard almost six months back and wood has already started falling apart. The drawer broke into two pieces and on asking for warranty, pepperfry claims its a usage issue so no warranty can be provided. The product is under 3yrs warranty. I have already got it serviced twice because of quality issues and now I need a return this product because it’s exteremly low in quality....

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Website: www.pepperfry.com

Hi

I ordered two wardrobes. both were damaged on transit. one of them was replaced however the quality of the product is not as listed in the website.

I initiated return but the case manager refused return and she is not knowledgeable and talks no sense,

Customer care process is not friendly and they are also talking insane

[protected] Order Number...

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Address: Vaishnodevi, Ahmedabad

I ordered a center table from the Pepperfry Experience Center on 15th August 2022, here at Vaishnodevi, Ahmedabad. I was promised an expected delivery date of 8th September 2022. I paid in advance. On taking confirmation from the store manager and their customer support they said that it will be delivered on the 8th of September itself and that it is on the way to their gurgaon warehouse.

On the 2nd September I received an...

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Website: www.pepperfry.com

I purchased sofa cum bed which delivered on 8th Aug, in one week lint came in fabric, sofa was in joint where color difference was there and stiching also opened from 2 places.

I raised complaint for replacement and initially pepperfry told me that it will be done, after 1 week they mentioned that vendor is denying replacment and post that as well they promised me that they will refund full amount to me and will pick the faulty...

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I order a product from there website which was supposed to be delivered in 7 days, which got delayed by 4 days and then they cancelled my order without any reason.
I reordered the product with extra charges as the coupon I used earlier was not applicable anymore. Now Its again over their estimated time of arrival and they haven't delivered the order yet. I need compensation for my troubles and time in following up....

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Address: Lt Cdr Naveen Abhishek (Retd.) Pepperfry House, next to UHDE House, Opp. Cipla R&D Centre, LBS Road, Vikhroli (West), Mumbai - 400083, Maharashtra, In

I do not like the lousy chair i received from pepperfry, the carpenter says that's the best it can be fixed. The chair is too high. I wanted to return it but they are convincing me that they'll send another carpenter to make it better but not accepting a return and refund. Terrible experience with pepperfry. I lost Rs.5049/- of my hard earned money to this lousy website. Order I'd.:[protected]...

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I placed a return request for my order no.[protected] on 20th August, The products colour is lighter and the quality is not as per the image return has been cancelled even after submitting images of the defective product in which the defect is completely visible.

Pepperfry resolution team is unresponsive and arrogant towards its loyal customers. Need resolution for the same. Won't recommend pepperfry to anyone. Terrible customer...

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I have purchased a "Kosmo Value Dresser in Natural Wenge Woodpore Finish by Spacewood" from Pepperfry. Order No.[protected]. The mirror provided by them is faulty and has improper balanced. The reflection wides the person in the middle of the mirror and narrows down quite a bit in the sides. The issue was noticed by me, my family members, different carpenters so I raised the issue with Pepperfry but they refused to entertain my request of...

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Address: Lohaghat, Uttarakhand 262524, India

Order no.[protected].
This item was shipped a day ago which does not fit my sofa perfectly. Hence o wanted the exchange or return whichever possible but neither customer care helped nor your website. Therefore I want the solution for this ASAP....

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Hello Pepperfry team,

I have ordered for TV unit from Pepper fry and it is cancelled by Pepperfry team yesterday.

Today i got a call from vendor that he is ready for the shipment.

Now if i want to order the same unit, i need to pay Rs.8000 plus.

Why was it cancelled?
Now why i have to pay 8000rs bugs for the same unit.

Request you to take the money from my...

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Address: Samriddhi Towers, Indralok Phase 8, Bhayandar East - 401105

HI,

This is regarding my order #[protected] place on 7th of August and have received the order on 11th August. the machine was not working correctly and had manufacturing defect.
I have contacted pepperfry multiple time via phone calls and emails since 13th August 2022 and till now they have not provided the replacement order.
I had even spoken to the seller of the product and even their service engineer visited...

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Hello, I Ordered a Bean Bag On 8 Aug Order no.[protected] They Say Last date of Delivery Was 20 Aug Ok I waited then After They whithout my permission they Chage Delivery Date to 8 Sep I mean what 18 days More Total 30 days to deliver on product I saw tracking details and I see My product already Shipped near Pepperfry Courier Service but they refuse to deliver they say we can't give you now I mean why not they Chage Delivery Date 20 aug...

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Regarding - SmartGrid Ortho Hybrid Mattress Queen size By The Sleep Company (Ordered through Pepperfry)

Dear Ma'am/Sir,

I had ordered a mattress - Order ID[protected]dated 20 August 2022)
thinking it is a 10" thick mattress since the description mentions 10" as the thickness although the title mentions 8" thickness. In fact when I choose the filter for 10" mattress this product shows up. Thereafter,...

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Website: www.pepperfry.com

I just placed an order on pepperfry, but because of payment issue, had to cancel it immediately within 5 mins. But to my surprise it is showing 2.5% cancellation charge, !! This is unethical to say the least and kind of cheating. Nowhere it is mentioned while placing the order about cancellation charges and in small letters mentioned in TnC. Please refund my money asap....

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Address: Mumbai, Malad

Order[protected] GIVE MONEY BACK It is not even a month and your products are fully covered by fungus in and out. It all started after a week but I ignored it as much as possible. But it is increasing drastically and now the whole wardrobe is covered by fungus.
Now even the bed and another cupboard have also started catching fungus which I had ordered by mobile number [protected]. Take everything back. Already I am suffering from fungus...

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I have ordered sleep company Matress from pepperfry app and it was clearly mentioned on product page that if product is damaged it is applicable under 7 day return policy from pepperfry. And the Product which i received was damaged .I filed a complaint on same day on 5 th august and since then they are delaying my request...

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Pepperfry Complaints & Reviews

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Rescheduling of Delivery

Damage

Wrong dimension Mattress delivered. Not refunding money

Misleading advertising - Cashback scam

Refusing return for poor quality product

Wardrobe - Misrepresentation and Damaged on Arrival

Product Purchased and order cancelled without intimation

Dwell 4 seater king size 7 inch sofa cum bed

Cancellation and delayed delivery

No returns policy not mentioned clearly

Not taking return of defective product

Faulty Mirror provided with dresses. Now not ready to return/replace.

Sofa covers

ORDER ID: 308296322 why cancellation is done

Fraud-Not providing replacement of the faulty product

Change delivery Date Without Ask me

Request for Refund

Unethical cancellation charges- Cancellation charge of 2.5% even if you cancel after 5 minutes

Order 308210871 GIVE MONEY BACK It is not even a month and your products are fully covered by fungus

Mattress is Damaged

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Pepperfry Complaints & Reviews

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