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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Feb 17, 2025
Complaints 2463
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789
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1674
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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Cost of snacks-popcorn
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water bottle price
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Regarding Compulsory food combos with movie tickets

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PVR Cinemas reviews & complaints page 113

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K
kusumpunamiy
from Ahmedabad, Gujarat
Jan 5, 2015
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Wastage of time

Address: Mumbai City, Maharashtra

PVR at phoenix mills at lower parel Mumbai is known for starting its shows late. Well, if it was just that it wld be ok.. but now in the interval they show advertisements for atleast 15 mins after a 10 mins time of showing only food pics that they expect us to buy during the interval.. After starting a movie late by almost 20 mins a patron does not expect to be held in the theatre to watch these painful ads again n again.. a 2 hr movie takes...
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Syamlal Pullamballi
from Bengaluru, Karnataka
Dec 29, 2014
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GIFT CARD NOT DELIVERED & NO RESPONSE FROM THE CUSTOMER CARE

Address: Bangalore, Karnataka

I have Booked a Gift Card on 16th December through Pvrcinemas.com, and it's two weeks now, and I have not received the Gift Card. More than Five times i had called your customer care about the Delivery issue and they were not giving any details about the Delivery time or shipping Details. Wanted this delivered before christmas as my Chirstmas gift to my friend. The customer care team is not even able respons properly and THEY ARE NOT...
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Ramit Monga
from Surat, Gujarat
Dec 27, 2014
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problem against refund

Address: Surat, Gujarat

I had made a transaction of Rs. 293.71 which proved into a transaction but the screen on my device from which I have booking my ticket showed that the transaction had failed. the date was 15/11/14. I immediately called pvr cinemas and told them what had happened and the representative assured me that I would get in 1 week and I can book the ticket again and the transaction went right this time. Till today I did not get my refund. Please help...
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Santosh Jogal
from Bengaluru, Karnataka
Dec 27, 2014
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Bad Transaction- Not received Tickets but money deducted

Address: Bangalore, Karnataka

Hi Team, It was unpleasant experience booking tickets on PVR website, I was trying to get 3 tickets booked for PK show today at 3.20 pm the money is deducted from my bank account and I have no tickets it is termed as BAD Transaction.The response from PVR is we regret inconvenience email and we are working on it and will get back to me shortly. On calling the Delhi NCR call centre I was said that you shall get the money back only post...
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AnubhavSingh27
from Delhi, Delhi
Dec 26, 2014
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Money deducted for a failed transaction

Address: New Delhi, Delhi

Hi Team, This is regarding a couple of ticket I was booking on 21st December 2014 evening. I booked two tickets for pk(using pvr app), for seat 5 and 6, row O. The money got deducted from my debit card but the transaction failed. As it has happened before, I decided to book the tickets again, I still chose the same seats as they were vacant. now this time transaction went through and I end up watching the show, next day. I was under...
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Divya_ak
Dec 26, 2014
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Timelines not adhered to and 30 minutes spent on ads

Address: Bangalore, Karnataka

We had booked the 8 pm show at the Bangalore Orion mall PVR. The previous show was still running at 8.20! We got in by 8.25 and then there was at least 20 minutes of ads, THOUGH it was already 30 minutes late. There was also another good 30 minutes of ads in the interval and the 8 pm show ended at 11.20!! Almost an hour's delay in total. Felt like it was a real disappointment with PVR. Feeling like i would never want to go to a PVR paying...
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anandcs13
from Bengaluru, Karnataka
Dec 26, 2014
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40 mins of ads per movie - too much greed!

Address: Bangalore, Karnataka

Recently we saw 2 movies at PVR cinemas in the Orion Mall, Bangalore - Interstellar & PK. Both movies had 20 mins of ads in the beginning, making the movie start 20 mins late. Then in the interval, there was again a delay of 20 mins due to ads. Thus after paying so much money for the tickets, we were forced to sit for 40 mins just watching mindless, repetitive, irrelevant ads. This is a totally unacceptable level of greed from PVR. They...
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mdjayaprakash
from Chennai, Tamil Nadu
Dec 25, 2014
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Excessive Commercials and Trailers

Address: Bangalore, Karnataka

Hi, I'm a regular customer for PVR cinemas. They have tested my patience to the limits. I watched "PK" movie from PVR Cinemas, Koramangala, Bangalore on 25th Dec. The show was about to start at 10:30 and the actual show began at 11:00(half an hour of commercials). There was nearly a 20-25 mins of additional commercial break during the interval. The volumes of the commercials were as loud as the movie itself to top that. Overall, I...
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fareedbhombal
from Mumbai, Maharashtra
Dec 24, 2014
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Excessive Commercials During Interval in a late night show film which was charged RUPEES 500 Per Ticket

Address: Mumbai City, Maharashtra

It is absolutely disgusting to be distracted in the middle of a movie by an interval that is 30 mins long filled with commercials (advertisements) The movie ticket was Rs 500. This is very very very expensive. And when you buy such an expensive ticket, you expect the experience to be high quality. Instead I was tortured with a very very long and irritating interval filled with commercials. This NONSENSE must be stopped !...
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Nagendra Egyarapu
from Hyderabad, Telangana
Dec 24, 2014
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Money deducted from account but did not receive tickets

Address: Hyderabad, Andhra Pradesh

I paid money for movie online on 24.12.2014 at 6:50 pm at PVR Cinemas site. Money in my account was deducted but i got mail like bad transaction. Please look into my problem as soon as possible. Thanks & Regards E.Nagendra...
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ssdn991
from Hyderabad, Telangana
Dec 22, 2014
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terrifying experience at hyderabad central PVR

Address: Hyderabad, Andhra Pradesh

Hello I'm from hyderabad, yesterday that is the 22nd December my wife and I had gone to watch the movie PK for 10.35pm show at PVR cinemas hyderabad Central Mall, as usual the car parking was jam packed and there was heavy traffic to get into the mall, i asked my wife to go and collect the tickets so that i can park my car in the mean time.My wife went to the box office to collect the tickets and found that the place was flooded with men...
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Karthikeyan Chidambaram
from Mumbai, Maharashtra
Dec 15, 2014
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Snacks price are very high comparing to Movie tickets

Address: Bangalore, Karnataka

Dear Sir, I have seen linga movie in PVR cinemas phenix market city...The ticket price is 100 RS.. but the minimum snacks price is RS160 for pop corn.. As a family i spent around 400 rs for snacks where as my tickets cost RS 200/-.. Either they have to allow me to get snacks from outside or reduce the snacks price... its not affordable for a middle class people..please do the needful....
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Aditya Bhosrekar
Dec 15, 2014
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Regarding Hollywood Shows in Latur Maharashtra

Address: Latur, Maharashtra

Dear Sir, PVR Latur doesn't arrange for Hollywood Movies. For those shows we have to go to Pune city and watch the shows. Could you please let me know why you don't release Hollywood Movies in Latur PVR? Appreciate your reply on [protected]@gmail.com BR, Aditya...
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samba_akp
from Delhi, Delhi
Dec 7, 2014
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Exodus: Gods and Kings (3D) (U/A)show timings Exodus: Gods and Kings (3D) (U/A) - English

Address: Hyderabad, Andhra Pradesh

I have booked tickets for the above mentioned movie in PVR Sujana mall ( Hyderabad) on 7/12/2014 for 7.35 PM show. Booking reference ID is WR24PDZ. There was a technical issue in the movie which had resulted heavy strain on our eyes. We had complained about it to the duty manager. He had restarted the movie once again indicating that there is a technical issue in the content of the movie. After 10 minutes the issue was still the same (Unresolved)....
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Dhirendra Saini
from Delhi, Delhi
Dec 4, 2014
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Transaction done through bank but didn't book the tickets

Address: Allahabad, Uttar Pradesh

I, Dhirendra Saini ([protected]), Allahabad, booked 9 tickets at 10 AM. Bank showed the payment was done successfully but PVR site showed there was some error in transaction. What should I do now ? Should I book new tickets? or the previous payment can be used? Tell me asap....
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Taranmundra
from Ludhiana, Punjab
Dec 2, 2014
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Poor Air Conditioning System

Address: Mohali, Punjab

This is to bring in notice that the PVR Cinemas of North Country Mall Mohali NH21 have been forcibly giving away food coupons worth rs 80 with every ticket. On enquiring whether it is necessary to take the coupons along with the tickets they say yes it is compulsory. On further argument they let it go but most of times without even asking the customers they charge for the coupons. This has been noticed several times with me and once again...
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Sameer Anurag
from Mumbai, Maharashtra
Nov 28, 2014
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Unneccesary attachments of chocolates

Address: Krishna, Andhra Pradesh

I have visited pvr cinemas vijayawada recently ... While purchasing the ticket the issuer is forcing us to buy choc on choclate bars Which cost us 10 rps extra and we dnt need it .it's a type of cheating so please recheck the issue for which it's not only causing trouble to your customers but also degrading ur value and ethics...
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Audience
from Madurai, Tamil Nadu
Nov 25, 2014
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Water bottle

Address: Ernakulam, Kerala

I am a regular user PVR cinemas in Kochi Lulu Mall. I have seen the coffee quality has come down. Nowadays in the place of Aquafina which was sold at 40rs, they are giving Himalaya water of 70rs which is having an unpleasant taste and feels like buying petrol. I think PVR should start selling petrol too in the cinemas. We are not left with any options as there is no other option than buying it. There revenue keeps on increasing...
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Pankaj Katiyar
from Bengaluru, Karnataka
Nov 23, 2014
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Speaker Volume kept at maximum

Address: Nagpur, Maharashtra

Hi, Recently i went for Kill Dil movie at PVR, Empress City Mall, Nagpur, Maharashtra. My experience was very bad due to volume. In my opinion they just kept the volume at maximum level. and believe me I could not stay until finish since my ear's where in pain. I have measure sound level using android app and found out that it was flat 81dB which means that my mobile microphone was saturated and could not measure anything above...
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DEEPAK DHAMEJANI
from MUMBAI, Maharashtra
Nov 17, 2014
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harresment from your box office in mumbai

Address: Mumbai City, Maharashtra

sir i rajesh narain dhamejani had bought 500 movie money voucher from cinemax sion manager Mr Rakesh sharma and i being distributor for FMCG Companies had operated scheme in my market that means medical stores and given them free pvr money voucher but non of them accepted them saying that these code are not updated in our computers and some of them called me and i took help of rakesh sharma but after that also non of them have accepted...
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