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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com

1.6

Updated: Feb 17, 2025

Complaints 2462

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789

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1673

So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝

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PVR Cinemas reviews & complaints page 93

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Address: Gurgaon, Haryana, 122001

I have visited pvr city centre, gurgaon on 26/jan/2018 at 12 noon. I asked for 2 tickets from booking counter. Staff told me that only for the second row from the screen tickets are available. I requested them to search some good seats in the above row from the screen. After a second they told me that they don’t have such tickets but soon they called one person standing near to booking counter and told me to purchase ticket from that person....

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Pvr cinemas in vaishnavi mall in yashwantpur have a notice that outside food is not allowed inside the theatre. This is not correct as the food sold in the theatre is over priced and not hygienic. A single cup of tea costs inr 110. This is against the rule that theatres cannot prohibit outside food and overpricing. I am hoping that this is looked in to....

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Address: New Delhi, Delhi, 110092

I purchased 2 cappuchino coffee worth rs120/-each. Total was rs240/-. The person at billing counter didn't given the bill and charged me rs 300/- for that. He charged 100/-rs extra without any proof. I said he will give the change after sometime but we didn't got any change nor we have proof.
Pvr cinema, mahagun mall vaishali is a cheater. Do not go there. If you go, do not buy the food from inside of pvr because already they charge...

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Address: Hyderabad, Andhra Pradesh, 500081

Website: www.paytm.com

I booked 4 tickets for black panther at pvr icon madhapur hyderabad for 02/18/2018 using paytm and paid a total of rs 518

Here is the price breakup

Tickets - 400
Convenience fee - 100
Pg charges - 0.00
Cgst - rs 9
Sgst - rs 9

Total - rs 518

However i checked bookmyshow after cutting the tickets and it showed me the below price breakup

Ticket...

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Address: Thane, Maharashtra, 400604

I have booked 6 seats for today's show movie name gulabjam
One of the seats allocated to me was totally broken

Then the person asked us to sit at other place but the same same a couple who have booked the other seats came and now the arguments started

When you know the booking is done and seat is broken why it was not taken care before movie begins

And very conveniently he was asking us...

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I have watched "aapla manus" movie on 12th february in auditorium-03 of growel pvr goregaon-west, timing 10:30 pm. Seat nos were m-1 to 5. We observed that backrest of seats were not firm and it was difficult to sit comfortably. At the end of the movie because of this uncomfortable posture our back started paining. Also we have observed that snacks sold in theater are exorbitantly costly....

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Hi team,
Mistakenly booked tickets for wrong date - 16/02. I need to book for sunday-18/02. Can u cancel tiket for fri and book for sunday? Below have the ticket details
Dear customer, your ticket has been generated and sent to your email id for (Imax) black panther on fri, 16 feb, 2018 14:55 hrs, at pvr select city walk imax delhi (Imax), 2 seat (S): classic - d5, d6. Total amount-rs 814.00, booking id: wl8kg9m. Please click...

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Address: Chennai, Tamil Nadu, 600117

Website: www.pvrcinemas.com

I tried to book for black panther on pvr, grand mall, velachery (Chennai) twice, only the amount got credited from my account but ticket is not generated both times. I received an email saying that it is bad transaction as below.

"season's greetings from pvr cinemas!!! This email is in regards to the bad transaction that happened on your account. We apologize for all the inconvenience caused to you.

Please be...

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Address: Thane, Maharashtra, 421201

Website: www.pvrcinemas.com

It's very frustrating it's more than a month i raised complaint via email & still i haven't got any satisfactory response from your support team neither via email nor via call, they are too good at playing with customers patience, i paid rs.300 to sign up for pvr privilege & i got rs.300 worth of f&b vouchers, however when i first time went to food court at nearest pvr to redeem those vouchers the very 1st voucher...

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Address: Chandigarh, Chandigarh, 160047

Dear pvr i am very surprized & informing you that as on today movie time 3:30 pm for padmavat movie i booked 3 tickets from pay tm app & when i reached with my family me & my wife & my doughter & 4 years old my son & at entry point they confirmed me that you should purchase your son ticket also but at booking time i was don't know & for that your staff manager also behave very rood & i asked from him where are mention at app for this notification...

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Address: Mumbai City, Maharashtra

On 11feb 2018, in phoenix market city - mumbai i had bought a ticket to the movie pad man, screen 3. Seat no: f5. It’s absolutely dissatisfying to have been awarded a broken seat. I have be unable to watch the movie as i could not even switch to another seat as the movie was houseful. It’s a totally disgusting exprerience with the theatre. Ph:no - [protected]...

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Address: Bilaspur, Chhattisgarh, 495001

We went to pvr in magneto today. We went straight after college to the mall so we have our laptop bags with us. They have baggage counter but did not take any laptop bags and do not allow to take inside. Then we asked where can we keep our bg safe, they said - "ye aapki problem hai". How is having laptop along is our problem. This is the way customers are treated by pvr, or this means we should not watch movies if we have laptop bags and...

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Address: New Delhi, Delhi, 110019

Me and my husband booked padmavat 3d movie on feb 3, 2018 seat no. Q9 & q10 time 12.45-3.30 @ pvr 3cs lajapt nagar. For movie 3d glasses were provided which was clearly mentioned as sanitized. However those glasses were infectitous and my husband's eyes got affected. Due to which we have been to doc and took ointment and other medicines costing rs. 800. Medication still going on as left eye has got swollen. He is not able to open his eyes...

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Address: Bangalore, Karnataka

Website: www.pvrcinemas.com

Hello team,

I booked a 4Dx show (Jumanji) via 'book my show' website but these guys ran a 3D show just because the house was not full. There is no mention that it is a 3D show and not a 4Dx. It clearly mentions 4Dx (screenshot of the show details attached)
I now feel cheated.

How can I claim refund?

I booked 2 seats.
Date: 6th Feb 2018
Show time: 12:55PM

Attached...

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Address: Ludhiana, Punjab, 141001

Website: Pvr

I seen show timing in pvr in silver arc mall ludhianaon 2 Feb 2018 at 11 pm. I missed my business tour and postponed. But when I arrived at mall for ticket at 10.50 pm. Staff giving me accussess that movie will not run. I need reason why to waste my time. I checked that only 4 tickets were booked for that show. I will due to pvr and manger of pvr of silver arc for wastage of my time and my meeting on tomorrow which can impact on my business....

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Address: Durg, Chhattisgarh, 490001

Website: pvr cinemas

I am from bhilai and i have a complaint that here in pvr bhilai every south indian movie (Malyali, tamil, telgu) are released and the shows are on empty run!! Where as there are many marathis who wait for a marathi movie to release but pvr doesnt even have one show a day. Its my humble request to show marathi releases in bhilai pvr cinemas. Please?...

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Address: New Delhi, Delhi, 110072

Yesterday evening me and my friends went to watch padmaavat. We had our laptop bags with us as we had come directly from our office. Considering baggage factor we were asked to deposit it to a 'cmd' counter (I don't know what that means). To us it was a tea shop. So we had to deposit our laptop bags in a tea shop while they charged us 20 rs per bag. A renowned movie hall like pvr lacking a proper baggage counter for it's customers is highly...

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Address: Ghaziabad, Uttar Pradesh, 201009

Hello pvr team,
I booked 2 tickets online for movie “padmavat’ dated[protected] for 6:30 pm show @ pvr opulent, ghaziabad. I reached the pvr opulent at 06:25 pm along with my wife and my 5-year-old daughter. Your staff stopped me and said you have to buy ticket for child then only you will be allowed otherwise you have to cancel your tickets. I said sorry for this and mentioned that 3 weeks ago i came for a movie in same theatre...

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I regret to inform the authorities that the food hygiene in pvr is poor.
I found a cockroach on a samoosa in pvr lulu, kochi.
This is obviously a clear violation of the law.
Date - 27 jan 2018
Time - around 10:00 am to 11:00 am
I need not narrate the entire episode because there a number of cctv cameras inside the premises.
They didnt even apologise despite the clear violation of the food laws.br...

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Address: 110068

Hello team,

I had booked 2 online tickets on dt.07.01.2018 for the movie tiger zinda hai @ 09.00 am show. The money got deducted from my hdfc bank account however pvr did not send me any ticket information/details on my registered email (I. E. [protected]@yahoo.co.in) neither i got any confirmation/details on my online app i. E. Phonepe. After some time, i received a pop-up on my online app that there was some technical...

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3 other people found this review helpful

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Recent comments

I ordered food on 15-5-2022, the food was not delivered that day, I paid the money, but the people who prepared the food were very rude. When asked why the manager didn't give them food even though th...

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