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Pepperfry Complaints & Reviews

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Updated: Aug 17, 2024
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Pepperfry reviews & complaints page 5

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Address: Pepperfry House, next to UHDE House, Opp. Cipla R&D Centre, Surya Nagar, LBS Road, Vikhroli (West), Mumbai - 400083, Maharashtra, India Phone No - 022

Complaint f the chair delivered
Date of order delivered " 30/09/2022

Needless to quote one of the worst customer care service of the brand. I knew must be quite a habitual for the brand as while going through " consumer complaints website" see numerous issue against the portal, really cursing as what compel us to buy furniture from the site . However as a SOP, being a second phase of escalation chart to opt for the...
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I purchased a bed from pepperfry in Jan which they were not ready to cancel earlier then this bed is broken and they are denying service as my location is changed but I am in same city just 2 km from pervious location and bed is in warranty and they never told that they will give service on same location as delivered neither its written in terms and conditions when I asked where it's written they said they dont mention its policy...
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Naveen Mudiraj
Apr 4, 2023
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Order I'd 308819360 king size bed

Hi Team,

I bought King size bed after visiting the studio, trusted you guys and booked it.

It got delivered on time but of poor quality.I haved placed return request and it is still pending from last one week .

Simran Rasika case manager just delaying the things.they are not properly responding and they have asked for another 24 hours.seems that will not help.

Is there a way can...
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Naveen Mudiraj
Apr 4, 2023
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Order I'd 308819360

Hi Team,

I bought King size bed after visiting the studio, trusted you guys and booked it.

It got delivered on time but of poor quality.I haved placed return request and it is still pending from last one week .

Simran Rasika case manager just delaying the things.they are not properly responding and they have asked for another 24 hours.seems that will not help.

Is there a way can...
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Sejal Rachit
Apr 3, 2023
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Mettaluka Istanbul. Folding bed

Order ID[protected]
am having the most horrible experience with Pepperfry. I had placed a return request for a folding bed due to safety / stability issues. They asked me to send videos of the same. I did so on 25th Feb. I was asked to wait for a callback from the "Merchant " since then. From that day there is absolutely no response. Why and how should I track Their merchant and how long will he take to respond to me?
Why is...
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Address: Mumbai

Hi,

Pepperfry is not refunding my amount, I am calling and sending email them but they are not responding. They have not initiated my money from last 1 month.

Please help me to get my money.

Regards,
Sakshi Bansal...
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Narendra Gomte
Apr 2, 2023
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Not Picking up damaged Item

Damaged product was delivered. I called customer care and they explained the return process and scheduled a pickup. But no-body from Pepperfry came to pickup. I am following with the team since last 4 days and Pepperfry team is not scheduling any pickup and take back the damaged product and refund, . Complete lack of communication and total lies from the reps.

Just give me my money back and i will throw it in the trash if...
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Akash Deokar
Mar 29, 2023
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Spamming with SMS

Pepperfry is spamming with promotional SMS. There is no mechanism to unsubscribe from promotional list. Website also not providing any information about it....
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Shubh2023
from Bengaluru, Karnataka
Mar 26, 2023
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Fraud on refund amount in pepperfry wallet.

Address: Bangalore, Karnataka

I had ordered a product in 2019 and due to issue in product quality, i requested to refund the amount. However they refunded in my pepperfry wallet. When crosschecked i was informed there in no option to refund in original mode of payment. And i can use this amount and it is safe in pepperfry wallet. Amount was nearly 10000 ₹.
Due to covid and other personal issues i was busy and occupied. Now when i opened my account i see that...
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Swastik Panda
Mar 26, 2023
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Pepperfry is not returning my mattress

Address: Bangalore
Website: www.pepperfry.com

I purchased one product "May 6 Inches Memory & HR Foam King Size Mattress by Clouddio" from Papperfry on October 11th, 2022 and have been attempting to return this product while filing multiple complaints with the Papperfry customer service team with no success. It has caused me serious back pain, and I have a gaping problem in my spinal nerve. The mattress cost me a lot of money, and it caused a spinal nerve infection in my back. I'm hoping...
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rajeshtee
from Bengaluru, Karnataka
Mar 25, 2023
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Children's sofa defective material

Address: mumbai, india. 022 6157 6157

The childrens sofa material is defective and has caused severe allergies to my daughter.

I am unable to return online. Return feature on the website doesn't work. I have been emailing and calling them all day and I am told that the item cannot be returned.

my order number is[protected]...
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Puspa Manjari
from Noida, Uttar Pradesh
Mar 23, 2023
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Defective product received

I have received a manufacturing defect product, it is not balancing. The product is totally different from the website as shown. Not Pepperfry team is not responding to my problem....
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ashish_tandon1
from Noida, Uttar Pradesh
Mar 19, 2023
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Specchio 2 Door Wardrobe in Seasons Dark Finish by Varanda Woods" Order no. 308740222

On 12th Feb'23 I had booked "Specchio 2 Door Wardrobe in Seasons Dark Finish by Varanda Woods" Order no.[protected]. On the morning of 27th Feb'23 I received the delivery of the wardrobe (unassembled) and in the evening a carpenter visited to assemble the product. Same day the carpenter identified that 1 part was missing and the moment he realized which part was missing he did not check the remaining parts. After multiple follow ups, I received...
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I live out of town and pre ordered a mattress to use when I arrive home. When I checked, found that the product was much smaller in size and I reported to them immediately. They refused to replace the item stating their 7 day replacement policy. This was not highlighted nor mentioned at all when purchasing the product. Their customer support was not helpful. Also a bench that I ordered was damaged when delivered and I requested to reconsider...
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sukanya.dasgupta
from Kolkata, West Bengal
Mar 15, 2023
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Pepperfry FRAUD- High Back Revolving office chair

Address: Mumbai

I brought a High Back Revolving and reclining Office Chair from Pepperfry for my home office desk, spending almost Rs 8000 on it .This was delivered on 24th November 2022. A person was assigned from their side who came to deliver, as well as installed the product, which is basically fixing the rod of the top half into the bottom half of the chair. Pepperfry claim that they assign carpenters but he seemed like the delivery person and I do...
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nilugupte
from Mumbai, Maharashtra
Mar 12, 2023
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Product not received and not refunding the amount

We have ordered the matteress on 28.02.2023 but still we have not received the product, and tracking details are showing it has been delivered on 6th March, 2023. We are following up with the customer care but not getting any reply from them...
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nilugupte
from Mumbai, Maharashtra
Mar 12, 2023
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Didn't deliver product and not refunding the amount

Didn't deliver product and not refunding the amount we have ordered the mattress on[protected] and on 6th March we have received the message that mattress has been delivered, we are following up with Pepperfry but customer care people are not giving proper answers...
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nilugupte
from Mumbai, Maharashtra
Mar 12, 2023
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Products not received

We have booked a matteress online through Pepperfry on 27/02/2023. But till date we have not received it and now tracking details is showing that product is delivered on 06/03/2023. After sending mails and making phone calls we are not getting any response.

I m asking their customer care person to refund us the amount but they are not giving any response. They are giving only one answerwill get back to you after 48 hours...
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Nikhil M Nair
from THIRUVANANTHAPURAM, Kerala
Mar 3, 2023
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Defective Wardrobe requires return or refund

I ordered a 4-door wardrobe from Pepperfry order ID:[protected], and technicians arrived to install the product on 15th February. But the installation was rendered unsuccessful as the wardrobe was defective due to faulty and missing parts(Images attached below). So we placed a return request immediately

We are getting emails from Pepperfry that the problem will be sorted out in 48 hrs 72 hrs etc. Even after 2 weeks apart these...
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shammi verma
from New Delhi, Delhi
Mar 2, 2023
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Customer Service

Address: Mumbai

The service is pathetic.
It's been a month I raised a request for a product not delivered, but no action was taken. Someone called and said wait for 48 hrs but it's been a month since then. When I tried to contact pepper fry, I raised 4 chats since morning and every one said wait till EOD and the case manager will call you. But there was no call till 7.
There was no SURVEY sent after the chat.
When the case manager...
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