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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Feb 17, 2025
Complaints 2462
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789
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1673
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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Regarding Compulsory food combos with movie tickets

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PVR Cinemas reviews & complaints page 97

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H
Hashman
from Morjim, Goa
Aug 24, 2017
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ruined my movie

Address: Pune, Maharashtra

I have gone to watch a movie anabelle in inorbit mall pune for night 11.00 p. M show. There was some group o[censored]nsocialised people in the crowd, they keep on shouting and continuously passing on vulgar comments. It was not at all exceptable. I inform about the same to the management but they r bussy in eating there food and i also told them that many o[censored]s come with our family to enjoy the movie. It was totaly a waste of time and money. It...
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Shreeparna
from Duliagaon, Assam
Aug 22, 2017
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booking date error

Address: Kamrup Metropolitan, Assam, 781011

I swiped my pvr card for rs.500 yesterday for a show tomorrow at 2:45pm but the staff got issues while swiping the card and he gave a ticket of 21st rather than the next day i. E. 22nd august which we understood later while we got seated and people started coming and we were asked to leave as it was a ticket for 21st and we too didn't know about it although i asked for a ticket for 22nd. When i had a conversation with the staffs they completely...
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Logeshathype
from Hosur, Tamil Nadu
Aug 22, 2017
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blocking 10 rupees tickets by the theatre owner

Address: Chennai, Tamil Nadu, 600117
Website: Pvr cinemas website

Pvr cinemas pallavaram is blocking internaly all 10 rupees tickets (Which recently got slightly increased around 11 after gst) and not allowing any customers to book tickets online / through counter..in websites tickets shows full hence booked 120 rupees and watched the same show. Surprised by seeing all the 10rupees tickets where empty and it's very evident that pvr is doing to increase their business by cheating the law....
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Subramani Kishore
from Hyderabad, Telangana
Aug 19, 2017
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booking issue

Address: Hyderabad, Andhra Pradesh

Hi this is subramani kishore. I had booked 4 tickets today in the www.pvrcinemas.com. in this website i had booked to a movie neyney raju neyney manthri at the 1.35pm show time. But when the time of booking they had taken money from my credit card. But i didnt recive any tickets from them. What i have to do now show is going to start. Now how i have to cancel the tickets. How can i get refunded. So, please give some solution.
For this...
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Tina Nebhnani
from Delhi, Delhi
Aug 14, 2017
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movie starts 30 mins late

Address: Mumbai City, Maharashtra

In the last two movies that I saw in PVR (Citi Mall, Andheri and Oberoi, Goregoan) started 30 mins late and intervals were around 15 mins. When I am paying Rs. 350 + online booking charges why do I have to wait for movie to start 30 minutes late and filled with ads which are irrelevant and annoying. Move (Toilet) which was suppose to start at 3:30 PM starts at 4:02 PM and ends at 6:50 PM (which includes interval) - This was 2:35 minutes movie...
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shiba.dash2011@gmail.com
Aug 11, 2017
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cancel ticket

Address: Bangalore, Karnataka, 560093
Website: PVR Cinema

This is my humble request as i paid rs1254 a huge amount for booking a wrong show. I booked ticket in pvr market city bengalore for 10:45 show on friday 10:45 am. Order number bmcg[protected]. It is my mistake as i did not noticed to booking date. We can't go to this show and i booked another show on saturday 10:45 am. Could you please look this case and cancel the booking. My contact number is [protected]....
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Sovit Ray
from Bengaluru, Karnataka
Aug 10, 2017
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ticket date change facility.

Address: Bangalore Urban, Karnataka, 560037

I have booked one ticket for toilet ek prem katha. I wanted that ticket for saturday but by mistake it got booked for friday. I called customer care regarding this issue, they said its not possible. So it would be better if you could provide ticket rescheduling facility . I just wanted rescheduling. I dont want refund. It will not be a loss also for you...
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drdpankaj
from Pune, Maharashtra
Aug 4, 2017
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ac

Address: Nanded, Maharashtra, 431602

I am watching harry met sejal now...in pvr nanded audi 4...ac is completely off... All customers r complaining but no action taken... Manager and staff is very arrogant... Pls do the needful... My number [protected].. This is happening every time... U people charge so much but don't provide d service... Stop fooling customers...in every show this happens... Complained many times but they never take any actions... Staff is arrogant...
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Gulshan Hans
from Mumbai, Maharashtra
Aug 3, 2017
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deduct extra money from my debit card

Address: Ludhiana, Punjab, 141001

Dear team,
Today i bought 9 tickets of movie vekh baraatan challiyan (8.10 pm) at silver arc mall pvr cinemas. 1 ticket is for 115 rs. So i bought 9 ticket then it should be 1035 rs as per calculation. But they charge 1040 rs from my card. When i ask the reason they told me 5 rupees for charity. I want to clear this the charity is my own wish no one can compel us for this. Can u give a satisfied answer for this?...
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M
Manish Kumar Garg
from Gurgaon, Haryana
Aug 1, 2017
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pvr movie gift card

Address: Faridabad, Haryana

I have got a movie gift card, which got expired unutilized as there were no movie of my interest recently which i could enjoy.

Today when i was planning to book movie ticket i came to know that the card got expired.

You are requested to help me out so that there is no financial loss to me...

Regards

Manish garg
[protected]
[protected]@gmail.com...
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saurlucky
from Mumbai, Maharashtra
Jul 31, 2017
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regarding refund for debited amount rs. 360

Address: Pune, Maharashtra

This is regarding amount rs. 360 debited at edc machine of your pvr nitesh hub koregaon park pune but tickets were not booked. We went to watch movie mom on 16th july 2017. I had given my debit card to book 2 movie tickets but amount get debited and our movie tickets were not booked. Then your counter staff said amount will get auto refunded into your account by 7days and ask me to pay through cash as they said may be their edc machine will...
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Nicky Niraj Mishra
from Mumbai, Maharashtra
Jul 31, 2017
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about staff payment

Address: 401305
Website: pvr cinema

Hiiiì sir myself niraj mishra i was working in ur company as esp in lowerparel phoenix mall property i joined pvr on 12th of july i got my punching chronus id on 19th of july due to my mistake i forgetted to note down the id during a out time when i was putting id it was showing some one else id i informed to hr mayuri mam by msg as she was not thr in the office know she is saying that ur payment will not be process only 3 days of ojt training...
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Sumedha Mishra
from Bhopal, Madhya Pradesh
Jul 31, 2017
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not getting a text message for ticket confirmation.

Address: Bhopal, Madhya Pradesh

Yesterday i have booked three tickets for mubarkan for the show at 8.50pm. All the payment procedures were over but i did not received the ticket confirmation text on my mobile number and when i enquired at the ticket counter they said no tickets were booked by me and at the same time my bank account was saying that cash has been transacted to pvr cinemas. They sent me an email on the id i have provided with the password but no confirmation...
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A
Ashi84
from Chandigarh, Chandigarh
Jul 30, 2017
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product nachos at elante mall chandigarh

Nachos bill no.[protected]/7/2017) was an absolute spoiler. When i ordered i specifically asked to change the dips with fresh ones but the person again served me with cold dips. I understand the same is fresh but the taste of dips at room temperature and cold is absolutely different. So after 3 -4 nachos i left it back at the counter because didn't want to waste food. Although they offered me new when i complained to the manger but result...
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K
Kabel441
from Bengaluru, Karnataka
Jul 25, 2017
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ruined movie experience by faulty playback

Address: 560048
Website: PVR Cinemas

I recently viewed the movie dunkirk on 22nd july, 2017 at pvr phoenix marketcity, bangalore. 15 mins after the intermission, the screen went black with only the audio playing. It continued this way for 5 mins before someone finally paused the movie. Then they played the movie from a scene even 5 mins later and then paused it again. Then they rewinded, and started the movie from 5 mins earlier before the screen went black. Then they again...
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Meetika Jadwani
from Bengaluru, Karnataka
Jul 24, 2017
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services and food prices

Address: 560048
Website: www.pvrcinemas.com

For the price that pvr charges, it does not provide fair quantity and quality. They advertise doritos nachos, which retail for 100/- a packet and sell it for 230/- without the condiments (Which cost 10/- x2 more). Besides that, a glass of 750ml soft drink retails for 40/-, they are charging 220/-. As a combo they charge 315/- for a 160/- at retail item which isn't correct. Pvr has been lacking in their cleanliness of theaters, maintenance...
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Sonu Purshottam
from Noida, Uttar Pradesh
Jul 22, 2017
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wallet lost and found by staf but denying to return.

Address: 122002

Hello team,

16th july i have watched move jagga jasoos at 10:30pm in pvr mfg metropolitan. Where i have lost my wallet in the theater. After 3 days wednesday got a called from pvr mgf center and told me that your wallet is with me so kindly collect your wallet. I told him that now i am in office so i will be come in evening. After that i have reached pvr mgf center and told bag collecter person my story and asked him to return...
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Deepak Divakar
from Mumbai, Maharashtra
Jul 21, 2017
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showtime change

Address: Ernakulam, Kerala, 682024
Website: Pvrcinemas.com

Booked for 1 pm show at pvr cinemas lulu for drunkrik movie.. Show still not started at 1.45 pm.. Authorities claiming that some motor/technical issues..

Customers movie plan/time are getting irregular and this is not good for a multiplex like pvr..

Hope i can enjoy the movie at least from 2 pm onwards..

They could have change the showtime online or at counter.. So that customers can plan accordingly.....
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ARUN T.S
from Chennai, Tamil Nadu
Jul 20, 2017
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blocking mrp 11.8/ tickets

Address: Chennai, Tamil Nadu

Hi,
Pvr cinemas management blocking mrp 11.8/ tickets, not releasing the same, seats are vacant at movie hall.

When we enquire the same to ticket reception they are telling the same will be issuing only on online and timing is 11.30 pm, but they are not issuing i tried many time.

This is very bad when tickets are availble they should unlock the same. This is very unethical....
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Kalyani Verma
from Harihar, Karnataka
Jul 20, 2017
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customer executive fail to provide proper information

Address: Bangalore, Karnataka, 560021
Website: Pvr cinemas

On the website, it's showing that the movie - jab we met is re-releasing on 23rd july 2017. While booking the tickets online, it's showing technical error. Upon calling the customer service, they are telling that movie is not released at all. It's an old movie. First of all they don't know which movie is releasing and which movie is re-releasing and secondly they they tell me - mam in india, movie releases on saturday and sunday. They are...
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Recent comments

I ordered food on 15-5-2022, the food was not delivered that day, I paid the money, but the people who prepared the food were very rude. When asked why the manager didn't give them food even though th...
NA
naresh5038

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